Operations Manager
3 days ago
Fort Worth
The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited to, managing inbound, and, pick/ pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes. Looking for Inbound and Outbound. Must have experience in fulfillment center, warehouse facility, or 3PL. Essential Duties & Responsibilities: • Accountable to client SLA agreements and site-specific quality and fulfillment targets., • Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner., • Actively contribute to the development of direct reports., • Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable)., • Lead Individual Performance Management program for area., • Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality., • Interact with clients on operational topics., • Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met., • Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management., • Promote and develop a culture of continuous improvement within the value stream., • Deliver productivity and improvements in line with KPIs., • Ownership of lean process improvement and CI initiatives., • Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost., • Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained., • Promote a culture of high accountability, engagement, and associate empowerment., • Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs., • Budget management for value stream., • Perform all other duties assigned by supervisor or manager. Qualifications: • Bachelor’s degree strongly preferred / HS Degree or GED required., • Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred., • Minimum of 2 years of progressive Operations experience in a manager role., • Experience leading up to 100 associates., • Experience in creating productivity improvement through continuous improvement efforts., • Execution focused., • Performance oriented., • Ability to be flexible., • Strong communication skills., • Good motivational skills., • Awareness of internal customer requirements., • Ability to collaborate and drive performance., • Analyze data to identify defects and root cause analysis., • Identify process opportunities to create growth., • Performance oriented., • Ability to be flexible., • Strong verbal and written communication skills., • Ability to establish and or enhance quality control procedures., • Must demonstrate capacity to learn ALL operational functions., • Ability to coach, mentor, and motivate direct reports., • Ability to influence and collaborate with peers and upper management.