Director of Housing Services
1 day ago
Toledo
Job DescriptionDescription: Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff. General Summary: • The primary purpose of this position is to manage the overall operations of all housing programs including group homes, apartment complexes and the Zepf Recovery House in Lucas County. As well this position will provide leadership in working with community partners on housing assistance for Zepf Center clients. A secondary purpose is to effectively and efficiently manage building maintenance, housekeeping, and kitchen departments within the Recovery House., • As in integral member Zepf Center management team, this position will work with Zepf Center management and staff to promote efficient practices and organization. Will work to ensure proper policies/procedures/protocols are developed and in place, required reporting is completed, and all standards are met. Hours: Flexible Depending on Needs of the Staffing and Program Requirements Essential Duties and Responsibilities: • Acts as liaison for Zepf Housing department to community organizations and neighborhood associations. Facilitates and fosters relationships with various recovery-based fellowships., • Represents agency at external and internal marketing, public relations, and fundraising events., • Prepares reports, projects, and presentations as needed., • Communicates and relays pertinent information and facilitates problem solving with management, family members, Mental Health Board, representatives from community agencies, and others delegated by supervisor., • Supervises Housing Management staff., • Ensures units are filled, • Completes grant reports required by various fundings sources, • Completes special reports, checks against a variety of records in order to obtain complete and accurate information., • Carries out policies and procedures of the agency., • Identifies areas for improvement within the Recovery Housing, group homes and apartment complexes and works with respective manager, to implement change towards continuous quality improvement., • Provides guidance, oversight in creating recovery activities that assist clients with their recovery and wellness, • Represents Zepf Housing Services on various committees, as assigned by Chief Recovery Officer., • Works in a coordinated manner with other departments to ensure clients receive various recovery supports, • Ensures compliance with facilities-related accreditation issues such as environment of care., • Attends and participates in staff and manager meetings to provide input towards program development and staff training, as requested by Recovery House Manager or Group Home Manger., • Assists with training and supervising staff, ensuring appropriate coverage and communication across shifts., • Participates in the interviewing and hiring of Housing staff and Peer Support Specialists (including kitchen, maintenance, and housekeeping), • Provides support with scheduling of staff to ensure all shifts are covered., • Review and approve staff time cards, leave request, and other documentation as required., • Ensure the safety, security and efficiency of the facility at all times. Conducts contraband searches in accordance with policy and procedures., • Facilitate staff meetings at a minimum of once a month., • Identify areas and opportunities for Zepf housing programs growth to best meet the needs of the community and client population., • Perform other duties as assigned. Supervisory Responsibilities: Serving the Zepf Center in Management is a privilege. You represent the agency in a high level, and responsibly direct staff and policy. You are a constant example for our agency motto: Hope Begins Here. • Understands the job duties of each employee and position within the department, • Engages employees with sanctuary influence while enforcing a safe and professional workplace, • Abides by the Equal Employment Act to develop, train, and assist each employee., • Furthers own knowledge, skills, and abilities to support staff, and Zepf Center’s strategic vision. As well as developing supervisory knowledge, skill, and ability to create a fluid source of communication within the department and agency., • Exhibits a leadership role within the department: holding employees accountable; critiquing and praising staff; assigning duties and expectations within the department; and enhancing staff’s knowledge, skills, and abilities by training, delegation, opportunities, and coaching., • Observes agency’s policy and CBA by appropriately establishing disciplinary actions and timekeeping of each staff member., • Meets organizational standards by efficiently and effectively completing evaluations that represent goals and discipline competencies., • Ability to comprehend department budgets and fiscal process. Understanding that fiscal recommendations need to correspond with Zepf Center’s strategic vision. Specific/Individual Competencies: • Must have excellent oral and written communication skills, • Must be able to problem solve; be able to operate independently in the absence of supervisor., • Ability to meet changing demands and exhibits a high degree of professionalism and communicates effectively., • Demonstrates ability to meet deadlines and to learn new things., • Must be detail and deadline oriented. Organizational Competencies: • Demonstrate knowledge of the agency mission, vision, goals and philosophy as well as the policies and procedures., • Strives for high client satisfaction by providing leadership and/or assistance to coworkers and clients through the integrated care process., • Professional approach to all functions and relationships with all levels of staff, clients and other agencies and the public., • Demonstrate consistent professionalism., • Demonstrate teamwork., • Abide by the agencies and/or professional code of ethics., • Strives to improve own and agency operations, • Commit to cultivating a non-violent and trauma-informed environment for all employees and clients, through our pursuit of Sanctuary; a trauma-informed model. Commit to a deeper exploration of Sanctuary Values., • Incorporates sanctuary techniques into daily work activities. Position Qualifications: • A Bachelor’s degree with at least 2 years of management experience preferred; or Associate’s degree with at least 4 years of management experience; or High School with at least 6 years of management experience, • Knowledge of substance abuse and mental health programming and housing, • Excellent computer skills; proficiency in Microsoft office and computerized scheduling systems Valid driver’s license and the ability to be covered under the agency’s commercial car insurance., • Proof of car insurance for the vehicle that will be driven in the course of business. Physical Requirements: Physical demands described are representative of those that must be routinely met by an employee to successfully perform the essentials duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essentials duties. • Prolonged periods of sitting at a desk and working on a computer and standing, bending, and moving., • Must be able to lift up to 10 pounds at times., • Ability to operate a motor vehicle. Environmental Conditions: Could include: Air-conditioned and/or heated office setting, time spent “in the field”, which could involve driving to residences, schools, doctor’s offices, and various locations in the community. Could also include transporting patients to and from appointment. EOE/M/F/H/V