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Job Description Warehouse Associate / Delivery Driver A nationally recognized Commercial Door and Hardware Distributor is looking for a dilligent individual who is ready for a challenge. Primary Responsibilities: • Receive materials in from UPS, Fed-Ex, etc., • Create accurate packing slips., • Inspect shipments for damage., • Log shipments into inventory management software., • Stage completed orders for delivery., • Coordinate deliveries with customers., • Maintain a well-organized warehouse., • Participate in field installation., • Assist shop manager with the fabrication of materials. Positive attitude • Willingness to learn., • Excellent communication skills., • Self-motivated., • Ability to multitask under pressure. Job Type: Full-time Hours: 7:00 AM to 3:30 PM Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance

Job DescriptionSalary: $27-30/HR cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. AV Low-Voltage Technician You will specialize in the installation, testing, labeling and troubleshooting of Audio Visual Systems under the direction of our AV Field Engineer. A fundamental understanding of audio-visual principles, functionality, and terminology is required to be successful. Responsibilities and Duties: • Pulling Low Voltage Cable (Cat 5, 5e, 6, 6a, Speaker Wire, HDMI, etc.), • Ability to perform Field Terminations (RJ45, DB9, XLR, 3.5 mini, etc.), • Capable of receiving site deliveries and staging the project material for installation., • Able to install the following: Displays, Mounts, Equipment Racks, Ceiling Mounted Projectors, Projection Screens, In-Ceiling Speakers and Microphones, Pendant Speakers and Microphones, Wall Panels ,Table Cubbies, In Table Microphones and more., • Adept at reviewing floor plans, line diagrams and rack elevations to ensure successful installation., • Submitting Daily Reports to the office to outline project status and work performed., • Technical Understanding Able to understand technology and work closely with the field engineers who are responsible for programming and commissioning., • Interface with customers on each job site representing cb20 with respect and integrity., • Leave each job site clean and organized at the end of each day and spot checked at the completion of each project. Required Skills: • At least 5 years of experience in AV Installation, troubleshooting and Service., • Experience with Microsoft Teams, Zoom, and WebEx as Conferencing Platforms, • Experience with AV industry software platforms, • Organized, proactive and good communication skills., • Ability to lift over 50 lbs., • Capable of bending, lifting, crouching, and leaning over for long periods of time., • Clean driving record, • The ability and willingness to travel (including a weekend departure, traveling during off-hours, and frequent overnight stays)

Job DescriptionSalary: $60,000-$80,000/year The Test Technician is an integral member of the G&G engineering team. Reporting to the VP of Engineering, this team member executes hands on engineering lab activities and is the first line of technical support for our customers. As part of a small, tight knit team, you will see the full product life cycle from new product testing to long term field reliability. This role calls for a strong excellent technical troubleshooting skills, a passion for hands on problem solving, and customer service orientation. Recently recognized as the fastest growing manufacturer in New York State and the most innovative company in New Yorks Capital Region, G&G Industrial Lighting is a manufacturer of industrial LED lighting products based in Malta, NY. Through relentless innovation and by doing business in alignment with our core values, G&G has grown to become the leading supplier of harsh environment lighting and lighting controls. G&G locally manufactures purpose-built products for the car wash, food processing, mass transit, and industrial markets. Who will I report to? VP of Engineering Salary: $60,000-$80,000/year Location: In-person - Ballston Spa, NY What am I accountable for? 1. Product Testing (40%) • Collaborate with engineering to develop and execute test plans for new and existing products., • Document test results by recording data and generating clear reports., • Communicate insights and feedback from testing to improve the design process. 2. Failure Analysis & Reliability (25%) • Lead the internal field return analysis process, including teardown, root cause determination, and documentation of findings., • Maintain accurate records of product returns and communicate trends and critical issues to engineering., • Support occasional customer site visits to audit field reliability and assist with complex troubleshooting. 3. Technical Customer and Product Support (25%) • Serve as one of the first points of contact for inbound technical support as a part time basis by phone and email, performing basic troubleshooting and escalating complex issues to the Lead Product Engineer., • Manage the warranty and returns (RMA) process by entering claims, coordinating hardware returns, and providing timely status updates., • Configure control systems to meet the needs of customers., • Coordinate with the Product Support Specialist to ensure coverage during peak periods. 4. Lab and Equipment Management (10%) • Maintain engineering lab facilities and ensure all test equipment is in good working order with appropriate calibrations., • Assist in planning test schedules based on project priorities and equipment availability., • Continuously improve engineering lab spaces to be efficient, organized, and safe. Key Measurables • Product teardown backlog., • On time completion of validation plans and clear reporting of results., • Percentage of assigned tasks or projects completed on schedule., • Support ticket first response time How do we show up every day? Positive Attitude • We approach our work with intention. We take pride in doing things right the first time. We lead with quality in everything we do. What will I need to succeed? • Must align with our Core Values, • 3+ years of experience in product testing, validation, or technical support ORan associate's degree in engineering, engineering technology, or a related technical field., • Basic knowledge of electrical and mechanical concepts., • Customer focused mindset with excellent written and verbal communication skills., • Proven hands on experience with strong knowledge of electrical and mechanical concepts., • Ability to thrive in a fast paced, hands on environment., • Proficiency with Microsoft Excel., • A Gets it Done attitude resourceful, adaptable, and able to drive projects to completion without constant oversight.

Prime Group Holdings, LLC, a vertically-integrated private equity real estate firm focused on self storage and other alternative real estate asset classes, has an exciting opportunity for an IT Helpdesk Support associate at its headquarters in Saratoga Springs, NY. With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, three Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III. Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group’s 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others. Prime Group’s success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook’s 2023 Global Manager Performance Score Position Overview The IT Helpdesk Support associate will ensure our workplace runs smoothly every day—keeping people productive, meetings seamless, and technology reliable. They'll take ownership of conference room readiness for executive and team meetings, handle Tier 1 and select Tier 2 support tasks, and resolve network, Wi-Fi, and phone-related issues. This role bridges hands-on end-user support with light infrastructure troubleshooting to maintain a consistent, professional IT experience. Essential Responsibilities Conference Room & Meeting Readiness (Primary Focus) • Perform daily conference room checks to ensure readiness before first meetings (displays, audio, video, microphones, network connectivity, adapters), • Support Zoom, Teams, Webex, and hybrid conference systems, including calendar integrations, signage/panels, and firmware updates, • Provide live meeting support for executive and board sessions; coordinate with Facilities or vendors for urgent issues, • Maintain and standardize rooms (labels, cable management, layouts, photos, and documentation), • Serve as first point of contact for support requests: accounts, MFA/passwords, VPN, Wi-Fi, printing, hardware, and software, • Image, deploy, and maintain laptops and peripherals for onboarding/offboarding, • Update and close tickets accurately, document resolutions, and contribute to internal knowledge base articles, • Diagnose basic network connectivity issues; perform port patching and switch/AP status checks, • Work with senior engineers to monitor and resolve Wi-Fi signal issues and manage small moves/adds/changes in IDF closets, • Maintain printer/MFD uptime (queues, drivers, badge printing, scan-to-email), • Check daily server and backup job statuses; escalate as needed, • Support user lifecycle (creation, licensing, group management, mailbox setup), • Apply baseline security and compliance settings per IT policy, • Troubleshoot access and synchronization issues between systems (e.g., Microsoft 365, Google Workspace) Qualifications • 2–4 years’ experience in IT or Workplace Support within a corporate or campus environment, • Proven experience with conference room AV systems, Zoom Rooms, or Microsoft Teams Rooms, • Strong troubleshooting skills for network connectivity, Wi-Fi, and telephony, • Working knowledge of Windows 10/11, macOS, and mobile platforms, • Experience administering Microsoft 365, Active Directory, and common collaboration tools, • Familiarity with ITSM tools (ServiceNow, Zendesk, Jira Service Desk, etc.), • Certifications preferred: CompTIA A+, Network+, or equivalent practical experience Work Style & Environment • On-site position; must be present early mornings to verify meeting room readiness, • Occasional after-hours support for major events or upgrades, • Organized, reliable, and able to communicate clearly with both executives and peers Compensation • Competitive rate of pay and a generous benefits program, • Salary commensurate with experience, • Medical, Dental, life, vision, short-term disability, and long-term disability insurance program, • Paid vacation time; paid sick time; paid holidays Equal Opportunity Employer Statement Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job DescriptionSalary: $60,000-$80,000/year Are you an electrician or electrical technician looking for a new direction? If you love hands on problem solving but are ready to step out of the field and into a clean, well equipped engineering lab, this role might be the perfect next chapter. G&G is looking for someone with real world electrical experience whos excited to apply their skills to product testing, troubleshooting, and technical support as part of our engineering team. The Electrical Test Technician is an integral member of the G&G engineering team. Reporting to the VP of Engineering, this team member executes hands on electrical, mechanical, thermal, and chemical testing. As part of a small, tight knit team, you will see the full product life cycle from new product testing to long term field reliability. This role calls for a strong excellent technical troubleshooting skills, a passion for hands on problem solving, and customer service orientation. Recently recognized as the fastest growing manufacturer in New York State and the most innovative company in New Yorks Capital Region, G&G Industrial Lighting is a manufacturer of industrial LED lighting products based in Malta, NY. Through relentless innovation and by doing business in alignment with our core values, G&G has grown to become the leading supplier of harsh environment lighting and lighting controls. G&G locally manufactures purpose-built products for the car wash, food processing, mass transit, and industrial markets. Who will I report to? VP of Engineering Salary: $60,000-$80,000/year Location: In-person - Ballston Spa, NY What am I accountable for? 1. Product Testing (40%) • Collaborate with engineering to develop and execute test plans for new and existing products (electrical, mechanical, thermal, and chemical testing)., • Document test results by recording data and generating clear reports., • Communicate insights and feedback from testing to improve the design process. 2. Failure Analysis & Reliability (25%) • Lead the internal field return analysis process, including teardown, root cause determination, and documentation of findings., • Maintain accurate records of product returns and communicate trends and critical issues to engineering., • Support occasional customer site visits to audit field reliability and assist with complex troubleshooting. 3. Technical Customer and Product Support (25%) • Serve as one of the first points of contact for inbound technical support as a part time basis by phone and email, performing basic troubleshooting and escalating complex issues to the Lead Product Engineer., • Manage the warranty and returns (RMA) process by entering claims, coordinating hardware returns, and providing timely status updates., • Configure control systems to meet the needs of customers., • Coordinate with the Product Support Specialist to ensure coverage during peak periods. 4. Lab and Equipment Management (10%) • Maintain engineering lab facilities and ensure all test equipment is in good working order with appropriate calibrations., • Assist in planning test schedules based on project priorities and equipment availability., • Continuously improve engineering lab spaces to be efficient, organized, and safe. Key Measurables • Product teardown backlog., • On time completion of validation plans and clear reporting of results., • Percentage of assigned tasks or projects completed on schedule., • Support ticket first response time How do we show up every day? Positive Attitude • We approach our work with intention. We take pride in doing things right the first time. We lead with quality in everything we do. What will I need to succeed? • Must align with our Core Values, • Hands on electrical or technical experience such as electrical trades, product testing, validation, or technical support OR an associate's degree in engineering, engineering technology, or a related technical field., • Basic knowledge of electrical and mechanical concepts., • Customer focused mindset with excellent written and verbal communication skills., • Proven hands on experience with strong knowledge of electrical and mechanical concepts., • Ability to thrive in a fast paced, hands on environment., • Proficiency with Microsoft Excel., • A Gets it Done attitude resourceful, adaptable, and able to drive projects to completion without constant oversight.

Job DescriptionSalary: $100-120K cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. Summary The vCIO is the acting CIO for cb20 Managed Services clients, operating in an account manager/technology consultant role. The vCIO oversees the management of proactive and reactive client activities. Proactive items include collaborating on client initiatives to ensure adequate support for success by IT, managing business impact/risk of customers technology, and client strategy creation and execution. A strong vCIO resource possess real world technical knowledge and experience, with an acumen for business and strategy, and excellent communication skills. Reactive items management including resolving CSAT issues, providing oversight of high-profile support requests, providing quotes and PSA as needed, and assisting customers with urgent business needs. The role is a balance between offense (proactive) and defense (reactive). Duties and Responsibilities: • Own and manage customer relationship with assigned accounts, collaborating with day-to-day contacts as well as business owners, C-suite, and decision makers., • Execute cb20s Business Review process for Managed clients, • Intake client procurement requests. Assist in simple BOM creation and work with engineering team when necessary to develop BOM. Work with cb20 procurement to ensure accurate creation of hardware and licensing quotes, • Responsible for delivering quotes and proposals to customer and owning the entire sales-cycle around these items., • Create, maintain, and deliver business-centric IT strategy plans/roadmaps to customers. Must be able to communicate to clients on technology, in plain language, with the ability to articulate how various technologies and configurations impact the customers operations/business/risk profile., • Educate the customer on how to use and maximize value of their cb20 Managed Services, • Educate customer on industry trends and new cb20 offerings, • Help onboard, train, and mentor TAM resources on cb20 systems and processes, • Provide audit-escalation support, • Oversee TAM activities for assigned accounts to ensure TAM process is occurring in full, up to cb20 standards, on-schedule. vCIO is not responsible for overall management of the resource but this approach may change in the future, • Responsible for driving clients to participate in cb20s Voice of the Customer program, including referrals, acting as a reference, and participation in cb20s Case Study program, • Train the cb20 Support Center on client-specific operations and IT processes where applicable, • Participate in client project calls as needed, • Assist clients with invoice related questions, • Continued education around industry standard best practices Qualifications Requirements/Job Specifications: • Proven proficiency in consulting with customers and helping to drive decisions, • High customer service and relationship management acumen, • Ability to diffuse, mediate, and resolve CSAT issues, • Ability to resolve problems of highest complexity, • Excellent communications, interpersonal skills, and prioritization skills, • Excellent organizational skills including note taker and time/schedule management Education: Bachelors degree or equivalent experience in the field of Information Technology Experience: 10+ years of experience in an IT role involving technical execution, including consultative experience Standards: Ability to follow standards as outlined in the cb20 Company Manual Skills: A clear understanding of present and developing technology trends. A strong ability to correlate technologies and configurations in a customers environment with the business impact on the organization. Additionally, strong presentation and written skills are mandatory. Strong teamwork skills are also mandatory. Strong time and stress management skills are necessary. Ability to juggle a multitude of client requests and deliverables of varying priorities Working time: 40 hours/week. All other times as defined by the demands of the customers and departments needs Travel: Position is hybrid, with resource expected to report into the cb20 office 3-4 days per week. Regular travel to customer sites to conduct Quarterly Business Review strategy meetings Lifting: Typically, no lifting more than 60 lbs.

Tradesmen International - JobID: B78E029C5E634BA99D241D6137FCFBD2 [Handyman / Craftsman] As a Carpenter at Tradesmen International, you'll: Install foundations, walls, floors, ceilings, and roofs using materials; Fit and install window frames, doors, door frames, door hardware, interior and exterior

Job Description Are you looking for an opportunity to build your resume AND get paid while doing it? Would you like a seasonal opportunity with one of the Best Places To Work noted in the Albany Business Review? If you're looking to invest in your future, look no further than BSNB! BSNB is pleased to offer a summer paid internship in our Information Technology department at our Corporate Plaza in Ballston Spa! The Information Technology Intern will be responsible for a variety of tasks including: Help Desk support, installing operating system software on new computers, ongoing project support, creating procedures for end-user support, providing end-user support, work station set up, and connecting peripherals to work stations. BSNB is seeking an undergraduate student who has completed their sophomore or junior year or a graduate student who is majoring in Information Technology or Computer Science. Candidates should have a minimum 3.0 GPA, excellent written and verbal communications skills, attention to detail, and willingness to work as part of a team. General knowledge of personal computers, both hardware and software, ability to replace or add hardware components, ability to install and uninstall software, working knowledge of Microsoft Office or other business related suites required. This is a paid internship that provides valuable experience; Perfect for building your resume to jumpstart your career! The ideal candidate will be able to work full-time over the summer and part-time or full-time over college breaks. If you are an interested candidate seeking real, significant experience, we want to hear from you! Don't have time to complete a full application right now? Text "Jobs" to 5182882832 to apply today. BSNB provides all employees and applicants an equal employment opportunity in the manner required by law in all aspects of employment regardless of race, color, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, marital status, military status, disability, predisposing genetic characteristics, domestic violence victim status or any other status protected by local, state, or federal law. BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans. We thank all applicants for their interest and will contact those candidates who are under consideration. Job Posted by ApplicantPro

Job DescriptionOn-Call IT Field Technician – PC, Mac, Printer & Scanner Support ???? Location: Multiple U.S. Cities (Local, Onsite Support) ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible – You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You’ll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We’re expanding our network of skilled on-call technicians to meet growing demand for in-person support — including computers, networks, printers, and more. About the Role We’re hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners — including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You’ll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities • Diagnose and repair hardware/software issues on Windows and macOS systems, • Resolve boot errors, OS issues, and login problems, • Set up or troubleshoot Wi-Fi and wired internet connections, • Replace or upgrade hardware (HDD, RAM, cooling fans, etc.), • Configure or connect printers and scanners (Canon, HP, Brother, etc.), • Address common printer error codes (e.g., ink absorber, paper feed, connectivity), • Perform general maintenance on multifunction printers (MFPs), • Reinstall operating systems using bootable USBs or recovery media, • Install remote tools or shortcuts as requested, • Communicate clearly with customers and provide basic post-service support, • 2+ years of field IT support experience, including computer and printer work, • Familiarity with Canon, HP, and other common printer brands, • Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts), • Experience with both Windows (10/11) and macOS troubleshooting, • Must have personal tools (bootable USB, screwdriver set, etc.), • Reliable vehicle and valid driver's license, • Smartphone with camera and data for documentation and communication Compensation • $35 per hour for on-site time, • Flexible scheduling — accept only the jobs that match your route and availability, • National brand recognition and continuous job offers, • Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply • ???? Intro Call – A recruiter will contact you for a quick chat, • ???? Onboarding – Complete paperwork and tax forms electronically, • ???? Background Check – Mandatory before activation, • ???? Set Your Availability – You enter your availability in our tech portal, • ???? Start Receiving Jobs – You’ll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we’d love to hear from you.

Job DescriptionSalary: $35/HR cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. AV Support Engineer - The cb20 AV Support Engineer will work in partnership with the AV Practice team and Support Desk to provide service support for customers locations with the end goal of restoring functionality, and/or resolving related technology outages to our customers assets while delivering an experience above. Responsibilities and Duties: Manage and maintain the AV Support Desk ticket queue Respond with triage via phone or remote support for our customers at the on-set of a support call Dispatch yourself and/or related AV resources to customer site to resolve reported issues Work with regional AV Project Managers and Practice Leader to identify and dispatch resources to customer sites that are out of Albany region Manage project documentation and data related to completed AV projects so it is available for support as needed Read and interpret electronic schematics and architectural blueprints Perform preventative maintenance visits to help maintain a stable client-based system as needed Clean various AV equipment including but not limited to camera lenses, monitors and equipment fans as needed Take responsibility to accurately complete job documentation as needed Field installation of control programs (Crestron/Firmware) upload and download capability with remote support Field service support of networked devices (Routers, IP Protocols, etc.) Perform service tasks in a timely and quality conscious manner including but not limited to pulling cable, installing connectors, mounting projectors and hanging ceiling mounts Provide necessary training and support for next level service technicians Provide end-user client training as needed Adhere to and understand OSHA standards for all phases of the job Setup and troubleshoot various video codecs/video teleconferencing systems Travel to various job sites required regionally Other duties assigned as needed Required Skills: Effectively communicate with employees, customers and colleagues Ability to use hand and power tools in a safe and efficient manner Ability to work and think independently and ensuring to meet deadlines Basic computer knowledge Knowledge of basic signal flow for audio, video and control Ability to manage small to medium projects Ability to solder & crimp connectors Valid Drivers License and a Motor Vehicle Record that meets AVI-SPL driving standards Required Certifications: Minimum of 3 years of audiovisual integration and/or support experience Formal education in technology or related field preferred Minimum of a High School Diploma or equivalent preferred Preferred external training: OSHA 10-Hour, Avixa (InfoComm) CTS, Crestron Programming, Exton AV Associate Certification. • Experience with Biamp, Shure, Crestron, and other various DSP manufacturers, Experience with various UC integration platforms (Zoom/Teams/WebEx), • Experience troubleshooting and configuring web calling peripherals such as Neat, Logitech, BYOD systems, etc.

Job Description About the Role: The IT Support Specialist is critical in ensuring the smooth operation and maintenance of an organization's technology infrastructure. The primary objective is to provide timely and effective technical assistance to end-users, resolving hardware, software, and network issues to minimize downtime. This position involves diagnosing problems, implementing solutions, and escalating complex issues to specialized teams when necessary. The IT Support Specialist will also contribute to system updates, documentation, and user training to enhance overall IT service quality. Ultimately, this role supports business continuity by maintaining reliable and secure IT environments across the organization. Qualifications: • Associate’s degree or higher in Information Technology or related field preferred, • Proven experience in a technical support or help desk role, • Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications, • Familiarity with networking concepts such as TCP/IP, DNS, and VPN, • Strong problem-solving skills and ability to communicate technical information clearly to non-technical users, • Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), • Experience with remote support tools and ticketing systems, • Knowledge of cybersecurity principles and best practices, • Familiarity with cloud services and virtualization technologies, • Exceptional interpersonal, organizational, follow-through and communication skills, • Respond promptly to user inquiries and technical issues via phone, email, or in-person support, • Diagnose and resolve hardware, software, and network problems for desktops, laptops, printers, and mobile devices, • Install, configure, and maintain operating systems, applications, and security software, • Document support activities, solutions, and procedures to build a knowledge base for future reference, • Assist with IT asset management, including inventory tracking and software license compliance, • Collaborate with other IT team members to escalate and resolve complex technical issues, • Provide end-user training and guidance on best practices for technology use and security Benefits: • Collaborative, fast-paced environment, • Health, Vision, and Dental Insurance, • Life Insurance, • 401(k) with company match, • Paid Time Off, • Employee Discounts

Job DescriptionSalary: $45-$60K cb20 is the Capital Regions solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. Position requires applicant to be on-site full-time in our office located in Saratoga Springs, NY As a Support Center Engineer I, you will provide Tier 1 and some Tier 2 support for managed services customers. This role is responsible for providing customers with technical support, remotely and/or on-site so that they can complete core and essential duties of their roles with functional IT equipment. The candidate should be able to explain features of technical products, answer questions about installation, configuration, upgrades, customization, and usage of technical equipment. A Support Center Engineer applies basic diagnostic techniques to identify problems, investigate causes, escalate complex problems, and recommend solutions to correct common failures. An elevated level of professionalism and exceptional customer service is required. Duties and Responsibilities: • Perform customer support to clients via telephone, chat, email, or tickets, • Document all pertinent end user information in ticketing system, • Triaging, troubleshooting, and resolving error messages, failures, and customer issues, • Provide support for users utilizing laptops, workstations, desktops, iOS, and Android devices, • Provide connectivity support for users devices, • Configure and install software for end user devices such as laptops, workstations, and tablets, • Support and maintain customer systems and networks, • Provide exceptional customer service, • Perform customer call backs as required, • Use problem-solving and people skills to ensure swift resolutions to technical issues., • Provide Tier 1, and some Tier 2 support, • Participate in 24-hour on-call support rotation, • Ensure system backups are completed, • Create and maintain client and support documentation, • Effectively manage length of calls, handle time, and after call work Qualifications Requirements/Job Specifications: Education: Associates degree in computer science OR equivalent combination of education and work experience. Desired: CompTIA A+ Certification Experience: 0-3 years of IT experience. Experience working in a collaborative, collaborative environment Standards: Ability to follow standards as outlined in the cb20 Company Manual Skills: Knowledge of the following: O365/M365, Networking, Windows Servers, Virtualized Environments, PC Hardware, Backup Engines, VoIP, Cloud. Analytical and problem-solving abilities. Strong written, verbal communication, and documentation skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, empathizing, and questioning skills. Ability to present technical terms in a user-friendly language. Ability to multitask and promote department success Working time: 40 hours/week. All other times as defined by the demands of the customers anddepartments needs. Lifting: Typically, no lifting more than 25 lbs.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.