Front Desk Receptionist/MA
6 days ago
Kansas City
Job DescriptionDescription: About Us: At Conservative Care Occupational Health (CCOH), we provide comprehensive occupational medicine and urgent-care services designed to keep employees healthy, safe, and work-ready. Our team takes pride in delivering exceptional, compassionate care with professionalism and efficiency. We’re looking for a Medical Front Desk Receptionist/Medical Assistant who will play a vital role in providing a welcoming, organized, and patient-focused experience for everyone who walks through our doors, as well as will need to have Medical Assisting experience/certifications to help out with back of house. Position Summary: As the first point of contact for patients and visitors, the Medical Front Desk Receptionist/MA ensures our clinic’s front-office operations run smoothly and professionally. You’ll manage check-in/check-out, scheduling, insurance verification and payment collection — all while fostering a positive atmosphere and supporting the clinical team. What You'll Do: • Greet patients and visitors warmly and professionally, ensuring a positive first impression., • Manage check-in and check-out processes: schedule appointments, verify demographics and insurance, update records., • Answer and route phone calls, respond to inquiries and support front-desk communication., • Collect co-payments, outstanding balances and insurance details accurately, maintaining financial integrity., • Maintain a clean, organized reception area and ensure documentation is properly scanned/entered into the EHR., • Assist with administrative tasks such as filing, faxing, data entry and supporting the clinic team., • Coordinate with medical staff to optimize patient flow and communication., • Uphold patient confidentiality per HIPAA, and contribute to an efficient, respectful clinic environment. Benefits & Perks • Comprehensive health, dental, and vision insurance., • Paid Time Off (PTO) and paid holidays., • 401(k) retirement plan with company match., • No weekend or evening shifts — maintain work/life balance., • Opportunities for growth and advancement within the company., • High school diploma or equivalent required., • Strong verbal and written communication skills; able to interact professionally with patients, providers and team members., • Excellent organizational skills and ability to multitask in a fast-paced environment., • Proficiency with Microsoft Office (Word, Excel) and comfortable learning EHR software., • Ability to handle sensitive and confidential information with discretion., • Professional appearance and demeanor, and a customer-service mindset., • 2+ year of front-desk, receptionist or medical office experience., • 1+ year of medical assistant experience., • Familiarity with electronic health record systems and basic medical/insurance terminology., • Bilingual, • Training or certification in medical administration (e.g., CMAA) or relevant coursework., • Previous experience in a clinic or healthcare environment where scheduling, insurance verification and patient registration were key functions. Join Our Team If you’re organized, people-focused, and ready to make a meaningful impact in a growing healthcare organization, we’d love to hear from you. Apply today and become part of a team that truly values care — for our patients, our partners, and each other.