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Job DescriptionJOB SUMMARY The Dual Director of Sales functions as business leader of the two properties' Sales departments and develops strong relationships to proactively position and market the properties. Provides day-to-day leadership to on-property Sales team members (e.g., Sales Managers and Sales Coordinators), if applicable. The Director implements the brand's strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of each hotel's sales objectives. ESSENTIAL JOB FUNCTIONS • Executes sales strategy and verifies that individual booking goals are met for on-property teams., • Serves as the sales contact for the General Manager, Revenue Management, Sales Support team, and Catering Sales leaders., • Serves as the Sales contact for customers; serves as the customer advocate., • Serves as the sales liaison with Lodging Dynamics National Sales and Marriott National Group Sales., • Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations., • Reviews the Smith Travel Research STAR report, competitive shopping reports, and uses other resources to maintain an awareness of each hotel's market position., • Researches competitors' Sales team strategies to identify ways to grow RevPAR and increase market share., • Attends sales strategy meetings to provide input on weekly and overall sales strategy., • Participates in business planning with the Revenue Management and Sales Support teams., • Suggests innovative Sales and Marketing ideas and proactively develops deployment strategies to continue to grow market share., • Proactively participates in hotel direct sales effort by conducting sales calls for assigned accounts and with members of the on-property Sales teams., • Evaluates each property's participation in the various sales channels (e.g., OTA, Group, brand.com, RFP, etc.)., • Executes and supports brand standards., • Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence)., • Participates in and practices daily service basics of the brand., • Verifies that the property implements a seamless turnover from Sales to Operations., • Maintains successful performance by increasing revenues and controlling expenses., • Interfaces with Revenue Management and Sales Support teams to execute the Marketing quarterly action plans., • Develops strong partnerships with local organizations to further increase brand and product awareness., • Develops and manages internal key stakeholder relationships., • Develops strong community and public relations by obtaining property participation in local, regional, and national tradeshows and client events., • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program or event., • Serves the customer by understanding their needs and recommending the appropriate features and services to best meet their needs and exceed their expectations, while building a relationship and brand loyalty., • Gains understanding of each hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program or event., • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders., • Develops strategic working relationships with leaders of these sales channels in order to proactively position and drive sales to the property., • Functions as the business leader of the property's Sales department with overall responsibility for achieving booking goals and property revenue., • Coaches leaders of the Revenue Management team in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance., • Develops quarterly bonus Key Sales Objectives (KSO) and sales action plans for Sales Manager(s)., • Verifies the Sales teams are leveraging brand demand engines to full potential., • Verifies that effective structures, processes, jobs, and performance management systems are in place and in practice., • Sets career development goals and reviews performance for direct reports using Perfode.com., • Addresses performance issues and holds teams accountable for successful results., • Forecasts talent needs and manages talent acquisition strategy to minimize lost time due to turnover., • Keeps an active list of the competition's best salespeople and executes a recruitment and acquisition plan., • Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent., • Attendance is a key component of this position., • Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire., • Maintains open and effective communication with team members and management., • Attends and participates in team meetings., • Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines., • Completes all required Company training/compliance courses as assigned., • Adheres to Company standards and maintains compliance with all policies and procedures., • Performs other related duties and responsibilities as assigned.EDUCATION, • Associate's degree in business administration, marketing, hotel and restaurant management, or equivalent in related field.EXPERIENCE, • A minimum five (5) years of experience in the hotel sales and marketing field required. Specific supervisory duties include, but are not limited to the following: • Determines and creates policies, procedures, and manuals for direct reports., • Establishes objectives and goals for the team., • Assigns, monitors, and reviews work; evaluates direct report's performance., • Recruits and interviews., • Orientates and trains., • Issues corrective action and makes recommendations for termination., • Investigates and resolves concerns and complaints., • Creates department work schedules., • Approves time records and time off requests., • Proactively assesses risk to establish systems and procedures to protect organizational assets., • Ensures compliance with safety regulations., • Develops and oversees the department's budget.LICENSES & CERTIFICATIONS, • Customer service skills., • Able to maintain a positive and professional working environment., • Fosters a culture of excellence., • Attention to detail., • Analytical and problem-solving skills., • Able to maintain composure and objectivity under pressure., • Proficient in time management; the ability to effectively organize and manage multiple priorities., • Recognizes an emergency situation and takes appropriate action., • Able to lead in a culturally diverse work environment and is a champion for diversity in the organization., • Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels., • Ability to motivate and inspire a team to provide extraordinary customer service., • Excels at team building, leadership, and development., • Ability to take initiative and effectively adapt to shifting internal and external conditions., • Proficient in Google Docs/Microsoft Word., • Proficient in Google Sheets/Microsoft Excel., • Basic knowledge of Google Slides/Microsoft PowerPoint., • Basic math skills., • Performs well with frequent interruptions and/or distractions., • Understands how to develop and implement business strategies., • Ability to interpret and create policies, procedures, and manuals., • Able to communicate appropriately and effectively with all levels of management and external stakeholders., • Business acumen, including financial management, budgeting, cost control, and revenue optimization., • Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and guests., • Interpersonal skills to include coaching, counseling, mentoring, and public relations., • Able to identify and seize revenue-generating opportunities while effectively managing costs and resources., • Visionary mindset, capable of developing and executing a comprehensive business strategy that aligns with brand identity and exceeds guest expectations., • Knowledge of key industry trends, regulations, and the current industry landscape., • Proven ability to drive revenue growth, optimize costs, and achieve financial targets., • Capable of addressing complex issues and making balanced tradeoffs between brand requirements and commercial realities in a practical and diplomatic manner., • Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary., • Proficient in negotiations., • Proficient in public speaking., • Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements., • Able to maintain a positive and professional working environment., • Fosters a culture of excellence., • Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.TRAVEL REQUIREMENTS, • No travel required.PHYSICAL DEMANDS, • Reaching: Extending hand(s) and arm(s) in any direction., • Standing: Particularly for sustained periods of time., • Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from one work site to another often., • Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward., • Pulling: Using upper extremities to exert force in order to draw, haul, or tug objects in a sustained motion., • Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically, if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles., • Grasping: Applying pressure to an object with the fingers and palm., • Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly., • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound., • Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling., • Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers., • Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections., • Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a minor amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.WORK ENVIRONMENT, • None: No exposure to adverse environmental conditions (typical office/administrative setting).DISCLAIMER

Job DescriptionSummary/Objective: In this role, the General Manager is responsible for the operation and financial performance by providing direction and leadership to exempt and non-exempt associates at this facility. This position is responsible for developing and leading a team that will manage the employee performance, inventory, vendor, carrier, and customer relationships. This role is ultimately responsible for ensuring that orders are selected accurately and packed/shipped without damage for timely delivery. Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This position is responsible for developing and leading a team that will manage the employee performance, inventory, vendor, carrier, and customer relationships and ensuring that orders are selected accurately and packed/shipped without damage for timely delivery, • Ensures operational procedures for executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy in place, • Develops and manages a comprehensive strategy for the facility by shaping requirements, assessing deliverables and utilizing resources to help eliminate process problems, • Plans long-term labor needs based on sales, forecasts and historical data, • Conducts analysis of workload compared to labor hours and equipment, • Collaborates with teams from other facilities to share knowledge and problem solve, • Responsible for facility P&L and budget preparation, • Audits all billing activity for accuracy, • Drives continuous improvements to safety, quality, cost and delivery while growing and expanding capabilities within the warehouse, • Ensures the daily pre-shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information, • Ensures proper staffing and support hiring for all facility operations, • Produces and effectively communicates department goals and individual performance goals that ensure the facility achieves operational success, • Provides feedback, coaching, guidance, and recognition to enhance other’s skill development, • Acts as a role model for the department in support of corporate mission, vision, and values, • Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals, • Ensures the safe, clean and efficient operation of the facility to meet service standards, • Actively supports and participates in all safety initiatives in the facility, • Performs safety observations to coach employees on safety procedures, • Servant Leadership, • Passion for Excellence, • Integrity, • Resilient, • Intense Safety Focus, • Bachelor's Degree (B.A./B.S.) from four-year college/university or 7-10 years related experience at management level, in logistics; or equivalent combination of education and experience in a high-volume warehouse, preferably cross dock or transloading, distribution, manufacturing or similar environment., • At Minimum 5 years managing a logistics and supply chain distribution network and managing exempt employees., • Proven ability to measure and perform against internal expectations, industry standards, WMS systems, equipment, and safety related programs., • Working knowledge in a cross dock, pic n pack, kitting and sales environment preferred., • Working knowledge of OSHA, DOT, HAZMAT, FDA regulations, • Prior experience with the preparation of operating budgets, capital improvement projects, cost reduction initiatives and productivity improvement plans., • Excellent in interpersonal and communication skills, both verbal and written., • Demonstrate the ability to develop and maintain collaborative relations among all levels of an organization., • Computer literacy with MS Office Suite essential; prior experience with Warehouse Management Systems or Transportation Management Systems desirable. AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment. Powered by JazzHR oOKIwoObgm