Los Angeles
Job Description Location: Downtown, Los Angeles CA Position Purpose: The Housekeeper, reporting to the Housekeeping Supervisor or Designee, is responsible for ensuring facility and outdoor area cleanliness in a manner that upholds the JWCH mission to improve the health status and well-being of under-served segments of the population of Los Angeles County through the direct provision of health care, health education, services, and research. This position will ensure smooth and consistent facility and residence operations. Program Population: The Pathway Home Housing Project is a HFH funded program, operated by JWCH. The Team consist of a cohesive team of MSW, case managers, site monitors and other professionals who collaborate to provide housing and critical services to People Experiencing Homelessness (PEH) and those who have previously experienced homelessness. The clients/residents may come with behavioral and/or substance abuse issues. The program utilizes the Harm Reduction Model and we “do whatever it takes” to encourage success of the client. Principal Responsibilities: • Cleans facility floors and surfaces using prescribed cleaning methods and procedures., • Mixes appropriate proportions of cleaning and disinfecting materials following safety protocols., • Sanitizes, dusts, mops and sweeps outside garden area, laundry room, computer lab, staff lounge, case manager’s offices, staff restrooms, hallways, utility rooms and administrative offices., • Cleans and disinfects public restrooms., • Cleans mirrors and windows along with polishing fittings and fixtures., • Creates and maintains inventory of cleaning supplies and equipment., • Inform Program Manager of any cleaning equipment that may need repair or replacement., • Report any client complaints or building hazards and assists in addressing it., • Maintains a clean and organized storage area for cleaning equipment and supplies., • Follows highest standards of cleanliness. Follows all federal, state and corporate policies, health codes., • Coordinates with laundry services to ensure that cleaning rags are available on a constant basis., • Follows procedures to properly clean medical equipment., • Uses proper mop heads for designated rooms, and follow color directions to ensure the proper sanitary guidelines., • Cleans community rooms by taking out trash, sweeping, mopping, clean windows, & mirrors, and counters., • Assists with efforts to assess and improve client satisfaction regarding facility services, • Maintains confidentiality at all times., • Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors., • Participate in required safety and compliance trainings and apply learned practices in daily work activities., • Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace., • Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards., • Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role., • Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors., • Participate in required safety and compliance trainings and apply learned practices in daily work activities., • Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace., • Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards., • Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role., • Participate in JWCH’s customer service training called AIDET on an annual basis., • Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions., • Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes., • Performs other duties and tasks as may be required or assigned Requirements: • H.S. Diploma or G.E.D., • Minimum 2 year of experience in housekeeping or cleaning experience, preferably in a healthcare or residential setting., • Ability to follow detailed cleaning instructions and schedules., • Knowledge of cleaning chemicals, proper usage, and safety procedures., • Good communication skills and ability to interact with staff, patients, and visitors., • Must be comfortable using computers to navigate web-based tools, complete online training, and utilize software for communication, reporting, and documentation purposes., • Knowledge of Custodial Fundamentals including, Steamer Training Completion, Chemical/Safety Training Completion & Floor Care Certified., • The housekeeping role requires the ability to stand, walk, bend, and kneel for extended periods., • Candidates must be able to lift up to 25-50 pounds and push or pull carts or equipment up to 100 pounds. Additionally, physical stamina is required to maintain a consistent work pace throughout the shift. *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes: • Medical, Dental, Vision, • Monthly employer-sponsored allowance for assistance with health premiums., • Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses., • Paid time off (vacation, sick leave) and 13 paid holidays., • 401(k) Safe Harbor Profit Sharing plan., • Mileage reimbursement., • Short- and long-term disability plans (LTD/STD). JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
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