Membership Advisor - Floyd Mayweather Luxury Boutique Fitness
19 days ago
Decatur
Job Description Job type • Full-time, • 8 hour shift, • Weekend availability, • Monday to Friday, • Day shift, • Paid time off, • 401(k), • Flexible schedule Mayweather Boxing + Fitness, the hot new fitness concept founded by Floyd Mayweather and based on his actual training regimen, is looking to grow its Winning Team. A Mayweather Boxing + Fitness advisor is prepared, passionate about helping others achieve a fit healthy lifestyle, team-oriented, and dedicated to offering a premium member experience. DAILY RESPONSILBIITLES ✓ Membership sales ✓ Personal training sales ✓ Merchandise sales ✓ Local marketing/lead generation ✓ Member follow up and retention ✓ Cleanliness and maintenance of the studio ✓ Professional customer service Operational Duties ✓ Complete checklists and logs promptly. ✓ Attend monthly meetings or other scheduled meetings. ✓ Follow up on past due members to update payment information or collect late dues and down payments. ✓ Perform opening and closing procedures for the front desk, as assigned. ✓ Assist with inventory or product pricing, as needed. ✓ Maintain all supplies and cleaning equipment in good condition in designated storage areas. ✓ Keep front desk, lobby and restrooms neat, clean, and stocked during scheduled shifts. ✓ Wipe down and dust, equipment, doors, and floors regularly. ✓ Keep windows, glass doors, and mirrors in the studios clean. ✓ Empty all trash receptacles daily and sweep, vacuum, or mop as necessary. ✓ Clean and disinfect the stalls and changing areas and restock the locker room. ✓ Immediately report any areas of concern to management CUSTOMER SERVICE DUTIES ✓ Warmly greet members and guests as they enter and leave the studio. ✓ Must be energetic and possess an amiable, outgoing personality and positive attitude ✓ Respond professionally to requests and inquiries from guests, members, and staff. ✓ Assist the coaching staff with class setup, lighting, music volume, and studio technology when needed. ✓ Answer incoming calls professionally and transfer phone calls promptly to the right individuals. ✓ Check in members, verify membership and assist with signing up members for classes. ✓ Educate members on required equipment, loaning, and returning rentals. ✓ Process purchases through the approved POS system. ✓ Provide information to members regarding special club events and promotions. ✓ Maintain a professional image and behavior. Arrive dressed in uniform. Avoid eating, sitting, reading, Internet browsing, using a personal cell phone, or other activities which are not work-related. REQUIRED QUALIFICATIONS ✓ In-depth knowledge of sales practices and techniques ✓ Possess strong interpersonal and communication skills, including telephone etiquette ✓ Possess a strong customer service focus ✓ Have a general understanding of the fitness Industry ✓ Understand and follow oral and written instructions ✓ Possess excellent customer service skills ✓ Independent, self-starter with strong organizational skills ✓ Must be a team player and possess a can-do attitude ✓ Ability to multi-task and perform tasks with accuracy and attention to detail ✓ Ability to work with computers. ✓ Possess extreme attention to detail regarding the cleanliness and safety inside the gym ✓ Must know and understand the proper use of chemicals and cleaning materials ✓ Adhere to meal and rest break periods and must clock in and out for all shift times ✓ Adhere to all safety rules Supplemental pay • Commission pay The studio is cleaned daily and common surfaces are sanitized regularly.