JOB TODAY logo

Marketing manager jobs in Boston, MassachusettsCreate job alerts

  • Multi-Unit Operations Manager | Boston
    Multi-Unit Operations Manager | Boston
    1 day ago
    Full-time
    Boston

    About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary... The Operations Manager role at Blank Street is a key area leadership position, responsible for overseeing multiple locations and leading a team of General Managers. This role drives performance, consistency, and culture across all stores within a defined market by setting high operational standards and stepping in where needed. A core focus is building strong leadership by hiring, developing, and promoting talent while fostering a high-performing, cohesive culture across the area. With a strong grasp of area-level PL, the Operations Manager coaches General Managers to make sound financial and operational decisions. It also leads short-term planning and forecasting across labor and inventory to ensure smooth operations. As the link between HQ and the field, the Operations Manager implements new initiatives, drives adoption, and shares insights to continuously improve how we operate. This role requires regular travel across Boston and reports to the Director of Operations. Qualifications: Skills • Passion for delivering exceptional customer service and hospitality., • Strong autonomy, sound judgment, and the ability to manage operations independently., • Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment., • Highly effective interpersonal and communication skills, capable of leading teams and collaborating across departments., • Skilled in emotional intelligence and conflict resolution to foster a positive, welcoming workplace., • Well-versed in change management, adapting to business needs and driving continuous improvement., • Proven training and development capabilities to nurture team growth and leadership., • Ability to troubleshoot and solve problems, prioritizing issues based on urgency. Attributes • Hands on and highly action-oriented, • Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail, • Positive, enthusiastic and results driven, • Passionate people leader and developer, • Interested in continuous personal growth Key Responsibilities People - Coach and Support Your Team • Create and manage a positive, engaging work culture, • Train, mentor, and celebrate your team, • Fill leadership gaps when needed, • Manage scheduling, time and attendance practices for the market, • Oversee labor strategy and budget, • Collaborate with your managers to hire and support hourly hiring, • Ensure training quality and team development, • Address performance issues promptly and fairly, • Partner with People Team on employee relations, • Help manage change to keep Blank Street evolving smoothly, • Maintain top engagement scores and host market events Product - Deliver Quality Products • Represent the Blank Street brand and values to customers and teammates, • Hold your team accountable for food and beverage quality, • Oversee ordering, vendor relations, waste, and inventory when needed, • Lead by example behind the bar for 30% of your week, ensuring excellent service and product quality Physical Space - Maintain Operational Excellence • Ensure safety, cleanliness, and presentation of locations, • Prepare stores for weather, new launches, or LTOs, • Solve facility issues quickly, • Work with HQ to improve store design, maintenance, and customer experience Performance - Drive Financial and Customer Success • Take ownership of store performance and find growth opportunities, • Maintain NPS and Google review scores, • Build relationships with local businesses to grow brand loyalty, • Stay updated on company tools, processes, and communication, • Identify and address performance gaps, • Share best practices and collaborate with other leaders Project -- Support Business Evolution • Help with New Store Openings in your region, • Pilot new initiatives and act as a trusted partner for new ideas, • Support marketing and brand collaborations, • Attend training and department meetings Benefits \& Perks • $85,000 - $120,000 annual salary, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers., • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program -- yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

    Easy apply
  • General Manager
    General Manager
    2 days ago
    $75000–$80000 yearly
    Full-time
    Downtown, Boston

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate General Managers to grow with us! At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: Area Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • More on the way! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. ++How You'll Impact++ The General Manager is responsible for inspiring, managing, developing, hiring and training the restaurant staff and management team. The GM is also accountable for meeting stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation. ++What You'll Do++ • Ensures, and is accountable for, the profitability of the store by growing sales and controlling labor, cost of goods and operating expenses., • Hires, trains, manages, coaches, counsels, and evaluates all team members in partnership with the Human Resources Business Partner., • Responsible for creating a culture of development in the restaurant., • Must be able to develop Shift Leaders into their role as well as develop them to be the future General Managers at NAYA., • Achieves NAYA's objectives in sales, service, quality, cleanliness, and restaurant appearance through staff training and creating a positive and productive environment, • Ensures that all food and beverage items are prepared and served in a timely manner and according to NAYA's recipes, portioning, cooking, and serving standards, • Creates and approves the weekly schedule and ensures proper staffing levels per business needs while meeting labor targets and FWW compliance., • Actively builds and maintains the reputation of NAYA in the community, including monitoring online reviews, taking necessary recovery and recognition activity with the guests and team members, • Controls inventories of food, equipment, smallware, and report issues as necessary, • Conducts ordering and monthly inventory, • Reviews daily time punches for accuracy; addresses time clock abuse (clocking in early or late) via coaching and/or documentation, • Submits weekly payroll for approval, • Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures, • Utilizes daily, weekly, quarterly, and annual financial reporting tools, • Ensures all administrative tasks are complete in a timely manner, like weekly payroll, accident and injury reporting etc., • Supports any marketing initiatives and promotions. ++Who You Are++ • 5+ years of restaurant management/leadership operations experience, • Strong leadership, analytical and problem-solving skills, • Superior interpersonal skills and ability to earn trust and respect from colleagues and staff, • Exceptional financial acumen, • Thrives in a constantly evolving, fast-paced environment, • Strong written and verbal communication skills, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

    Easy apply
  • Shift Lead | Newton
    Shift Lead | Newton
    2 days ago
    Full-time
    Boston

    About Blank Street: At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Add a Spark to the Ordinary... At Blank Street, we're reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you'll play a key role in bringing our mission to life. You'll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on role for someone who thrives in fast-paced settings, loves connecting with people, and is passionate about great coffee and matcha. Who We're Looking For • A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day, • A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary, • Passionate about creating delicious coffee and other cafe beverages, • A strong independent problem solver with proven multi-tasking and communication skills, • Someone who is curious, adaptable and always willing to learn, • Comfortable working in a team or independently, • Comfortable with cash-handling and maintaining store safety What You'll Own • Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular, • Complete all training to ensures proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality, • Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows, • Maintains Local Department of Health standards at all times, • Full and complete knowledge and adherence to all product, service and brand training playbooks, • Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base Requirements • Experience in the customer service or hospitality industry, • 18+ years of age, • Able to lift 25+ lbs, and to stand for long periods of time, • Availability that meets the needs of our cafes Benefits and Perks • $19.50 per hour + tips, • A comprehensive Barista accreditation and training program, • Tenure based paid time off, • Commuter benefits, • Sick time, • 1.5x pay on select holidays like New Year's Day, Memorial Day, and Juneteenth, • Complimentary coffee and treats on shift, • Free Blank Street swag

    Easy apply
  • General Manager
    General Manager
    2 days ago
    $65000–$85000 yearly
    Full-time
    Watertown

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate General Managers to grow with us! At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: Area Manager Salary: 65k - 85k You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • More on the way! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. How You'll Impact The General Manager is responsible for inspiring, managing, developing, hiring and training the restaurant staff and management team. The GM is also accountable for meeting stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation. What You'll Do • Ensures, and is accountable for, the profitability of the store by growing sales and controlling labor, cost of goods and operating expenses., • Hires, trains, manages, coaches, counsels, and evaluates all team members in partnership with the Human Resources Business Partner., • Responsible for creating a culture of development in the restaurant., • Must be able to develop Shift Leaders into their role as well as develop them to be the future General Managers at NAYA., • Achieves NAYA's objectives in sales, service, quality, cleanliness, and restaurant appearance through staff training and creating a positive and productive environment, • Ensures that all food and beverage items are prepared and served in a timely manner and according to NAYA's recipes, portioning, cooking, and serving standards, • Creates and approves the weekly schedule and ensures proper staffing levels per business needs while meeting labor targets and FWW compliance., • Actively builds and maintains the reputation of NAYA in the community, including monitoring online reviews, taking necessary recovery and recognition activity with the guests and team members, • Controls inventories of food, equipment, smallware, and report issues as necessary, • Conducts ordering and monthly inventory, • Reviews daily time punches for accuracy; addresses time clock abuse (clocking in early or late) via coaching and/or documentation, • Submits weekly payroll for approval, • Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures, • Utilizes daily, weekly, quarterly, and annual financial reporting tools, • Ensures all administrative tasks are complete in a timely manner, like weekly payroll, accident and injury reporting etc., • Supports any marketing initiatives and promotions. Who You Are • 5+ years of restaurant management/leadership operations experience, • Strong leadership, analytical and problem-solving skills, • Superior interpersonal skills and ability to earn trust and respect from colleagues and staff, • Exceptional financial acumen, • Thrives in a constantly evolving, fast-paced environment, • Strong written and verbal communication skills, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

    Easy apply
  • Barista | Newton
    Barista | Newton
    2 days ago
    Full-time
    Boston

    About Blank Street: At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Add a Spark to the Ordinary... Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customers exactly what they need, every day. You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products. Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience. You're able to work independently while also thriving in a team environment, helping to build a strong sense of community for both customers and teammates. Who We're Looking For • A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day, • A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary, • Passionate about creating delicious coffee, matcha, and other cafe beverages, • A strong independent problem solver with proven multi-tasking and communication skills, • Someone who is curious, adaptable and always willing to learn, • Comfortable working in a team or independently, • Comfortable with cash-handling and maintaining store safety What You'll Own • Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular, • Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks, • Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality, • Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows, • Maintain Local Department of Health standards at all times, • Full and complete knowledge and adherence to all product, service and brand training playbooks, • Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base Requirements • 1+ years' experience in a customer service position, preferably in hospitality or coffee, • 18+ years of age, • Able to lift 25+ lbs, and to stand for long periods of time, • Availability that meets the needs of our cafes, • You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify") Benefits \& Perks • $16.50-$17.50/hour plus tips, • A comprehensive Barista accreditation and training program, • Tenure based paid time off, • Commuter benefits, • Sick time, • 1.5x pay on select holidays like New Year's Day, Memorial Day, and Juneteenth, • Complimentary coffee and treats on shift, • Free Blank Street swag

    Easy apply
  • General Manager
    General Manager
    2 days ago
    $6000–$90000 yearly
    Full-time
    West Fens, Boston

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate General Managers to grow with us! At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: Area Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • More on the way! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. How You'll Impact The General Manager is responsible for inspiring, managing, developing, hiring and training the restaurant staff and management team. The GM is also accountable for meeting stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation. What You'll Do • Ensures, and is accountable for, the profitability of the store by growing sales and controlling labor, cost of goods and operating expenses., • Hires, trains, manages, coaches, counsels, and evaluates all team members in partnership with the Human Resources Business Partner., • Responsible for creating a culture of development in the restaurant., • Must be able to develop Shift Leaders into their role as well as develop them to be the future General Managers at NAYA., • Achieves NAYA's objectives in sales, service, quality, cleanliness, and restaurant appearance through staff training and creating a positive and productive environment, • Ensures that all food and beverage items are prepared and served in a timely manner and according to NAYA's recipes, portioning, cooking, and serving standards, • Creates and approves the weekly schedule and ensures proper staffing levels per business needs while meeting labor targets and FWW compliance., • Actively builds and maintains the reputation of NAYA in the community, including monitoring online reviews, taking necessary recovery and recognition activity with the guests and team members, • Controls inventories of food, equipment, smallware, and report issues as necessary, • Conducts ordering and monthly inventory, • Reviews daily time punches for accuracy; addresses time clock abuse (clocking in early or late) via coaching and/or documentation, • Submits weekly payroll for approval, • Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures, • Utilizes daily, weekly, quarterly, and annual financial reporting tools, • Ensures all administrative tasks are complete in a timely manner, like weekly payroll, accident and injury reporting etc., • Supports any marketing initiatives and promotions. Who You Are • 5+ years of restaurant management/leadership operations experience, • Strong leadership, analytical and problem-solving skills, • Superior interpersonal skills and ability to earn trust and respect from colleagues and staff, • Exceptional financial acumen, • Thrives in a constantly evolving, fast-paced environment, • Strong written and verbal communication skills, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

    Easy apply
  • Barista | Boston
    Barista | Boston
    2 days ago
    Full-time
    Boston

    About Blank Street: About Blank Street: At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Add a Spark to the Ordinary... Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customers exactly what they need, every day. You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products. Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience. You're able to work independently while also thriving in a team environment, helping to build a strong sense of community for both customers and teammates. Who We're Looking For • A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day, • A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary, • Passionate about creating delicious coffee, matcha, and other cafe beverages, • A strong independent problem solver with proven multi-tasking and communication skills, • Someone who is curious, adaptable and always willing to learn, • Comfortable working in a team or independently, • Comfortable with cash-handling and maintaining store safety What You'll Own • Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular, • Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks, • Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality, • Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows, • Maintain Local Department of Health standards at all times, • Full and complete knowledge and adherence to all product, service and brand training playbooks, • Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base Requirements • 1+ years' experience in a customer service position, preferably in hospitality or coffee, • 18+ years of age, • Able to lift 25+ lbs, and to stand for long periods of time, • Availability that meets the needs of our cafes, • You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify") Benefits \& Perks • $16.50-$17.50/hour plus tips, • A comprehensive Barista accreditation and training program, • Tenure based paid time off, • Commuter benefits, • Sick time, • 1.5x pay on select holidays like New Year's Day, Memorial Day, and Juneteenth, • Complimentary coffee and treats on shift, • Free Blank Street swag

    Easy apply
  • Restaurant Manager
    Restaurant Manager
    2 months ago
    $70000–$80000 yearly
    Full-time
    Downtown, Boston

    JF Restaurants is seeking an exceptional Restaurant Manager to join the team at the Vermilion Club located in the Winthrop Center. Located in the heart of Downtown Crossing, this landmark destination brings together eight distinct culinary concepts under one roof, creating one of the most dynamic dining experiences in Boston. This is a rare opportunity to be part of a flagship project for one of the country’s most innovative hospitality groups. As Restaurant Manager, you will be a visible and hands-on leader, driving the rhythm of service and setting the tone for hospitality on the floor. You’ll work closely with our leadership team to ensure operational excellence, coach front-of-house teams, and deliver the polished, energetic, and memorable experiences our guests expect. This role is ideal for a hospitality professional who thrives in high-energy environments, loves leading teams, and takes pride in creating unforgettable moments for guests. What You’ll Do: Lead Service Excellence Be an active presence on the floor during service, guiding the team and ensuring every guest interaction reflects the high standards of JF Restaurants. Support Multi-Concept Operations Help execute daily operations across multiple concepts, maintaining consistency, organization, and seamless service. Elevate the Guest Experience Anticipate guest needs, resolve challenges with professionalism, and ensure every visit feels thoughtful and memorable. Develop and Inspire the Team Recruit, train, and mentor front-of-house professionals while fostering a culture of accountability, teamwork, and hospitality. Drive Operational Standards Support service systems, workflow efficiency, and best practices to ensure smooth operations and exceptional service delivery. Collaborate Across Departments Work alongside culinary, marketing, and leadership teams on programming, menu updates, and branded materials. Experience with InDesign is a plus. What We’re Looking For: • 2+ years of restaurant management experience, ideally in high-volume or multi-concept environments, • A passion for hospitality and commitment to delivering exceptional guest experiences, • Strong leadership skills with the ability to coach, motivate, and inspire teams, • A hands-on mindset — willing to lead by example and support the team wherever needed, • High standards of integrity, professionalism, and accountability, • Certified Food Protection Manager certification required, • Bachelor’s degree in Hospitality, Business, or related field preferred Why Join JF Restaurants: • Be part of a flagship multi-concept hospitality destination, • Work alongside industry-leading chefs and operators, • Join a company known for innovation, growth, and award-winning concepts John Fraser Restaurants is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Easy apply
  • District Manager | Boston
    District Manager | Boston
    7 days ago
    Full-time
    Boston

    About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary... The District Manager role at Blank Street is a key area leadership position, responsible for overseeing multiple locations and leading a team of General Managers. This role drives performance, consistency, and culture across all stores within a defined market by setting high operational standards and stepping in where needed. A core focus is building strong leadership by hiring, developing, and promoting talent while fostering a high-performing, cohesive culture across the area. With a strong grasp of area-level PL, the District Manager coaches General Managers to make sound financial and operational decisions. It also leads short-term planning and forecasting across labor and inventory to ensure smooth operations. As the link between HQ and the field, the District Manager implements new initiatives, drives adoption, and shares insights to continuously improve how we operate. This role requires regular travel across Boston and reports to the Director of Operations. Qualifications: Skills • Passion for delivering exceptional customer service and hospitality., • Strong autonomy, sound judgment, and the ability to manage operations independently., • Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment., • Highly effective interpersonal and communication skills, capable of leading teams and collaborating across departments., • Skilled in emotional intelligence and conflict resolution to foster a positive, welcoming workplace., • Well-versed in change management, adapting to business needs and driving continuous improvement., • Proven training and development capabilities to nurture team growth and leadership., • Ability to troubleshoot and solve problems, prioritizing issues based on urgency. Attributes • Hands on and highly action-oriented, • Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail, • Positive, enthusiastic and results driven, • Passionate people leader and developer, • Interested in continuous personal growth Key Responsibilities People - Coach and Support Your Team • Create and manage a positive, engaging work culture, • Train, mentor, and celebrate your team, • Fill leadership gaps when needed, • Manage scheduling, time and attendance practices for the market, • Oversee labor strategy and budget, • Collaborate with your managers to hire and support hourly hiring, • Ensure training quality and team development, • Address performance issues promptly and fairly, • Partner with People Team on employee relations, • Help manage change to keep Blank Street evolving smoothly, • Maintain top engagement scores and host market events Product - Deliver Quality Products • Represent the Blank Street brand and values to customers and teammates, • Hold your team accountable for food and beverage quality, • Oversee ordering, vendor relations, waste, and inventory when needed, • Lead by example behind the bar for 30% of your week, ensuring excellent service and product quality Physical Space - Maintain Operational Excellence • Ensure safety, cleanliness, and presentation of locations, • Prepare stores for weather, new launches, or LTOs, • Solve facility issues quickly, • Work with HQ to improve store design, maintenance, and customer experience Performance - Drive Financial and Customer Success • Take ownership of store performance and find growth opportunities, • Maintain NPS and Google review scores, • Build relationships with local businesses to grow brand loyalty, • Stay updated on company tools, processes, and communication, • Identify and address performance gaps, • Share best practices and collaborate with other leaders Project -- Support Business Evolution • Help with New Store Openings in your region, • Pilot new initiatives and act as a trusted partner for new ideas, • Support marketing and brand collaborations, • Attend training and department meetings Benefits \& Perks • $85,000 - $130,000 annual salary, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers., • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program -- yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

    Easy apply
12
right arrow icon