Parts Coordinator
16 days ago
Kansas City
Job Description If you thrive in a fast‑paced environment, love helping customers solve problems, and enjoy being at the center of parts, people, and projects, this role puts you right where the action is. As a Parts Coordinator at Preston Refrigeration, you'll play a key role in supporting our customers, technicians, and project teams-while directly contributing to the company's success and profitability. You'll be the go‑to resource for parts knowledge, order accuracy, and smooth operations from quote to delivery. What You'll Do: • Processing customer parts orders and responding to inbound calls and emails regarding industrial refrigeration parts and accessories., • Assisting customers in identifying basic parts needs and educating them on available products, pricing, availability, and lead times., • Preparing pricing estimates and quotations using Zoho suite, following up to secure sales, and encouraging upsells that align with customer requirements., • Coordinating parts and documentation for service technicians and project teams to support field and project operations., • Working with vendors to obtain pricing, availability, and lead-time information, and verifying vendor invoices by matching receiving documents before approval., • Tracking shipments and order status, completing bills of lading, and preparing UPS/FedEx shipping documentation., • Assists in returns and warranty parts and resale of returned items., • Picks, packs, and ships customer orders depending on arrangements for delivery or pick up., • Building and maintaining strong customer relationships to promote repeat business and long-term satisfaction., • Maintaining accurate inventory levels and ensuring inventory areas remain clean, orderly, and compliant with company standards., • 1–3 years of experience in parts coordination, inside sales, customer service, or a related technical support role., • Experience with industrial, mechanical, HVAC, or industrial refrigeration is highly preferred, but not required., • Proficient in Word, Outlook, and Excel, as well as order processing systems (ERP, inventory management or CRM Platforms)., • Experience with Zoho CRM platform a plus. At Preston Refrigeration, we're looking for people who bring energy, integrity, and a team‑first mindset. You'll fit right in if you are: • Ethical and trustworthy, with uncompromising integrity., • Accountable and reliable, able to stay focused and meet deadlines even under pressure., • Passionate and enthusiastic, bringing a can‑do attitude and positive presence to the team., • Driven and hardworking, committed to excellence in a fast‑paced environment., • Regularly required to sit; use hands to finger, handle; and talk or hear., • Vision requirements include close, distance, color, peripheral, depth perception, and the ability to adjust focus., • Maintain a professional appearance and grooming standards as outlined. Job Posted by ApplicantPro