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Job DescriptionThe Program Manager II provides overall leadership, direction, and oversight of the contract. This position is responsible for ensuring compliance with contract requirements, meeting performance standards, managing resources, and driving continuous improvement in customer service delivery. The Program Manager II serves as the primary point of contact with the Government Contracting Officer’s Representative (COR) and government agency senior leadership. Key Responsibilities • Provide overall management and direction of contract operations to ensure successful performance of all task areas: Program Management, Tier I Operations, Tier II Advanced Support, and optional Account Service Desk (if exercised)., • Ensure compliance with performance standards and Acceptable Quality Levels (AQLs) defined in the PWS, including customer satisfaction, response times, and quality assurance., • Develop and maintain Program Management deliverables, including:, • Staffing/Resource Management Plan, • Quality Control SOP, • Training SOP, • Operations Management SOP, • Program Management Review (PMR) reports, • Provide strong leadership in personnel management, including hiring, onboarding, retention, and performance management of supervisory and support staff., • Oversee daily and long-term staffing to ensure adequate coverage across three sites and remote staff., • Coordinate and oversee incoming and outgoing transition activities to ensure seamless handover of responsibilities., • Lead efforts in Knowledge and Service Catalog Management, ensuring documentation is accurate, current, and available to support Tier I and Tier II operations., • Conduct program reviews with Government leadership, present performance metrics, and implement corrective actions as needed., • Manage subcontractors, ensuring compliance with contractual and operational requirements., • Provide after-action reports and mitigation plans for operational events (e.g., call volume spikes, outages, system incidents)., • Ensure contract compliance with security policies, privacy requirements, and Section 508 accessibility standards.Minimum Qualifications, • Education: Bachelor’s degree in Information Technology, Business Administration, Management, or related field. Master’s degree preferred., • Experience:, • Minimum 10 years of progressive management experience, including at least 5 years managing IT Service Desk or large-scale IT support programs., • Demonstrated experience leading 24x7x365 operations supporting a federal agency or similar enterprise-level customer base., • Experience with Help Desk Institute (HDI) and ITIL-based service delivery frameworks., • Strong background in staffing, resource planning, and performance management across multiple sites., • Proven success in managing transition activities (contract start-up and closeout)., • Certifications:, • ITIL v4 Foundation (required)., • PMP (Project Management Professional) or equivalent (preferred)., • Skills:, • Strong leadership and interpersonal communication skills., • Ability to analyze operational trends and develop process improvements., • Proficiency with IT Service Management (ITSM) tools (e.g., ServiceNow)., • Skilled in report development and presentation to executive stakeholdersOther Requirements, • Must pass background investigation., • Must be a U.S. Citizen. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance ceDtMhLIpA

Job Description T-Rex Solutions is seeking a results-driven Network Operations Center Tier 1 Shift Lead to support our U.S. Customs and Border Protection (CBP) Network Operations Center (NOC). The program objective is to provide ongoing support for CBP's NOC and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology. These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP's nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Ashburn, VA. Responsibilities: • Responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts., • Ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency., • Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers., • Requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support. Requirements: • Relevant certifications such as ITIL v3, CompTIA, CCNA, • A minimum of five (5) years' relevant experience in Tier 1 support operations, • Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques., • Hands-on experience with network monitoring tools and ticketing systems., • Excellent problem-solving and analytical skills to identify and resolve network issues efficiently., • US citizenship required, • Experience directly supporting DHS, CBP or ICE Network Operations Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $110,000 - $150,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone and email escalated from Tier 1 technicians. Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians. Employees will be expected to remotely interact with clients daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. • Identifies, diagnoses, and resolves Tier 2 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users., • Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software., • Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals., • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems., • Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements., • Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements., • Create detailed technical documentation for resolutions of issues., • Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time., • Microsoft Windows Desktop OS installation and support, • Apple / Mac Desktop OS installation and support, • Microsoft Office 365 administration and support, • Google Workspace administration and support, • iPhone / Android troubleshooting, • ConnectWise Manage, • ConnectWise Automate, • IT Glue Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR SviOPKZ9tK

Job DescriptionIndustrial Security Integrators, LLC (ISI Enterprises) is seeking a motivated and detail-oriented Junior Cloud Engineer to join our team. The ideal candidate will have hands-on experience in Microsoft 365 and Azure environments, with a strong focus on device management, client onboarding, and cloud setup. A basic understanding of cloud migration concepts is also expected. This role requires technical aptitude, strong documentation skills, and the initiative to proactively support clients. Key Responsibilities: • Assist in the setup, configuration, and support of Microsoft 365 and Azure cloud environments, including Intune, SharePoint, Purview, Defender and Microsoft Entra ID (Azure AD)., • Perform M365 Intune device management, including enrollment, compliance policies, and configuration rollouts., • Support cloud setup tasks such as creating client sites, organizations, and initial configurations within Microsoft cloud platforms., • Provide assistance in cloud migration projects with a basic understanding of migration workflows and best practices., • Participate in technical client onboarding, including device rollouts and environment setup., • Develop and maintain documentation, SOPs, and technical guides to ensure consistency and repeatability., • Communicate effectively with clients, provide progress updates, and collaborate with project managers and senior engineers., • Candidates must have held or currently hold a clearance, or have documented eligibility based on a favorable background investigation., • Interim clearances will be accepted for consideration., • All clearances are encouraged to apply., • Working knowledge of Microsoft 365 and Azure environments, including Intune, SharePoint and Entra ID., • Understanding of device enrollment processes and troubleshooting in M365/Azure., • Exposure to or understanding of cloud setup and migration concepts., • Ability to create clear and accurate documentation and SOPs., • Ability to follow processes while identifying opportunities for improvement., • Proficiency with basic PowerShell scripting, • Strong client-facing communication skills with the ability to provide updates and track progress., • Proactive, initiative-taking mindset, with a willingness to learn and grow in cloud technologies., • Process-oriented with excellent attention to detail., • Strong problem-solving abilities and eagerness to learn., • Ability to work independently and collaboratively as part of a technical team., • Organizational and time-management skills to balance multiple client tasks., • AZ-900: Microsoft Azure Fundamentals, • AZ-104: Microsoft Azure Administrator, • AZ-500: Microsoft Azure Security Technologies, • CompTIA Cloud+, • CompTIA Security+What We Offer:, • Salary range: $80,000-$95,000, commensurate with experience., • Comprehensive benefits package, including PTO and flexible scheduling., • Hybrid work opportunities., • Mentorship and training opportunities to support professional development and career growth.Industrial Security Integrators, LLC (“IsI”) is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions. Powered by JazzHR D0zF04ZlJ0

Job DescriptionWhy You Want to Work HereJoin a growing Network Operations Center team and play a critical role in ensuring smooth, uninterrupted operations. This is an excellent opportunity for someone passionate about technology, eager to learn, and looking to grow their career in network engineering and IT support. You’ll gain hands-on experience, work across a variety of systems, and contribute to maintaining 24/7 operational excellence.Responsibilities • Provide Tier 1 Help Desk support by analyzing and resolving technical problems related to hardware, software, networking, systems access, and telecommunications., • Monitor network management systems and helpdesk channels (phones, email, web chat) to ensure prompt issue resolution., • Maintain high levels of customer service, professionalism, and timeliness while interfacing with internal and external users., • Communicate effectively with customers, colleagues, and senior personnel to explain solutions and guide users step-by-step., • Diagnose problems, determine severity and complexity, and escalate to Tier II or appropriate specialists when necessary., • Document all service requests, actions taken, and status updates accurately within enterprise ticketing systems., • Contribute to maintaining 24/7 operational coverage, including nights, weekends, and holidays, as part of a shift rotation.Requirements, • High School diploma required; Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field preferred., • 1+ years of experience with networking, operating systems, and IT support preferred (computer hardware, software, and networking applications)., • Foundational knowledge of networking fundamentals (OSI Model, TCP/IP, DNS, DHCP)., • Strong interest in network engineering and commitment to continuous learning., • Ability to obtain a security clearance., • Must pass background check and drug screening., • Strong organizational skills with the ability to manage multiple tasks., • Excellent oral and written communication skills to explain technical concepts clearly., • Experience with enterprise ticketing and monitoring tools (ServiceNow, SolarWinds) preferred, but not required.Shift Schedules, • Morning Shift: 6:00 AM – 4:00 PM, • Mid Shift: 2:00 PM – 12:00 AM, • Night Shift: 10:00 PM – 8:00 AM

Job DescriptionTier II Advanced Support Agents provide second-level technical support for the contract environment. They handle escalated incidents and requests that cannot be resolved at Tier I, offering advanced troubleshooting across the customer’s IT infrastructure. Tier II staff support remote connectivity, authentication, email, mobile devices, software installations, and hardware, ensuring timely resolution of complex issues in compliance with established performance standards. Key Responsibilities • Provide advanced troubleshooting and resolution for escalated incidents including:, • Mobile device issues (AirWatch or equivalent mobile service environment)., • Email and Microsoft Outlook functionality., • Personal Identity Verification (PIV) card authentication and access issues., • VPN connectivity (Global Protect, Zscaler, or DHS Workplace remote access tools)., • Microsoft Office suite and Windows operating system issues., • Active Directory account or access issues., • Remote workstation and peripheral troubleshooting (laptops, desktops, tablets, printers, scanners, cameras)., • Remote software installations using approved government tools., • Document all troubleshooting steps and resolutions in the Government ITSM tool (e.g., ServiceNow)., • Escalate unresolved incidents to internal teams or third-party vendors, ensuring complete and accurate ticket handoff., • Answer and respond to transferred calls, chats, and tickets within required service levels., • Support major incident management, participating in bridge calls and providing status updates on customer impacts., • Monitor and maintain service quality, ensuring that Tier II incidents are resolved or escalated within required timeframes., • Contribute to knowledge management by creating and updating troubleshooting documentation, knowledge articles, and SOPs., • Collaborate with Tier I staff to provide feedback and informal training on recurring escalation issues., • Participate in continuous improvement initiatives, recommending process or tool enhancements.Minimum Qualifications, • Education: Associate’s degree or higher in Information Technology or related field (preferred)., • Experience:, • Minimum 3–5 years of experience in IT support, help desk, or technical troubleshooting., • Experience supporting enterprise environments and federal customers strongly preferred., • Certifications:, • ITIL v4 Foundation (required)., • CompTIA A+, Network+, or Security+ (preferred)., • Microsoft Certified Desktop Support Technician (MCDST) or equivalent (preferred)., • Skills:, • Strong technical troubleshooting skills for enterprise applications, networks, and operating systems., • Proficiency with ITSM tools (ServiceNow experience preferred)., • Ability to manage multiple escalations simultaneously while maintaining attention to detail., • Strong communication skills for working directly with end-users and documenting technical solutions., • Customer service focus with ability to explain complex issues in simple terms.Other Requirements, • Must be a U.S. Citizen., • Must pass government background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance 07kjKjfYzN

Job DescriptionDescription: Terms: Fulltime, onsite position. About Chartis Federal Chartis Federal is a premier systems engineering and integration firm specializing in mission-critical IT and communications solutions for law enforcement, homeland security, and defense. As a trusted prime contractor with over $160 million in task order awards, we operate across 22 states and support essential government missions worldwide. Our commitment to excellence has fueled our year-over-year growth, earning us recognition twice as a Washington Technology FAST 50 company and securing a place on the Inc. 5000 list for five consecutive years. At Chartis Federal, our mission is clear: keeping heroes safe and connected—on the battlefield, on the border, and in our backyards. Position Overview The Tier 1 Network Support Lead is responsible for leading a team of Tier 1 Network Operations Center (NOC) technicians in a 24/7 environment. This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex problems to higher-tier support, and maintaining operational efficiency. Playing a critical role in maintaining network stability and delivering exceptional support to customers. The Lead also supports Tier 2 and Tier 3 services, contributing to network performance monitoring, analysis and optimization. This position requires a strong blend of technical knowledge, leadership skills, and effective communication to ensure both high-quality service delivery and team success. Duties and Responsibilities • Supervise and coordinate the activities of Tier 1 NOC technicians during assigned shifts., • Support technicians in Tier 2 and Tier 3 services to ensure timely escalation and resolution of complex incidents., • Monitor network systems and infrastructure for performance, availability, and security issues., • Provide first-level troubleshooting and support for network incidents and escalate unresolved issues to higher-tier teams as necessary., • Conduct ongoing network performance and analysis support., • Assign and prioritize tasks within the team to ensure efficient and timely issue resolution., • Serve as the primary point of contact for escalations during the shift., • Document incidents, troubleshooting steps, and resolutions accurately in the ticketing system., • Mentor and train Tier 1 technicians, fostering skill development and team growth., • Ensure adherence to established processes, procedures, and service level agreements (SLAs)., • Collaborate with other technical teams and management to improve network operations and support processes., • Prepare shift turnover reports and maintain continuity of operations across shifts. Requirements:, • Bachelor’s degree in a related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking, or Telecommunications (or equivalent experience)., • A minimum of five (5) years of relevant experience in Tier 1 network support operations within an enterprise or NOC environment., • Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques., • Hands-on experience with network monitoring tools and ticketing systems., • Excellent problem-solving and analytical skills to identify and resolve network issues efficiently., • Relevant certifications such as ITIL v3, CompTIA, or Cisco CCNA., • Experience supporting Tier 2 and Tier 3 operations and collaborating across multi-tier support environments. We offer a competitive compensation and benefits package, including: • Comprehensive health insurance (medical, dental, vision), • Retirement plans with company contributions, • Professional development opportunities and career growth support Chartis Federal is an Equal Opportunity Employer and employs qualified individuals regardless of race, religion, color, sex, national origin, age, disability, or any other classification proscribed under applicable law. We participate in E-Verify.

Job DescriptionSummary: We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently. Responsibilities: • Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software., • Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients., • Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points., • Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities., • Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss., • Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction., • Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities., • Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget., • Training and Mentoring: Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment., • Emergency Support: Provide on-call support for critical issues, including after-hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.Knowledge, Skills, & Qualifications:, • Experience & Education: Minimum of 3-5 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field is preferred. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable., • Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V., • Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk., • Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies., • Security Knowledge: Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity., • Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently., • Communication & Customer Service: Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships., • Time Management & Collaboration: Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team.Preferred Additional Qualifications, • Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud., • Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes., • Monitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Nanja, Auvik, etc.)., • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients., • Collaborative and supportive team culture.Benefits:, • Competitive salary and performance-based bonuses, • Comprehensive health, dental, and vision insurance, • Retirement savings plan with company match, • Paid time off and holidays, • Professional development and certification reimbursement

Job DescriptionDescription: At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative. Our expertise spans Enterprise IT, Mission IT and Cyber. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity. Requirements: The Network Order Preparation Specialist of DISN Consolidated Provisioning supports the entire provisioning lifecycle, spanning order entry, preparation, solution design, and circuit activation phases. This professional actively engages in customer outreach, Quality of Service (QoS) configuration, commercial leasing, and facilities engineering. Accountable for maintaining DISN network functionality and efficiency, addressing operational needs, and ensuring system and network availability for mission partners. RESPONSIBILITIES: • Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications request., • Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry., • Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear., • Develop service orders within configuration management databases such as WWOLS, MetaSolv (MSS), and other tool(s) as furnished and identified by the Government, including access to classified/SIPRNet., • Annotate appropriate status for those items which are Held in Abeyance (HIA) pending information or action on the part of another government or contractor entity., • Minimum Active Secret Security Clearance; AND,, • High School Diploma or equivalent; AND,, • 2+ years of military experience in a communications field or an applicable technical discipline; OR,, • 2+ years in an accredited technical training program, including 1 year of experience in an applicable communication field; OR,, • On-site in Columbus, OH.

Job DescriptionService Desk Operations Manager Onsite in Ashburn, VA Ability to obtain and maintain a Public Trust clearance. Nationwide IT Services (NIS) is seeking an experienced and detail-oriented Operations Manager for a potential opportunity to support a 150-person Tier 1 and 2 Service Desk. This role will lead and oversee the day-to-day operations of a 24x7x365 Technology Service Desk, which provides worldwide IT support to more than 65,000 personnel. The Service Desk serves as the first line of contact for resolving technology-related issues across nearly 300 enterprise applications and IT services. The Operations Manager will play a critical role in ensuring superior service delivery, workforce efficiency, compliance with ITIL and HDI best practices, and continuous process improvement. Service Desk Operations Manager Responsibilities Include: Operational Leadership & Customer Service • Manage daily Tier 1 and 2 service desk operations, ensuring timely and accurate resolution of customer issues via phone, chat, email, and self-service portals., • Ensure all staff deliver customer-focused, reliable, and responsive IT support that aligns with client mission needs., • Proactively monitor contact volume and workflow, adjusting resources to maintain service delivery standards., • Supervise service desk teams across multiple sites (Ashburn, VA; Orlando, FL; San Antonio, TX) to ensure adequate coverage and staffing across all shifts., • Oversee staff scheduling, onboarding, offboarding, and compliance with security and background investigation requirements., • Provide consistent supervisory presence, ensuring staff are aligned to assigned tasks., • Track, analyze, and report on service desk performance metrics, including agent productivity, First Contact Resolution (FCR), and customer satisfaction., • Deliver daily, weekly, and monthly performance briefings to government leadership., • Identify and respond to “operational events” (spikes in volume, wait times, or outages), providing after-action reports and recommendations for improvement., • Ensure compliance with policies, SOPs, and quality assurance criteria., • Support the development and maintenance of knowledge management systems, templates, scripted responses, and service catalog items., • Collaborate with Knowledge Management teams to review, create, and update knowledge base articles (500+ currently maintained)., • Ensure agents receive appropriate training, refresher courses, and remedial coaching to maintain high-quality service delivery., • Track and report completion of all required government-mandated training., • Identify opportunities to streamline operations, reduce call/email volumes, and improve customer experience., • Incorporate customer feedback into operational enhancements and training updates.Lead initiatives to strengthen workforce planning, resource allocation, and service delivery processes., • Staffing & Resource Management, • Quality Assurance & Performance Management, • Knowledge & Training Management, • Continuous ImprovementRequirements:, • Minimum of three (3) years of IT Service Desk supervisory experience., • Proven ability to manage service desk operations in a 24/7/365 environment., • Strong leadership, communication, and problem-solving skills., • Demonstrated success in workforce management, quality assurance, and customer satisfaction improvement., • Must be able to obtain and maintain a Public Trust clearance. Desired Qualifications, • ITIL Foundation certification or higher., • HDI Support Center Manager or equivalent certification., • Experience supporting federal IT service environments or large-scale enterprise IT service desks., • Familiarity with ServiceNow or similar IT Service Management (ITSM) platforms. NIS is an IT and Management consulting company and is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. Our benefits package includes medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, an employee assistance program (EAP), and educational reimbursement, as well as pet insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status. Powered by JazzHR mxQTffAeq4

Job Description This program is required to provide ongoing support for the agencies Network Operations Center (NOC) and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology (OIT), Enterprise Infrastructure and Operations Directorate (EIOD), and Network Operations Division (NOD). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across the agencies nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. Position Description: The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts. This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency. Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers. This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support. Requirements · Provide direct oversight and leadership to Tier 1 NOC Analysts during assigned shift to ensure 24x7 monitoring and incident response coverage. · Monitor network, server, and application systems using enterprise monitoring tools to identify, analyze, and escalate incidents in accordance with established procedures. · Coordinate shift operations, ensuring incidents, service requests, and alerts are properly triaged, logged, escalated, and resolved within defined Service Level Agreements (SLAs). · Act as first point of escalation for complex Tier 1 issues, providing guidance, troubleshooting support, and communication to higher-tier engineers as required. Ensure effective shift handoff by documenting ongoing issues, incidents, and operational status in logs, reports, and dashboards. · Oversee incident communications, including initial notifications, status updates, and resolution summaries to stakeholders and management. · Maintain situational awareness of network health, critical infrastructure, and ongoing incidents to ensure operational continuity. · Enforce adherence to standard operating procedures (SOPs), incident response workflows, and change management policies. · Conduct quality assurance reviews of Tier 1 incident tickets to verify accuracy, completeness, and compliance with established standards. · Train, coach, and mentor Tier 1 staff to develop technical and analytical skills, improve response times, and strengthen team performance. · Support major incident management activities by coordinating Tier 1 response efforts and providing real-time updates to the NOC Manager or Incident Commander · Contribute to continuous improvement initiatives by identifying process gaps, documenting recurring issues, and recommending automation or procedural enhancements. · Generate and review shift reports, summarizing key incidents, outages, and performance metrics for management review. · Assist with onboarding new analysts and ensuring all shift personnel maintain familiarity with monitoring tools, ticketing systems, and escalation procedures. · Ensure compliance with security and confidentiality standards when accessing or communicating system information. .Required Skills: · 5 + years of relevant experience · Bachelors degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking, and Communication. · Relevant certifications such as ITIL v3, CompTIA, CCNA A minimum of five (5) years’ relevant experience in Tier 1 support operations Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques. · Hands-on experience with network monitoring tools and ticketing systems. · Excellent problem-solving and analytical skills to identify and resolve network issues efficiently. · Effective communication skills for interacting with customers, technical teams, and management. · Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN, routing, switching). · Experience with enterprise monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix, LogicMonitor, or similar). · Proficiency with incident tracking systems (e.g., ServiceNow, Remedy, Jira Service Management). · Ability to interpret alerts and logs from various network and server monitoring platforms. · Basic knowledge of Windows and Linux server environments and cloud platforms (AWS, Azure preferred). · Competence with documentation and reporting tools (Microsoft Office Suite, SharePoint, or equivalent). · Ability to work in 24x7 operations, including nights, weekends, and holidays as needed. Preferred Skills · Familiarity with ITIL processes, including Incident, Problem, and Change Management. · Experience in 24x7 Operations Environments: Proven success in managing or supporting 24x7 rotating shifts within a large enterprise or government NOC. · Security Awareness: o Understanding of network security fundamentals, including firewalls, IDS/IPS, and SIEM tools such as Splunk or QRadar. o Advanced Network Knowledge: o Familiarity with Layer 2/3 networking concepts, routing protocols (OSPF, BGP, EIGRP), VLAN configuration, and network segmentation. Benefits SES provides a competitive salary and the following benefits: • Medical, • Dental, • Vision, • AD&D, • STD, • LTD, • Company paid Life Insurance, • 401k with employer contribution, • Paid Time Off, • Pet Insurance

Job DescriptionAcclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow. ATS is actively hiring an IT Support Officer w/ TS/SCI w/ Poly to join the Mission Technology and Solutions Business Unit. Position will be based in Herndon, VA. In this role, you will install network equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules. Responsibilities include: • Interact with end customers daily and must have appropriate interpersonal skills., • Work with on a team of telephony personnel to complete designs, see the designs completed on time and on budget., • Understanding and following Critical Design Review documents and cable run lists to complete installation projects in a timely manner., • Understanding both the current and future IP network architecture and standards., • Performing high quality installation work in an efficient manner., • Running and terminating cables to voice switch equipment., • Installing and troubleshooting a variety of telephones at user locations, • Working with users to resolve issues with telephone service., • Performing surveys as necessary to collect or validate information for the engineering or VSIT personnel., • Mounting voice and network equipment in racks and running and connecting both power and service cabling as appropriate., • Dressing cabling appropriately according to industry and Sponsor standards., • Local travel may be required between customer buildings, • Minimum 10 years of experience with implementation of the following infrastructure networks:, • Sponsor's classified LAN infrastructure (including scripting, configuration, cutover and troubleshooting), • Sponsor's unclassified LAN infrastructure (including scripting, configuration, cutover and troubleshooting), • Minimum 10 years of experience installing and troubleshooting telephone instruments and media gateways on the Sponsors classified and unclassified networks., • Some experience with implementation on the Sponsor's new unclassified network LAN infrastructure., • Experience reading and understanding cable run lists., • Experience in a variety of cabling areas including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, fiber terminations., • Excellent knowledge of various cabling methodologies, industry standards and troubleshooting techniques., • Ability to work with engineering personnel to assist them with any technical issues encountered., • Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information., • Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills., • Ability to embrace diverse technical disciplines and excellent customer service skills, • Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job, • Attention to detail, leadership, and collaborative and independent work process, • Demonstrated problem solving and technical skills to resolve critical IT issues., • Must be a self-starter, work independently, and work with a clear and defined mission., • Must demonstrate ability to thrive and succeed in a challenging environment., • VoIP Telephone Installation experience., • Related work experience in a technical help desk position and IT hardware and cabling installation., • IAT III certification., • Experience with ServiceNow ITSM & ITOM., • Must be able to remain in a stationary position 50%., • Must be able to move/traverse within and between buildings and offices., • Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces., • Able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer., • Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts. ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by applicable law. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. Powered by JazzHR T9NcYz1A9l

Job DescriptionDescription: The Office Manager is responsible for the general administrative functions and activities of the office. The Office Manager maintains the overall office by providing the products and services needed to support colleagues who are committed to excellence in their deliverables. Essential Duties and Responsibilities Reception & Communication · Answers the main phone line, screens calls, and greets guests. · Manages the company’s main email address, forwarding appropriate messages. · Records management meeting minutes and prepares agendas. · Sets up conference rooms for meetings. Mail & Office Supplies · Receives and sorts all incoming and outgoing mail and packages. · Maintains inventory of office supplies; orders new supplies as needed. · Researches and recommends cost-effective vendors. · Reviews invoices related to office management responsibilities. Office Environment & Facilities · Maintains common office spaces (breakroom, coffee station, conference rooms, lobby, collaboration stations). · Manages the physical office space by interfacing with property management, building engineers, and security. · Coordinates maintenance of office equipment. · Assist with office relocation. Event & Marketing Coordination · Plans and coordinates office events. · Gathers marketing materials for potential clients. · Orders marketing and promotional materials. Project Support · Assists with project start-up by collecting subcontractor safety manuals and MSDS for the superintendent. · Maintains supplies for superintendent (e.g., first aid kits, hard hats, signage). · Assists with project close-out by collecting and sending project information to owners. Technology & Equipment Management · Coordinates with third-party IT vendor for email setup, server issues, and procurement of devices. · Manages the company’s cell phone account with T-Mobile. · Manages company vehicle fleet. Employee Onboarding & Offboarding · Onboards new employees with equipment, workspace, vehicles, office keys, etc. · Collects equipment from exiting employees. Social Media Management · Manages the company’s social media presence by creating, scheduling, and posting content across platforms (LinkedIn, Instagram, Facebook). · Collaborates with internal teams to gather updates, photos, and newsworthy content. · Monitors engagement and analytics; responds to comments and messages. · Ensures brand consistency and professionalism in all social media communications. · Coordinates with marketing vendors or consultants for social media campaigns and strategy. Requirements: Qualifications Associates Degree from an accredited college or university with major course work in Business Administration or closely related field. The incumbent must have 3 to 5 years’ experience in customer service and general administration. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); familiarity with Publisher and Procore is a plus. Experience managing social media accounts for a business or organization, including content creation and analytics. Experience with creative platforms such as Canva, Gamma, or similar platforms. Experience with AI presentation and writing tools. Skilled at handling multiple tasks and projects simultaneously with a reputation for being accurate, responsive, and well organized. Strong self-starter with excellent verbal communication and interpersonal skills within cross functional teams. Ability to calculate figures and amounts. Ability to maintain discretion and confidentiality. Experience working in the commercial construction industry preferred. Competencies Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Customer Service - Responds promptly to needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Written and Verbal Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret documents such as safety rules, operating and maintenance instructions. Ability to speak effectively with clients and staff. Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this role is typically performed in a climate-controlled office environment and the noise level in the work environment is usually quiet. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Job Description T-Rex Solutions is seeking a results-driven Network Operations Lead to manage our U.S. Customs and Border Protection (CBP) Network Operations Center (NOC). The program objective is to provide ongoing support for CBP's NOC and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology. These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP's nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Ashburn, VA. Responsibilities: • Provide technical guidance for directing and monitoring information systems operations., • Plan, organize, and direct the Network Operations Team to ensure the stable operation of CBP's network infrastructure. Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk., • Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, and wireless., • Responsible for managing and setting priorities for the Network Management Operations team., • Provide support to CBP end users, operations personnel, and strategic program management., • Ensure effective monitoring and response to hardware, software, and network problems. Coordinates and manages the routine testing and analysis of all elements of the network facilities., • Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications., • A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises., • Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE, • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)., • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications., • Showcase leadership abilities by managing projects and teams., • US citizenship required, • Experience directly supporting DHS, CBP or ICE Network Operations Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $120,000 - $185,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

Job DescriptionDescription: At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative. Our expertise spans Enterprise IT, Mission IT and Cyber. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity. Requirements: The Network Solution Design Specialist will focus on customer service for the DISN Consolidated Provisioning effort at the Columbus, Ohio location. This role covers the entire provisioning process, from order entry and preparation to solution design and circuit activation. The Solution Design Specialist will also participate in customer outreach, Quality of Service (QoS) configuration, commercial leasing activities, and facilities network solution development. They will be responsible for ensuring the DISN network infrastructure is functional, efficient, and available to meet operational needs for mission partners. RESPONSIBILITIES: • Lead and direct the planning, investigation, design, and implementation of communications solutions impacting the entire network, ensuring alignment with DISA programs and systems., • Apply knowledge of DISA processes to integrate solutions across both classified and non-classified networks, focusing on system development and network optimization., • Collaborate with team members, customers, and vendors to define and address communication needs (voice, data, image) by providing solutions that include software, hardware, and network support., • Prepare and recommend workprints, schematics, and design tools to illustrate network structures and solutions for communications projects., • Evaluate customer network usage and provide media solutions, optimize network servers, and ensure network configurations meet performance goals., • Work effectively with a diverse team of government and contractor technicians to manage and maintain network equipment, configurations, and privilege sets., • Communicate clearly, both verbally and in writing, to prepare documentation, technical specifications, and ensure proper order fulfillment processes across teams., • Contribute to marketing proposals and studies by providing costing models, reports, and technical solutions for network projects., • Influence product modifications with vendors, using design and tracking tools to evaluate network usage and provide technical and cost solutions., • Use DISA processes to recommend and implement new network administrative systems for accurate inventory and timely network management., • Apply technical skills and judgment to develop methods for obtaining results, improving processes, and overseeing system upgrades., • Minimum Active Secret Security Clearance; AND,, • High School Diploma or equivalent; AND,, • 2+ years of military experience in a communications field or an applicable technical discipline; OR,, • 2+ years in an accredited technical training program, including 1 year of experience in an applicable communication field; OR,, • On-site in Columbus, OH.

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for a Help Desk Technician, Tier 1, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone and email from client end-users. Help Desk Technician Tier 1 is responsible for resolving all tier 1 issues over the and pass all other requests on to Tier 2 technicians. Employees will be expected to remotely interact with clients daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. • Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users., • Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software., • Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals., • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems., • Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements., • Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements., • Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time., • Microsoft Windows Desktop OS installation and support, • Microsoft Office 365 installation and support Preferred Technical Experience: • ConnectWise Manage, • ConnectWise Automate “In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.” Powered by JazzHR xzDMMkb89o

Job Description LHH Recruitment Solutions is seeking a Sales Operations Specialist for our client in Herndon, VA This is an excellent opportunity to join a well-established and stable manufacturing organization. Candidates will have access to all facets of manufacturing and engineering environment. In this role the candidate will work collectively with team members to support the Sales Operations and Enablement Team. Sales Operations Specialist The Sales Operations Specialist plays a key role in approving and processing accurate orders in a timely manner. This position will serve as the primary contact for internal and external customers. Responsibilities: • Develop detailed knowledge of order process management, • Process orders, new and replacement, for customers (internal and external) as required, • Assist operations with order adjustments as needed, • Work with the sales organization to ensure data accuracy in Salesforce.com, • Support sales team members with account setup, order processing, billing issues, shipping, escalations, and associated customer-related assistance, as needed., • Sales Force CRM management (changes to records, fields, workflows, validation, reports), • Review and maintain contract accuracy to include ordering, changes to contract, trial conversion, and reactivations, • Monitor multiple email inboxes and respond within a timely manner, • Other projects and assignments, as required Experience: • Associate degree or equivalent professional experience in Accounting, Finance, Operations or Project Management, • Experience with Customer Relationship Management (CRM) applications, • Strong written and oral communication skills, • Proficient with MS Office Suite (Excel, Word, Access, Outlook), • Experience with Sales Force and Great Plains ERP system, • Order processing, customer support and billing experience Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Pay Details: $25.00 to $30.00 per hour Search managed by: Bert Baloga Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description Yorktel is always seeking new talent to join our team. Therefore, we are advertising some key positions within the company where we can collect and store potential candidates. By submitting your Resume for this specific posting, you agree to have your details kept on file and to be contacted as and when open positions become available. Please ensure your Resume has your most recent experience and up to date contact details. If you do not hear from us, it is because we are not currently recruiting for this position. For 35 years, Yorktel has been a reliable supplier of VTC and IT solutions to government and private enterprise around the world. Today we are creating a connected workplace experience with advanced collaboration, cloud services, Unified Communications and Collaboration (UCC), AV design-build, and a 24x7 VNOC that manages and monitors rooms and endpoint. Our portfolio also includes consulting, staffing, media production and a 24hr helpdesk that provides advanced monitoring and management with nationwide dispatch and next day service in major cities. Yorktel is a privately-held, minority-owned small business with less than 500 employees, headquartered in Eatontown, New Jersey with offices around the world. If you have what it takes to be part of this rapidly growing company and dynamic, fast-paced industry, we want to hear from you. Yorktel is currently seeking a Sales Account Manager with deep industry expertise to work within our public sector sales organization. The Sales Account Manager will build and foster strategic relationships with senior leaders across government to be at the forefront of their digital transformation. Work jointly with government leaders to merge their mission needs with engineering roadmaps to enable market-making innovations. The successful Sales Account Manager achieves maximum sales profitability, growth, and account penetration within assigned public sector accounts. Through consultative selling, combine an understanding of the government customer’s mission with business acumen to make today’s vision, tangible mission outcomes of tomorrow. Roles and Responsibilities: This job will provide: • An opportunity to drive mission-focused change within the government like never before in new and transformational ways., • A forum to co-create the art of the possible., • Business Strategy- Understand the government customer’s mission, mission strategy and related industry direction to build and manage a long term, sustainable business portfolio., • Digital transformation – Disrupt the mindset of customers and sales teams by bringing innovative ideas that showcase the need for change and Yorktel’s unique value proposition., • Relationship Building - Owns the Relationship – senior level government decision makers and industry partners with trust and integrity., • People Leadership – Mobilize, orchestrate, mentor, and lead the Yorktel team, partners, and customer to help solidify the path to the complex yet exciting digital transformation journey., • Strong understanding of the public sector customer segment, market dynamics, public sector contracts, and requirements., • Must be comfortable managing relationships with executive level contacts., • Excellent ability to successfully interface with clients and handle multiple priorities concurrently., • Dedication and commitment to get the job done., • Able to work in a fast-paced, continuously evolving environment., • Self-motivated and ability to work independently., • Knowledge of sales and marketing concepts., • Successful track record of winning and closing deals in competitive public sector environments, as well as identifying new opportunities., • High capacity to learn and adapt., • Knowledge of and adherence to York Telecom policies and procedures., • Limited weekend and/or night work may be required., • Domestic travel requiring multi-night stays within and at times outside the local work area., • International travel may be required., • Valid U.S. driver’s license is a requirement and must have a positive driver’s abstract., • Current valid U.S. Passport is desirable., • Must be willing to complete background checks and drug tests as required by current or future contracts., • 5+ years of building strategic business partnerships through selling or consulting with Federal Government / Department of Defense customers. Equally considered will be 5+ years of experience driving digital transformation from within the Federal Government., • Account Management. Track record of effective territory/account/solution management: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, pipeline management, large dollar licensing and deal negotiation required., • Executive Presence. Rapidly building new relations to open door to expand Yorltel’s business. Experience and expertise working with senior business decision makers by aligning & reinforcing the value of the solution to the customer’s overall business pain and/or strategic opportunities and decision criteria., • Problem Solver. Ability to solve problems, operate independently and excel in ambiguous environments., • Business Value. Ability to synthesize initiatives across the business incorporating a cross-functional team approach., • Technical Dialog. Coordinating technical sessions making use of whiteboards or other resources to drive solution discussions leveraging published solution architectures for common infrastructure implementations required., • Technical Demonstration. Ability to work with technical teams to demonstrate Yorktel solutions leveraging engineer developed demo environments., • Leadership. Experience with working with large-scaled teams in a cross-functional setting., • Competitive Landscape. Knowledge of enterprise software solutions, cloud and datacenter infrastructure, collaboration software and hardware landscape., • Ability to lift and carry objects up to 50 lbs., • Frequent sitting, standing, and walking, • Limited weekend and/or night work may be required, • Must be able to pass suitability requirements We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Job DescriptionThe JAAC Team Lead provides leadership, oversight, and operational management for the Joint Activities Accountability Center (JAAC) within the customer environment. This role ensures that VIP-level customers, major incidents, and high-visibility escalations are handled effectively, in compliance with performance standards, and with clear communication to agency leadership. The JAAC Team Lead serves as both a technical escalation point and a supervisory lead, balancing customer service, incident accountability, and staff management. Key Responsibilities • Lead daily operations of the JAAC team, ensuring round-the-clock coverage for major incidents, VIP issues, and executive-level escalations., • Serve as the primary escalation point for unresolved or high-priority Tier I/Tier II incidents impacting agency leadership, PGAs, or mission-critical systems., • Oversee incident tracking and accountability, ensuring timely updates, accurate documentation, and proper escalation to organizational or vendor support teams., • Participate in major incident bridge calls, providing technical and operational input, documenting status, and tracking resolution progress., • Ensure proactive communication with senior stakeholders during high-impact incidents, maintaining transparency and accuracy., • Mentor, train, and guide JAAC staff, ensuring adherence to SOPs, escalation protocols, and customer service standards., • Coordinate with the Operations Manager and Program Manager on incident reporting, including root cause analysis and after-action reports., • Collaborate with Tier I and Tier II supervisors to ensure seamless handoff of incidents requiring JAAC oversight., • Monitor performance metrics specific to JAAC activities, ensuring compliance with contract Acceptable Quality Levels (AQLs)., • Contribute to continuous service improvement by identifying recurring escalation trends, recommending preventive actions, and updating SOPs/knowledge articles., • Support transition activities, ensuring JAAC processes and accountabilities are well-documented and transferred effectively.Minimum Qualifications, • Education: Associate’s degree in Information Technology, Computer Science, Business Management, or related field required; Bachelor’s preferred., • Experience:, • Minimum 5 years of IT service desk or call center experience, with at least 2 years in a supervisory or team lead role., • Experience managing escalations, VIP-level support, or major incident management required., • Familiarity with federal IT operations or law enforcement/military IT environments strongly preferred., • Certifications:, • ITIL v4 Foundation (required)., • CompTIA A+, Network+, or Security+ (preferred)., • HDI Support Center Team Lead or equivalent certification (preferred)., • Skills:, • Strong leadership and team management skills., • Advanced problem-solving and decision-making abilities in high-pressure environments., • Excellent verbal and written communication skills, with ability to brief executives., • Proficiency with IT Service Management (ITSM) tools (ServiceNow strongly preferred)., • Skilled at balancing customer satisfaction and operational accountability.Other Requirements, • Must be a U.S. Citizen., • Must pass a government background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance T8JfeaVRJ4

Job DescriptionDescription: Terms: Fulltime, onsite position. About Chartis Federal Chartis Federal is a premier systems engineering and integration firm specializing in mission-critical IT and communications solutions for law enforcement, homeland security, and defense. As a trusted prime contractor with over $160 million in task order awards, we operate across 22 states and support essential government missions worldwide. Our commitment to excellence has fueled our year-over-year growth, earning us recognition twice as a Washington Technology FAST 50 company and securing a place on the Inc. 5000 list for five consecutive years. At Chartis Federal, our mission is clear: keeping heroes safe and connected—on the battlefield, on the border, and in our backyards. Position Overview The Network Operations Lead is responsible for overseeing the daily performance, stability, and security of the organization’s enterprise network infrastructure. This position provides both technical and operational leadership to the Network Operations Team, ensuring reliable connectivity, efficient troubleshooting, and continuous improvement of network systems and services. The ideal candidate brings deep technical expertise in network administration, proven experience leading high-performing teams, and the ability to implement scalable solutions across complex enterprise environments. Duties and Responsibilities • Provide technical direction and oversight for the operation, maintenance, and optimization of enterprise network infrastructure, including LANs, WANs, intranet, Internet, and wireless systems., • Plan, organize, and manage the work of the Network Operations Team to ensure maximum network uptime and responsiveness., • Monitor and maintain network and server infrastructure performance, identifying and addressing issues to minimize downtime and ensure high availability., • Establish and enforce operational policies and procedures for network management, incident response, and change control., • Coordinate the monitoring, testing, and analysis of all network components to ensure consistent functionality and security., • Collaborate with IT leadership and cross-functional teams to plan network upgrades, capacity expansion, and modernization initiatives., • Manage network-related projects, including implementation of new technologies, configuration management, and lifecycle support., • Provide Tier 3 escalation support for complex technical issues, ensuring timely and accurate problem resolution., • Maintain and improve enterprise monitoring systems for servers, network devices, and applications to proactively identify and address performance issues., • Lead and mentor technical staff, fostering professional development and ensuring adherence to established service standards., • Develop and deliver performance metrics and operational reports to executive leadership., • Ensure compliance with organizational security standards, industry best practices, and applicable regulatory requirements.Requirements:, • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field (or equivalent experience)., • 10 + years of progressively responsible experience in network engineering or operations within a large enterprise environment., • Demonstrated experience leading network operations or infrastructure teams with responsibility for availability, performance, and incident management., • Advanced understanding of networking concepts and infrastructure, including routers, switches, firewalls, load balancers, VPNs, and wireless technologies., • Proven experience with enterprise-wide monitoring and management systems (e.g., SolarWinds, ScienceLogic, Splunk, ServiceNow, or similar)., • Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment., • Relevant industry certifications such as CCNA, CCNP, CCIE, or ITIL v3/v4., • Experience managing cross-functional IT projects or initiatives., • Knowledge of cybersecurity principles, compliance frameworks, and secure network architecture best practices. We offer a competitive compensation and benefits package, including: • Comprehensive health insurance (medical, dental, vision), • Retirement plans with company contributions, • Professional development opportunities and career growth support Chartis Federal is an Equal Opportunity Employer and employs qualified individuals regardless of race, religion, color, sex, national origin, age, disability, or any other classification proscribed under applicable law. We participate in E-Verify.

Job Description T-Rex Solutions is seeking a results-driven NOC Technical Manager to support our U.S. Customs and Border Protection (CBP) Network Operations Center (NOC). The program objective is to provide ongoing support for CBP's NOC and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology. These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP's nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Ashburn, VA. Responsibilities: • Provide oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations., • Provide support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders., • Provide in-depth operational analysis of the CBP Network and recommendations for IT alternatives in support of strategic modernization efforts., • Responsible for the management of network performance and end-to-end service quality for the CBP Network infrastructure., • Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs., • Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services., • Provide support to end users, operations personnel, and Government program managers., • Monitor and respond to hardware, software, and network problems., • Provide the routine testing and analysis of all elements of the network facilities., • Troubleshoot network systems when necessary and makes improvements to the network., • Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications., • A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises., • Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE, • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)., • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications., • Showcase leadership abilities by managing projects and teams., • Be proficient in project management and have knowledge of security and compliance issues., • US citizenship required, • Experience directly supporting DHS, CBP or ICE Network Operations Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $110,000 - $160,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

Job Description MSP Support Team Lead About ISI Enterprises ISI Enterprises is a Managed Service Provider (MSP) and Managed Security Services (MSS) firm supporting defense and government contractors. We deliver Tiered IT support, compliance driven security services, and customer focused solutions aligned with ISO 200001 and CMMC standards. Position Overview The Support Team Lead is a hands-on technical leader responsible for guiding a shift-based team of Tier 1, Tier 2, and Tier 3 support engineers. This role balances technical expertise with people leadership resolving escalated issues, mentoring team members, and ensuring that SLAs and CSAT goals are consistently met. The Team Lead acts as the first line of leadership in the Support organization and is critical in maintaining high quality customer experiences. Key Responsibilities Team Leadership * Lead and mentor Tier 1 and Tier 2 engineers during daily operations. * Support onboarding and training of new hires, ensuring completion of 30, 60, day development plans. * Monitor ticket queues, assign work, and ensure SLA adherence. * Conduct coaching sessions to improve technical troubleshooting and customer service. Technical Expertise * Act as escalation point for complex Tier 2 and Tier 3 technical issues. * Troubleshoot Windows, macOS/iOS environments, networking, DNS, Intune, Defender, Webroot, and RMM toolsets. * Manage vendor escalations (Microsoft, hardware, third party providers). * Ensure security policies, compliance requirements, and IT best practices are consistently applied. Operational Excellence * Track and report on daily performance, including SLA metrics and CSAT scores. * Partner with Support Manager on shift scheduling, process improvements, and documentation. * Contribute to SOPs for Incident, Service Request, and Problem Management * Support device lifecycle processes (onboarding, offboarding, device wipe/reimage, endpoint management). Qualifications * 3+ years of IT support experience, including 2+ years in a Tier 2/3 technical role. * Strong technical background in Windows Server, Office 365/Azure AD, Intune, RMM platforms, endpoint security, and networking fundamentals. * Experience with macOS/iOS support in enterprise environments. * Demonstrated leadership ability (team lead, shift lead, or mentoring experience). * Excellent problem-solving, communication, and customer service skills. * Familiarity with MSP environments and compliance frameworks (ISO, CMMC, NIST) is a plus. Key Success Metrics * SLA compliance consistently above 95%. * CSAT maintained between 95 - 99%. * Reduced escalation volume through coaching and Tier 1/2 enablement. * Strong team engagement and skill development. Powered by JazzHR WfxaYyKeJ6

Job Description Our client is hiring a Program Manager (PM) to lead a large-scale Service Desk contract supporting a DHS agency. This program provides 24x7x365 Tier I, Tier II Advanced Support, and Account Service Desk (ASD) services to thousands of federal employees, contractors, trade partners, and agency users worldwide. The PM will oversee all aspects of program delivery, staffing, and compliance with contract performance standards. This position is based in Ashburn, VA, with some remote flexibility. Responsibilities * Serve as the senior point of contact with agency leadership, COR, and stakeholders. * Oversee service delivery for Tier I, Tier II Advanced Support, and ASD operations. * Develop and maintain required program deliverables (transition plans, staffing plans, SOPs, PMR reports). * Lead staffing, onboarding, and performance management for 100+ personnel across multiple sites. * Ensure compliance with Acceptable Quality Levels (AQLs) (call answer time, ticket resolution SLAs, customer satisfaction). * Direct incoming and outgoing transition planning with seamless knowledge transfer. * Enforce DHS IT security, Section 508 accessibility, and enterprise architecture compliance. * Drive continuous service improvements based on ITIL/HDI best practices. Minimum Qualifications * 5+ years managing a 24x7 IT Service Desk program with 50+ staff. * Experience leading federal contracts and ensuring SLA compliance. * Strong knowledge of ITIL/HDI standards and service desk management tools (ServiceNow, Amazon Connect, etc.). * Proven ability to manage geographically dispersed teams and subcontractors. * Bachelor’s degree in IT, Business, or related field. * U.S. Citizenship and eligibility to obtain DHS BI clearance. Preferred Qualifications * PMP or PgMP certification. * ITIL v4 certification. * Prior DHS or other federal IT support program experience. * Experience managing program transitions and incumbent capture. * Bilingual English/Spanish is a plus. Powered by JazzHR BmFAeENZl4

Job Description T-Rex Solutions is seeking a results-driven NOC Problem Support Manager to support our U.S. Customs and Border Protection (CBP) Network Operations Center (NOC). The program objective is to provide ongoing support for CBP's NOC and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology. These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP's nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Ashburn, VA. Responsibilities: • Responsible for managing the lifecycle of all network infrastructure problems. Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors., • Responsible for performing trend analysis of incidents to prevent future incidents from happening. Responsible for problem identification, recording, investigation and diagnosis., • Responsible for communicating with the CBP Problem Manager and other GSs for all problems., • Will act at the contract Point of Contract (POC) for all Problem oversight and coordination., • Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process. Responsible for ensuring that all problems are properly resolved and closed., • Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications., • A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises., • Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA, • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)., • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications., • Showcase leadership abilities by managing projects and teams., • Be proficient in project management and have knowledge of security and compliance issues., • US citizenship required, • Experience directly supporting DHS, CBP or ICE Network Operations Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $110,000 - $155,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.