Front Office & Client Experience Coordinator (Receptionist)
hace 11 días
Phoenix
Job DescriptionDescription: At Grand Canyon Law Group, we help good people accused of a crime take control of their case and save their future. The Front Office & Client Experience Coordinator is often the first voice a client hears and the first face they see when they walk through our doors. This role is essential to creating a welcoming, professional, and organized environment while supporting the day-to-day flow of the office. This is more than a traditional receptionist role. This position plays a key part in shaping the client experience, supporting intake and administrative workflows, and ensuring the front office runs with compassion, honesty, and results. We are looking for a bright, driven, and polished professional who can bring calm to high-stress situations, communicate with confidence and empathy, and take ownership of the front office with urgency and care. Core Responsibilities Client Experience & Front Office • Serve as the first point of contact for clients, potential new clients, guests, and referral partners, • Welcome visitors with warmth, professionalism, and confidence, • Maintain a polished, organized, and client-ready lobby, reception area, and conference rooms, • Answer incoming calls promptly and professionally, • Route current client calls, potential new client calls, and outside calls to the appropriate team members, • Take accurate messages and ensure timely follow-up, • Assist with office opening and closing procedures, • Help maintain office supplies, refreshments, and front office organization, • Support administrative tasks such as data entry, document handling, reporting, and scheduling support as assigned, • Assist with in-person payment handling and related documentation in accordance with firm procedures, • Support intake and CRM-related administrative workflows with accuracy and urgency, • Help ensure client information, documentation, and internal follow-up tasks are handled properly What Success Looks Like in This Role, • Every client and guest feels welcomed, respected, and cared for, • The front office stays organized, polished, and professional, • Calls, messages, and administrative tasks are handled accurately and promptly, • Communication is clear, honest, and dependable, • The role is approached with urgency, ownership, and attention to detail, • The Front Office Coordinator reflects the firm’s core values of Compassion, Honesty, and Results in every interaction Requirements: Required Qualifications • At least 2 years of experience in a receptionist, front desk, administrative, client service, or office coordination role, • Strong verbal and written communication skills, • Professional presence with a warm, polished, and confident demeanor, • Strong organizational skills and attention to detail, • Ability to manage multiple priorities in a fast-paced environment, • Ability to remain calm, professional, and compassionate during stressful or emotionally charged interactions, • Comfortable handling sensitive and confidential information with discretion, • Experience using office technology and software systems, including email, calendars, and data entry platforms, • Ability to follow written procedures and firm processes consistently, • Ability to occasionally lift or move office supplies, deliveries, or similar items up to 20 pounds, • Must be able to work full-time, on-site, Monday through Friday Preferred Qualifications, • Experience working in a law firm, medical office, or other professional services environment, • Experience in a client-facing role involving high call volume and in-person interaction, • Familiarity with CRM, case management, billing, or scheduling systems, • Experience handling payments, client documentation, or administrative reporting, • Bilingual abilities are a plus, particularly Spanish Key Traits for Success, • Bright, driven, and eager to grow, • Compassionate and service-minded, • Honest, dependable, and accountable, • Highly organized and proactive, • Strong sense of urgency, • Emotionally intelligent and professional under pressure, • Team-oriented, coachable, and solutions-focused