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Job Description Senior IT Helpdesk Specialist (Full-Time) HR & Recruiting Firm Location: Mostly In-person in Milford, CT, very Occasional Travel • Act as the main contact for IT support requests via phone, email, or ticketing system., • Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users., • Provide high-priority, professional support to leadership and executives, ensuring minimal downtime., • Manage and support Microsoft 365, Teams, and user account administration., • Lead new employee onboarding, including account creation, device setup, and access management., • Develop and refine onboarding documentation and checklists to streamline the process., • Create and maintain IT documentation, internal knowledge bases, and standard operating procedures., • Identify recurring issues and develop long-term solutions to improve system reliability., • Perform regular system updates, monitoring, and backups., • Manage user access controls and maintain compliance with IT policies., • Support IT setup and system configuration for new office or client locations (occasional travel)., • 3+ years of IT support or helpdesk experience., • Proficiency with Microsoft 365, Windows OS, and general networking fundamentals., • Excellent troubleshooting and communication skills, including experience supporting leadership and executive-level users., • Strong documentation and process improvement abilities., • Experience working in startup or rapidly growing business environments., • Familiarity with Microsoft Entra (Azure AD), Intune, and MDM concepts, and interest in growing into these areas., • Experience with remote support and ticketing tools (e.g., Zendesk, Jira, Freshdesk)., • Basic understanding of IT security best practices., • Bonus Skills, • Prior experience working within restaurant, HR & recruiting, or municipal industries (bonus)., • Experience with macOS environments (bonus)., • Commitment: Full-time, on-site in Milford, CT, with occasional travel as required, • Compensation: Competitive salary (depending on experience), • Comprehensive Health, Dental, & Vision, • Paid Time Off, • Sick time, • Holidays, • Life Insurance, • 401k Contributions IND126 Powered by JazzHR ESwQOhf2hm

Job Description Start strong, stay strong! Join our winning team and receive our Stay and Thrive Bonus. A career that changes lives. SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut, and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years. Position Summary: As an Ophthalmic Technician, you will play a vital role as an assistant to our physicians. You will be cross trained to perform a range of administrative and clinical duties. These duties include preparing the patient to see the physician, preparing examination rooms, performing basic and routine vision screening examinations, administering eye medications, cleaning, and maintaining ophthalmic instruments and assisting physicians during minor surgical and laser procedures. Job Duties & Essential Functions: Patient Interaction & Clinical Intake • Greet and communicate with patients and their families in a manner consistent with caring and respect., • Initiate patient evaluations by accurately documenting the chief complaint, history of present illness, review of systems, and all pertinent information., • Perform pre-exam testing, including visual acuity assessment (with pinhole and glare testing), confrontational visual fields, extraocular muscle testing, pupillary evaluation, tonometry, angle assessment, and dilation., • Conduct advanced diagnostic testing such as OCT, fundus photography, IOL Master, Pentacam, A-scan, B-scan, Wave Scan/Vario, keratometry, lensometry, and visual field testing., • Assist with in-office minor surgical procedures and laser treatments., • Complete prescription refill requests as authorized by the physician, ensuring proper documentation in the patient chart., • Track, document, and communicate laboratory results to physicians and patients promptly, ensuring accuracy and continuity of care., • Educate patients on the use of medications and provide pre- and post-operative instructions as directed by the physician., • Maintain and manage inventory of ophthalmic supplies, pharmaceuticals, and instruments., • Inspect and assist with the maintenance of clinical examination equipment, report damage, coordinate repairs, and request replacements as necessary., • Assist with cleaning surgical instruments in preparation for sterilization., • Properly shut down and clean diagnostic testing equipment as needed., • Open and close exam rooms daily, including cleaning equipment, charging devices, and securing instruments., • Assist with opening and closing the clinic as needed., • Follow all safety protocols and clinic procedures., • Monitor and respond to work emails; utilize shared tools such as Google Drive to stay informed throughout the workday., • Participate in training and educational opportunities, including webinars and in-service sessions, to remain current with best practices., • Perform additional duties as assigned or directed by the supervisor. Required Qualifications: • High School diploma or equivalent, • Minimum of one (1) year of experience as an Ophthalmic Technician, • Certified Ophthalmic Assistant (COA) certification required or enrolled within one year and completion within two years of hire, • Strong customer service skills with a professional and friendly demeanor., • Excellent organizational, time management, and multitasking abilities., • Skilled in problem-solving with strong attention to detail., • Comfortable engaging in face-to-face interactions with patients and staff., • Ability to stand for long periods of time Work Schedule: • $23.50 Benefits: We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits: • Medical/Dental/Vision Insurance, • Prescription Drug Coverage, • Company Paid Term Life Insurance & Long-Term Disability, • Supplemental Insurance Benefits, • Employee Assistance Program (EAP), • Retirement Plan - 401(k), • Paid Time Off (PTO), • Paid Holidays, • Career Development Programs, • All benefits are subject to eligibility requirements. Equal Employment Opportunity Statement: SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at peopleservices@sightgrowthpartners.

Job DescriptionSalary: $40-45/hour Who We Are Our fundamental belief at Freudigman & Billings is that children learn best in the context of supportive relationships. We are committed to helping students better understand how they learn and how they can take ownership of that learning. Our team provides educational solutions for adolescents and children through individual assessment, personally tailored learning programs, and one-on-one coaching. What We Do Freudigman & Billings uses an efficacious approach to instructional coaching influenced by the founders collective experience working in cognitive science at Yale University. Our Instructors provide holistic academic support for high school students across a variety of educational domains. The work is as rewarding as it is challenging as we help students navigate some of the more meaningful steps forward in their education. Our instructors are empathetic and exercise a flexible mindset. Who You Are The ideal candidate has a B.A./B.S. and some experience tutoring or teaching high school students (or an inherent desire to learn to teach). We are looking for smart, personable, committed individuals who exhibit the potential to grow. Well train you, but you need to bring the fire. Whether its an in-depth knowledge of TikTok trends or the best comedic timing weve ever seen, you need something thatll help you create an authentic relationship with a sleep-deprived teenager. Why Join Freudigman & Billings? Predictable hours at a single office location:Almost always, our work with students takes place at our 11,000 square foot headquarters in Westport, CT. Students are encouraged to utilize our space not only to see their instructors, but to do homework, hang out with friends, have a snack, get some advice, or even catch a quick nap during finals week. Instructors are provided with a private classroom, a whiteboard, and all materials necessary for a productive session. Teamwork:We work closely together on a daily basis to create and execute individualized learning plans, meaning that our work is far more comprehensive and impactful than a transactional hour of tutoring. We are proud of the collegiality that our building and our philosophy inspires, as well as the team of educators we have attracted as a result. Professional development:We care about our staff and teaching you how to teach. Our team of Directors have PhDs, Masters degrees, and other certifications to help you achieve your goals and help you gain mastery of your own instructional techniques. You will learn our pedagogy and have the opportunity to experience career growth. Administrative support:We have a full time team that handles scheduling, billing, and inventory and printing of materials. Competitive hourly rate Requirements • Bachelors Degree in Mathematics, or another related field., • Computer savvy, exceptional communication skills, and attention to detail, • Ability to thrive and demonstrate confidence in a fast-paced environment, • Ability to pass a background check, • This is not a remote position. Reliable transportation is necessary., • Part-time availability. Sundays are a must, and weeknights are available.