General Manager (Sbarro)
hace 22 días
Pueblo
Job DescriptionKey Responsibilities: • Restaurant Operations:, • Oversee daily operations to ensure the restaurant runs smoothly and efficiently., • Ensure food preparation, presentation, and service meet Sbarro's standards for quality, taste, and consistency., • Monitor inventory levels and manage ordering to ensure stock is sufficient but not excessive., • Maintain cleanliness and safety standards throughout the restaurant, ensuring compliance with health and safety regulations., • Staff Leadership & Development:, • Hire, train, and onboard staff members, ensuring they are knowledgeable about the brand and their roles., • Provide ongoing coaching and feedback to improve staff performance and ensure high standards of service., • Create staff schedules that ensure adequate coverage while controlling labor costs., • Lead by example, promoting a positive, customer-focused work environment., • Conduct performance reviews and provide opportunities for staff development and growth., • Customer Service:, • Ensure exceptional customer service, handling complaints and issues promptly and professionally., • Create a welcoming and friendly atmosphere, making sure that each guest has a positive dining experience., • Implement strategies to increase customer satisfaction and encourage repeat business., • Financial Management:, • Oversee the restaurant’s financial operations, including managing the budget, food and labor costs, and other operational expenses., • Prepare and analyze sales reports and financial statements to track performance and identify areas for improvement., • Implement cost-control measures to ensure profitability without compromising food quality or service., • Ensure accuracy in cash handling, deposits, and financial transactions., • Marketing & Promotion:, • Work with the district or area manager to implement marketing initiatives to drive traffic to the restaurant., • Promote in-store promotions, special events, and local outreach efforts to increase brand visibility., • Ensure the restaurant’s social media presence is maintained and that online reviews and feedback are responded to in a timely manner., • Compliance & Safety:, • Ensure the restaurant complies with all local, state, and federal regulations regarding food safety, health codes, and labor laws., • Conduct regular inspections to ensure the restaurant meets all safety and sanitation standards., • Train staff on food safety, cleanliness, and workplace safety procedures., • Vendor and Supplier Management:, • Build and maintain relationships with vendors to ensure the timely delivery of supplies and ingredients., • Monitor inventory levels and place orders for food, beverages, and supplies as needed., • Negotiate pricing and delivery schedules with suppliers to keep costs within budget., • Administrative Duties:, • Manage payroll, scheduling, and administrative paperwork., • Prepare and submit necessary reports to the district or area manager, including sales, inventory, and staffing., • Handle day-to-day administrative tasks, such as processing invoices and handling customer inquiries. Qualifications: • Proven experience as a General Manager or in a similar leadership role within the restaurant industry, preferably in quick-service or fast-casual settings., • Strong leadership and team management skills, with the ability to motivate and develop staff., • Excellent communication and customer service skills., • Strong financial acumen with experience in budgeting, cost control, and financial reporting., • Knowledge of food safety standards, health regulations, and operational procedures., • Ability to work in a fast-paced environment and handle multiple tasks simultaneously., • Flexibility to work evenings, weekends, and holidays as required. Preferred Qualifications: • Previous experience managing a Sbarro location or similar pizza/Italian restaurant., • Familiarity with point-of-sale (POS) systems and restaurant management software., • Ability to handle high-pressure situations and resolve conflicts effectively.