Program Assistant
1 day ago
Denver
Job Description Job Title: Program Assistant FLSA Status: Full Time - non-exempt Reports to: Shift Supervisor Schedule: Overnight Supervises: N/A Rate of Pay: $21.63/ hour Closing Date: 11/21/2025 Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following: • Health, vision, dental, life as well as voluntary life and disability insurance, • Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire), • Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment), • One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment), • Pension Plan (after one year of continuous service) Duties and Responsibilities - -Customer Service: provide strong customer service to guests, which always includes positive and supportive communication. • Maintain accurate count of guests, partners and visitors who are on site at all times., • Address conflicts and mediate issues to ensure a peaceful and safe environment., • Provide meal service in compliance with ServSafe regulations during designated times., • Attend all staff meetings as assigned., • Performs all other duties as assigned. Education - o High School diploma or G.E.D. required. Skills - o Conflict Resolution: provide a positive, solution-focused approach to conflict. o Self-Direction: work independently within clear parameters within a team environment. o Problem solving skills: Ability to assess complex and changing situations, identify barriers and develop creative solutions. Qualifications - o Demonstrated history of providing professional services. o Demonstrated history of providing customer service in a professional setting. o Desire to serve others by building on their strengths. o Comfortable working in a crisis-oriented environment and responding appropriately to a person in crisis. o Ability to respond with humility to diversity and the needs of our unhoused neighbors. o Ability to work effectively, cooperatively and respectfully with staff, volunteers, guests, partners and community members regardless of race, ethnicity, national origin, partner status, faith, age, socio-economic status, gender identification, and physical or mental ability. o Act with honesty and integrity; exercise appropriate discretion and maintain confidentiality of information. o Ability to work schedule as assigned, working as a part of a 24-hour system, and staying awake at all times during work hours. Physical Requirements • Ability to maneuver., • Ability to remain in a stationary position., • Ability to grasp, push, pull, and reach overhead., • Ability to operate telephone., • Ability to lift 25 pounds., • Ability to respond to emergency situations., • Ability to access and produce information from the computer., • Ability to understand written information