Operations Administrator
2 days ago
Los Angeles
Job Description POSITION OVERVIEW: Reporting to the Chief Operating Officer, the Operations Administrator supports the daily functions and long-term effectiveness of the organization by managing office operations, systems, scheduling and administrative processes. This role ensures smooth coordination of IT, facilities, supplies, and administrative services, while providing project support for HR, finance, and other cross-departmental needs. The Operations Administrator also coordinates the scheduling of Board and Board committee meetings, ensuring proper communication and logistical support for leadership, Board members and Trustees. The Operations Administrator works closely with senior leadership and external consultants to keep organizational operations efficient, reliable, and well-organized. This is a full-time, hybrid work position with a mix of virtual and in-office work. The position also requires travel for special events and face-to-face meetings with staff, board members, and corporate partners. ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES The activities and responsibilities outlined below represent the core functions required for successful performance in this role. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these essential functions. Technology & Office Systems: • Serve as the primary point of contact for all telecommunications, IT, and office equipment (e.g., copiers, mail machine), coordinating troubleshooting and solutions with external consultants., • Distribute and manage staff technology resources (computers, phones, and required platform licenses) in partnership with external contractors., • Maintain secure and organized filing systems (both electronic and hard copy as needed)., • Track technology inventory, software renewals, and vendor contracts to ensure continuity of services., • Maintain operational efficiency for headquarters and satellite offices by developing and implementing systems, managing supply inventory, and providing clerical support., • Serve as primary liaison with building management and vendors for maintenance, service, and facilities-related needs., • Monitor organizational insurance policies, track renewal dates, and coordinate Certificates of Insurance (COIs) for events or vendors as required, • Receive, process, and distribute daily mail; coordinate coverage with COO or designated staff., • Prepare and process check deposits in collaboration with the COO, Director of Development, Accounting Representatives, and other designated staff., • Ensure compliance with workplace posting requirements and facilities-related HR guidelines mandated by the State of California., • Support HR functions, including recruitment logistics, onboarding and offboarding processes, employee documentation, in coordination with the COO and HR consultant., • Manage distribution of holiday schedules and digital staff birthday cards., • Support the COO in management, venue selection, and logistics for Agency All Staff Meetings. Board Support & Governance: • Coordinate scheduling and logistics for Board and Board committee meetings, including timely communication, material preparation, notetaking, and follow-up actions, working closely with the COO and senior leadership team., • Secure venues, catering, and parking for quarterly Board meetings and annual retreats., • Maintain accurate Board rosters, contact lists, and governance materials., • Coordinate and prepare materials for Board orientation sessions., • Record and distribute minutes for Board and Board committee meetings. Project Management & Special Initiatives: • Provide administrative and logistical support for organizational projects, including office relocations and system transitions, working closely with the COO and senior leadership team., • Support grant compliance by collecting and distributing staffing information for major federal and state grants. QUALIFICATIONS & EXPERIENCE: • Associate's degree in business administration, operations, or related field; or equivalent experience required (Bachelor's degree preferred)., • Minimum of 2 years of administrative, operations, or office management experience., • Exceptional customer service skills., • Demonstrated ability to build and maintain effective relationships with a wide range of stakeholders, including community members, youth and families, corporate executives, nonprofit partners, school officials, donors, and staff., • Strong project management and organizational skills, including the ability to plan, prioritize, and complete projects within established timelines and budgets., • Proficiency with Microsoft Office Suite, cloud-based filing systems, and comfort with basic IT troubleshooting., • Ability to manage multiple priorities in a fast-paced environment, while working independently and collaboratively across teams., • Excellent interpersonal, verbal, and written communication skills, with strong attention to detail., • Mature judgement and discretion. Customer/Client Focus: Demonstrates a strong commitment to meeting the expectations and requirements of staff, volunteers, board members, trustees, and agency corporate and community partners. Prioritizes building and maintaining effective relationships with these stakeholders, gaining their trust and respect. Exhibits a high degree of flexibility and adaptability in all interactions. Listening: Practices attentive and active listening, ensuring a deep understanding of others' perspectives and needs. Has the patience to hear people out and can accurately restate opinions, even in disagreement. Vigilant in a proactive approach to problem identification and resolution. Interpersonal Savvy: Relates well to a diverse range of individuals, building appropriate rapport and fostering constructive and effective relationships. Uses diplomacy and tact to navigate and diffuse difficult situations comfortably. Approachability: Is approachable and easy to talk to, making extra efforts to put others at ease. Exhibits warmth, patience, and sensitivity to the needs and interests of others, building strong rapport and trust. Priority Setting: Efficiently manages time and resources, focusing on what is most important. Quickly identifies critical priorities and sets aside less important tasks, eliminating roadblocks and maintaining focus on achieving key objectives. Demonstrates the ability to sense what will help or hinder goal accomplishment and takes appropriate action. Commitment to Task: Exhibits a strong willingness and ability to pursue goals with dedication and pride in accomplishments. Takes proactive actions to achieve and exceed goals, demonstrating a high level of motivation and perseverance. Results/Outcome Oriented: Is driven by achieving results and can be relied upon to meet and exceed goals successfully. Focuses on the bottom line, setting clear objectives and measures, monitoring progress, and pushing for continuous improvement and success. WORK ENVIRONMENT: The conditions outlined below are representative of those encountered while performing the essential functions of this role. • Work setting: Hybrid office environment with flexibility in scheduling. Some evening and weekend work may be required to support organizational needs., • Travel: Occasional independent travel to partner sites, events, and meetings. BBBSLA is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on organizational needs, job requirements, and individual qualifications, without regard to race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, physical or mental disability, medical condition, genetic information, sexual orientation, gender identity, gender expression, marital or domestic partnership status, military or veteran status, family or parental status, or any other status protected by federal, state, or local law. Americans with Disabilities Act BBBSLA is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA) and state disability laws. Applicants and employees who require a reasonable accommodation to perform the essential functions of their job are encouraged to notify the organization. Reasonable accommodations will be determined on a case-by-case basis, consistent with applicable law. Compensation, Hours and Benefits Non-exempt, full-time position (40 hours / week) with a starting hourly pay range of $23-28/hour, depending on experience. Adaptable work schedule between the hours of 8AM-8PM M-F, based on agency and constituent needs, with occasional later evening and weekend work required Benefits include 21 days paid PTO, 14 paid holidays, comprehensive health plans covering 100% of the employee cost of medical, dental and vision insurance, as well as STD, LTD, life insurance and an employee assistance program. Optional pet insurance, critical care, and flexible spending accounts. Eligible for 403(b) retirement plan(s) immediately, with salary matching benefits (up to 4% of salary) after one year of service.