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  • CHINESE CUSTOMER SERVICE AGENT
    CHINESE CUSTOMER SERVICE AGENT
    hace 10 días
    Jornada completa
    Sunset Park, Brooklyn

    Overview We are an insurance agency located at Brooklyn's Chinatown on 8 Avenue. Join our team as a Customer Service Representative and become the vital link between our company and valued clients! In this role, you will deliver exceptional customer support by addressing inquiries, resolving issues, and ensuring a seamless experience for diverse clientele. Your multilingual skills and excellent communication abilities will help us connect with customers from various backgrounds, fostering loyalty and satisfaction. This paid position offers an exciting opportunity to develop your sales and client service expertise in a fast-paced environment committed to growth and excellence. Duties Respond promptly and professionally to customer inquiries via phone, email, and chat, demonstrating outstanding phone etiquette and communication skills Provide comprehensive customer support by troubleshooting issues, offering solutions, and guiding clients through processes with clarity and patience Engage in outbound calling to follow up on customer requests and remind them to make a payment for their insurance Process payments for customers Qualifications Fluency in Mandarin Chinese and English. Previous experience in call centers or customer support roles is preferred, but not required. Strong communication skills with the ability to listen actively and articulate clearly. Experience in sales or client services environments is preferred, but not required. Job Type: Full-time Pay: From $17.00 per hour Expected hours: 40 per week Work Location: In person

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  • Office Manager
    Office Manager
    hace 14 días
    $50000–$55000 anual
    Jornada completa
    Englewood

    Position Overview: We are seeking a meticulous, proactive, and organized Office Manager to join our team. This role is essential to the smooth operation of our business, supporting both our management and sales teams through a variety of administrative, accounting, and operational tasks. The ideal candidate is a quick learner, detail-oriented, and comfortable managing diverse responsibilities in a fast-paced environment. Key Responsibilities: Administrative Support: • Manage daily office operations to ensure a clean and organized workspace., • Maintain office supplies and equipment for both NJ and NC locations., • Coordinate incoming and outgoing mail via FedEx, UPS, and USPS., • Reconcile payments with invoices and process payroll., • Issue customer invoices, track payments, and manage collections when necessary., • Direct customer inquiries to appropriate team members., • Assist the sales team in entering customer orders during peak selling seasons., • Coordinate trade show registrations, booth setup, and sample shipments., • 2–5 years of experience in office management or administrative support., • Proficiency in QuickBooks and Microsoft Office Suite (Word, Excel, Outlook)., • Excellent verbal, written, and interpersonal communication skills., • Ability to handle confidential information with discretion., • Experience working with a sales team is a plus but not required., • Full-time position., • Monday – Friday, 9:00 AM to 6:00 PM

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  • Accounts Payable Clerk
    Accounts Payable Clerk
    hace 1 mes
    $20–$30 por hora
    Jornada completa
    Hunts Point, The Bronx

    Join our dynamic finance team as an Accounts Receivable Clerk, where your expertise will drive the efficient management of incoming payments and ensure accurate financial record-keeping. This vital role offers an energetic environment that values precision, customer service, and teamwork. You will play a key part in maintaining healthy revenue cycles, supporting compliance with accounting standards, and fostering positive relationships with clients and internal stakeholders alike. If you thrive in a fast-paced setting and are passionate about delivering exceptional financial support, this opportunity is perfect for you! Manage the full accounts receivable process, including invoicing, payment processing, and account reconciliation to ensure timely collection of outstanding balances. Keep track of all payments and invoices, as well as writing out checks. Utilize accounting software such as QuickBooks, Sage, PeopleSoft, or similar platforms to accurately record transactions and update customer accounts. Perform detailed analysis of accounts receivable aging reports to identify overdue accounts and implement effective collection strategies. Communicate professionally with clients via phone, email, or written correspondence to resolve billing issues and negotiate payment arrangements. Ensure compliance with GAAP (Generally Accepted Accounting Principles) and SOX (Sarbanes-Oxley Act) regulations during all financial activities. Reconcile accounts regularly to verify accuracy of debits & credits, journal entries, and account balances. Assist with month-end closing procedures by preparing relevant documentation and supporting audit requests related to revenue cycle management. Proven experience in accounts receivable functions within a corporate or public accounting environment. Strong knowledge of accounting principles such as GAAP, double-entry bookkeeping, and financial concepts related to revenue recognition. Proficiency with accounting software including QuickBooks, Sage, PeopleSoft, or similar systems; familiarity with medical billing or governmental accounting is a plus. Excellent data entry skills with high accuracy (10 key typing), along with analysis skills for account reconciliation and account analysis tasks. Familiarity with medical terminology, CPT coding, ICD-10 codes, or medical collection processes is advantageous for healthcare-related roles. Ability to handle sensitive financial information with discretion while maintaining excellent phone etiquette and customer service skills. Strong understanding of financial software applications like Quicken or other relevant tools; experience in non-profit accounting or revenue cycle management is beneficial. Embark on a rewarding career where your skills will directly impact the efficiency of our financial operations! We are committed to fostering a supportive environment that encourages growth and excellence in all aspects of accounting and customer service. Benefits: Employee discount Flexible schedule Opportunities for advancement Work Location: In person

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  • Business Development Consultant
    Business Development Consultant
    hace 1 mes
    Jornada completa
    Elizabeth

    BDC Representative (English/Spanish) – In-Person Monday through Saturday · 10am to 5pm Location: Elizabeth, NJ Overview We are seeking an energetic, customer-focused BDC Representative to join our used car dealership team in person. The BDC Rep will be responsible for handling inbound leads, making outbound calls, setting appointments, and building relationships with potential customers to drive traffic to the dealership and support sales. Key Responsibilities: • Handle inbound phone calls, internet leads, and chat inquiries from potential customers., • Make outbound calls to follow up with internet leads, past customers, and unsold showroom traffic., • Set and confirm appointments for the sales team., • Maintain excellent product knowledge of available vehicles, specials, and financing options., • Enter and update customer information in the CRM system., • Send professional email/text follow-ups to increase appointment show rates., • Provide a positive first impression of the dealership through excellent communication., • Meet or exceed weekly/monthly goals for calls, appointments, and leads., • Work closely with the sales team and management to ensure a smooth handoff of customers. Qualifications • Prior experience in automotive BDC, call center, or customer service preferred., • Strong verbal and written communication skills in English (Spanish bilingual is a must)., • Comfortable making high-volume outbound calls daily., • Basic computer and CRM proficiency., • Positive attitude, strong work ethic, and ability to work in person as part of a team in a fast-paced dealership., • Reliable transportation to our Elizabeth, NJ location., • Ability to handle rejection professionally and remain motivated. Compensation • Base salary + performance bonuses based on appointments shown/sold., • Opportunities for career growth within the dealership.

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  • BDC Sales Representative
    BDC Sales Representative
    hace 2 meses
    Jornada completa
    Linden

    The BDC Sales Representative is responsible for managing inbound and outbound calls, online inquiries, and customer follow-ups to generate sales opportunities for the dealership. This role focuses on building strong customer relationships, scheduling appointments, and supporting the sales team to achieve company targets. Key Responsibilities: Handle inbound calls, emails, and online inquiries from potential and existing customers. Make outbound follow-up calls to generate leads, confirm appointments, and re-engage past prospects. Provide information on vehicle inventory, pricing, promotions, and dealership services. Schedule appointments for customers to visit the dealership for test drives or consultations. Maintain accurate records of customer interactions in the CRM system. Follow up with customers after their visit to ensure satisfaction and encourage future business. Work closely with the sales team to ensure smooth handoff and communication. Meet daily, weekly, and monthly performance targets (calls, appointments set, show rate, etc.). Deliver excellent customer service that supports dealership reputation and retention. Qualifications: Previous experience in customer service, telemarketing, call center, or sales preferred. Strong communication and interpersonal skills. Ability to handle a high volume of calls professionally. Basic knowledge of automotive sales is a plus but not required. Proficient with computers and CRM systems. Highly organized, goal-driven, and able to work in a fast-paced environment. Bilingual abilities (especially Spanish) are an advantage if applicable.

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