Assistant General Manager
27 days ago
Charleston
The Assistant General Manager (AGM) supports the General Manager in leading daily operations of the Chick-fil-A restaurant located inside the Charleston International Airport. This role is responsible for ensuring operational excellence, maintaining Chick-fil-A’s high standards of hospitality, driving financial performance, and fostering a positive, service-driven culture aligned with Chick-fil-A’s core values. This leadership position is ideal for an experienced restaurant manager who thrives in a fast-paced, guest-focused environment and is passionate about developing people and delivering exceptional service. Salary Range: $57,900 - $68,000 plus competitive bonus structure. Responsibilities • Ensure flawless execution of opening and closing procedures., • Lead by example to deliver Chick-fil-A’s signature hospitality., • Support Shift Leaders and hold them accountable to operational checklists, food safety procedures, and brand standards., • Maintain a clean and safe environment in accordance with Chick-fil-A and airport requirements., • Ensure speed-of-service, food quality, and hospitality standards are met consistently., • Assist in workforce planning, scheduling, and daily staffing coverage., • Interview, hire, train, coach, and discipline team members as needed., • Foster a team climate that reflects Chick-fil-A’s values of hospitality, respect, integrity, and servant leadership., • Champion diversity, equity, and inclusion; promote recognition initiatives., • Support full P&L oversight alongside the General Manager., • Analyze financial and labor reports to identify opportunities for improvement., • Minimize waste, control inventory, and ensure accurate ordering and receiving., • Coordinate with vendors and ensure equipment is maintained and operational., • Resolve complex guest and associate concerns with professionalism and empathy., • Ensure compliance with federal, state, and local health and safety standards., • Maintain airport, landlord, and contractual requirements including lease obligations., • Utilize and train staff on restaurant management systems including POS, scheduling platforms, and inventory tools. Qualifications • 5+ years of restaurant management experience required (QSR, fast casual, or full service)., • Airport food & beverage experience is a plus., • Proficiency with POS systems, inventory management platforms, and scheduling tools., • Strong understanding of financial reporting, labor control, food cost management, and KPIs., • Knowledge of food safety regulations and operational compliance requirements., • Strong leadership presence with the ability to inspire and motivate teams., • Excellent communication, decision-making, and conflict resolution skills.