Operations Manager
16 days ago
Salem
Job Description IS THIS YOU? • Passionate about professional and personal excellence, • Driven by an inner sense of purpose to impact others in the world, • Pro-active, innovative, and dedicated expert in your own unique area, • NEXT LEVEL CARE - Our expansion and growth is driven by our commitment to delivering exceptional care to those who need it most. It's our goal to touch as many lives as possible., • PURPOSE AND EXCELLENCE - We are dedicated to creating invigorating and purpose-filled careers for our team of world-changers, where respect, collaboration, and excellence are at the core., • TEAMS OF TALENTED CONTRIBUTORS - We pride ourselves on creating opportunities for each individual to contribute and make a real impact. ROLE HIGHLIGHTS - What to expect as an Operations Manager As Operations Manager you are responsible for supporting multi-site branch office operations, including supporting quality assurance, positive Client outcomes, industry-compliant operations, Client and community relations, and licensing/survey leadership, and other organizational initiatives of the Company, including but not limited to the following: Quality Control and Positive Client Outcomes • Serve as point of contact and liaison between Clients and Case Managers, ensuring positive Client outcomes and optimization of services, • Lead and conduct quality assurance internal evaluations to assess and enhance caliber of services provided, maximize use of all resources, and ensure regional branches are operating at peak performance, • Identify challenges and propose solutions, • Create high Client retention rates, • Ensure operational continuity and stability amidst change, • Direct and troubleshoot all operational questions and ideas toward centralized communication/questions board, • Lead weekly office meetings, • Serve as on site support and guidance for licensing surveys, • Provide Industry Knowledge, • Ensure compliance with company policies as well as comprehensive licensing rules and regulations, • Review operations processes for compliance, standardization, and efficiencies, illuminating issues, creating solutions, and making recommendations for changes as needed, • Provide training on new policies and processes, overseeing and ensuring implementation and standardization and full compliance across operating entities ROLE QUALIFICATIONS - What we look for: Self Motivated, Go Getter, Pro-Active Mentality • Ability to take initiative and work independently, • Display a results-driven, goal-oriented approach, • Cherish innovation, • Have a high value for streamlined process and efficiency, • Possess intuitive. strategic, and organized project management skills, • Demonstrate outstanding attention to detail, ability to maintain accurate records, project management, documentation, organizational, and planning skills., • Exuberantly positive approach with no room for excuses, • A solution-oriented, positive change agent, • Cultural contribution - You echo the Company's overall goals, mission, and objectives - while also bringing your own positive values to the table., • Demonstrated sense of warmth, welcome, and professionalism, • Commitment to excellence, • Strong commitment to compliance, • Experience handling highly confidential and sensitive information. - and/or -knowledge of best practices for handling PHI as governed by HIPAA, • Ability to articulate orally and in writing with respect, clarity, and consistency, providing frequent communication and relaying updates regularly, • Proficient in Microsoft Suite (Word, Excel, Sharepoint, Outlook), • Proficient with technology, software, and electronic devices EDUCATION AND SPECIALIZED EXPERIENCE REQUIRED: Specialized experience with the following: • At least 3-5 years of management level experience in home care operations, in assisted living, nursing home, facility, in home care, disability care, or other senior living industry WELLNESS PORTFOLIO - It's Our Honor to Provide Wraparound Support, Including: • TIME TO RECHARGE - Paid Time Off and Paid Holidays, • ABILITY TO THRIVE - Health, Dental, and Vision insurance: Up to 100% company contribution to plan premium for Employee, PLUS contribution for Dependents, • INVESTING IN YOUR FUTURE - 401K Retirement Program - with Employer Match, • PROVIDING FOR THOSE YOU LOVE - Company Paid $25,000 Life Insurance Policy, • HELP FOR HARD TIMES - No-Cost Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7, • CARE FOR YOUR COMPANIONS - Pet Insurance – peace of mind that your pets will have the care they need, • CAREER ELEVATION - Professional Development – ongoing education, wraparound support, and leadership coaching, • VIP TRAINING - A Next-Level, Comprehensive Training and Orientation Week, • UNBEATABLE CULTURE - A Family-First, Family-Focused Culture – and a supportive team to work alongside!