Trabajos email customer support en Aurora, Colorado - Page 4Crear alertas

Job Description DESCRIPTION Job Title: Operations Manager Reports to: Franchise Owner COMPANY OVERVIEW: YogaSix believes everyone deserves the mind-body experience of yoga. YogaSix offers six different class types designed to accommodate students of all levels in a way that is energizing, empowering, and fun. YogaSix was established in 2012 and is the fastest growing boutique yoga company in the United States with over 200 independently owned and operated locations throughout the US and abroad. POSITION: The Operations Manager (OM) is the cornerstone of any YogaSix studio and is responsible for its financial and experiential success. The OM is the proverbial captain of the ship, overseeing all aspects of studio Operations as well as the training and supervision of Wellness Advisors. They are also responsible for ensuring the studio is well-maintained and that customer service standards are upheld to YogaSix standards. They must have a passion for sales & customer service, take pride in their excellent communication skills, be a dedicated team leader who drives results, and be passionate about health and wellness. DUTIES • Revenue Generation: A studio (yes, even a yoga studio) is a business. Therefore, the primary focus of the studio’s Operations manager is to manage and grow all revenue streams including:, • Memberships and Class Packages, • Retail, • Workshops, Private Lessons and Teacher Trainings, • Student Acquisition and Retention: A successful studio depends on supporting prospective students through the following life cycle:, • Booking Appointments, • Contacting leads in a timely manner to establish relationship and get them booked in for a class experience, • Membership Sales, • Following a successful initial class experience, presenting the best membership option based on the student’s goals, and overcoming objections as appropriate, • Retention, • Ensure new members are onboarded properly and continue to feel value of membership through both utilizing classes and ensuring class quality is exceptional, • Work with Studio Owner and Director of Education to optimize class schedule on an ongoing basis, • Marketing Support: Working with the Sales Manager, create and execute ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty, • Member engagement for retention, upgrades, and workshops, • Monthly Studio email, • Social media management, • Leadership, • Train, supervise, coach, mentor all wellness advisors, • Depending on studio needs, manage wellness advisor schedule, • Studio Operations, • Manage maintenance issues, inventory and cleaning, • Participate in studio, regional and company-wide meetings and trainings as needed, • Sales & Management Experience, • 2+ years of retail/service sales or fitness sales experience, • Confident in generating personal sales and training Wellness Advisors in sales, • Experience supervising and training people successfully, • Ability to manage and drive all revenue streams: memberships, retail, and teacher training, • Proven experience in generating and following up on leads, • Communication & People Skills, • Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email, • Ability to work harmoniously with co-workers, clients and the general public, • Ability to stay calm at all times and act respectfully and professionally, even with customers who may voice frustrations, • Strong customer service skills, • Solid writing and grammar skills, • Organizational, Professional, & Technological, • Ability to excel in a fast changing, diverse environment, • Ability to recognize areas of improvement and make changes using good judgment, • Ability to prioritize and multitask, • Highly organized, proficient in data management, ability to prioritize and meet deadlines, • Professional, punctual, reliable and neat, • Strong attention to detail and accuracy, • Trustworthy and able to handle confidential information, • Proficient with computers and Studio software, • Weekends & Evenings, • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employees must be able to work hours that may exceed 8 hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods., • May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. This job requires the person to climb up and down flights of stairs as elevators are not present at all locations. May be asked to occasionally lift up to 30 pounds., • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus, • This position offers a competitive Hourly Pay based on experience with Opportunity to earn Monthly and/or Quarterly Bonuses based on performance, • This is a part-time position with the opportunity to increase hours based on performance, • Free studio membership Powered by JazzHR RK1rHO5k2G

Job Description Customer Billing Specialist East Cherry Creek Valley Water and Sanitation District (ECCV) has been sustaining our community by providing safe and reliable water since 1962. Sourced from the South Platte River and non-tributary aquifers, ECCV distributes water to approximately 62,000 customers in the eastern portions of the City of Centennial and unincorporated Arapahoe County. As the area has grown into a thriving district of homes, schools, and businesses, ECCV has been there, providing the water the community needs with excellence and efficiency. At ECCV, our commitment begins with our people. Through cooperation, openness, and respect, our teams and departments collaborate to realize our shared mission of providing safe, reliable water to our community. At ECCV, we prioritize trust, teamwork, and communication. We encourage and support our employees by offering flexible schedules, including up to 3 days remote work after 6 months employment and an excellent benefits package that includes: Our excellent benefits package includes: • Employer fully funded 401(a) Pension Plan and Health Reimbursement Plan, with 100% vesting immediately., • Outstanding group insurance plans and options offered: Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance, with two Employee Assistance Plans (EAPs). Various plans and elections will have little to no premium cost to employees., • Generous Paid Time Off (PTO) accrual and nine paid holidays annually., • Other benefits include Tuition Assistance, 457 Deferred Compensation Plan, Wellness Reimbursements, Flexible Spending Accounts, and supplemental insurances such as Colonial, Legal Sheild, and Pet Insurance. The Customer Billing Specialist provides critical support to our mission by performing a variety of responsibilities. We are looking for an individual with a passion for educating and being of service to others. The Customer Billing Specialist is responsible for providing excellent customer service, processing accurate and timely billing statements for residential and commercial customers, researching customer issues, and investigating water service problems and emergencies for District customers. ESSENTIAL DUTIES AND RESPONSIBILITIES • Process multiple billing cycles each month for approximately 20,000 customer accounts (residential and non-residential)., • Performs regular audits of billing and related reports; analyzes billing data, customer accounts, and related error reports to determine the underlying cause of errors and make corrections., • Ensures billing accuracy by utilizing logic and reasoning to identify problems and/or find alternative solutions., • Utilizes standard operating procedures while also performing independent thinking to identify errors; pays close attention to details while running the billing cycle; makes conscious effort to understand causes instead of just the effects., • Provides prompt, accurate, and courteous customer service to external and internal customers; actively listens to customer requests and concerns; responds to customer emails in a professional and timely manner; researches customer information in billing software; advises and educates customers; records and documents customer contact in billing system as needed; and makes billing adjustments., • Works directly with vendors to troubleshoot, problem solve, maximize system utilization and address technical or programming billing issues., • Manages and administers rebates including acceptance and denial communication, tracking progress, and ensuring compliance. KNOWLEDGE, SKILLS AND ABILITIES • Ability to look beyond immediate role and tasks, and have awareness of how activities feed into other areas or affect other areas., • Ability to investigate a problem and find solution; collect and analyze information, problem solve and make decisions, spot trends or errors in the data/accounts., • Ability to learn computer applications and become system expert., • Ability to maintain a high level of quality customer service and interaction; handle stressful situations with tact and diplomacy., • Ability to work independently, prioritize daily tasks, and meet deadlines., • Ability to maintain effective working relationships with external and internal customers., • Strong communication, critical thinking, and problem solving skills., • Must be extremely detailed oriented and manage multiple priorities. REQUIREMENTS • High School Diploma or GED or equivalent experience., • 3 + years billing experience or related experience (A/R, finance, accounting) and 1 + years direct customer contact experience. Equivalent combinations of education and experience may be considered., • Prior experience using billing software preferred., • Knowledge of automated basic bookkeeping., • Proficiency in word processing, spreadsheet, email, internet, and database software.