Part-Time Certified Medical Assistant (CMA)
hace 11 días
Cary
Job Description At Gameday Men’s Health, we’re looking for a high-accountability, patient-focused Medical Assistant who can handle both front office and back office responsibilities. This is a true hybrid role. You’ll greet patients, manage scheduling and payments, support patient follow-up, and keep the front office running smoothly while also performing clinical duties such as vitals, venipuncture, injections, and lab support. You’re not just checking patients in or drawing blood. You’re helping own the entire patient experience. We are a performance-driven men’s health practice focused on proactive care, strong patient relationships, and measurable outcomes. The right person will be organized, clinically competent, highly coachable, and willing to take ownership of whatever needs to get done. Your ResponsibilitiesFront Office & Patient Experience • Greet and welcome patients with professionalism, warmth, and confidence., • Own the patient check-in and check-out experience from beginning to end., • Answer incoming calls promptly, professionally, and accurately., • Schedule and manage patient appointments, follow-ups, and lab visits., • Explain Gameday services, pricing, membership options, and processes clearly to patients., • Collect and process payments accurately, including FSA/HSA transactions and documentation., • Maintain accurate patient records, scheduling information, intake forms, and documentation in the EMR/CRM., • Ensure all required consents, forms, and compliance documentation are completed and current before services are provided., • Assist with new patient onboarding, including paperwork, intake, and orientation to the Gameday experience., • Document new inquiries, consultations, patient interactions, and follow-up activity in the CRM., • Conduct proactive patient outreach for appointment reminders, lab reminders, follow-ups, and lapsed patients., • Assist with billing and administrative workflows as needed., • Support the General Manager, Clinic Director, providers, and clinical team with day-to-day operational needs. Clinical / Back Office Responsibilities • Deliver patient-first care in accordance with Gameday clinical standards and protocols., • Obtain and accurately document patient vital signs and medical histories., • Perform venipuncture and blood draws with confidence and attention to patient comfort., • Administer injections and medications safely and in accordance with established clinical protocols and applicable requirements., • Assist providers with patient visits and clinical workflows., • Prepare patients for examinations and procedures., • Perform basic wound care and other duties within the scope of your training and applicable requirements., • Complete and submit laboratory requisitions accurately and on time., • Support lab workflows and ensure specimens and results are handled appropriately., • Review and document laboratory information accurately in the appropriate systems., • Communicate relevant patient information and clinical concerns to the appropriate provider or clinical leader., • Maintain a clean, organized, and professional clinical environment., • Follow HIPAA, OSHA, infection-control, safety, and other applicable compliance requirements. Medication & Inventory Management • Place and manage medication orders with compounding and standard pharmacies., • Track medication orders and communicate updates or issues to the clinical team., • Receive, verify, organize, and properly store medications and medical supplies., • Monitor inventory levels and proactively identify items that need to be reordered., • Help maintain accurate inventory records and prevent stockouts or unnecessary over-ordering., • Ensure medications and supplies are stored, handled, and documented appropriately., • Maintain an organized and compliant clinical supply environment. Technology, Documentation & Operations • Maintain accurate and timely information across the EMR, CRM, scheduling, and other clinic systems., • Use Google Workspace, Google Sheets, Microsoft Excel, and other software to manage patient information, inventory, and operational reporting., • Learn new technology and systems quickly., • Maintain a high level of accuracy with data entry and documentation., • Protect patient confidentiality and maintain strict adherence to HIPAA requirements., • Identify operational problems and take ownership of resolving them rather than simply passing them along. You’ll thrive at Gameday if you: • Take ownership without waiting to be asked., • Can confidently transition between front office and clinical responsibilities., • Are organized and able to manage multiple priorities in a fast-paced environment., • Communicate clearly and proactively with patients and teammates., • Have a professional, compassionate bedside manner., • Take pride in accurate documentation and attention to detail., • Enjoy building long-term relationships with patients., • Are comfortable discussing services and pricing with patients., • Are clinically confident and comfortable performing blood draws and injections., • Are highly coachable and actively seek opportunities to improve., • Can work independently while knowing when to ask for help., • Understand that an exceptional patient experience and a well-run, profitable clinic go hand in hand. This role probably isn't for you if you: • Are looking for a simple clock-in/clock-out job., • Prefer to work exclusively in either the front office or back office., • Need to be told what to do at every step., • Resist feedback or accountability., • Cut corners on patient care, documentation, payments, or compliance., • Become overwhelmed when priorities change., • Don't take ownership when something goes wrong., • View administrative responsibilities as "not my job.", • Aren't comfortable contributing to the overall success of the clinic. Requirements • High school diploma or GED required., • Completion of an accredited Medical Assisting program (CAAHEP or ABHES) strongly preferred., • Current Medical Assistant certification through AAMA, AMT, NHA, NAHP, NCCT, or another recognized certifying organization preferred., • Demonstrated ability to perform venipuncture/blood draws., • Demonstrated ability to administer injections safely and appropriately., • Ability to accurately obtain and document vital signs., • Current CPR/BLS certification preferred., • Previous experience in a medical practice, men's health, primary care, urology, endocrinology, family medicine, med spa, laboratory, or similar healthcare environment preferred., • Previous front-office, scheduling, patient service, or healthcare administrative experience preferred., • Experience with EMR/CRM systems preferred., • Proficiency with Google Workspace and Microsoft Office, including Google Sheets and Microsoft Excel., • Strong written and verbal communication skills., • Excellent organizational skills and attention to detail., • Ability to maintain patient confidentiality and comply with HIPAA and applicable regulations., • Must be able to work effectively in a fast-paced, team-oriented environment., • No current or pending malpractice lawsuits. Compensation & Benefits • Competitive hourly compensation based on experience and qualifications., • Bonus opportunities tied to individual and clinic performance., • Professional development and continuing education opportunities., • Opportunity for growth within a rapidly expanding men's health organization., • Work alongside a team committed to improving the health, confidence, and quality of life of men. Why Gameday Men's Health? We’re not a volume-based clinic where patients are treated like numbers. Gameday Men's Health is focused on proactive care, strong patient relationships, personalized treatment, and real outcomes. Our patients trust us with an important part of their lives, and we take that responsibility seriously. We're looking for someone who wants more than a job. We want someone who wants to contribute, grow, take ownership, and make an impact. If you're a Medical Assistant who can deliver exceptional patient care, confidently handle both front and back office responsibilities, and bring an all-in, ownership mindset to work every day, we want to hear from you. Benefits: • Employee discount, • Free parking, • On-the-job training, • Opportunities for advancement, • Bonus opportunities
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