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  • Restaurant Manager
    Restaurant Manager
    16 hours ago
    $65000–$68000 yearly
    Full-time
    Northwest Washington, Washington

    **Please note that this salary range is accurate as of July 1st, 2024. It reflects our starting rate (++$65,000)++ as well as the compensation for our most senior employees at this time. All positions will initially be offered at the entry-level rate, with consideration for annual increases based on performance assessments. Busboys and Poets is seeking an ambitious, hardworking, people-centric individual with proven experience managing across departments as a Front-of-House Manager. In this fast-paced, dynamic work environment, you will deliver training to our diverse staff, as well as managing the overall operation and being an expert in guest relations. The person in this role will represent Busboys and Poets values, including integrity and open and honest communication. If this sounds like the role for you, please consider applying to be a Restaurant Manager at one of our 8 locations in the DMV (DC, MD and VA). Job Type: Full-time, Exempt, Salaried/ 50 hour work week Starting Salary: $65,000-$68,000 RESPONSIBILITIES This role will incorporate the following duties: • Serving as an Advocate for the Busboys and Poets brand, • Upholding Busboys and Poets standards for employee performance and guest service, • Promoting cooperative effort, a team spirit, and good morale among employees, • Coaching and developing other staff members up to be promoted, • Evaluating employee performance, resolving personnel problems or grievances and ensuring that all information related to personnel is properly documented in the employees files, • Conducting and attending staff meetings, such as preshifts (daily) and manager meetings (weekly)Coordinating and facilitating existing training programs for new hires, • Working closely with fellow Managers and the General Manager to ensure effective business operations, • Investigating and resolving guest complaints regarding food quality, service, or accommodations in a polite, friendly manner and while delivering excellent customer service, • Supervising staff in terms of food preparation, customer service, cleaning, and repairs to restaurant and grounds, • Understanding and coaching on all software, including payroll, POS, waitlist, accounting, scheduling, etc, • Managing one or more department schedules, as needed, • Monitoring compliance with health and fire regulations, • Arranging for equipment maintenance and repairs, and coordinating services such as waste removal and pest control and order and purchase equipment and supplies, • Counting money and making bank deposits, • Looking over financial statements, sales reports and other performance data to gauge productivity and achieve daily, weekly and monthly sales goals, • Serving as point of contact for vendor account issues, skipped invoices, credits etc, • Coordinating with Kitchen Managers to ensure standards are being maintained for cleanliness, sanitation and safety, • Managing seamless execution of events with the support of the Events Team, • Ensuring the cleanliness of the space, • Performing daily inspections and periodic audits to check safety of equipment and to ensure that food is cooked properly, as well as reaching out for support when equipment is not functioning, • Helping with duties of other employees (i.e. host, busser, server, cook, etc.) when necessary because of an unexpected absence or extra volume, • Maintaining a working knowledge of all menu items, products and production procedures, • Performing some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks, when necessary, • Performing other work-related duties as assigned REQUIREMENTS • Served as a Front-of-House/Floor Restaurant Manager at a full-service restaurant for at least 2 years, • High school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required; hospitality and restaurant management certification or college degree preferred, • Strong team-building and communication skills to train and motivate employees, • Excellent customer service, treating guests like family, • Strong time management skills and accuracy to deal with a variety of duties Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)Willingness to work evenings, weekends and holidays, as required, • Ability and commitment to meet deadlines, even during high volume periods. Must have current licensure (Food Safety, ABRA, ServSafe, Alcohol Awareness) or be able to acquire appropriate licensure for jurisdiction in which employed within 30 days. PHYSICAL DEMANDS The work that restaurant managers do is both physically and mentally demanding. You are on their feet much of the time. Managers must be able to taste raw and cooked food as well as carry up to 50 pounds, at times. Restaurant managers typically work forty-five to fifty hours a week. However, because the restaurant serves the public and is open on weekends and at night, managers may work longer, irregular hours. Please also note that, as a restaurant manager, you may be asked to change locations, at times. Busboys and Poets is an Equal Opportunity Employer

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  • Events Manager
    Events Manager
    4 days ago
    $58000–$60000 yearly
    Full-time
    Northwest Washington, Washington

    Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body, and soul. It is also a space for art, culture, and politics to intentionally collide. We believe that by creating such a space, we can inspire social change and begin to transform our community and the world. If this sounds like the place for you, consider applying to be our Events Manager. Location: Washington, DC (DMV) Metro Area Work Arrangement: On-site position (No remote work) Job Type: Full-time, Exempt, Salaried/40-hour work week Pay: $58,000.00+ Travel Requirements: As a road warrior, you will travel between 8 stores in DC, MD, and VA and our main office in Washington, DC. Expect regular on-the-go engagements and occasional off-site events. If you thrive in a dynamic, in-person setting, we want to hear from you! WHY WORK FOR US Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women are equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies, including our tech-forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, an inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets is always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee-dedicated web-based forum and information site, blog, and podcast. COMPANY BENEFITS Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match of 5%, 2 weeks vacation time which increases to a maximum of 4 weeks with tenure, 1 week sick leave per year, $34 per day food credit, designated company paid parking, paid parental leave, early wage access, short term and long term disability, a free life insurance policy up to 1.5x your annual salary, pet insurance, professional development reimbursement, yearly technology stipend and a smart casual dress code. Position Summary: We are looking for an enthusiastic full-time Events Manager to promote and book events in our various locations. As a member of the Events and Marketing Team, this self-starter will serve as one of the "office voices" of the Events Team, and work will include but not be limited to, interfacing with prospective customers, answering and returning phone calls, follow-up with inquiries, extensive computer data entry, on-site event support, and programming coordination. Job Duties: ● Work with customers through emails and phone calls to solidify event dates, room set-up, technical needs, and menu selection as well as provide proposals, contracts, and invoices. ● Maintain accurate and up‐to‐date records for all event management projects, including clients, vendors, entertainers, speakers, attendees, etc., and enter accurate information into the database; ● Ensure events reflect and uphold the organization's mission, values, and brand identity. ● Work closely with restaurant managers and internal departments (marketing, operations, bookstore, and back of house) to ensure all event needs are met. See to it that all necessary information is conveyed and materials are delivered in a timely manner. ● Provide on-site support at the restaurant, when necessary ● Assist the Events and Marketing team with ongoing projects ● Look for ways to improve and promote the quality of events; demonstrate accuracy and thoroughness in all assigned tasks ● Respond to requests/meet commitments consistently. ● Demonstrate attention to detail and a creative flair. ● Identify and resolve problems in a timely manner; gather and analyze information skillfully ● Work within approved budgets; develop and implement cost-saving measures; contribute to profits and revenue; conserve organizational resources. ● Develop strategies to achieve organizational goals; understand organization's strengths and weaknesses; analyze market and competition; identify external threats and opportunities; adapt strategy to changing conditions. ● Cultivate relationships with artists, authors, educators, nonprofits, and community leaders to curate dynamic programming. ● Conduct community outreach to strengthen partnerships, increase visibility, and attract new audiences. ● Represent the organization at community events, networking opportunities, and industry gatherings to drive business and build brand presence. ● Represent the company and brand at off-site and professional events. ● Support all teams in other tasks, as needed. ● Must be present for High Touch, High Dollar, or High Profile events. ● Must maintain open availability, including the ability to work evenings, weekends, and holidays. ● Must have reliable transportation. Skills and Qualifications: Candidates should be personable, have excellent time management and project management skills, and be proficient in database management. This position requires a passion for events and for creating a high-quality guest experience. This position will include a fair amount of database entry as well as email and telephone correspondence. Key qualifications include: ● Superb customer service skills in a fast-paced environment; ● Outgoing personality, comfortable meeting new people; ● Strong attention to detail; excellent multi-tasker with a positive, can-do attitude; ● Ability to work under pressure. ● Ability to handle a large volume of events; ● Experience collaborating/interacting with individuals at all levels of an organization. ● Experience in event marketing and event management is required; ● Knowledge in event/meeting/conference setups and executions; ● Experience with social media campaigns is a plus. PHYSICAL DEMANDS The role of an Events Manager is both physically and mentally demanding. This position requires sitting, standing, and walking for extended periods throughout the shift. Events Managers must be able to lift and carry up to 50 pounds. Events managers typically work 40 hours per week; however, due to the nature of the business, schedules may include extended, irregular hours, including evenings, weekends, and holidays. Events managers may also be required to work at off-site events and different locations based on business needs. Busboys and Poets is an Equal Opportunity Employer

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  • Especialista Bilingüe en Operaciones de Recursos Humanos
    Especialista Bilingüe en Operaciones de Recursos Humanos
    4 days ago
    $60000 yearly
    Full-time
    Northwest Washington, Washington

    Busboys and Poets es un restaurante/bar/librería/espacio para eventos/comunidad donde se promueven conscientemente las conexiones raciales y culturales, y un lugar para hacer una pausa y nutrir la mente, el cuerpo y el alma. También es un espacio donde el arte, la cultura y la política convergen intencionalmente. Creemos que al crear un espacio así podemos inspirar el cambio social y comenzar a transformar nuestra comunidad y el mundo. Si esto suena como el lugar ideal para ti, considera postularte para el puesto de Especialista Bilingüe en Operaciones de Recursos Humanos. Tipo de empleo: Tiempo completo, exento, asalariado / semana laboral de 40 horas Salario inicial: $60,000+ Este puesto está clasificado como exento bajo la Ley de Normas Justas de Trabajo (FLSA, por sus siglas en inglés) y, por lo tanto, no es elegible para compensación por horas extras. Esta posición reporta directamente al Director de Operaciones (COO). El Especialista Bilingüe en Operaciones de Recursos Humanos brinda apoyo a los empleados, pasados y presentes, y a la gerencia mediante la supervisión de las relaciones laborales y las operaciones esenciales de Recursos Humanos. Este puesto atiende inquietudes en el lugar de trabajo, realiza investigaciones, garantiza la aplicación consistente de las políticas de la empresa y apoya el cumplimiento de las leyes y regulaciones laborales. El Especialista se comunica con fluidez en inglés y español, sirve como punto principal de contacto para las consultas de los empleados y ayuda a mantener un ambiente laboral respetuoso, inclusivo y en cumplimiento con las normativas. Área Metropolitana de Washington, DC (DMV) Viajes: Este puesto de tiempo completo requiere presencia en sitio o en oficina. Se requiere disponibilidad para viajar frecuentemente entre las 8 ubicaciones y la oficina principal ubicada en Washington, DC, así como asistir ocasionalmente a eventos fuera de las instalaciones. Funciones Esenciales: Relaciones Laborales y Cumplimiento Normativo • Atender asuntos de relaciones laborales, incluyendo alegaciones de acoso, quejas en el lugar de trabajo y otras inquietudes de los empleados., • Servir como enlace entre la gerencia y los empleados, respondiendo preguntas e inquietudes relacionadas con el trabajo., • Realizar investigaciones y brindar orientación para garantizar la aplicación justa y consistente de las políticas de la empresa., • Completar reclamos de desempleo y representar a la empresa en audiencias de desempleo e investigaciones relacionadas con el personal., • Mantener conocimiento actualizado sobre Igualdad de Oportunidades en el Empleo (EEO), lineamientos de acción afirmativa y leyes laborales aplicables., • Presentar reportes de incidentes de empleados y reclamos de compensación laboral, así como preparar el reporte anual de lesiones y enfermedades ocupacionales de OSHA., • Ejercer buen juicio y discreción al manejar información confidencial y sensible de los empleados. Incorporación, Capacitación y Compromiso de los Empleados * Organizar y llevar a cabo orientaciones para nuevos empleados y capacitaciones sobre acoso laboral en español, fomentando una cultura laboral positiva e inclusiva. • Distribuir encuestas de entrevistas de salida a empleados por hora, recopilar respuestas, analizar tendencias e identificar oportunidades de mejora. Operaciones y Administración de Recursos Humanos * Supervisar diariamente las líneas telefónicas de RR. HH., correos electrónicos y correspondencia física para procesar verificaciones de empleo y otras solicitudes relacionadas con Recursos Humanos., • Garantizar la distribución anual de formularios W-2, 1099 y otros formularios fiscales requeridos, además de ayudar a los empleados a obtener sus documentos fiscales por cuenta propia., • Organizar, analizar y reportar datos relacionados con el empleo a la gerencia interna y agencias gubernamentales., • Mantener registros precisos del personal y elaborar reportes estadísticos relacionados con contrataciones, transferencias, desempeño y ausentismo., • Interpretar y explicar políticas, procedimientos, leyes y regulaciones de Recursos Humanos a empleados y gerentes., • Realizar otras funciones según sea necesario, incluyendo apoyo durante la inscripción abierta de beneficios y disponibilidad para responder preguntas de Recursos Humanos en las diferentes ubicaciones de los restaurantes., • Servir como el primer punto de contacto para consultas de empleados relacionadas con beneficios, nómina, políticas y otros temas de RR. HH. Interpretar y explicar políticas, procedimientos, leyes, normas y regulaciones de Recursos Humanos a todo el personal., • Brindar apoyo administrativo para funciones relacionadas con Recursos Humanos según sea necesario., • Mantener una actitud y filosofía alineadas con los estándares y valores de la empresa. Calificaciones**, • Dominio fluido del español e inglés (escrito y verbal) requerido., • Mínimo de dos (2) años de experiencia en un puesto de Recursos Humanos o área relacionada., • Se prefiere experiencia en la industria de restaurantes., • Fuertes habilidades de organización, manejo del tiempo y capacidad para realizar múltiples tareas., • Alta atención al detalle y capacidad para manejar información confidencial, • Dominio de Google Workspace y Microsoft Office Suite., • Experiencia con sistemas HRIS y procesos administrativos de Recursos Humanos., • Excelentes habilidades de comunicación escrita y verbal., • Capacidad para analizar datos, preparar reportes e identificar tendencias., • Capacidad de adaptación y comodidad trabajando en un entorno dinámico y de ritmo acelerado, con gran atención al detalle. Educación y Experiencia • Se prefiere licenciatura en Recursos Humanos, Administración de Empresas o un campo relacionado, o una combinación equivalente de educación, capacitación y experiencia., • Se prefiere conocimiento en prácticas de compromiso y participación de empleados. Salario y Beneficios $60,000 anuales + beneficios (de acuerdo con la experiencia) Esta descripción de puesto tiene como objetivo describir la naturaleza general y el nivel de trabajo realizado. No pretende ser una lista completa de todas las responsabilidades, deberes o requisitos. La empresa se reserva el derecho de modificar esta descripción de puesto en cualquier momento según las necesidades del negocio. Please note that this salary range is accurate as of May 1st, 2026. It reflects our starting rate (++$60,000)++ as well as the compensation for our most senior employees at this time. All positions will initially be offered at the entry-level rate, with consideration for annual increases based on performance assessments.

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