Senior Manager, Digital Platforms (role is in Carson, CA)
25 days ago
Irvine
Job Description DMF Lighting is a fast-growing leader in the lighting industry, always hard at work engineering what comes next. We have an exciting opportunity in our IT department for a Senior Manager, Digital Platforms. • Pay range is $120,000 to $160,000 annually (based on skills/knowledge/experience), • Location: onsite in Carson, CA We are seeking a senior technology leader to oversee the management, development, and optimization of our digital platforms, including enterprise web environments and customer-facing solutions. This individual will be responsible for partnering with marketing, sales operations, and external development partners to deliver technology solutions that support business growth. Key Responsibilities • Platform Ownership: Lead, manage, and continuously optimize the enterprise web platform that integrates:, • eCommerce shopping functionality, • Customer support tools/ self-service capabilities, • Reporting and analytics dashboards for customers, • Platform Development: Oversee platform/site development, customization, theme updates, and 3rd-party app management., • Vendor/Partner Management: Coordinate with external developers, integrators, offshore teams, and SaaS vendors to deliver projects on time and within budget., • Team Leadership: Oversee offshore and third-party vendors, ensuring deliverables meet scope, quality, and performance standards., • Governance & Security: Ensure the portal complies with standards for security, scalability, and performance., • Roadmap Execution: Execute the digital technology roadmap to support growth and enhance customer service., • Cross-Department Collaboration: Partner with Marketing, Operations, and Product teams to translate business needs into technical requirements., • Translate business requirements into actionable plans and user stories for technical teams., • Define and manage project scope, schedule, budget, risks, and change controls., • Coordinate User Acceptable Testing (UAT) activities with stakeholders to confirm requirements and quality standards are met., • Track and communicate project progress, risks, and outcomes to senior leadership., • Promote continuous improvement in project delivery by applying lessons learned and best practices. Required Qualifications • Bachelor's degree in computer science, Information Technology, Business, or related field., • 5+ years of IT project management experience, with at least 3 years in eCommerce or customer portal initiatives., • Experience with eCommerce platforms (Shopify Plus, Magento, Salesforce Commerce Cloud, SAP, Hybris, etc.) and integrations., • Strong track record managing offshore teams and vendor partnerships., • Demonstrated ability to coordinate with business stakeholders and product owners throughout requirements gathering and UAT., • Solid knowledge of customer portal features (shopping carts, case management, reporting dashboards, analytics)., • Strong background in API integrations (REST, GraphQL, webhooks) with ERP, CRM, and other systems., • Familiarity with Agile/Scrum methodologies and tools like Jira, Confluence, MS Project., • Solid understanding of cloud hosting, security, and scalability practices. Preferred Qualifications • PMP, CSM, or equivalent certification, • Knowledge of CRM, ERP, and payment integrations, • Understanding of BI/analytics tools integration (Tableau, Power BI, etc.), • Background in cloud hosting, CI/CD pipelines, and DevOps practices. DMF Lighting is proud to be an Equal Opportunity Employer.DMF Lighting designs and builds industry-leading LED downlighting that sets the standard for flexibility, performance, and quality. Founded over 30 years ago, DMF has grown into a leader in the lighting industry, driven by a passion for innovation and customer service.\r\nOur in-house engineers constantly push the boundaries of lighting, delivering products that combine exceptional performance with beautiful design. At DMF, we believe in a collaborative, forward-thinking culture that empowers our team to bring creative ideas to life and make a lasting impact. If you’re looking for a company where creativity and innovation are part of the DNA, DMF is the place for you.\r\n\r\n\r\nDMF Lighting is proud to be an Equal Opportunity Employer.