Customer Retention Specialist - State Farm Agent Team Member
7 days ago
Fort Wayne
Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Opportunity for advancement, • Paid time off, • Youre the person people call first when life goes sideways - calm, steady, and ready to help., • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you., • Youre a natural relationship-builder who earns trust quickly and keeps it., • You listen first, then guide, making customers feel understood while confidently recommending solutions., • Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.Location Address: Fort Wayne, IN 46808 At Amanda Elam - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. Responsibilities • Communicate with existing customers regarding renewals and coverage options., • Review accounts and assist with updates or changes as needed., • Identify opportunities to enhance customer satisfaction and engagement., • Maintain accurate records and documentation of interactions., • Collaborate with team members to meet retention and outreach objectives.Qualifications, • Strong interpersonal and problem-solving abilities., • Effective communication and listening skills., • Detail-oriented with a focus on customer experience., • Previous experience in customer service or account management preferred., • Must be able to obtain applicable state insurance licenses.