119 Best security officer Jobs in Bridgeport, Connecticut (October 2025)

Fairfield Dermatology

Operations Supervisor

4 days ago

Fairfield

Job DescriptionSalary: Job Summary The Operations Supervisor is responsible for the day-to-day supervision of front-end operations, including the front desk and call center. This role ensures that patient-facing services run smoothly, with an emphasis on efficiency, professionalism, and a positive patient experience. The Operations Supervisor serves as a super-user for the electronic medical record (EMR) system and phone system, supporting staff training and proficiency. Working closely with the Practice Administrator, the Operations Supervisor implements and enforces policies, monitors workflows, and supports staff development to maintain consistent, high-quality service across all front-end operations. Key Responsibilities Front-End Operations and Patient Services: • Oversee front desk staff and ensures a welcoming, professional, and efficient patient experience., • Ensure accurate, efficient, and professional check-in and check-out processes., • Develop and enforce customer service-oriented policies to enhance patient interactions and satisfaction., • Oversee front-end financial processes, including copay collection, billing coordination, and insurance verification., • Work closely with the practice biller to ensure accuracy in claims processing and revenue cycle functions., • Implement best practices for workflow optimization and patient experience improvement., • Develop and maintain front-end procedural manuals to standardize processes and ensure consistency., • Provide input on solutions for operational needs., • Serve as an escalation point for patient complaints related to front-end operations. Call Center Operations and Patient Services: • Oversee call center staff and ensures prompt, professional, and efficient scheduling experience., • Manage appointment scheduling to maximize provider utilization and minimize patient wait times., • Develop and enforce customer service-oriented policies to enhance patient interactions and satisfaction., • Monitor and report on all call center metrics, including things such as call volume, wait times, service level, and adjusting workflows in collaboration with the Practice Administrator, as needed., • Ensure the processing of waiting lists and other patient outreach to proactively fill schedule gaps., • Develop and maintain call center procedural manuals to standardize processes and ensure consistency. Staff Management & Training • Hire, train, and supervise front desk, call center, and billing personnel in collaboration with the Practice Administrator., • Conduct performance evaluations and implement staff development programs., • Foster a team-oriented environment and ensure staff adhere to practice policies and professionalism standards., • Manage staff scheduling to maintain adequate coverage while optimizing labor costs. Technology and Systems Management • Serve as an administrator for the EMR and phone system, ensuring functionality, security, and staff proficiency. Financial and Budgetary Oversight • Monitor department budgets and ensure financial efficiency., • Track expenses and collaborate with the Practice Administrator to ensure cost-effective operations., • Provide budget recommendations based on department needs. Compliance and Risk Management • Ensure front-end and call center staff compliance with HIPAA, OSHA, and other regulatory requirements., • Implement protocols to safeguard patient data and ensure compliance with practice policies., • Monitor and address operational risks related to front desk, call center, and billing functions., • Support the Practice Administrator in ensuring compliance with HIPAA, OSHA, and other regulatory guidelines., • Assist in conducting audits, training staff, and implementing policies to maintain compliance. The Practice Administrator serves as the Compliance Officer and is responsible for final oversight and reporting. Leadership and Strategic Planning • Collaborate with the Practice Administrator and participate in meetings, as requested, to align front-end operations with the practices strategic initiatives and vision., • Develop and implement quality improvement initiatives to enhance patient satisfaction and practice efficiency., • Provide recommendations to the Practice Administrator for future staffing and process improvements based on operational data and patient needs. Additional Responsibilities • Perform other duties as assigned by the Practice Administrator to support overall practice operations. Education High School Diploma. Associate Degree or some college a plus. Skills • Strong leadership and personnel management skills., • Ability to analyze workflows and implement process improvements., • Proficiency in EMR, practice management systems, and telephone solutions., • Excellent communication and problem-solving abilities., • Strong understanding of front-end revenue cycle processes., • Ability to manage multiple priorities in a fast-paced environment.

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