Restaurant Shift Leads
11 days ago
Herndon
Job Description LSRD Hospitality Job Posting: Shift Lead – Front of House & Back of House (FOH/BOH) Job Title: Shift Lead – Restaurant Operations (FOH & BOH) Company: LSRD Hospitality LLC Job Type: Full-Time / Part-Time Compensation: $15.00–$17.00 per hour (Depending on Experience) Location: On-site About the Role LSRD Hospitality is seeking an energetic, dependable, and motivated Shift Lead who is capable of leading both Front of House (FOH) and Back of House (BOH) operations in a fast-paced, guest-focused restaurant environment. The ideal candidate is a hands-on leader who can seamlessly transition between guest service and kitchen operations while maintaining exceptional standards for food quality, safety, cleanliness, and customer satisfaction. As a Shift Lead, you will supervise team members, coordinate daily shift activities, support management, and ensure smooth restaurant operations. You will lead by example, develop team members, and help create a positive, productive, and engaging workplace. Key Responsibilities Front of House (FOH) Operations • Deliver exceptional guest service and create a welcoming, positive dining experience., • Supervise FOH team members, delegate responsibilities, and ensure efficient service during peak business periods., • Oversee order accuracy, customer transactions, and proper use of the point-of-sale (POS) system., • Handle guest concerns, resolve service issues, and escalate matters to management when necessary., • Manage cash-handling procedures, including opening and closing registers, reconciling cash drawers, and preparing deposits., • Ensure dining areas, service counters, beverage stations, and guest-facing areas remain clean, organized, stocked, and sanitary., • Train and coach team members on menu knowledge, guest service standards, order-taking procedures, and sales techniques. Back of House (BOH) Operations • Supervise kitchen operations, including food preparation, cooking, assembly, and order fulfillment., • Ensure food quality, portion control, presentation, and preparation consistently meet established brand standards., • Monitor kitchen workflow and coordinate with FOH team members to maintain efficient service times., • Enforce food safety procedures, proper food handling, sanitation practices, and applicable health department regulations., • Complete and verify required food safety checks and kitchen opening and closing procedures., • Monitor product usage, minimize food waste, and support inventory management and cost-control efforts., • Maintain a clean, organized, and safe kitchen environment, including proper equipment usage and prevention of cross-contamination., • Train and coach kitchen employees on food preparation, kitchen equipment, operational procedures, and safety standards. Shift Leadership & Restaurant Operations • Lead and oversee both FOH and BOH operations during assigned shifts., • Demonstrate the ability to work effectively in all key restaurant stations and provide hands-on support wherever needed., • Assign tasks, monitor employee performance, and maintain proper staffing coverage throughout the shift., • Partner with the Manager on Duty (MOD) to address staffing, scheduling, operational, and guest service concerns., • Ensure opening, closing, cleaning, and shift checklists are completed accurately and on time., • Maintain compliance with LSRD Hospitality policies, operational procedures, and professional appearance standards., • Coach, motivate, and develop employees to promote teamwork, accountability, and operational excellence., • Identify operational challenges and take proactive steps to maintain service quality and efficiency., • Communicate shift performance, staffing concerns, equipment issues, and other operational updates to restaurant management. Qualifications & Requirements • Previous experience in a restaurant, quick-service restaurant (QSR), or fast-casual dining environment preferred., • Previous shift leadership, supervisory, or team lead experience preferred., • Must be willing and able to work in both Front of House and Back of House positions., • Strong leadership, communication, organizational, and problem-solving skills., • Ability to multitask, prioritize responsibilities, and make sound decisions in a fast-paced environment., • Familiarity with POS systems, kitchen display systems (KDS), and standard commercial kitchen equipment., • Understanding of food safety, sanitation, and proper food-handling practices., • Ability to train, coach, and provide constructive feedback to team members., • Strong guest service skills and a commitment to maintaining high operational standards., • Ability to communicate effectively with team members, guests, and management., • Ability to remain professional and composed during busy or challenging situations., • Flexibility to work varying shifts, including evenings, weekends, and holidays as required. Physical Requirements • Ability to stand and walk for extended periods, including shifts of 8 hours or longer., • Ability to lift and move restaurant supplies, equipment, and inventory weighing over 40 pounds., • Comfortable working in hot, loud, and fast-paced kitchen and restaurant environments., • Ability to work safely around cooking equipment, cleaning chemicals, and varying temperatures., • Ability to perform hands-on restaurant duties throughout the shift. Compensation & Benefits • Competitive hourly pay of $15.00–$17.00, based on experience., • Full-time and part-time opportunities., • Opportunities for career growth and advancement into restaurant management., • Employee meal discounts., • Positive, supportive, and team-oriented working environment., • Hands-on leadership development and cross-training opportunities. Why Join LSRD Hospitality? At LSRD Hospitality, we believe that exceptional guest experiences begin with strong leadership, a dedicated team, and a genuine passion to serve and deliver excellence in everything we do. We are committed to creating a culture where serving others is more than a responsibility—it is a passion. From delivering high-quality food to creating memorable guest experiences, we take pride in exceeding expectations through teamwork, accountability, hospitality, and operational excellence. Our Shift Leads are essential to bringing this commitment to life by inspiring their teams, leading by example, and demonstrating a passion to serve our guests, support one another, and deliver outstanding results every day. If you have a passion to serve, a drive to deliver exceptional experiences, and the leadership skills to inspire others, we invite you to join LSRD Hospitality and help take our brand to the next level! LSRD Hospitality LLC is an Equal Opportunity Employer.