Hair Department Team Lead
hace 22 días
Charlotte
Job DescriptionSalary: Hourly $20 plus Position Summary: We are seeking a knowledgeable and customer-focused Hair/Wig/Weave/Braid Specialist with a strong background in African American hair care. This role is responsible for assisting customers with product selection, providing expert guidance on hair textures and styles, and maintaining a well-organized and visually appealing retail space. The ideal candidate is passionate about beauty, understands protective styling, and can confidently recommend products for natural, relaxed, and textured hair. Key Responsibilities: • Provide personalized customer service by assisting clients with wigs, bundles, braiding hair, extensions, and hair care products, • Offer knowledgeable recommendations based on hair type, texture, and desired style (natural, relaxed, protective styles, etc.), • Educate customers on proper maintenance of wigs, weaves, braids, and natural hair, • Assist with wig fitting, basic styling, and customization guidance (e.g., lace fronts, closures), • Maintain clean, organized, and fully stocked displays for hair products and accessories, • Stay up to date on current trends in African American hair care and styling, • Support inventory management, including stocking shelves and monitoring product levels, • Handle customer inquiries, concerns, and returns in a professional manner, • Collaborate with team members to meet sales goals and enhance the customer experience Qualifications: • Prior experience in a beauty supply store, salon, or similar retail environment preferred, • Strong knowledge of African American hair textures, products, and protective styles, • Familiarity with wigs, weaves, braiding hair, and hair extensions, • Excellent communication and interpersonal skills, • Ability to work in a fast-paced retail environment, • Basic styling or cosmetology experience is a plus (license preferred but not required unless specified by state law) Skills & Competencies: • Customer service and sales skills, • Product knowledge and trend awareness, • Attention to detail and organization, • Cultural competency and understanding of diverse hair care needs, • Problem-solving and adaptability Work Environment: • Retail store setting with frequent customer interaction, • Standing for extended periods and occasional lifting of merchandise Schedule: • Flexible availability, including weekends and holidays Compensation: • Hourly pay $20+ (based on experience) Equal Opportunity Employer Statement: We are committed to creating an inclusive environment and welcome applicants from all backgrounds with relevant experience and passion for beauty and hair care.