For more than 30 years, TaxVance has been serving our community with care, trust, and dedication. What began as a family-based service has grown into a mission-driven company committed to helping individuals, families, and small businesses thrive. We go beyond tax preparation — providing support with bookkeeping, financial guidance, and immigration-related documentation to ensure our community feels seen, supported, and empowered. Our team understands the challenges many face navigating complex financial and legal systems, which is why compassion, respect, and cultural understanding are at the heart of everything we do. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping families with immigration paperwork, we are here to uplift, guide, and create lasting impact. Role Overview: We are seeking a proactive and empathetic Customer Service Representative (CSR) to join our team. As the first point of contact for clients, you will handle inquiries, resolve issues, and ensure a smooth customer experience from start to finish. Your role will be essential in building trust, strengthening client relationships, and supporting the growth of TaxVance. Key Responsibilities: • Serve as the primary point of contact via phone, email, chat, and social media., • Respond to client inquiries regarding tax filings, bookkeeping, and general service questions., • Assist clients in navigating the TaxVance platform, uploading documents, and completing forms., • Escalate complex cases to tax specialists or managers while ensuring follow-up., • Track client interactions and maintain accurate records in CRM/automation systems., • Identify common issues and provide feedback to improve customer experience and workflows., • Uphold professionalism, empathy, and discretion in all communications. Qualifications • Required:, • Previous experience in customer service, call center, or client-facing role., • Excellent communication skills in English and Spanish (bilingual)., • Strong organizational skills and attention to detail., • Comfort using digital tools (CRM, email, chat platforms, cloud storage)., • Ability to remain calm and empathetic under pressure., • Preferred:, • Experience in financial services, tax preparation, or bookkeeping support., • Familiarity with automation platforms (e.g., Make.com, n8n, or similar)., • Knowledge of U.S. tax basics is a plus. What We Offer • Competitive base salary + performance incentives., • Training and professional development opportunities., • Growth path into specialized financial service or operations roles., • Being part of an innovative, community-focused company on a mission to simplify finance. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping with immigration paperwork, we are here to uplift, guide, and create lasting impact in our Latinx community for years to come. Apply today!
Wellness In Inwood is seeking a dedicated and compassionate Psychiatric Nurse Practitioner to join the Team. A successful Psychiatric Nurse Practitioner will work closely with patients to provide comprehensive psychiatric care, including evaluating, diagnosing, and treating mental health disorders. The Psychiatric Nurse Practitioner will collaborate with other healthcare professionals to ensure the best possible patient outcomes and may also be involved in educating patients and their families about mental health conditions and treatment options. Wellness In Inwood, a private for-profit organization, combines expertise in criminal justice and behavioral health services to improve outcomes for New York residents involved in the criminal justice system, and those with substance use disorders. Wellness In Inwood is located in Inwood on Post Ave between 207th street and 10th Ave. Salary: The salary for this role is per diem. Shift Hours: This position is part time Location Address: 148 Post Ave New York, NY 10034. Our office is easily accessible by public transportation. Workplace Flexibility: This position is On-site: This role is 100% in-office/in person. What you will be doing: Serve as clinical lead of the team working with a peer specialist and professional staff. Provide psychiatric care to individuals in need. This includes rapid assessment and intervention for those with immediate needs. Provide crisis intervention services to individuals with active, immediate needs to enable improved bridging to ongoing continuing supportive treatment services. Conduct psychiatric assessments to determine appropriateness for a specific level of behavioral health care. Serve as the on-site clinical expert for the program by offering assessment recommendations to court and collateral stakeholders. Prescribe medications indicated by assessment to assist with improving psychiatric stability, teach clients about side effects, and monitor response to prescribed medications. Promote and deliver integrated treatment including Medication Assisted Treatment (MAT) to consumers with co-occurring substance use disorders which includes completing buprenorphine training and obtain the waiver to prescribe. Other Duties: Assist clients, family members, and significant others with concern and empathy Work in collaboration with clients, family, and other collaterals to support bridging to treatment supports and ongoing continuity of care Work collaboratively with a Peer Specialist and other members of the court team to improve participant stability while in the court and ensure best outcomes for ongoing program enrollment Ensure services are person/family-centered, recovery-oriented, and trauma-informed Promote the importance of primary care with all designated participants to ensure a holistic approach to participant health Utilize best and evidence-based approaches to treatment consistent with Wellness In Inwood’s organizational culture; health/mental health integration, rehabilitation and recovery, and understanding incarceration on treatment engagement Provide culturally competent services that are individualized to client needs and reflect the integration of race, ethnicity, culture, primary language, immigration status, developmental status, criminal justice status, sexuality, age, and gender Other duties as assigned via program, senior, or executive leadership What we are looking for: A Nurse Practitioner degree with specialized training or experience in Psychiatry. A current license to practice as a nurse practitioner in the State of New York. Must be board certified Currently possess a Data2000 waiver or complete training within 6 months of hire and become eligible to provide MAT services. A current DEA registration for the prescribing of controlled substances. ANCC certification or pending application is required. NYS OPRA status approved or application pending and a Health Commerce Account in place by the onset of employment. BLS/ALS Certified or gain within 3 months of hire Extensive experience working with people with mental illness, serious mental illness and knowledgeable about risk assessment and risk management Experience with working with individuals involved in the criminal legal system Pay: $100.00 - $150.00 per hour Medical Specialty: Addiction Medicine Psychiatry People with a criminal record are encouraged to apply Work Location: In person