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Job Description Established in Taiwan in 1974, Hon Hai Technology Group, commonly known as Foxconn, is the world’s largest electronics manufacturer and leading provider of technological solutions with a network of over 200 campuses across 24 countries. In the US, Foxconn operates across 40 different sites with manufacturing operations in Virginia, Wisconsin, Ohio, Indiana, Texas and California. As of 2023, Foxconn ranks 32nd among the Fortune Global 500 and reported a revenue of approximately USD $213 billion in 2024. The company’s diverse product offerings span four major segments: smart consumer electronics, cloud and networking solutions, computing and various other components. Foxconn makes 40% of the consumer electronics that we find in our everyday lives. In recent years, Hon Hai has adopted the 3+3 strategy, focusing on three emerging industries - electric vehicles, digital health solutions, and robotics - while leveraging three key technologies: next-generation communications, artificial intelligence (AI), and semiconductors. Together these initiatives position the company as a leader for innovation in the 21st century. Hon Hai Technology Group is deeply committed to championing environmental sustainability within its manufacturing processes. By integrating sustainability into its operations framework, the company strives to serve as a best-practice model for global enterprises, enhancing corporate responsibility while meeting the growing demand for environmentally conscious production methods. Title: Sr. Engineer Office Services Help Desk Reports To: IT Manager Direct Reports: * Jr. Office Assistant Engineer * Other Tier 1/Tier 2 Help Desk Technicians Primary Function: This role is responsible for managing and supporting office IT service operations, including help desk management, end-user computing, application support, and technical troubleshooting. The Sr. Engineer leads help desk initiatives, optimizes ticket resolution processes, and ensures the efficient functioning of desktop and office support systems. The position supports user satisfaction and operational efficiency across multiple departments through proactive IT service and infrastructure improvements. Duties and Responsibilities • Manage and oversee the IT help desk, ensuring timely response and resolution of support tickets., • Provide Level 2 and 3 support for desktop, application, and office systems, including hardware/software setup, troubleshooting, and maintenance., • Administer and maintain IT service management tools, ensuring accurate tracking of incidents, requests, and assets., • Monitor system performance and usage; escalate issues that require further attention., • Plan and implement office IT infrastructure upgrades and hardware refresh cycles., • Collaborate with cross-functional teams to support software deployments, updates, and office move logistics., • Develop documentation for support processes, procedures, and knowledge base content., • Train and mentor junior support staff and serve as an escalation point for complex issues., • Support audio/visual technology setup for meetings, video conferencing, and collaboration tools., • Maintain software license inventory and compliance records., • Bachelor’s degree in Computer Science, Information Technology, or a related technical field. Required Experience • Minimum 5 years of experience in IT support or help desk experience in a corporate environment, with demonstrated ability to lead service operations. Foxconn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Foxconn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Job Description Why Work for Park Lawn Corporation? Service • At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual., • Financial assistant programs encouraging employees through education and development in industry related subjects., • Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges., • Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match., • Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team., • We value honesty, courage, integrity, ethical behavior and the development of personal growth., • We are rooted in the communities to provide a personal touch to every family we serve. This position is responsible for providing frontline IT support to Park Lawn Corporation staff across corporate, field, and funeral home locations. This role handles incoming incidents and service requests, troubleshoots technical issues, documents solutions, and ensures customer satisfaction. The Support Center agent works under the direction of the Help Desk Supervisor and collaborates with other IT teams to ensure timely and effective resolution of support needs. Essential Functions • Responds to and resolve first-level and second-level technical support issues via phone, email, and ticketing system., • Logs and tracks all incidents and requests in the IT ticketing system, ensuring timely resolution and accurate documentation., • Provides support for proprietary software (e.g., FaCTS), Microsoft 365 applications, Teams, printing, and endpoint devices., • Follows defined escalation procedures to route complex issues to Tier 2/3 support or appropriate IT teams., • Assists with user onboarding, including account setup, hardware configuration, and access provisioning., • Maintains knowledge base articles and contribute to support documentation improvements., • Monitors support queues and prioritize issues based on urgency and impact., • Delivers excellent customer service and maintain positive relationships with internal users., • Participates in shift coverage, on-call rotations, and occasional after-hours support when needed., • Detail Orientation., • Communication Proficiency., • Teamwork Orientation., • Customer Service Orientation., • High school diploma or equivalent required; associate degree or technical certification preferred., • 1+ years of experience in a help desk or IT support role., • Experience supporting end users in a multi-location or field-based environment is a plus., • Ability to read, write and speak English fluently. Bilingual is a plus., • Strong troubleshooting skills across desktop, application, and basic network issues., • Familiarity with Windows OS, Microsoft 365, Teams, and ticketing systems., • Excellent verbal and written communication skills., • Customer service orientation and ability to manage multiple tasks in a fast-paced environment. This position has no direct supervisory responsibilities. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • The duties associated with this position are generally performed in an indoor office setting., • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) required., • Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or Company owned vehicle., • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds and may be required to lift up to 100 pounds., • Employee may be required to drive a vehicle while on Company business, maintain a good driving record and be insurable under Company vehicle insurance., • This position may also require reaching, pushing, and pulling., • This position may require up to 10 percent out of area and overnight travel. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Why Work for Park Lawn Corporation? Service • At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual., • Financial assistant programs encouraging employees through education and development in industry related subjects., • Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges., • Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match., • Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team., • We value honesty, courage, integrity, ethical behavior and the development of personal growth., • We are rooted in the communities to provide a personal touch to every family we serve. This role is responsible for leading the day-to-day operations of Park Lawn Corporation’s IT Support Center, providing first and second-level support for internal users across corporate offices and field locations. This role oversees support agents, monitors service performance, and ensures timely and effective incident and request resolution. The Supervisor works closely with the Service Delivery Manager to enforce service level objectives, manage escalations, and coordinate with other IT teams to ensure high-quality service delivery across the organization. Essential Functions • Supervises daily operations of the IT Support Center, including scheduling, workload management, and resource allocation., • Provides guidance, coaching, and performance feedback to support center agents., • Ensures adherence to ticketing procedures, escalation paths, and resolution timeframes based on established SLOs., • Assists with onboarding and training of new support team members and end-users., • Monitors ticket queues and ensure proper categorization, prioritization, and closure of incidents and service requests., • Supports proprietary software (e.g., FaCTS) and standard enterprise applications (e.g., Microsoft 365, Teams, printers)., • Serves as a point of escalation for unresolved or high-impact issues., • Tracks and reports on help desk performance metrics such as ticket volume, first-call resolution, and response times., • Identifies recurring issues and recommend improvements to documentation, training, or system processes., • Collaborates with the Help Desk Manager and other IT teams to improve service outcomes and end-user experience., • Detail Orientation., • Communication Proficiency., • Teamwork Orientation., • Customer Service Orientation., • Associate’s or Bachelor’s degree in Information Technology or related field preferred., • 3+ years of experience in IT support roles with 1+ years in a team lead or supervisory capacity., • Experience managing IT support operations in a multi-site or geographically distributed organization., • Experience supporting proprietary systems., • Experience with Zoho ticketing system., • ITIL Foundation certification or equivalent., • Ability to read, write and speak English fluently. Bilingual is a plus., • Effective and professional communication skills, with an emphasis on verbal skills., • Strong leadership and team development skills with a customer-first mindset., • Excellent problem-solving and communication skills, with experience managing incident escalations., • Ability to analyze metrics and drive process improvements in service delivery., • Strong organizational skills and the ability to manage multiple priorities effectively., • Ability to prioritize tasks in a fast-paced environment and manage incident escalations., • Customer service-oriented mindset and ability to build strong working relationships with end users. Proficiency in troubleshooting desktop, application, and network-related issues., • Experience with help desk ticketing platforms (e.g., ServiceNow, Freshservice)., • Proficiency with ITSM tools and other service management frameworks (e.g., ITIL). This position has direct supervisory responsibilities. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • The duties associated with this position are generally performed in an indoor office setting., • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) required., • Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or Company owned vehicle., • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds., • Employee may be required to drive a vehicle while on Company business, maintain a good driving record and be insurable under Company vehicle insurance., • This position may also require reaching, pushing, and pulling., • This position may require up to 10 percent out of area and overnight travel. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description OBJECTIVE Ensure the stable operation of both physical and virtual servers through the configuration, management, and support of systems running various operating systems, including Windows, Linux, and UNIX. Responsibilities include the installation, troubleshooting, and upgrading of servers, as well as implementing enhancements to optimize performance and reliability. Demonstrate expertise in designing, implementing, and managing enterprise system technologies. Oversee the operation and support of solutions such as Active Directory, DFS, DNS, Terminal Services, Hyper-V, VMware, Internet Information Server, and manage file server migrations. Provide support and maintenance for Exchange Server, Office 365, Azure IaaS, and virtualization platforms including VMware and Hyper-V. ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following, additional duties may be assigned) ·Oversee daily implementation, maintenance, monitoring, and support of server infrastructure in both physical and virtual settings, ensuring optimal performance, integrity, and availability. ·Manage server hardware platforms, operating systems (Windows, Linux, UNIX, etc.), and infrastructure services including Active Directory, Microsoft 365, file/folder permissions, email systems, and website access administration. ·Align cybersecurity strategies and policies with industry best practices to safeguard company information. ·Create and update documentation for system configurations, changes, and operational processes according to established procedures. ·Ensure adherence to company IT policies and compliance requirements. ·Execute assigned tasks on IT projects, including evaluating and implementing new hardware, software, or services, and preparing technical documentation. ·Assist IT colleagues in troubleshooting and resolving complex or escalated technical issues. ·Alert supervisors to any security vulnerabilities impacting corporate systems or environments. ·Respond to security incidents, document findings, and develop mitigation/remediation strategies. ·Track, analyze, and help resolve advanced desktop, server, network, and hardware/software issues. ·Perform regular asset inventories to enhance resource utilization and maintain license compliance. ·Contribute to research and assessment of emerging technologies for continuous improvement of systems, service delivery, and business operations. ·Manage network operations, including domain, object, group, and user management via Microsoft Admin Center, Exchange Admin Center, and Azure AD Admin Center. ·Identify and implement opportunities for platform improvement, standardization, and enhanced security. ·Provide technical support for PPI’s portals. QUALIFICATIONS / ATTRIBUTES ·Honesty, trustworthiness, integrity, and dependability ·Should be a self-starter, possess strong analytical skills ·The ability to write reports, business correspondence, procedure manuals and ability to define problems collects data, establish facts, and provide effective solutions. REQUIREMENTS Education Level: ·Bachelor’s degree in Computer Science, Management Information Systems or other computer-related discipline from a four-year college or university. Years of Experience: ·At least three years of relevant technical experience in server operation support role or equivalent. Travel Requirements: 0-5% of the time in the United States, Mexico, or as required. Language: Fluent verbal and written English; Spanish is a plus, but not required for the position. Special Requirements: ·A Microsoft Certified Solutions Expert (MCSE) certification is preferred. ·Computer skills – Proficiency with the MS Office Suite, particularly MS Outlook, is required. ·Possession of a Microsoft certification relevant to the position, or an equivalent credential, is desirable. ·Demonstrated experience in Windows Server administration, Microsoft Azure administration, Microsoft 365 administration, Exchange administration, Active Directory administration, VMWare administration, storage management, network and telecommunications management, IT asset management, as well as systems monitoring and maintenance. ·UNIX administration, MS SQL, MS SharePoint, Azure IaaS, web services, application support, and IT help desk functions is advantageous. ·Experience with Linux required. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: ·Effectiveness ·Responsibility ·Integrity ·Information Management ·Communication ·Adaptability ·Teamwork ·Identity ·Safety ·Leadership ·Strategic Planning PHYSICAL DEMANDS This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Must be able to lift 10-20 lbs. occasionally. EQUAL EMPLOYMENT OPPORTUNITIES PPI, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer.We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Company DescriptionPEMEX Procurement International, Inc. (PPI) was created in 1994 (formerly known as Integrated Trade Systems, Inc.) to provide procurement services to PEMEX and its Productive Subsidiary Companies. PPI is based in Houston, Texas and has been conducting business for more than 20 years with suppliers located all over the world. The main products of interest to its clients include oil well drilling and production equipment, marine equipment, engines, turbines, compressors, chemical products, and related services.PEMEX Procurement International, Inc. (PPI) was created in 1994 (formerly known as Integrated Trade Systems, Inc.) to provide procurement services to PEMEX and its Productive Subsidiary Companies. PPI is based in Houston, Texas and has been conducting business for more than 20 years with suppliers located all over the world. The main products of interest to its clients include oil well drilling and production equipment, marine equipment, engines, turbines, compressors, chemical products, and related services.

Job Description Organization: Houston Media Source Reports To: Executive Director / Operations Manager Status: Contract (Independent Contractor) Hours: As Needed (Approx. 10–20 hours per week or project-based) Compensation: Competitive hourly rate, commensurate with experience About Us: Houston Media Source (HMS) is a community-based, non-profit organization that empowers Houston-area residents by providing the resources, training, and platforms necessary to create, produce, and distribute original television programming. For over 30 years, HMS has promoted free expression and fostered creative collaborations by ensuring all community voices have access to media. We focus on airing original programming produced by the community, for the community. We are now seeking a dynamic and strategic Executive Director to help lead our efforts in expanding our services, driving growth, and fulfilling our mission. We are seeking a skilled and reliable Contract IT & Network Support Specialist to provide technical support, network maintenance, and systems management for our community-based media and operations center. This individual will ensure the integrity, efficiency, and security of our IT infrastructure while supporting staff, volunteers, and program partners in achieving our mission. • Maintain and troubleshoot local area networks (LAN), Wi-Fi systems, routers, and switches., • Ensure stable and secure internet connectivity across all departments and production areas., • Monitor network performance and address outages or slowdowns promptly., • Implement data backup, recovery, and cybersecurity measures., • Install, configure, and maintain computers, printers, audio-visual equipment, and mobile devices., • Support operating systems (Windows/Mac) and ensure regular software updates., • Maintain inventory and oversee procurement of IT equipment and licenses., • Provide remote and on-site troubleshooting for staff and contractors., • Respond to help desk tickets or requests related to hardware, software, or connectivity. Offer user training on basic systems, cloud storage, and security best practices., • Implement and maintain data security protocols, including password management and access control., • Ensure compliance with nonprofit data privacy and grant reporting requirements., • Coordinate secure disposal of outdated hardware or confidential data., • Assist with technology upgrades, new software rollouts, and digital media initiatives., • Support special events, livestreams, and community broadcast systems (as applicable)., • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)., • 5+ years of experience in IT support, networking, or systems administration., • Strong understanding of Windows Server, cloud services (Google Workspace, Microsoft 365), and media network configurations., • Familiarity with media production or nonprofit environments is a plus., • Excellent problem-solving, communication, and time-management skills., • Contractor will provide services under an independent contractor agreement., • Must carry liability insurance and provide W-9 documentation., • Work may be performed remotely and/or on-site as needed., • Schedule and hours are flexible and based on organizational demand.