Customer Service Representative (CSR)
2 months ago
Vista East, Orlando
The Customer Service Representative is responsible for delivering exceptional customer service, providing support, and resolving inquiries in a timely, friendly, and efficient manner. This role involves working directly with customers via phone, email, and chat to address questions, troubleshoot issues, and ensure a seamless customer experience. The ideal candidate is a proactive communicator, problem-solver, and team player who enjoys helping people and delivering high-quality support. Key Responsibilities:
• Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and chat, addressing questions, concerns, and requests in line with company policies and standards.
• Problem Resolution: Identify and troubleshoot customer issues, guiding them through solutions or escalating more complex issues to appropriate departments.
• Customer Retention: Provide a positive experience to foster strong relationships with customers, addressing concerns that may impact customer satisfaction or loyalty.
• Documentation and Reporting: Accurately document customer interactions, maintain detailed records, and compile reports on common customer issues to support continuous improvement.
• Team Collaboration: Collaborate with team members and other departments to share insights, resolve escalated issues, and ensure a cohesive customer support experience.
• Product Knowledge: Maintain up-to-date knowledge of company products, services, policies, and procedures to effectively answer questions and assist customers. Qualifications:
• Education: High school diploma or equivalent; an associate’s or bachelor’s degree is a plus.
• Experience: Previous experience in customer service, call center, or a related field is preferred.
• Skills:
• Strong verbal and written communication skills.
• Problem-solving abilities and attention to detail.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Empathy, patience, and a positive attitude when interacting with customers.
