Chief Operating Officer
hace 1 día
Moonachie
Job Description Reports to: Chief Executive Officer With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR The Chief Operating Officer (COO) is a member of the senior executive leadership team reporting directly to the Chief Executive Officer. The COO will be responsible for the oversight of all Paris Baguette Café operations, including Franchise and Corporate. They will be responsible for creating an exceptional and joyful café experience for each of our guests by building strong teams of empowered Managers and team members. This leader will also be responsible for building sales by ensuring all day-to-day operational procedures and food quality and safety standards are consistently met, while also being always focused on the guest experience. A prioritized focus on constant growth and development of teams, who rise to all occasions, is a non-negotiable expectation in our culture. Our ideal candidate is a smart, hands-on and passionate professional, who has heart and is able to find solutions and remain positive during this phase of amazing growth we have ahead of us. KNOWLEDGE AND RESPONSIBILITIES • Strategically lead a large and growing portfolio of corporate and franchise cafes across the country., • Work closely with the Chief Development Officer and their teams, to share feedback on viability of current franchisees expanding., • Provide dynamic leadership and direction to senior operations leaders (Directors, Senior District Mangers and, • District Managers) across regionally deployed teams in the US., • Direct and manage overall operations of cafés through leadership visits and audits on-site, with a focus on driving top-line revenue, guest service, quality standards, and market share growth., • Deliver best in class performance results across entire cafe portfolio, levering metrics, systems and technology to ensure compliance, brand initiatives and standards., • Ensures Regions/Districts achieve financial commitments, and meets or exceeds guest satisfaction and quality standards., • Support a performance-based, high performance and accountability culture, which promotes collaboration across all markets and departments, including Human Resources, Information Technology, Finance, Marketing, Supply Chain, Accounting, and Legal., • Responsible for ensuring direct reports perform all necessary people, administrative and accounting duties promptly and properly., • Responsible for the overall recruiting, onboarding, retention, recognition, people development and performance management to have high performing teams to support café operations, while developing a deep bench of talent for current and future growth., • Prepare/oversee and submit accurate daily/weekly/monthly reports., • Ensure cash handling procedures are adhered to while maintaining and controlling all cafe assets., • Maintain food and beverage inventory, while adhering to the café operating budgets., • Measure effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes., • Work with franchise partners and their managers on adhering to all Company standards and expectations, while being a strong business consultant to support them in driving business results., • Ensure that café operations are in compliance with federal, state, provincial and local laws and regulations, and fully aligned with franchise operating agreements., • Work closely with other members of the senior leadership team on driving the Operations strategy to align to other business segments, i.e. Marketing, Supply Chain etc., • Other duties as assigned. WHAT YOU NEED TO HAVE • At least 15+ years of experience in Operations and Food and Beverage industry required., • Bachelor's degree in Business Management or a related field; Master's degree preferred., • Proven experience in a senior operations management role within the Food and Beverage industry., • Experience with a fast-growing Franchise company is required., • Experience with high-velocity new store openings required., • Bakery/Café experience preferred, • Strong business acumen, strategic thinking, analytical and problem-solving skills., • Familiarity with industry-specific software and technologies., • Strong negotiation and relationship-building skills., • Ability to thrive in a fast-paced, dynamic, and evolving environment., • Flexible, adaptive, upbeat, open and visible management style, with a successful record of accomplishment of working with senior operations and franchise business partners across a large geographically decentralized portfolio., • Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members., • Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment., • Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high-performance standards., • High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated and driven., • Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment., • Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture., • Ability to travel as needed, including nights, weekends, holidays; up to 75% travel. SWEET BENEFITS • Competitive compensation, • Free Cake for your Birthday, • Medical, Dental, Vision benefits, • 401K Retirement Plan, • Paid time off, paid Holidays, • High Performance Culture