Director of Property Management
13 days ago
Chicago
Job DescriptionDepartment: Asset Management Group Reports to: Executive Leadership Location: Chicago, IL (Office-based with regular travel) Company Overview Clear Investment Group, LLC is a boutique real estate investment firm with a 22+ year track record, specializing in rehabilitating and stabilizing distressed C-Class multifamily assets. Based in Chicago, the firm manages portfolios across the Midwest, South, and Northeast, aiming to improve communities through strategic real estate investments. Our Core Values are: • Get it Done, • Ride the Wave, • Add Value, • Humble – A seasoned leader with experience who is eager to learn and grow, yet willing to roll up their sleeves to ensure tasks (large and small) are completed., • Hungry – A results-driven individual who pushes for excellence, sets new standards, and thrives on continuous improvement., • Smart – Someone who has both business acumen and people smarts—a leader who understands how to analyze data, make sound strategic decisions, and communicate effectively with a diverse team.Compensation & Benefits, • Base Salary: $185,000 - $225,000, commensurate with experience, • Bonus: Performance-based incentives, • Oversee day-to-day property operations across all managed communities., • Establish and enforce operational standards, policies, and KPIs for onsite teams., • Ensure each property consistently meets occupancy, rent growth, delinquency, and expense targets., • Drive accountability through regular performance reviews, site visits, and operational audits.Team Leadership & Development, • Lead, coach, and develop Regional Managers, Property Managers, and onsite teams., • Build a strong culture of ownership, consistency, communication, and resident-first decision-making., • Ensure team members receive appropriate training in systems, leasing, maintenance, compliance, and customer service.Financial & Portfolio Performance, • Review and approve annual budgets, operating plans, and reforecasts., • Monitor financial performance and work with onsite teams to manage expenses, optimize revenue, and minimize delinquency., • Ensure rent collection processes are tight and evictions are handled professionally and compliantly., • Partner with Accounting and Asset Management to ensure accurate reporting and alignment with investment objectives.Resident Experience & Service Quality, • Oversee resident relations, service request processes, communication standards, and escalation handling., • Ensure properties deliver a consistent, professional resident experience that supports retention., • Identify and address recurring operational pain points that impact resident satisfaction or financial performance.Compliance, Risk & Safety, • Ensure properties adhere to Fair Housing, landlord–tenant laws, local regulations, and company policies., • Oversee insurance requirements, incident reporting, safety protocols, and risk mitigation., • Maintain proper file documentation for leasing, compliance, and operational audits.Cross-Functional Collaboration, • Work closely with Leasing to align marketing, lead management, and occupancy strategies., • Partner with Construction on CapEx planning, unit turns, and renovation execution., • Coordinate with Asset Management to analyze property performance, identify opportunities, and execute business plans.Qualifications & Skills, • 15+ years of progressive property management experience, including oversight of multi-site portfolios., • Strong understanding of multifamily operations, maintenance processes, Fair Housing, and financial management., • Experience with risk assessment, compliance, contract negotiations, and insurance planning, • Willingness and ability to travel as often as necessary to effectively oversee portfolio performance and team operations., • Proven track record of leading teams, driving performance, and developing people., • Skilled in budgeting, forecasting, reporting, and operational analysis., • Strong communication, conflict resolution, and organizational skills., • Experience with Yardi Voyager, Excel, RentCafe, and similar property management systems preferred. EuxYZUfXEw