Night Auditor / Overnight Security
29 days ago
Sisters
Job DescriptionSalary: 18.50 FivePine Lodge is seeking a Night Auditor / Overnight Security for our AAA 4 Diamond Property in Sisters, OR. We are a Trip Advisor Top in the Nation luxury lodge with award winning service and we are looking for someone who will thrive in a service minded, self-directed, empowered environment. As a Night Auditor (10:30pm-7am) at FivePine Lodge, you will play a pivotal role in ensuring the smooth operation and security of our lodge during nighttime hours. This unique position combines guest services, financial oversight, security and an 'on-call' opportunity to rest or engage in personal hobbies during certain hours. If you are self motivated, detail-oriented individual with a commitment to guest satisfaction , we invite you to apply for this position. (Great for students looking for part time work that allows them a few hours to study mid shift!) Typical Shift Outline (times & duties can vary depending on day of property/guest needs): Guest Services and Security - 10:30pm - 1am • Welcome and process guest arrival paperwork and payments correctly, • Answer guest inquiries and provide information about lodge amenities, services, and local attractions, • Manage phone reservations and inquiries, • Remain on the lodge property and be reachable during this time, • Utilize the provided night audit quarters to rest, study, or pursue personal hobbies, • Patrol property to ensure safety and security and inform maintenance of snow levels/property needs, • Assist with snow and ice removal when necessary, • Review and reconcile daily financial transitions to ensure accurate record-keeping and reporting, • Collaborate with the lodge manager and accounting department as needed, • Debrief the 7am Front Desk Agent Critical Tasks & Responsibilities: • Act with integrity and honesty in accordance with FivePines vision and mission statement in all circumstances., • Demonstrate responsible behavior through punctuality, professionalism, reliability, and courteous communication., • Understand and carry out the instructions of your supervisor including in the assignment of additional tasks or duties., • Maintain a professional manner under stress., • Run and balance all daily reports for the lodge from innRoad hospitality software., • Answer phones professionally., • Resolve guest issues as they arise: TV/DVD problems, key cards not working, more towels needed, etc. What we bring: • Teledoc - FREE virtual health care including mental health, nutrition, and much more., • Simple IRA retirement plan with employer matching up to 3% of wages., • Aflac supplemental insurance., • Employee rates at sister properties all around the northwest., • Free membership to Sisters Athletic Club., • Discounts at Three Creeks Brewing, HooDoo Ski area, and lodging., • And more! Required Qualifications: • Must be able to work alone overnight to insure property and guest safety and security., • Basic knowledge of accounting operations including the ability to post and balance charges accurately., • Basic knowledge of computer software., • Ability to make reservations, check guests in/out and provide concierge information., • Must have exceptional communication skills., • Experience in guest services or hospitality (Preferred but not required)., • Willing and able to commute to Sisters year round., • Maintain valid OLCC and Food Handlers cards., • Must be 18 years or older., • Ability to lift/carry/pull/push up to 50 pounds., • Ability to be on feet for up to 8 hours including bending, squatting, and/or kneeling., • Ability to go up and down stairs. Schedule: 10:30 pm 7:00am. • Part time schedule (3 nights/week on average), • Availability to increase hours or fill in when needed Pay: • Starting wage of $18.50/hr and up based on experience