Business development representative jobs in Rochester, New York - Page 2Create job alerts

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers, • Supports and embodies a positive store culture through honesty, integrity, and respect, • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures, • Promotes credit and loyalty programs, • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards, • Accurately processes and prepares merchandise for the sales floor following company procedures and standards, • Initiates and participates in store recovery as needed throughout the day, • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store, • Provides and accepts recognition and constructive feedback, • Adheres to all labor laws, policies, and procedures, • Supports and participates in store shrink reduction goals and programs, • Participates in safety awareness and maintains a safe environment, • Possesses excellent customer service skills, • Able to work a flexible schedule to support business needs, • Possesses strong communication and organizational skills with attention to detail, • Capable of multi-tasking, • Able to respond appropriately to changes in direction or unexpected situations, • Capable of lifting heavy objects with or without reasonable accommodation, • Works effectively with peers and supervisors, • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 3349 Monroe Ave. Location: USA TJ Maxx Store 0348 Rochester NY This position has a starting pay range of $15.50 to $16.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Job DescriptionBenefits: • 401(k), • 401(k) matching Accountabilities/Duties: • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience., • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise., • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration., • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected., • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces., • Replenishes retail merchandise and cake display case to ensure a strong visual presentation., • Assists the Crafter in preparing cake decorations and packaging supplies as needed., • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene., • Servants Heart, • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive., • Keeps the good of the team or guest ahead of personal interests or gain., • Displays humility and empathy in interactions with others., • Spirit of a Champion, • Demonstrates pride in responsibilities, an intense drive and a passion to succeed., • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control., • Operates with a strong sense of urgency and adheres to NbC brand standards., • Genuine Connections, • Projects warmth, enthusiasm, and optimism that attracts others., • Builds positive, productive relationships with all team members., • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative., • Enjoys interacting with diverse people and excels at providing a superior guest experience., • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail., • Is diligent, organized and self-motivated., • Has the ability to understand and carry out oral and written instructions and request clarification when needed., • Is comfortable with new technology and has the ability to operate a point-of-sale system., • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency., • Applicants must be 16 years of age or older. Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Bakery Open: Monday - Sunday Apply now. Joy is the job.

Cellular Sales: Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 7000 team members operate over 770 retail locations in 32 states offering a premium level of customer service. Throughout our continued growth, we’ve remained committed to empowering our customers and our team to achieve their personal and professional goals. Cellular Sales is not only an incredible opportunity, we also specialize in developing less experienced individuals wanting to achieve a new level of professional success. If you have a proven record of success, a strong work ethic and are looking for a career-defining opportunity, apply now to join our award winning team! JOB DESCRIPTION $17- $20 per hour depending on experience and skill level. Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions • Follow up on distributed leads, • Generate store traffic and contribute to the markets success, • Handle customer inquiries both by phone and text, • Support sales force by generating sales leads, • Follow communication scripts when handing different topics, • Research required information using available resources, • Provide customers with product and service information, • Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner., • Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals., • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines., • Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience • High School diploma or GED Preferred Education and Experience • Previous office experience, • Proficient in Microsoft Office, • Knowledge of customer service principles and practices, • Experience in a call center or customer service environment, • Data entry and typing skills (including 10 key) Essentials • Positive attitude, • High school diploma or equivalent; college degree preferred, • Minimum two years of related work experience, • Effective communication skills, • Interest and understanding of technology products and services, • Business ownership mentality Compensation • The highest in the wireless industry

Job Description SUMMARY: The IT Project Manager directs and coordinates strategic technology projects to ensure that goals and objectives of projects are accomplished within the committed time frame and budget. The IT PM will help to advance the state of project management within IT including solution use, standard artifacts, and a consistent delivery methodology. This is a contract to hire role. Pay rate of this IT Project Manager job in Rochester, NY is $45.00/hour - $55/hour. The rate may be negotiable based on experience, education, geographic location, and other factors. ESSENTIAL DUTIES AND RESPONSIBILITIES include the followingcolor:rgb(34,34,34);">. Other duties may be assigned. * Develop and execute strategic plans for IT-driven business transformation initiatives in alignment with organizational goals and objectives. * Lead the planning, execution, and delivery of large-scale IT transformation programs, ensuring they are completed on time, within budget, and according to quality standards. * An ability to build strong customer relationships with a focus customer-centric solution delivery. * Hands-on, practical experience with a variety of project management methodologies – Agile experience strongly preferred. * Experience with project management support solutions - Microsoft Project or Workfront strongly preferred. * Collaborate with key stakeholders across the organization to gather requirements, define project scope, and ensure alignment with business priorities. * Identify and mitigate risks throughout the project lifecycle, proactively addressing issues to minimize impact on project timelines and deliverables. * Drive organizational change by promoting adoption of new technologies, processes, and ways of working, ensuring smooth transition and user acceptance. * Manage relationships with external vendors and partners, overseeing procurement processes and monitoring vendor performance to ensure delivery of high-quality products and services. * Allocate resources effectively, including internal staff and external consultants, to support project activities and achieve project objectives. * Establish key performance indicators (KPIs) and metrics to measure project success, tracking progress and providing regular updates to senior management and stakeholders. * Identify opportunities for process improvement and optimization, implementing best practices and lessons learned to drive efficiency and effectiveness. * An ability to effectively communicate a consistent, audience-appropriate, multi-mode message across all levels of the organization. * Compliance: Ensure compliance with relevant regulatory requirements * Providing direction, delegating, and removing obstacles to help the team deliver. * Proficient knowledge in modern office productivity, communication, and collaboration toolsets with a focus on Microsoft tools. * Occasional travel tofacilities across the US. NO THIRD PARTIES FOR THIS ROLE PLEASE Qualifications for this IT Project Manager include: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Exceptional verbal, written and interpersonal communication skills, including the ability to communicate effectively across all levels of the organization. · Hands-on experience with a variety of project delivery methodologies. · Experience with Agile, Scrum, or other project management methodologies. PMI PMP certification a strong plus. · Ability to interact with company personnel, build strong relationships at all levels and across all business units and organizations, and understand business imperatives. · Strong understanding of the business impact of IT tools, technologies, and policies. Benefits included: Access to Medical, Dental and vision coverage. Access to a 401-K plan and 10 days of PTO and 6 paid holidays. If you are interested in this IT Project Manager job, then please click APPLY NOW. For other opportunities available at Akkodis go to . If you have questions about the position, please contact Mike Keegan at 585-465-1236 or Pay Details: $45.00 to $52.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set. Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish. Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career. Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard. Our Evolution and Your Role in It Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success. Empowering the Future We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering. Join the Akkodis Community At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.Global Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.\r\n\r\nDiverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.\r\n\r\nCommitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.\r\n\r\nContinuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.\r\n\r\nInclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.\r\n\r\nOur Evolution and Your Role in It\r\n\r\nAkkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.\r\n\r\nEmpowering the Future\r\n\r\nWe're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.\r\n\r\nJoin the Akkodis Community\r\n\r\nAt Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.

Job Description Are you looking for a lucrative career where you can make a big difference in the health of others. Does a patient-focused, innovation-driven company that will inspire you and support your Pharmaceutical Sales Rep career sound like what you are looking for? If so, be empowered to take charge of your future and join us as a one of our Pharmaceutical Sales Rep team members. Each one of our professional Pharmaceutical Sales Representatives educates, promotes and sells pharmaceutical/healthcare products to Physicians and other specialized medical or healthcare providers. If you join our team as a Pharmaceutical Sales Representative you will manage your territory in order to maintain existing physician groups, clinics and proprietary primary care offices. As a member of the Pharmaceutical Sales Rep team, you will work closely with management and others to achieve sales goals and objectives. Our company provides quality consultative service, coordinate and integrate outside alliances, as well as other internal personnel and resources to fit customer needs. We have an unwavering dedication to put people first and we strive toward Better Health and a Brighter Future for people through leading innovation in medicine. Pharmaceutical sales is an excellent career choice for job-seekers because it offers excellent potential -- in career growth, income, and benefits. Pharmaceutical Sales Rep Major Responsibilities: Each one of our Pharmaceutical Sales Representative must manage territory accounts and identifies the key decision makers. As a Pharmaceutical Sales Rep you must inform highly influential physicians about the details of pharmaceutical and medical products. As one of our Pharmaceutical Sales Reps you must know how to balance time needed in front of customers in order to achieve expected results. It is vital to keep your skills and product knowledge updated. As one of our Pharmaceutical Sales Representatives you must know how to plan and know how to compete and win in a healthcare market place. Pharmaceutical Sales Rep Major Duties: • Customer focus/Building Positive Relationships-Penetration of large accounts and identifying key decision makers., • Creative thought process in developing a customer base., • Create territory plan including goals and resource allocation (coverage, sampling, grant/education proposals, etc. for key customers)., • Gain formulary acceptance/compliance with managed care accounts., • Scientific understanding of clinical papers., • Teaming with customers as a business partner-proactive in seeking out potential customers, maintain knowledge of long term trends and patterns to create account business plans, • Utilize consultative skills in assisting customer with their business, • Market/sell Vertical Products Requirements Pharmaceutical Sales Rep Requirements/Experience/Qualifications: • Some sales experience and/or abilities, • Consultative selling experience preferred., • Must be able to work remotely and the ability to use ZOOM software., • Excellent written and oral communication skills., • Ability to target health professionals to maximize sales growth and increase product volume., • Posses effective selling skills and product knowledge to influence targeted health care professionals to prescribe promoted products., • Analyze territory information to optimize routing and achieve sales results., • Utilize sales tools, resources and supporting analysis to plan activity., • Develop and execute plans to maximize selling resources., • Pre-call plan to match health care professionals' (HCP) needs., • Leverage data and customer knowledge to build discussions around HCP's and patients’ needs., • Actively pursue continuous learning and professional development on efficient sales, communication and product knowledge training., • Perform company business in accordance with all regulations and policies and procedures., • Demonstrate high ethical and professional standards at all times. Benefits • Private Health Insurance, • Paid Time Off, • Training & Development, • Performance Bonus Here, every Pharmaceutical Sales Rep matters and you will be a vital contributor to our inspiring, bold mission. If you are qualified you will hear back from our Human Resource staff to proceed in the hiring process. We are a EEO employer of minorities, women, disabled, protected veterans, and considers qualified applicants with criminal histories in accordance with applicable laws.

Job DescriptionCall Center Specialist I Canandaigua National Bank Location: Pittsford NY Hours: Full Time What does a Call Center Specialist do at Canandaigua National Bank? Our team-oriented culture is second to none. What truly sets us apart is the quality and commitment of our employees. The Call Center Specialist at Canandaigua National Bank is responsible for providing superior banking assistance to current and prospective customers via the telephone and on Chat. The Call Center Specialist assists with recognizing and uncovering caller needs and providing a superior customer experience with any banking needs. Call Center Specialists have tools at their disposal to provide all of our customers with convenient, enjoyable and efficient service for all of their banking and financial needs. This role has the possibility of working hybrid. What competencies are needed to be successful in this role? • A high school diploma or equivalent with an emphasis in business curriculum; bank customer service representative training., • A minimum of one (1) year of experience in a customer service focused role required., • A minimum of one (1) year of banking experience is required., • Excellent communication and interpersonal skills., • Must be able to work within a fast-paced team environment and prioritize tasks in the face of conflicting priorities., • Ability to work in a confidential and time sensitive environment is essential., • Contribute to the team success by answering incoming calls placed by CNB customers., • Successfully complete training associated with product lines, internal operations and customer service functions., • Become proficient in associated systems such as core banking, debit card administration, loan payment administration and bill pay services., • Participate in the referral program and meet quarterly goals while making qualified referrals based on customer need., • Accurately log and manage customer activity and communication in the appropriate systems., • Gain knowledge of the laws, regulations, and practices that impact the banking industry such as the Bank Secrecy Act, anti-fraud and anti-money laundering polices. Compensation range: $20-$21 The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations. What makes working at Canandaigua National Bank different? Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community. Our culture nurtures passionate employees and offers great rewards including: • Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners., • Paid holidays, vacation, and sick time., • Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP)., • Training & development opportunities., • Tuition assistance., • Community focused volunteer opportunities., • Award winning wellness program that promotes a solid work/life balance., • Banking perks and discount programs. Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers. As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture. Canandaigua National Bank remains an independent community bank. If you want to be a part of something special, join us today! Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job Description The Technology Support Specialist plays a vital frontline role in The Strong’s technology team, delivering responsive and dependable support for both information technology (IT) and audiovisual (AV) systems throughout the museum. Serving as the primary contact for the IT help desk, this position installs, configures, maintains, and troubleshoots a range of hardware and software used by museum staff, exhibits, events, and facility rentals. Combining strong technical skills with a commitment to outstanding customer service, the Technology Support Specialist operates both independently and collaboratively to resolve issues efficiently—whether in person, over the phone, or via remote support. This role supports daily IT operations and assists with AV setup for internal meetings, rentals, public programs, and high-profile events. The Support Specialist follows defined escalation protocols, documents support activities, and contributes to the continuous improvement of the museum’s technology environment. Candidates for this position must have a broad technical foundation, a proactive attitude, and the ability to manage shifting priorities in a dynamic, fast‑paced setting. As with all museum staff, the Technology Support Specialist is expected to act professionally, maintain a positive and ethical approach to their work, and contribute meaningfully to the museum’s mission and guest experience. Essential Duties: The duties below are representative of key responsibilities for this role. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. IT Support and Service Delivery The Support Specialist responds to service requests via the ticketing system, phone, and in-person contact, acting as the primary help desk resource. Responsibilities include installing, configuring, maintaining, and troubleshooting hardware (workstations, printers, mobile devices), software, peripherals, and operating systems. Support Specialists prepare and deploy equipment for new hires or role changes, deliver one-on-one user training, maintain detailed records of service activities, and escalate unresolved issues to senior staff while keeping users informed. Asset inventory tracking, basic network support, cable installation, and labeling are also required. Audio‑Visual (AV) Services The Support Specialist delivers exceptional AV service and support across all museum venues. This includes ensuring reliable AV functionality, facilitating AV setup and teardown for internal meetings, public programs, and rental events, and becoming proficient with lighting and sound systems in spaces such as the Theater and Atrium. Responsibilities include managing the PA announcement system, supporting event scheduling, collaborating with external vendors for large-scale technical setups, and supporting equipment repairs or replacements. Systems & Infrastructure Support Support Specialists document system configurations, procedures, and maintenance schedules to promote knowledge sharing and continuity. They support the deployment and maintenance of equipment and assist with infrastructure projects—such as exhibit‑related tech integrations—in coordination with the technology team. Team Collaboration and Professional Development Support Specialists participate in IT and general staff meetings, providing updates, contributing to planning, and enabling cross‑departmental coordination. They stay current with museum‑specific and general IT/AV technologies, maintain expertise in core systems, and support broader technology initiatives through teamwork. On-Call Rotation The Technology Support Specialist participates in the technology team’s after-hours on-call rotation and contributes to organizational planning as needed. Additional Responsibilities Support Specialists collaborate with team members and staff from other departments to enhance process and service quality. They aid the Technology & AV Services Supervisor in developing training materials, participate in project and process teams, and work evenings, weekends, or overtime as required to support operations, events, and after‑hours maintenance. Knowledge, Skills & Abilities: The candidate may have any combination of education and experience but should possess the required skills and knowledge for successful performance. Our general minimum requirements are: • High school diploma or equivalent., • At least 1 year of technical support experience, preferably in a business or institutional setting., • Understanding of basic networking concepts, protocols, and best practices., • Proactive problem-solving, strong follow-up, and organizational skills., • Proficiency in common Windows and MacOS applications such as Microsoft Office, Adobe Products, and other related software., • Lift certification or ability to obtain it., • Strong interpersonal skills, including tact, listening, diplomacy, and teamwork., • Ability to deliver technical training patiently and effectively., • Effective time-management and multitasking in deadline-driven environments., • Professional communication skills, both oral and written, in English., • Commitment to providing excellent service in alignment with the museum’s mission. Preferred Qualifications • Associate degree in computer science or related field., • Any applicable industry certifications (e.g., CompTIA A+)., • Prior experience working in museums, cultural, or nonprofit technology environments.

Job Description JOB SUMMARY: RGRTA has continually invested in new technologies related to its scheduling software, asset management, paratransit software, and operational workforce management platform. This software is critical to the success of daily operations. The focus of the technical responsibilities of this position will be on developing and maintaining these in-house applications across the organization, utilizing current development languages and techniques. There will be a heavy emphasis on data reporting, analysis and supporting various departments that utilize the software. Additionally, this role shall also ensure the use of best practices, adhere to any regulatory compliance requirements, employ change management control, supervise development lifecycle practices, develop policies and safeguard the security and integrity of assigned systems. BENEFITS INCLUDE: • Staying Healthy: Medical, Dental,and Vision (Dental & Vision currently free), Flexible Spending Account (FSA), • Feeling Secure: Disability Insurance, Pension Plan, NY State Deferred Compensation Plan, Life & Accidental Death & Dismemberment (AD&D) Insurance, Accident Insurance, Group Specified Disease Insurance and Hospital Insurance REPORTS TO:Manager of Technical Systems Support COMPENSATION: $68,000 to $75,000annually (depending on experience) ESSENTIAL FUNCTIONS: • Provide expert advice and guidance on the improvement of reporting, data extraction, mobile apps and technology to improve software platform utilization., • Work with end users, departments, and internal customers to establish needs, gather requirements, create specifications, and develop new programs, as well as design and write code to support existing applications with third-party software support., • Develop policies and maintain program development best practices and concepts, including development lifecycle practices., • Work to develop and maintain all necessary documentation on all current and newly developed systems., • Abide by organization change management controls to improve system and platform stability., • Work with other IT staff and third-party vendors to develop and deploy applications and interfaces., • Assess and develop long-term strategic goals for system improvement in the organization., • Be a team player able to work effectively with individuals with different backgrounds and levels of expertise. ADDITIONAL RESPONSIBILITIES: • Support existing third-party applications., • Provide formal and informal customer education on features and functions of developed systems., • Demonstrate professionalism and a high level of customer service that serves as a role model and positive image to the team., • Communicate effectively and efficiently with appropriate individuals: committees, management, vendors, peers, etc., • Manage development projects., • Provide assistance to other IT staff as necessary. QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES: • Associate or higher-level degree in information technology or related field with a minimum of 3 years of experience in systems administration, software support, or desktop applications., • Excellent working knowledge of RDBMS systems including MS SQL Server and Oracle Database, • Exceptional organizational and project planning skills., • Skilled in problem solving, analysis, and interpretation of technical data. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employees is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear and use a computer. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. ADDITIONAL INFORMATION: Rochester Genesee Regional Transportation Authority (RGRTA) has a zero-tolerance drug and alcohol policy for all employees in accordance with state and federal law. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment in accordance with the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. RGRTAis committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. RGRTAwill make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.