Inside Sales/Purchasing Representative
7 days ago
Spokane
Job DescriptionDescription: Summary The Internal Sales Representative is responsible for preparing quotes, answering customer inquiries, researching new product requests, and writing orders. They will also serve as a liaison between outside sales and customer service departments. The Inside Sales Representative is an early point of contact for prospective and existing customers who purchase a product or service that the business supplies. They respond to the most fundamental inquiries and promote customer satisfaction by reinforcing service features and benefits in a professional and agreeable style. • Confer with customers by telephone, email, or in-person to provide information about products and or services, take or enter orders, revise orders, inform purchasing, and/or obtain details of complaints., • Check to ensure that appropriate changes were made to resolve customers’ problems., • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken., • Resolve customer order complaints, pricing concerns, pick-ups, and credits. For billing issues, consult with AR., • Refer unresolved customer grievances to designated departments for further investigation., • Determine charges for service requested, collect deposits or payments, or arrange for billing., • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Inside Sales Representative Duties: • Create, process, and monitor sales orders, • Professionally handle incoming requests from customers and associates to ensure orders are processed in a timely manner, • Provide timely turn-around on all sales orders to insure adequate delivery of goods and services, • Respond to customer and supplier inquiries about order status, changes, or cancellations, • The Purchasing Coordinator is responsible for processing purchase orders and tracking inventory supply while collaborating with associates to ensure customer satisfaction., • Monitor and track the purchase order process, • Ability to negotiate best vendor terms, pricing, and delivery based on a specific budget and schedule requirements, • Prepare purchase orders and send copies to suppliers and to departments originating requests, • Determine if inventory quantities are sufficient for needs, purchasing more products when necessary, • Maintain working knowledge of purchasing policies, processes, and procedures (e.g., demonstrate a complete understanding of buying and pricing products), • Analyze trends in vendor pricing and sales activity to determine the correct timing of purchasing, • Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems, • Review purchase orders in order to verify accuracy, terminology, and specifications, • Prepare, maintain, and review purchasing files, reports, and price lists, • Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers, • Calculate costs of orders and charge or forward invoices to appropriate accounts, • Compare suppliers' bills with bids and purchase orders in order to verify accuracy, • Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered, • Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors, • Prepare invitation-of-bid forms, and mail forms to supplier firms or distribute forms, • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers while following Company Confidentiality requirements, • Utilize computerized data entry equipment and various word processing, spreadsheet, and file maintenance programs to enter, store and/or retrieve information, • Manage time to determine priorities in order to effectively accomplish a broad range of activities, • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience and partner with the manager on those process improvements ideas, • Will learn and practice backup responsibilities for processes such as delivery logs etc., • Communicate in a professional, respectful, and courteous manner with all employees, customers, and others with whom we may work., • Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, high employee engagement, and the constructive exchange of ideas designed to meet or exceed the organization’s strategic goals., • Follow all Company Policies, Procedures, and Protocols, • Other duties will be assigned during the course of employment. Requirements: Qualifications • Ability to read, write, speak, understand and communicate effectively in the English language, • Ability to handle complaints and unpleasant customers using decision-making and analytical abilities, • Knowledge of MS Office (Word, Excel, Outlook, Access), • D. Strong organizational skills, strong attention to detail, strong interpersonal skills, and ability to professionally complete administrative tasks, • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology, • Ability to work independently on assigned tasks as well as to accept direction on given assignments, • Ability to work collectively with team members, • Highly developed sense of integrity and commitment to customer satisfaction, • Sitting: Constant 67-100% - Sit on adjustable computer chair at desk (may stand), • Standing: Occasional 11-33% - Intermittently stand on tile, carpet or cement floor, • Walking: Occasional 11-33% - Walk among workstations on tile, carpet or cement floor, • Heights/Ladders/Stairs: Seldom 0-10% - Use ladder to retrieve product from shelves, • Twisting at waist: Seldom 0-10% - Twist to lift product/documents, • Bending/Stooping: Seldom 0-10% - Alternate bend/stoop, • Squatting/Kneeling: Seldom 0-10% - Alternate squat/kneel, • Crawling: Never, • Reaching Out: Seldom 0-10% - Pick product from shelves and retrieve documents, • Talking/Hearing/Seeing: Constant 67-100% - Talk/hear/see people/English documents/instructions, • Working Above Shoulders: Seldom 0-10%, • Handling/Grasping: Constant 67-100% - Hold/grasp controls, hand tools, documents/products, • Fine Finger Manipulation: Constant 67-100% - Keyboard typing, writing, filing, controls on equipment, • Foot Controls: Never, • Driving: Never, • Repetitive Motion: Constant 67-100% - Computer mouse use, keyboard typing, • Vibratory Tasks: Never, • Lifting 15 lbs.: Seldom 0-10% - Lift work documents and/or product of MS Office (Word, Excel, Outlook, Access), • Carrying 15 lbs.: Seldom 0-10% - Carry work documents and/or product, • Pushing/Pulling 15 lbs.: Seldom 0-10% - Push/pull product to load/unload, open/close file cabinet Reasonable accommodations may be made to enable individuals with disabilities to perform job functions, ask Manager.
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