Certified Nursing Assistant Coordinator Ambulatory - Otorhinolaryngology
4 days ago
Philadelphia
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Location: Hospital of the University of Pennsylvania- 3400 Spruce St Department: Otorhinolaryngology Hours: Full Time Summary: The Certified Nursing Assistant (CNA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CNA provides patient care through performance of patient preparation, interviewing, technical tasks, ADL support, and patient/family communication. Responsibilities: Patient Care Accountabilities: • Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient's vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc., • Observes patient condition and communicates any abnormal data or changes to provider., • Assists patients as needed with ADLs including but not limited to walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested., • Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary., • Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient accurately documents results in EMR., • Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required., • Responds appropriately to emergency/code situations., • Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services., • Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc., • Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex OSHA, TJC, DOH, FDA, HIPAA, etc.), • Oversees the POCT process to ensure accuracy and compliance., • Report and act upon identified equipment/instrument malfunctions., • Manage the day-to-day planning, operations and problem solving for assigned areas ensure daily schedule, staffing, and performance metrics are met and changes communicated appropriately., • Monitor and coach real-time performance against pre-established expectations/metrics. May be responsible for gathering information for performance reviews., • Act as the communication link between the group he/she is leading, and management. Disseminates information to the group and forwards information back up to management., • Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations., • Assists staff in resolving difficult patient situations or complaints., • Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques., • Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared., • Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol., • Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider., • Maintain temperature log for refrigerator or room temperature as needed., • Basic Cardiac Life Support (Required), • Certified Nurse Aid (Required), • Education or Equivalent Experience:, • H.S. Diploma/GED (Required)