1000+ Best customer service management Jobs in San Antonio, Texas (May 2026) - page 17

Certified Pediatric Occupational Therapy Assistant - PIT

2 days ago

San Antonio

Position Code: OOTC Exempt Status/Pay Type: Non-Exempt Reports to: 0 DOL Status: Full Time Department: PTC Work Schedule: Typically, M-F 8am to 5pm Location: Higgins WC Code: 8868 Travel: 1%-10% EEO-1 Category: SW GENERAL DESCRIPTION OF POSITION This position is responsible for providing direct therapeutic services to children for acquisition and mastery of functional skills in order to reduce or overcome limitations resulting from disabilities or developmental delays. This position carries out treatment plans, documents progress and required processes, educates families and community partners and collaborates with physicians and other care providers. Services are clinic-based in both individual and group settings. ESSENTIAL FUNCTIONS This position requires face to face interactions with staff, board, vendors, and the general public on a daily basis to accomplish all essential functions of the position. • Participates in monthly team meetings, discipline, agency, and staffing meetings to ensure family and child outcomes are met and required information is secured. (3%), • Ability to demonstrate, understanding and apply our Core Values which are at the heart of our organization and are embedded in all roles., • High quality of work, organization and planning skills, problem solving and decision-making skills, self- improvement and initiative, adaptability and flexibility, excellent communication skills (written and verbal), ability to work well with others and independently., • Comprehensive knowledge of typical and atypical development in children from birth through adolescence, • Comprehensive knowledge of conditions that relate to the provision of pediatric services, • Comprehensive knowledge of and understanding of team and family dynamics., • Ability to contribute as a leader and facilitator on teams which include parents, caregivers, and other professional staff., • Ability to comprehend and adhere to family-centered, activity-based pediatric practices., • Ability to work sensitively with families from a variety of cultural orientations., • Ability to learn, interpret, and apply rules and regulations., • Ability to maintain data quality/integrity., • Ability to communicate effectively (written and verbal) with families, staff, and community members., • Ability to professionally represent the agency and provide overview of all agency services to clients in an effective and persuasive manner., • Ability to work with others in a multi-disciplinary setting in a supportive, professional, and collaborative manner., • Ability to maintain a good working relationship with all co-workers and the general public and to use good judgment in recognizing scope of authority., • Fosters teamwork and proactively addresses conflict seeking timely resolution., • Demonstrates behavior that is professional, ethical, and responsible., • Ability to align with Brighton Center Core Values., • Ability to perform under minimal supervision with considerable requirements for initiative, discretion, independent thought, judgment, and self-motivation in matters of significance to families as well as the agency., • Ability to maintain emotional control under stress and empathize with staff, supervisors, and families we serve., • Ability to effectively prioritize tasks and calendar according to impending deadlines., • Ability to use critical thinking and problem-solving skills., • Ability to ensure personal accountability., • Ability to compute and compile reports and perform calculations., • Ability to use reasoning and analytical skills., • Ability to meet the physical demand of working with young children, such as bending, climbing, crawling, grasping kneeling, reaching, squatting, standing, stooping, twisting, and sitting on the floor., • Ability to lift and/or move up to 40 lbs., • Ability to work flexible hours., • Ability to drive personal vehicle and have/maintain personal auto liability insurance., • Ability to stand for extended periods., • Ability to remain seated for extended periods of time., • Ability to monitor a computer screen for extended periods of time., • Interpersonal Skills, • Written Communications / Presentation Skills, • Customer Focus, • Decision Quality and Problem Solving, • Managing and Measuring Work, • Time Management, • Action Oriented / Drives for Results Employee Printed Name Employee Signature Date PERFORMANCE INDICATORS (PI) Performance indicators, often referred to as key performance indicators (KPIs), are measurable values that demonstrate how effectively an individual, team, department, or organization is achieving its objectives and goals. These indicators provide quantifiable measures that reflect how effectively an employee is performing their duties and contributing to the overall goals and objectives of the organization. In a performance review, performance indicators serve as benchmarks against which an employee's performance is assessed. These indicators may vary depending on the nature of the job role and the goals of the organization. Performance indicators should be specific, measurable, achievable, relevant, and time-bound (SMART) to ensure clarity and objectivity in the review process. By tracking and assessing these indicators, organizations can gain insights into employee performance, identify areas for improvement, and make informed decisions about compensation, promotions, and career development opportunities. Direct Service: Ensure services are being provided as stated on the POC. OT will provide a minimum of the daily impact rate (DIR) on all days worked. This includes direct service of treatment. Expectation will be measured on the Average Visits per Day Summary report. Expectation: 6-6.6 Daily Impact Rate 25% Parent Satisfaction Ensure that services and effective coaching is provided to families. This performance indicator will be reported from the "Satisfaction Survey". The survey will be sent to parents on a semester basis. Expectation score of 3-4.74. 25% Timely and Accurate Documentation Ensure that all paperwork deadlines are met so services can be billed in a timely manner. Daily notes are due by the following business day by 11:59 pm. All evaluation notes must be submitted by five business days of evaluation completion. Expectation will be measured on the Paperwork %. Expectation: 90-100% 25% Service Continuity Ensure there are no gaps in service by scheduling any re-evaluations in a timely manner with the supervising OT (at least one month prior to expiration). This will be measured through myEvolv report. Expectation: 95-100% 25% I have received and understand the performance indicators outlined for my performance review. I understand that these are only indicators of my performance for the purpose of my semester reviews and are not fully inclusive of all the responsibilities of my position. I understand that I am responsible and will be held accountable to performing all of the duties of my position as indicated on my position job description. I understand that these performance indicators serve as benchmarks for assessing my job performance and contributions to the organization. I acknowledge that my performance will be evaluated based on these indicators and that my ongoing development and success within the organization depend on my ability to demonstrate proficiency in these areas. Employee Printed Name Employee Signature Date Required: Degreed and current Texas Licensure in Certified Occupational Therapy Assistance. Proficiency in Microsoft Office including Word, Excel, Outlook, and Access as well as Adobe. Preferred: Prior experience in ECI, Special Education, Early Childhood Education, or a family-centered service organization. Bilingual in Spanish. NECESSARY SKILLS • Ability to demonstrate, understanding and apply our Core Values which are at the heart of our organization and are embedded in all roles., • High quality of work, organization and planning skills, problem solving and decision-making skills, self- improvement and initiative, adaptability and flexibility, excellent communication skills (written and verbal), ability to work well with others and independently., • Comprehensive knowledge of typical and atypical development in children from birth through adolescence, • Comprehensive knowledge of conditions that relate to the provision of pediatric services, • Comprehensive knowledge of and understanding of team and family dynamics., • Ability to contribute as a leader and facilitator on teams which include parents, caregivers, and other professional staff., • Ability to comprehend and adhere to family-centered, activity-based pediatric practices., • Ability to work sensitively with families from a variety of cultural orientations., • Ability to learn, interpret, and apply rules and regulations., • Ability to maintain data quality/integrity., • Ability to communicate effectively (written and verbal) with families, staff, and community members., • Ability to professionally represent the agency and provide overview of all agency services to clients in an effective and persuasive manner., • Ability to work with others in a multi-disciplinary setting in a supportive, professional, and collaborative manner., • Ability to maintain a good working relationship with all co-workers and the general public and to use good judgment in recognizing scope of authority., • Fosters teamwork and proactively addresses conflict seeking timely resolution., • Demonstrates behavior that is professional, ethical, and responsible., • Ability to align with Brighton Center Core Values., • Ability to perform under minimal supervision with considerable requirements for initiative, discretion, independent thought, judgment, and self-motivation in matters of significance to families as well as the agency., • Ability to maintain emotional control under stress and empathize with staff, supervisors, and families we serve., • Ability to effectively prioritize tasks and calendar according to impending deadlines., • Ability to use critical thinking and problem-solving skills., • Ability to ensure personal accountability., • Ability to compute and compile reports and perform calculations., • Ability to use reasoning and analytical skills., • Ability to meet the physical demand of working with young children, such as bending, climbing, crawling, grasping kneeling, reaching, squatting, standing, stooping, twisting, and sitting on the floor., • Ability to lift and/or move up to 40 lbs., • Ability to work flexible hours., • Ability to drive personal vehicle and have/maintain personal auto liability insurance., • Ability to stand for extended periods., • Ability to remain seated for extended periods of time., • Ability to monitor a computer screen for extended periods of time., • Interpersonal Skills, • Written Communications / Presentation Skills, • Customer Focus, • Decision Quality and Problem Solving, • Managing and Measuring Work, • Time Management, • Action Oriented / Drives for Results, • Managing through Processes and Systems

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