Test Prep Operations Associate
14 days ago
Westport
Job Description Test Prep Coordinator Location: Westport, CT Type: Full-Time | Non-Exempt Schedule: Primarily Monday–Friday, 9:30 a.m.–6:00 p.m. Who We Are At Freudigman & Billings, we believe that students learn best in the context of supportive relationships. Our Test Prep program helps students prepare for the SAT, ACT, and other standardized exams with individualized plans and close collaboration between families, tutors, and staff. Every detail of our process matters because each accurate score report, every correctly scheduled test, and each timely communication contributes to our students’ growth and confidence. The Role The Test Prep Coordinator ensures the smooth day-to-day operations of our Test Prep program while also supporting the Director and Assistant Director of Test Prep with database management, daily communication, and ongoing projects. This position is perfect for someone who thrives on both big-picture coordination and transactional minutiae, someone who will notice if a step was skipped, a file is incomplete, or a process doesn’t quite add up, and will dig in to resolve it. This is not a behind-the-scenes role: You’ll manage our practice testing program, support communication with families, interact with proctors and other administrative team members, and maintain meticulous student records. You’ll also be a critical partner in making sure our Test Prep department delivers the high-quality, individualized service our students and their families expect. What You’ll Do • Practice Testing Program: Oversee logistics for weekly practice tests (sign-ups, test selection, proctor scheduling, scoring QA, and communication with families)., • Data & Records: Maintain accurate student records, proactively identify missing information, flag discrepancies for follow-up, and add additional information as it becomes available., • Client Communication: Send registration guides and score reports, monitor emails/phone calls, and ensure families receive timely and professional responses., • Scheduling: Confirm practice tests, client assessments, and parent phone calls. Coordinate with Client Services team for scheduling of some initial and ongoing student tutoring sessions., • Team Leadership: Supervise and coordinate proctors; assist with hiring and onboarding., • Director Support: Provide administrative and project support to the Director of Test Prep, including curriculum development and data systems., • Special Projects: Contribute to onboarding processes, curriculum organization, and ongoing improvements to the Test Prep process. What We’re Looking For • Education: Bachelor’s degree required, • Experience: Prior administrative, educational, or program coordination experience preferred, • Skills:, • Strong organizational skills and exceptional attention to detail, • Excellent communication and customer service abilities, • Comfortable managing multiple priorities in a fast-paced environment, • Proficiency with Google Workspace, Podio (or similar CRM/project management tools), and databases, • Mindset:, • A commitment to our mission of supporting student learning through relationships, • A natural problem-solver who will roll up their sleeves to fix what’s missing or unclear, • A collaborative teammate who can also work independently Why Join Us? • Be part of a team that directly impacts students’ confidence and academic growth, • Gain experience in educational services, program coordination, and leadership, • Work in a collaborative, mission-driven environment with opportunities for professional development, • Competitive compensation and benefits package Physical & Work Environment • Prolonged periods of sitting or standing and working on a computer, • Ability to lift up to 15 pounds (test materials), • Office-based in Westport, CT How to Apply Interested candidates should submit a resume and cover letter explaining your interest in the role and how your skills align with our mission. Company DescriptionPhilosophy: Our team provides educational solutions for adolescents and children through individual assessment, personally tailored learning programs, and one-on-one coaching. Who We Are: Over the last decade, Freudigman & Billings has attracted the kinds of tutors who are committed to building a community. Who We Serve: Freudigman & Billings serves students with a variety of needs and goals, beginning in middle school all the way up through college.Philosophy:\r\nOur team provides educational solutions for adolescents and children through individual assessment, personally tailored learning programs, and one-on-one coaching.\r\n \r\nWho We Are:\r\nOver the last decade, Freudigman & Billings has attracted the kinds of tutors who are committed to building a community.\r\n\r\nWho We Serve:\r\nFreudigman & Billings serves students with a variety of needs and goals, beginning in middle school all the way up through college.