Housekeeping Manager - Loews Hotels Universal Orlando
hace 23 días
Orlando
Job Description At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? * We offer excellent benefits and perks including one free meal per shift and free theme park access. * We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. * We embrace diversity at our core and offer the opportunity for all team members to reach their potential. * We invest in training and development opportunities for all team members. * We promote social responsibility by being a good neighbor in the community. * We care for you, just as we care for others. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement We are seeking An experienced and detail-oriented Housekeeping Manager to lead our team in maintaining the highest standards of cleanliness and guest satisfaction. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record in managing housekeeping operations in a hotel environment. A commitment to excellence and a proactive approach to problem-solving are essential for success in this role. Who You Are: • A passionate hospitality professional with a proven track record in housekeeping management., • Detail-oriented and proactive, with a strong focus on maintaining high standards., • A confident leader who thrives in fast-paced environments and communicates effectively., • Dedicated to enhancing both guest and team member experiences., • Oversees daily assignments of duties of Housekeeping staff while analyzing room turns and making staff or procedural adjustments as necessary., • Develop, implement, and maintain housekeeping standards and procedures to ensure cleanliness and organization throughout the hotel., • Interview and select all departmental line level colleagues., • Maintain optimal housekeeping staffing levels to ensure peak performance and supervision., • Ensure smooth, efficient, and cost-effective operations, including labor management and inventory control., • Coordinate departmental activities with other hotel departments to maintain overall cleanliness., • Coordinate special projects related to housekeeping as directed by the Director, Housekeeping., • Keep leadership informed of significant departmental updates and activities., • Oversee the 3rd party uniform and laundry services., • Hold regular team meetings to share essential operational information and address guest concerns., • Evaluate team member performance, identify areas for improvement, and mentor team members and leaders to aid in their advancement., • Minimum of two years' experience in hospitality or relevant industry required., • Minimum of one year leadership experience hospitality or relevant industry is preferred., • Previous experience in Housekeeping preferred, • Previous experience with property management systems preferred (HOTSOS, REX, PMS, OPERA)., • Excellent Guest Service skills required, • Bachelor's Degree or relevant work experience preferred, • Ability to communicate effectively in English verbally and written with team members, leaders and guests required., • Ability to walk, stand, stoop, bend, push, pull, and lift up to 50 pounds as required.