Program & Operations Coordinator
9 days ago
Queen Creek
Job Description About the Role We are seeking a highly organized, proactive Program & Operations Coordinator to support a growing training and speaking organization focused on resiliency, burnout recovery, and peer support for law enforcement and first responders. This role is responsible for supporting day-to-day operations, training logistics, partner communication, and program coordination. You will serve as a central point of contact for agencies, partners, and customers—ensuring that trainings, events, and outreach efforts run smoothly and professionally. This is not a passive admin role. The ideal candidate is someone who can anticipate needs, manage moving parts, and take ownership of operational execution. • Manage daily administrative operations and organizational communication, • Serve as a primary point of contact for agency representatives, partners, sponsors, and training participants, • Ensure timely, professional responses to emails and inquiries, • Coordinate logistics for in-person and virtual trainings for law enforcement and first responder agencies, • Schedule meetings, manage calendars, and distribute meeting links, passwords, and confirmations, • Maintain training calendars and participant communication timelines, • Coordinate event logistics including venues, hotel accommodations, and participant resources, • Conduct outreach to law enforcement agencies to coordinate trainings and expand program reach, • Support relationship management with agency partners and training hosts, • Research potential sponsors and donors for conferences and initiatives, • Maintain and update databases, attendee lists, and provider network information, • Collect, organize, and track forms, surveys, and attendance documentation, • Maintain organized records of proposals, contracts, and program materials, • Assist with website updates (training pages, provider profiles, testimonials, resources), • Create and edit marketing and promotional content including training descriptions and outreach materials, • Support email marketing campaigns and audience organization, • Collaborate closely with leadership to ensure smooth program delivery, • Identify gaps, inefficiencies, or missed steps in workflows and help improve systems You are someone who: • Is highly organized and detail-oriented, • Communicates clearly, confidently, and professionally, • Is proactive and able to anticipate needs without constant direction, • Can manage multiple moving parts and deadlines simultaneously, • Is comfortable working behind the scenes to execute high-impact work, • Training organizations, events, or conferences, • First responder, law enforcement, or healthcare environments, • Email marketing platforms (Flodesk or similar), • Website management (Squarespace or similar), • Part-time contract position (approx. 20-30 hours/week), • Remote with flexible scheduling, • Some availability required during training or event execution windows The current assistant will provide a structured 2 week transition, including training on systems, workflows, and key relationships to ensure continuity and success in the role. To Apply Please submit: • A brief introduction, • Relevant experience, • Examples of work related to logistics, communication, or program support (if available)