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Job DescriptionDescription: COMPANY OVERVIEW CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community. Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations. We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home. MISSION We improve lives through improving the well-being of families through high quality, compassionate health care. CORE VALUES RESPECT We treat all persons with dignity and compassion INTEGRITY We build trust through honesty, word and deed EXCELLENCE We use best practices to deliver exceptional quality care AFFORDABILITY We manage resources to provide affordable health care TEAMWORK We work together as a team in the interest of patient care JOB SUMMARY: We are searching for our next SUPER STAR ! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities. COMPREHENSIVE BENEFIT PACKAGE • Competitive Compensation, • Health, Dental, Vision & Life Insurance, • Retirement Plans 403(B)- Company Match Contributions, • Basic Life Insurance, • Basic Life Insurance for your Spouse & Children, • Short & Long-Term Disability, • Flexible Spending Account (FSA), • Wellness Employee Assistance (EAP), • Travel Reimbursement, • Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected, • Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork., • Benefits start after 30 days, • Fun & Energetic, Family-Based Environment DUTIES AND RESPONSIBILITIES: • Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers., • Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets., • Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others)., • Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic., • Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status., • Demonstrate ability to schedule patient appointments according to established protocols., • Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update household’s financial and demographic information annually., • Perform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically., • Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary., • Follow-up on no-shows as directed by Provider., • Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook., • Demonstrate excellent attendance and punctuality., • Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency., • Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards., • Participate in the agency’s Quality Improvement Program., • Assists with outreach activities and other duties as assigned by the Director or Supervisor. PHYSICAL REQUIREMENTS: • Must be able to perform the essential functions of the position., • Must be able to meet the attendance requirements of the position., • Must not pose a threat to the health or safety of other individuals in the workplace., • Physical ability to lift up to 20 pounds unassisted., • Must be able to deliver excellent customer service, externally and internally The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned. Requirements: QUALIFICATIONS: Education: High School Diploma or equivalent Experience: General experience working in a health care setting; and experience with medical data entry preferred. Strong clerical skills to include keyboarding and a good understanding of basic math. Computer knowledge and use of calculator. Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-average attention to detail. Bilingual English/Spanish CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Job DescriptionDescription: COMPANY OVERVIEW CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community. Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations. We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home. MISSION We improve lives through improving the well-being of families through high quality, compassionate health care. CORE VALUES RESPECT We treat all persons with dignity and compassion INTEGRITY We build trust through honesty, word and deed EXCELLENCE We use best practices to deliver exceptional quality care AFFORDABILITY We manage resources to provide affordable health care TEAMWORK We work together as a team in the interest of patient care JOB SUMMARY: We are searching for our next SUPER STAR ! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities. COMPREHENSIVE BENEFIT PACKAGE • Competitive Compensation, • Health, Dental, Vision & Life Insurance, • Retirement Plans 403(B)- Company Match Contributions, • Basic Life Insurance, • Basic Life Insurance for your Spouse & Children, • Short & Long-Term Disability, • Flexible Spending Account (FSA), • Wellness Employee Assistance (EAP), • Travel Reimbursement, • Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected, • Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork., • Benefits start after 30 days, • Fun & Energetic, Family-Based Environment DUTIES AND RESPONSIBILITIES: • Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers., • Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets., • Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others)., • Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic., • Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status., • Demonstrate ability to schedule patient appointments according to established protocols., • Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update household’s financial and demographic information annually., • Perform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically., • Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary., • Follow-up on no-shows as directed by Provider., • Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook., • Demonstrate excellent attendance and punctuality., • Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency., • Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards., • Participate in the agency’s Quality Improvement Program., • Assists with outreach activities and other duties as assigned by the Director or Supervisor. PHYSICAL REQUIREMENTS: • Must be able to perform the essential functions of the position., • Must be able to meet the attendance requirements of the position., • Must not pose a threat to the health or safety of other individuals in the workplace., • Physical ability to lift up to 20 pounds unassisted., • Must be able to deliver excellent customer service, externally and internally The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned. Requirements: QUALIFICATIONS: Education: High School Diploma or equivalent Experience: General experience working in a health care setting; and experience with medical data entry preferred. Strong clerical skills to include keyboarding and a good understanding of basic math. Computer knowledge and use of calculator. Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-average attention to detail. Bilingual English/Spanish CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Job DescriptionDescription: COMPANY OVERVIEW CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community. Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations. We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home. MISSION We improve lives through improving the well-being of families through high quality, compassionate health care. CORE VALUES RESPECT We treat all persons with dignity and compassion INTEGRITY We build trust through honesty, word and deed EXCELLENCE We use best practices to deliver exceptional quality care AFFORDABILITY We manage resources to provide affordable health care TEAMWORK We work together as a team in the interest of patient care JOB SUMMARY: We are searching for our next SUPER STAR ! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities. DUTIES AND RESPONSIBILITIES: • Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers., • Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets., • Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others)., • Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic., • Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status., • Demonstrate ability to schedule patient appointments according to established protocols., • Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update household’s financial and demographic information annually., • Perform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically., • Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary., • Follow-up on no-shows as directed by Provider., • Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook., • Demonstrate excellent attendance and punctuality., • Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency., • Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards., • Participate in the agency’s Quality Improvement Program. Requirements: QUALIFICATIONS: Education: High School Diploma or equivalent Experience: General experience working in a health care setting; and experience with medical data entry preferred. Strong clerical skills to include keyboarding and a good understanding of basic math. Computer knowledge and use of calculator. Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-average attention to detail. Bilingual English/Spanish (preferred). CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Job Description About the Job The Appointment Scheduler is responsible for registering and scheduling patients at South Texas Renal Care Groups offices city-wide ensuring that processes and procedures exceed customer expectations. This position enhances the patient experience with one telephone call to schedule and register for an appointment. The Appointment Scheduler reviews insurance benefit information, estimated costs, and payment options with the patient. Also obtains or reviews all necessary demographic, clinical, procedural, and prep information with the patient or representative. This position also enhances the Provider experience by offering a single point of contact for the referring offices. Essential Job Duties 1. Accountable to verify accuracy of patient demographics., 2. Identifies and reports possible Compromised Records or Identity Theft., 3. Interacts with customer to gather and verify needed registration and scheduling information., 4. Accurately inputs patient demographic, insurance, and essential scheduling into the appropriate database so that billing, reporting, and analysis by facility, corporate, state, and federal agencies can be performed., 5. Comprehends and provides explanation of legal documents in accordance to regulatory requirements., 6. Holds financial discussion with patient or representative which includes insurance benefits, cost estimation, financial obligation, and identifying financial assistance needs., 7. Articulates billing process information and maintains the stats determined reasonable for position, 8. Interacts between physicians, physician's office staff, and ancillary departments as needed in the interest of the patient to obtain orders and diagnosis for patients., 9. Provides customers with information concerning examination content and pre-examination instructions including preps and timetables providing way-finding as needed., 10. Coordinates appointments for patients between multiple locations in the system., 11. Documents discussions with patients by entering detailed notes in the appropriate software, and ensures accurate record keeping for any follow up needed., 12. Greets patient/clients in person and on the phone with an "I CARE" attitude, responding with empathy and positive interpersonal skills., 13. Maintains expected productivity and quality standards including working all daily, weekly, and monthly reports timely and accurately., 14. Tactfully handles difficult situations with unhappy customers applying Healing Connection principles to achieve positive service recovery., 15. May lead, mentor, and/or train new employees. Minimum Requirements An exceptional, upbeat phone voice A desire to answer and utilize the telephone Healthcare experience working directly with patients on a one on one level via telephone and in person. Ability to overcome obstacles and assist all patients as needed Understand this position is the first impression of the practice and an example of the care the caller will receive. Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts. Four years of general customer service experience, or two years medical admitting, billing, collection or insurance experience and two years of customer service experience in an office, call center, or other professional environment. Demonstrated excellent communication and interpersonal skills Experience managing multiple tasks or priorities. Demonstrated working knowledge of word processing, spreadsheet, email, and calendaring programs. Demonstrated typing proficiency. Demonstrated ability to work effectively in time sensitive situations. Demonstrated independent and critical decision making skills. Bi-lingual - Spanish speaking Preferred Requirements Knowledge of medical terminology Versed in CPT/ICD codes Posting Specifics Career Level Required Experienced (Non-Manager) Experience Required 1+ to 2 Years Education Required High School or equivalent Benefits Eligible: Yes Shift Details: Monday - Friday 8:30am - 5:30pm Job Posted by ApplicantPro

Job Description Job Title: Medical Customer Service Representative Location: San Antonio, TX – Onsite (Fully Remote potential after training) Assignment Type: Contract-to-hire Compensation: $17.00 – $19.00 / Hourly Work Schedule: Monday–Friday, 11:00 AM – 8:00 PM Benefits: This position is eligible for medical, dental, vision, and 401(k) Position Overview: Addison Group is hiring for a fast-paced healthcare call center project in San Antonio, TX. This is a contract-to-hire role. We’re seeking candidates with strong customer service skills, call center experience, and familiarity with healthcare processes and terminology who are seeking a long-term opportunity. Key Responsibilities: • Handle a high volume of inbound calls related to patient scheduling and healthcare inquiries., • Deliver clear, compassionate communication to patients and caregivers., • Accurately document call details and escalate concerns when necessary., • 2–5 years of experience in a call center or customer service role., • Prior experience in a healthcare setting is highly preferred., • Comfortable discussing healthcare-related topics with professionalism., • Start Dates: 10/20 or 10/27, • Remote capability: work from home option after completing training successfully, • Training: 3 weeks (2 weeks classroom, 1 week on the floor), schedule Monday–Friday 8:00 AM – 5:00 PM, • Work Schedule After Training: Monday–Friday, 11:00 AM – 8:00 PM, • Overtime Policy: May require weekly overtime + voluntary opportunitiesAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Job DescriptionDescription: COMPANY OVERVIEW CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community. Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community based program focused on providing culturally competent care for underserved populations, to a network of high quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations. We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home. MISSION We improve lives through improving the well-being of families through high quality, compassionate health care. CORE VALUES RESPECT We treat all persons with dignity and compassion INTEGRITY We build trust through honesty, word and deed EXCELLENCE We use best practices to deliver exceptional quality care AFFORDABILITY We manage resources to provide affordable health care TEAMWORK We work together as a team in the interest of patient care JOB SUMMARY: The Senior Customer Service Representative (Senior CSR) plays a key leadership role in ensuring exceptional patient experiences at El Centro del Barrio clinics. This position assists in overseeing daily operations of the Contact Center, including staff training, performance monitoring, and quality assurance. The Senior CSR serves as a resource and mentor to staff, fostering a culture of excellence and continuous improvement in patient service delivery. DUTIES AND RESPONSIBILITIES: Develop and implement standardized training and curriculum for staff. Provides oversight for consistent patient scheduling (i.e., all patient appointments) protocols and service standards ·Develop and report metrics that measure the effectiveness of activities to support organizational goals Provide timely and effective coaching for improvement with staff. Perform quality assurance checks on staff to ensure they meet department standards. Coach to provide excellent customer service to callers adhering to “first call resolution.” Provide ongoing coaching, training and supervision of the call flow; to ensure call proficiencies are in adherence. Demonstrate a strong ability to schedule patient appointments according to established protocols by service line. Demonstrate a basic understanding of insurance and eligibility programs. Understands and upholds CentroMed’s mission and values relating to ethics, integrity, safety, corporate responsibility and objectives Actively participates in maintaining high levels of excellent customer service internally and externally Abide by policies and procedures set forth by CentroMed Participate in the agency’s Quality Improvement Program. Ensure the protection and security of all personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent from unauthorized disclosures. Demonstrating and maintaining the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA). Assists in training new employees in performing their job duties as requested Performs all duties in conformance to appropriate safety and security standards. Performs other duties assigned. Work must be performed on-site as designated Requirements: QUALIFICATIONS: Education: High School Diploma or equivalent Experience Minimum three years administrative experience in a healthcare setting Strong clerical skills with keyboarding and basic math, computers and calculator Possess mental ability to conduct interviews with better than average attention to detail Other Professional skill level in telephone techniques Bilingual/Bicultural (preferred) PHYSICAL REQUIREMENTS • Must be able to perform the essential functions of the position., • Must be able to deliver excellent customer service, externally and internally, • Must be able to meet the attendance requirements of the position., • Work must be performed at designated on-site location(s), • Must not pose a threat to the health or safety of other individuals in the workplace., • Physical ability to lift up to 20 pounds unassisted. CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Job DescriptionDescription: COMPANY OVERVIEW CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community. Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community based program focused on providing culturally competent care for underserved populations, to a network of high quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations. We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home. MISSION We improve lives through improving the well-being of families through high quality, compassionate health care. CORE VALUES RESPECT We treat all persons with dignity and compassion INTEGRITY We build trust through honesty, word and deed EXCELLENCE We use best practices to deliver exceptional quality care AFFORDABILITY We manage resources to provide affordable health care TEAMWORK We work together as a team in the interest of patient care JOB SUMMARY The Senior Customer Service Representative serves as the primary source of contact for patients at Centro del Barrio clinics and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. DUTIES AND RESPONSIBILITIES • Responsible for registration and processing all patients, • Conducts and records patient financial reviews, billings, collections and data summaries relevant to the agency’s UDS report, • Demonstrate proficiency in looking up accounts in the Practice Management system using name, alias, family members, SSN, and account numbers., • Demonstrate proficiency in entering charges for self pay, insurance co-pays, and eligibility programs. Reconcile charges and payments at the end of each day. Maintain error-free balance sheets., • Assist patients and visitors that walk into the clinic. Answer telephones identifying self and name of clinic., • Demonstrate an excellent understanding of insurance and eligibility programs, specifically Ryan White funding streams and Medicaid., • Demonstrate ability to schedule patient appointments according to established protocols., • Maintain 100% self-pay collection rate. Collect and secure all payments received at Clinic and abide by Daily Deposit Protocols. Demonstrate proficiency in collection of prior balances., • Perform intake interview on all new patients using a standard registration form and financial packet. Demonstrate proficiency in calculating annual household income. Review and update household's financial and demographic information annually., • Knowledge and complete understanding of the Electronic Health Record., • Follow-up on no-shows as directed by provider., • Determine patient eligibility for participation in special programs (i.e., Part A, Part A MAI, Title V, COPC, Methodist Healthcare Ministries, and others)., • Assist with scheduling of clerks to provide adequate coverage for departments., • Assist clinical teams in patient assessment via observation and notify clinician in the event of an emergency., • Abide by all policies and procedures set forth by CentroMed, • Participate in the agency’s Quality Improvement Program., • Ensure the protection and security of all personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent from unauthorized disclosures. Demonstrating and maintaining the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA)., • Assists in training new employees in performing their job duties as requested., • Performs all duties in conformance to appropriate safety and security standards., • Performs other duties assigned. Requirements: QUALIFICATIONS: Education: High School Diploma or equivalent One year college or Medical Assistant certification (preferred Experience Minimum three years administrative experience in a healthcare setting with bookkeeping or accounting (preferred) Strong clerical skills with keyboarding and basic math, computers and calculkator Possess mental ability to conduct financial interviews with better than average attention to detail Other Professional skill level in telephone techniques Bilingual/Bicultural (preferred) PHYSICAL REQUIREMENTS • Must be able to perform the essential functions of the position., • Must be able to deliver excellent customer service, externally and internally, • Must be able to meet the attendance requirements of the position., • Work must be performed at designated on-site location(s), • Must not pose a threat to the health or safety of other individuals in the workplace., • Physical ability to lift up to 20 pounds unassisted. CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Job DescriptionDescription: COMPANY OVERVIEW CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community. Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations. We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home. MISSION We improve lives through improving the well-being of families through high quality, compassionate health care. CORE VALUES RESPECT We treat all persons with dignity and compassion INTEGRITY We build trust through honesty, word and deed EXCELLENCE We use best practices to deliver exceptional quality care AFFORDABILITY We manage resources to provide affordable health care TEAMWORK We work together as a team in the interest of patient care JOB SUMMARY: We are searching for our next SUPER STAR ! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities. COMPREHENSIVE BENEFIT PACKAGE • Competitive Compensation, • Health, Dental, Vision & Life Insurance, • Retirement Plans 403(B)- Company Match Contributions, • Basic Life Insurance, • Basic Life Insurance for your Spouse & Children, • Short & Long-Term Disability, • Flexible Spending Account (FSA), • Wellness Employee Assistance (EAP), • Travel Reimbursement, • Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected, • Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork., • Benefits start after 30 days, • Fun & Energetic, Family-Based Environment DUTIES AND RESPONSIBILITIES: • Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers., • Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets., • Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others)., • Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic., • Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status., • Demonstrate ability to schedule patient appointments according to established protocols., • Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update household’s financial and demographic information annually., • Perform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically., • Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary., • Follow-up on no-shows as directed by Provider., • Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook., • Demonstrate excellent attendance and punctuality., • Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency., • Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards., • Participate in the agency’s Quality Improvement Program., • Assists with outreach activities and other duties as assigned by the Director or Supervisor. PHYSICAL REQUIREMENTS: • Must be able to perform the essential functions of the position., • Must be able to meet the attendance requirements of the position., • Must not pose a threat to the health or safety of other individuals in the workplace., • Physical ability to lift up to 20 pounds unassisted., • Must be able to deliver excellent customer service, externally and internally The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned. Requirements: QUALIFICATIONS: Education: High School Diploma or equivalent Experience: General experience working in a health care setting; and experience with medical data entry preferred. Strong clerical skills to include keyboarding and a good understanding of basic math. Computer knowledge and use of calculator. Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-average attention to detail. Bilingual English/Spanish CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Job DescriptionDescription: COMPANY OVERVIEW CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community. Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations. We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home. MISSION We improve lives through improving the well-being of families through high quality, compassionate health care. CORE VALUES RESPECT We treat all persons with dignity and compassion INTEGRITY We build trust through honesty, word and deed EXCELLENCE We use best practices to deliver exceptional quality care AFFORDABILITY We manage resources to provide affordable health care TEAMWORK We work together as a team in the interest of patient care JOB SUMMARY: We are searching for our next SUPER STAR ! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities. COMPREHENSIVE BENEFIT PACKAGE • Competitive Compensation, • Health, Dental, Vision & Life Insurance, • Retirement Plans 403(B)- Company Match Contributions, • Basic Life Insurance, • Basic Life Insurance for your Spouse & Children, • Short & Long-Term Disability, • Flexible Spending Account (FSA), • Wellness Employee Assistance (EAP), • Travel Reimbursement, • Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected, • Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork., • Benefits start after 30 days, • Fun & Energetic, Family-Based Environment DUTIES AND RESPONSIBILITIES: • Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers., • Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets., • Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others)., • Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic., • Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status., • Demonstrate ability to schedule patient appointments according to established protocols., • Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update household’s financial and demographic information annually., • Perform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically., • Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary., • Follow-up on no-shows as directed by Provider., • Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook., • Demonstrate excellent attendance and punctuality., • Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency., • Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards., • Participate in the agency’s Quality Improvement Program., • Assists with outreach activities and other duties as assigned by the Director or Supervisor. PHYSICAL REQUIREMENTS: • Must be able to perform the essential functions of the position., • Must be able to meet the attendance requirements of the position., • Must not pose a threat to the health or safety of other individuals in the workplace., • Physical ability to lift up to 20 pounds unassisted., • Must be able to deliver excellent customer service, externally and internally The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned. Requirements: QUALIFICATIONS: Education: High School Diploma or equivalent Experience: General experience working in a health care setting; and experience with medical data entry preferred. Strong clerical skills to include keyboarding and a good understanding of basic math. Computer knowledge and use of calculator. Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-average attention to detail. Bilingual English/Spanish CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Job DescriptionDescription: COMPANY OVERVIEW CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community. Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations. We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home. MISSION We improve lives through improving the well-being of families through high quality, compassionate health care. CORE VALUES RESPECT We treat all persons with dignity and compassion INTEGRITY We build trust through honesty, word and deed EXCELLENCE We use best practices to deliver exceptional quality care AFFORDABILITY We manage resources to provide affordable health care TEAMWORK We work together as a team in the interest of patient care JOB SUMMARY: We are searching for our next SUPER STAR ! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities. COMPREHENSIVE BENEFIT PACKAGE • Competitive Compensation, • Health, Dental, Vision & Life Insurance, • Retirement Plans 403(B)- Company Match Contributions, • Basic Life Insurance, • Basic Life Insurance for your Spouse & Children, • Short & Long-Term Disability, • Flexible Spending Account (FSA), • Wellness Employee Assistance (EAP), • Travel Reimbursement, • Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected, • Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork., • Benefits start after 30 days, • Fun & Energetic, Family-Based Environment DUTIES AND RESPONSIBILITIES: • Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers., • Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets., • Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others)., • Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic., • Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status., • Demonstrate ability to schedule patient appointments according to established protocols., • Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update household’s financial and demographic information annually., • Perform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically., • Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary., • Follow-up on no-shows as directed by Provider., • Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook., • Demonstrate excellent attendance and punctuality., • Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency., • Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards., • Participate in the agency’s Quality Improvement Program., • Assists with outreach activities and other duties as assigned by the Director or Supervisor. PHYSICAL REQUIREMENTS: • Must be able to perform the essential functions of the position., • Must be able to meet the attendance requirements of the position., • Must not pose a threat to the health or safety of other individuals in the workplace., • Physical ability to lift up to 20 pounds unassisted., • Must be able to deliver excellent customer service, externally and internally The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned. Requirements: QUALIFICATIONS: Education: High School Diploma or equivalent Experience: General experience working in a health care setting; and experience with medical data entry preferred. Strong clerical skills to include keyboarding and a good understanding of basic math. Computer knowledge and use of calculator. Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-average attention to detail. Bilingual English/Spanish CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Job DescriptionDescription:Work is On-site Full-time Mon- Friday 8:00- 5:00 COMPANY OVERVIEW CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community. Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community based program focused on providing culturally competent care for underserved populations, to a network of high quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations. We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home. MISSION We improve lives through improving the well-being of families through high quality, compassionate health care. CORE VALUES RESPECT We treat all persons with dignity and compassion INTEGRITY We build trust through honesty, word and deed EXCELLENCE We use best practices to deliver exceptional quality care AFFORDABILITY We manage resources to provide affordable health care TEAMWORK We work together as a team in the interest of patient care COMPREHENSIVE BENEFIT PACKAGE (Full-Time Employment Only) • Competitive Compensation, • Health, Dental, Vision & Life Insurance, • Retirement Plans 403(B)- Company Match Contributions, • Basic Life Insurance, • Basic Life Insurance for your Spouse & Children, • Short & Long-Term Disability, • Flexible Spending Account (FSA), • Wellness Employee Assistance (EAP), • Travel Reimbursement, • Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected, • Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork., • Benefits start after 30 days, • Fun & Energetic, Family-Based Environment JOB SUMMARY: We are searching for our next SUPER STAR ! The Customer Service Representative for the Call Center Department serves as a primary source of contact for patients at El Centro del Barrio clinics and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for scheduling, rescheduling, and cancelling appointments for all patients/families requesting health care services. The CSR will answer general questions asked by callers, or transfer callers to other parties if appropriate. The CSR will also make appointment reminder phone calls to patients as required. DUTIES AND RESPONSIBILITIES: • Demonstrate ability to provide excellent customer service to all callers including, whenever possible, “first call resolution.”, • Complete all calls as efficiently as possible, while still providing excellent customer service, to maximize the number of calls the Contact Center can handle and to provide a high service level to all callers., • Demonstrate proficiency in looking up patient accounts and encounters in the practice management system, using a variety of fields including but not limited to name, birth date, social security number, and account number., • Demonstrate proficiency in scheduling, rescheduling, and cancelling appointments in the practice management system based on patient or clinic needs., • Demonstrate a strong ability to schedule patient appointments according to established protocols by service line (medical, obstetrics, dental, and behavioral health) and by provider., • Answer telephones using script, identifying self and name of clinic., • Demonstrate a basic understanding of insurance (especially Medicaid and CHIP) and eligibility programs., • Make appointment reminder calls to patients (if an automated system is not making the calls), and follow up on calls where the automated system is unable to contact the patient., • Maintain excellent personal attire to include uniform and nametag., • Demonstrate excellent attendance and punctuality., • Demonstrate ability to meet department metrics., • Abide by policies and procedures dictated in the Employee Safety Handbook., • Participate in the agency’s Quality Improvement Program., • Monday Thru Friday 8am to 5pm, • Monday Thru Thursday 8:00am to 2:00pm, • Other duties as assigned by the immediate supervisor. The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned. Requirements: QUALIFICATIONS: Education: • High School Diploma or equivalent Experience: • General experience working in a health care setting preferred;, • Bilingual English/Spanish (required). CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

PURPOSE AND SCOPE: Provides psychosocial services to patients treated by the facility including in-center and home dialysis patients (if applicable) utilizing Social Work Theory of Human Behavior and accepted methods of social work practice. Works with the health care team to promote positive adjustment, rehabilitation and improved quality of life for our patients. In collaboration with the interdisciplinary team, informs, educates and supports staff in understanding the emotional, psychological and behavioral impact of Chronic Kidney Disease on the patient and family to ensure comprehensive quality care of our patients. Supports the Fresenius Kidney Care (FKC) commitment to the Quality Indicators and Outcomes and Quality Assessment and Improvement (QAI) Activities, including those related to patient satisfaction and quality of life and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FKC Quality Goals. This is an entry level MSW role. PRINCIPAL DUTIES AND RESPONSIBILITIES: • Patient Assessment / Care Planning / Counseling, • As a member of the interdisciplinary team, assesses patients' psychosocial status, strengths and areas of need that may affect rehabilitation and optimal treatment outcomes as part of the comprehensive patient assessment., • Participates in care planning in collaboration with the patient and healthcare team to identify effective interventions that will help the patient meet rehabilitation, treatment goals, and improve quality of life., • Utilizes FKC patient education programs, established social work theory and methods, social work focused interventions, and quality of life measurement instruments as part of assessment and care planning to address barriers and meet patient treatment goals., • Provides monitoring and interventions for the patient to adjust to dialysis and achieve optimal psychosocial status and quality of life., • Provides supportive counseling services to patients as permitted within the scope of their clinical training and state license., • Provides educational and goal directed counseling to patients who are seeking transplant., • Provides information and assists the team and patient with referral to community resources (home health services, vocational rehabilitation, etc.) to facilitate optimal treatment outcomes., • Maintains current knowledge regarding local vocational/educational rehabilitation programs and assist patients with referral and access to vocational rehabilitation to enable them to remain employed, become employed or receive education., • Assesses patient awareness of advance directives; assists with accessing advance directive forms/information and facilitates discussion of advance directive wishes, if necessary, with the healthcare team and the patient's family/support persons., • In collaboration with the physician and nurse, participates in the discussion of patient DNR status in the facility to ensure patient and/or family understand and make an informed decision about their care., • Knowledgeable of and adheres to FMCNA Social Work Policy and Measuring Patient Physical and Mental Function Policy, including documentation., • Documents based on MSW interaction and interventions provided to patient and/or family., • Quality, • Provides psychosocial support and/or Social Work Focused Interventions to address non-adherence, quality outcome, and quality of life concerns for all patients based on acuity level., • Participates in monthly Quality review meetings with the interdisciplinary team. Reports on quality indicators related to adherence, such as Missed and Shortened Treatments, Quality of Life Trends, and Service Recovery., • Patient Education, • Assesses patient knowledge of kidney disease for barriers that may affect adherence to treatment. Works with patient, family and health care team to provide education tailored to the patient’s learning style, communication barriers, and needs., • With other members of the interdisciplinary team, provides appropriate information about all treatment modalities., • Facilitates the transplant referral process and collaborates with interdisciplinary team on transplant waitlist management., • Provides ongoing education to patient/family regarding psychosocial issues related to End Stage Renal Disease (ESRD) and all support services that are available., • Reviews patient rights and responsibilities, grievance information (company and network) and other facilities policies with patient and/or the patients’ representative to ensure patients’ understanding of the rights and expectations of them., • Collaborates with the team on appropriate QAI activities., • Patient Admission and Continuity of Care, • Reviews Patient Rights and Responsibilities, Grievance Procedure & Important Numbers Handout, FKC Non-discrimination policy, DNR Statement (if applicable) and address any immediate needs/concerns., • Understands the referral and admission process and supports the clinic in regard to the patient needs for scheduling to maximize adherence and adjustment., • The Social Worker will interview the patient to identify root causes or concerns for the discharge request, (i.e. transfer to hospice, relocation, dissatisfaction with services or staff) and share causes/concerns with operational leadership., • Insurance and Financial Assistance, • Collaborates and functions as a liaison for patient with Insurance Coordinators to address issues related to insurance., • In collaboration with Insurance Coordinators, provides information and education to patients about payment to dialysis (federal, state, commercial insurance, state renal programs, AKF HIPP, and entitlement programs)., • Collaborates with the Insurance Coordinator of any changes to patient state that impacts insurance i.e. transplantation, discharged, loss of coverage, or extended travel., • Refers patients to patient billing solutions (PBS) department for questions/concerns in regard to treatment related bills, • Staff Related, • Assists with interview process and decision to hire new personnel if requested by SW Manager/Senior Manager., • Works with the administrative support staff to maintain updated patient resource lists (e.g. maintain updated list of transportation resources)., • Provides training to staff pertaining to psychosocial topics as needed., • Contributes and participates with weekly team huddles. Discusses any urgent patient issues with staff., • Adheres to work defined caseload guidelines based on state regulatory requirements., • Performs other related duties as assigned. PHYSICAL DEMANDS AND WORKING CONDITIONS: • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • Travel required (if multiple facilities or home visits, if applicable) SUPERVISION: • None EDUCATION AND REQUIRED CREDENTIALS: • Masters in Social Work, • Must have state required license, • Meets the applicable scope of practice board and licensure requirements in effect in the State in which they are employed EXPERIENCE AND SKILLS: • 0 – 2 years’ related experience EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity Fresenius Medical Care North America maintains a drug-free workplace in accordance with pplicable federal and state laws. EOE, disability/veterans

Fusion Medical Staffing-Nursing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in San Antonio, Texas. • Specialty: ED - Emergency Department, • Discipline: RN, • Start Date: ASAP, • Duration: 13 weeks, • 36 hours per week, • Shift: 12 hours, • Employment Type: Travel Company: Fusion Medical Staffing Location: Facility in San Antonio, Texas Job Details Fusion Medical Staffing is seeking a skilled ER RN for a 13-week travel assignment in San Antonio, Texas. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team. Required Qualifications: • One year of recent experience as an ER RN, • Valid RN license in compliance with state regulations, • Current BLS certification (AHA/ARC), • Current ACLS certification (AHA/ARC), • Current PALS (AHA / ARC) or ENPC CertificationPreferred Qualifications:, • TNCC, NIHSS, CPI, NRP and SANE certifications, • Rapidly assess and triage patients upon arrival, prioritizing care based on the severity of their condition, • Explain emergency procedures and treatments to patients and families, • Administer prescribed medications and treatments in accordance with approved emergency nursing techniques and protocols, • Prepare equipment and aid physicians during emergency treatments and examinations, • Monitor patient comfort and safety throughout their time in the emergency department, responding to immediate needs, • Observe and document patient conditions as required within scope of practice, • Take and monitor vital signs using clinical judgment to address deviations and prevent complications, • Respond to life-saving situations based upon emergency nursing standards, policies, procedures, and protocols, • Document comprehensive nursing assessments, interventions, and outcomes in electronic medical records (EMR), • Initiate patient education plans according to individualized needs, considering the acute nature of emergency care, • Collaborate effectively with interdisciplinary teams including physicians, specialists, paramedics, social workers and other support staff to ensure comprehensive care, • Perform other duties as assigned within the scope of practice, • Adhere to hospital safety protocols, infection control guidelines, and regulatory standardsRequired Essential Skills:, • Critical thinking, service excellence, and good interpersonal communication skills, • The ability to read, write, and communicate in the English language, • Ability to read/comprehend written instructions, follow verbal instructions, and proficiency in PC skills, • Physical Abilities - Must be able to remain in a stationary position, move about, move equipment (50-100lbs), push, pull, and bend, • Interpersonal Skills - Must be able to work effectively with a variety of personnel (professional and ancillary) to present a positive attitude and professionalism, • Technical/Motor Skills - Must have the ability to grasp, perform fine manipulation, push/pull, and move about when assisting with procedures and/or using department equipment, • Mental Requirements - Must be able to cope with frequent contact with the general public and customers while meeting deadlines under pressure. Must be able to work under close supervision occasionally, as well as working without assistance from other personnel. Must be able to contend with irregular activity schedules occasionally and continuous concentration to detail, • Sensory - Must possess visual acuity and ability to effectively communicateBenefits Include:, • Highly competitive pay for travel professionals, • Comprehensive medical, dental, and vision insurance with first day coverage, • Paid Time Off (PTO) after 1560 hours, • Life and Short-term disability offered, • 401(k) matching, • Aggressive Refer-a-friend Bonus Program, • 24/7 recruiter support Start your rewarding career as a Travel ER RN with Fusion Medical Staffing and join our mission to improve lives. Apply now! *Fusion is an EOE/E-Verify Employer Fusion Medical Staffing - Nursing Job ID #1806779. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined. With a mission to improve the lives of everyone we touch, Fusion Medical Staffing connects healthcare travelers to opportunities in the locations they've always dreamed of living. Our recruiters act as your co-pilots to support you in your next step – no matter what, where and when. This traveler-first mentality ensures you're in charge of your own destiny, but with the tools you need to succeed. Regardless if you’re a first-time traveler or an established road warrior, you get to choose the best position that not only fits your unique personality but also your personal and professional needs. As a medical traveler, you’ll get to meld your career with personal life experiences, make informed decisions and the freedom to control your career. Competitive compensation packages and opportunities to learn new skills are among some of the perks being a medical traveler with Fusion Medical Staffing. Not to mention you get to explore new cities, take adventures, meet new people, and create memories that last a lifetime. We are not just a place to find your next opportunity, but where you'll love to work. We've won awards for our ethical business practices, lasting community impact, and commitment to being an incredible place to work. • Benefits start day 1, • Medical benefits, • Dental benefits, • Vision benefits, • Referral bonus, • Mileage reimbursement, • License and certification reimbursement, • Weekly pay, • Cancelation protection, • Guaranteed Hours, • Employee assistance programs, • Continuing Education

Fusion Medical Staffing-Nursing is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in San Antonio, Texas. • Specialty: PCU - Progressive Care Unit, • Discipline: RN, • Start Date: ASAP, • Duration: 13 weeks, • 36 hours per week, • Shift: 12 hours, nights, • Employment Type: Travel Company: Fusion Medical Staffing Location: Facility in San Antonio, Texas Job Details Fusion Medical Staffing is seeking a skilled Stepdown RN for a 13-week travel assignment in San Antonio, Texas. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team. Required Qualifications: • One year of recent experience as a Stepdown RN, • Current Valid RN license in compliance with state regulations, • Current BLS Certification (AHA/ARC), • Current ACLS Certification (AHA/ARC)Preferred Qualifications:, • Progressive Care Certified Nurse (PCCN) Certification, • NIHSS Certification, • Monitors and interprets cardiac rhythms, vital signs, and other telemetry data to detect abnormalities and respond appropriately, • Administers prescribed medications and treatments in accordance with approved nursing techniques, with a focus on cardiac care, • Prepares equipment and aids physician during cardiac-related procedures and examinations, • Maintains awareness of comfort and safety needs of telemetry patients, • Observes patient, records significant conditions and reactions, and notifies supervisor or physician of patient's cardiac status and response to interventions, • Responds to life-saving situations based upon nursing standards, policies, procedures, and protocols specific to cardiac emergencies, • Documents nursing history and physical assessment for assigned telemetry patients, • Initiates patient education plans according to individualized needs, focusing on cardiac health, risk factors, and lifestyle modifications, • Collaborates with the interdisciplinary team to ensure comprehensive care for telemetry patients, • Maintains confidentiality of patients and client, • Performs other duties as assigned within the scope of practice, • Adheres to hospital safety protocols, infection control guidelines, and regulatory standardsRequired Essential Skills:, • Critical thinking, service excellence, and good interpersonal communication skills, • The ability to read, write, and communicate in the English language, • Ability to read/comprehend written instructions, follow verbal instructions, and proficiency in PC skills, • Physical Abilities - Must be able to remain in a stationary position, move about, move equipment (50-100lbs), push, pull, and bend, • Interpersonal Skills - Must be able to work effectively with a variety of personnel (professional and ancillary) to present a positive attitude and professionalism, • Technical/Motor Skills - Must have the ability to grasp, perform fine manipulation, push/pull, and move about when assisting with procedures and/or using department equipment, • Mental Requirements - Must be able to cope with frequent contact with the general public and customers while meeting deadlines under pressure. Must be able to work under close supervision occasionally, as well as working without assistance from other personnel. Must be able to contend with irregular activity schedules occasionally and continuous concentration to detail, • Sensory - Must possess visual acuity and ability to effectively communicateBenefits Include:, • Highly competitive pay for travel professionals, • Comprehensive medical, dental, and vision insurance with first day coverage, • Paid Time Off (PTO) after 1560 hours, • Life and Short-term disability offered, • 401(k) matching, • Aggressive Refer-a-friend Bonus Program, • 24/7 recruiter support Start your rewarding career as a Stepdown RN with Fusion Medical Staffing and join our mission to improve lives. Apply now! *Fusion is an EOE/E-Verify Employer Fusion Medical Staffing - Nursing Job ID #1806793. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined. With a mission to improve the lives of everyone we touch, Fusion Medical Staffing connects healthcare travelers to opportunities in the locations they've always dreamed of living. Our recruiters act as your co-pilots to support you in your next step – no matter what, where and when. This traveler-first mentality ensures you're in charge of your own destiny, but with the tools you need to succeed. Regardless if you’re a first-time traveler or an established road warrior, you get to choose the best position that not only fits your unique personality but also your personal and professional needs. As a medical traveler, you’ll get to meld your career with personal life experiences, make informed decisions and the freedom to control your career. Competitive compensation packages and opportunities to learn new skills are among some of the perks being a medical traveler with Fusion Medical Staffing. Not to mention you get to explore new cities, take adventures, meet new people, and create memories that last a lifetime. We are not just a place to find your next opportunity, but where you'll love to work. We've won awards for our ethical business practices, lasting community impact, and commitment to being an incredible place to work. • Benefits start day 1, • Medical benefits, • Dental benefits, • Vision benefits, • Referral bonus, • Mileage reimbursement, • License and certification reimbursement, • Weekly pay, • Cancelation protection, • Guaranteed Hours, • Employee assistance programs, • Continuing Education

Fusion Medical Staffing-Nursing is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in San Antonio, Texas. • Specialty: PCU - Progressive Care Unit, • Discipline: RN, • Start Date: ASAP, • Duration: 13 weeks, • 36 hours per week, • Shift: 12 hours, nights, • Employment Type: Travel Company: Fusion Medical Staffing Location: Facility in San Antonio, Texas Job Details Fusion Medical Staffing is seeking a skilled Stepdown RN for a 13-week travel assignment in San Antonio, Texas. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team. Required Qualifications: • One year of recent experience as a Stepdown RN, • Current Valid RN license in compliance with state regulations, • Current BLS Certification (AHA/ARC), • Current ACLS Certification (AHA/ARC)Preferred Qualifications:, • Progressive Care Certified Nurse (PCCN) Certification, • NIHSS Certification, • Monitors and interprets cardiac rhythms, vital signs, and other telemetry data to detect abnormalities and respond appropriately, • Administers prescribed medications and treatments in accordance with approved nursing techniques, with a focus on cardiac care, • Prepares equipment and aids physician during cardiac-related procedures and examinations, • Maintains awareness of comfort and safety needs of telemetry patients, • Observes patient, records significant conditions and reactions, and notifies supervisor or physician of patient's cardiac status and response to interventions, • Responds to life-saving situations based upon nursing standards, policies, procedures, and protocols specific to cardiac emergencies, • Documents nursing history and physical assessment for assigned telemetry patients, • Initiates patient education plans according to individualized needs, focusing on cardiac health, risk factors, and lifestyle modifications, • Collaborates with the interdisciplinary team to ensure comprehensive care for telemetry patients, • Maintains confidentiality of patients and client, • Performs other duties as assigned within the scope of practice, • Adheres to hospital safety protocols, infection control guidelines, and regulatory standardsRequired Essential Skills:, • Critical thinking, service excellence, and good interpersonal communication skills, • The ability to read, write, and communicate in the English language, • Ability to read/comprehend written instructions, follow verbal instructions, and proficiency in PC skills, • Physical Abilities - Must be able to remain in a stationary position, move about, move equipment (50-100lbs), push, pull, and bend, • Interpersonal Skills - Must be able to work effectively with a variety of personnel (professional and ancillary) to present a positive attitude and professionalism, • Technical/Motor Skills - Must have the ability to grasp, perform fine manipulation, push/pull, and move about when assisting with procedures and/or using department equipment, • Mental Requirements - Must be able to cope with frequent contact with the general public and customers while meeting deadlines under pressure. Must be able to work under close supervision occasionally, as well as working without assistance from other personnel. Must be able to contend with irregular activity schedules occasionally and continuous concentration to detail, • Sensory - Must possess visual acuity and ability to effectively communicateBenefits Include:, • Highly competitive pay for travel professionals, • Comprehensive medical, dental, and vision insurance with first day coverage, • Paid Time Off (PTO) after 1560 hours, • Life and Short-term disability offered, • 401(k) matching, • Aggressive Refer-a-friend Bonus Program, • 24/7 recruiter support Start your rewarding career as a Stepdown RN with Fusion Medical Staffing and join our mission to improve lives. Apply now! *Fusion is an EOE/E-Verify Employer Fusion Medical Staffing - Nursing Job ID #1800059. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined. With a mission to improve the lives of everyone we touch, Fusion Medical Staffing connects healthcare travelers to opportunities in the locations they've always dreamed of living. Our recruiters act as your co-pilots to support you in your next step – no matter what, where and when. This traveler-first mentality ensures you're in charge of your own destiny, but with the tools you need to succeed. Regardless if you’re a first-time traveler or an established road warrior, you get to choose the best position that not only fits your unique personality but also your personal and professional needs. As a medical traveler, you’ll get to meld your career with personal life experiences, make informed decisions and the freedom to control your career. Competitive compensation packages and opportunities to learn new skills are among some of the perks being a medical traveler with Fusion Medical Staffing. Not to mention you get to explore new cities, take adventures, meet new people, and create memories that last a lifetime. We are not just a place to find your next opportunity, but where you'll love to work. We've won awards for our ethical business practices, lasting community impact, and commitment to being an incredible place to work. • Benefits start day 1, • Medical benefits, • Dental benefits, • Vision benefits, • Referral bonus, • Mileage reimbursement, • License and certification reimbursement, • Weekly pay, • Cancelation protection, • Guaranteed Hours, • Employee assistance programs, • Continuing Education

Fusion Medical Staffing-Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in San Antonio, Texas. • Specialty: Med Surg, • Discipline: RN, • Start Date: ASAP, • Duration: 13 weeks, • 36 hours per week, • Shift: 12 hours, days, • Employment Type: Travel Company: Fusion Medical Staffing Location: Facility in San Antonio, Texas Job Details Fusion Medical Staffing is seeking a Med Surg RN for a 13-week travel assignment in San Antonio, Texas. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team. Required Qualifications: • One year of recent Med Surg RN experience, • Valid RN license in compliance with state regulations, • Current BLS (AHA/ARC) CertificationPreferred Qualifications:, • NIHSS certification, • ACLS (AHA/ARC) certification, • Explain procedures and treatments to patients and families, addressing concerns and ensuring understanding, • Administer prescribed medications and treatments in adherence to nursing standards, • Conduct comprehensive assessments of patients’ conditions, documenting changes and reporting concerns to the care team, • Prepare patients for diagnostic procedures, assist physicians during treatments, and monitor patient responses, • Maintain a safe and comfortable environment for patients recovering from medical conditions or surgical procedures, • Document comprehensive patient information, including vital signs, medications, treatments, and care outcomes, in the medical record, • Collaborate with interdisciplinary teams, including physicians, physical therapists, and social workers, to create and implement individualized care plans, • Manage multiple patients efficiently, prioritizing care based on acuity and clinical needs, • Ensure infection control practices are strictly followed, including hand hygiene and PPE use, • Advocate for patients’ needs and preferences, ensuring they are respected and integrated into the care plan, • Facilitate discharge planning, coordinating with patients, families, and external resources to ensure a smooth transition from hospital to home, • Perform other duties as assigned within the scope of practice, • Adhere to hospital safety protocols, infection control guidelines, and regulatory standardsRequired Essential Skills:, • Critical thinking, service excellence, and good interpersonal communication skills, • The ability to read, write, and communicate in the English language, • Ability to read/comprehend written instructions, follow verbal instructions, and proficiency in PC skills, • Physical Abilities - Must be able to remain in a stationary position, move about, move equipment (50-100lbs), push, pull, and bend, • Interpersonal Skills - Must be able to work effectively with a variety of personnel (professional and ancillary) to present a positive attitude and professionalism, • Technical/Motor Skills - Must have the ability to grasp, perform fine manipulation, push/pull, and move about when assisting with procedures and/or using department equipment, • Mental Requirements - Must be able to cope with frequent contact with the general public and customers while meeting deadlines under pressure. Must be able to work under close supervision occasionally, as well as working without assistance from other personnel. Must be able to contend with irregular activity schedules occasionally and continuous concentration to detail, • Sensory - Must possess visual acuity and ability to effectively communicateBenefits Include:, • Highly competitive pay for travel professionals, • Comprehensive medical, dental, and vision insurance with first day coverage, • Paid Time Off (PTO) after 1560 hours, • Life and Short-term disability offered, • 401(k) matching, • Aggressive Refer-a-friend Bonus Program, • 24/7 recruiter support Start your rewarding career as a Travel Med Surg RN with Fusion Medical Staffing and join our mission to improve lives. Apply now! *Fusion is an EOE/E-Verify Employer Fusion Medical Staffing - Nursing Job ID #1806791. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined. With a mission to improve the lives of everyone we touch, Fusion Medical Staffing connects healthcare travelers to opportunities in the locations they've always dreamed of living. Our recruiters act as your co-pilots to support you in your next step – no matter what, where and when. This traveler-first mentality ensures you're in charge of your own destiny, but with the tools you need to succeed. Regardless if you’re a first-time traveler or an established road warrior, you get to choose the best position that not only fits your unique personality but also your personal and professional needs. As a medical traveler, you’ll get to meld your career with personal life experiences, make informed decisions and the freedom to control your career. Competitive compensation packages and opportunities to learn new skills are among some of the perks being a medical traveler with Fusion Medical Staffing. Not to mention you get to explore new cities, take adventures, meet new people, and create memories that last a lifetime. We are not just a place to find your next opportunity, but where you'll love to work. We've won awards for our ethical business practices, lasting community impact, and commitment to being an incredible place to work. • Benefits start day 1, • Medical benefits, • Dental benefits, • Vision benefits, • Referral bonus, • Mileage reimbursement, • License and certification reimbursement, • Weekly pay, • Cancelation protection, • Guaranteed Hours, • Employee assistance programs, • Continuing Education

Date Posted: 10/02/2025 Hiring Organization: Rose International Position Number: 489497 Industry: Pharmaceutical/Healthcare Job Title: Customer Service Representative Job Location: San Antonio, TX, USA, 78238 Work Model: Hybrid Work Model Details: 06 weeks onsite for training Shift: Training will be M-F 8-4:30pm local time; Post Training: Mon Fri schedule with hours agreed upon with the business. Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 5 Min Hourly Rate ($): 18.00 Max Hourly Rate ($): 19.00 Must Have Skills/Attributes: Call Center, Customer Service, Healthcare, Scheduling Experience Desired: Previous Healthcare call center experience. (2+ yrs) Required Minimum Education: High School Diploma or equivalent Preferred Education: Associate degree C2C is not available Job Description Required Education • High School Diploma or GED Preferred Education: • Associate degree Required Qualifications/Skills/Experience: • 1+ year of experience interacting with customers (call center, retail, customer service, hospitality, or military), • Computer proficiency in Windows-based applications. Preferred Qualifications/Skills/Experience: • Ability to problem solve in a positive, productive manner, • Comfortable relating to customers in a patient, helpful way that demonstrates genuine concern for improving customer quality of life, • Reliability and compliance with scheduling standards, • Ability to exhibit patience, empathy, and express assurance and confidence, • Strong customer service skills, including courteous telephone etiquette and professionalism, • Strong oral, interpersonal, and communication skills, • 6+ months of healthcare experience Customer Care Representative Overview: • Support members with their pharmacy benefit plans through inbound calls, • Assist with prescription insurance, medication coverage, and mail-order prescriptions, • Provide solutions to simplify healthcare experiences for members, • Service a variety of clients and call types in a dynamic, evolving business environment, • Gain exposure to healthcare while expanding career opportunities within Client Job Duties: • Take inbound calls to assist members with questions regarding their pharmacy benefit plans, • Provide guidance on prescription coverage, mail order prescriptions, and available healthcare options, • Ensure members understand their coverage and assist in resolving issues, • Deliver excellent customer service through professionalism, empathy, and effective communication, • Maintain compliance with HIPAA and government regulations Industry: Healthcare Estimated Start Date: 11/14/2025 Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Job Description NOT A REMOTE POSITION FULL TIME ONLY ** Texas Home Medical is a durable medical equipment company with a focus on sleep medicine. We provide patients with CPAPS and Bi-Levels to help manager their obstructive sleep apnea. We are looking for a professional, customer-oriented, service representative to manage order processing, new patient set ups, and existing patient requests. The best CSRs are genuinely excited to help customers and referral sources. They’re patient, empathetic, and passionately communicative. Responsibilities • Communicate with referral sources both verbally and electronically to collect needed paperwork., • Communicate insurance benefits and DME cost to customers to complete sale., • Keep records of all customer & referral interactions, process customer accounts, and file documents electronically., • Manage incoming calls., • Processes paperwork - confirms tickets, inputs new patient set-ups, and completes daily assigned work in an accurate and timely manner., • Verifies Medicare and private insurance coverage information and maintains expertise of insurance requirements., • Understand and communicate the benefits of CPAP and BILEVEL., • Communicates and works with operations and sales staff to reduce internal work-flow issues and errors that impact processing time-lines and patient care. Is proficient at managing varying expectations per each referral source and sales reps to obtain needed paperwork., • Communicate order updates to patients, doctor’s offices, and sales reps, • Build sustainable relationships and trust with customer accounts through open and interactive communication., • Meet personal/customer service team sales targets and call handling quotas., • Handle customer complaints and provide appropriate solutions within the expected time limits; follow-up to ensure resolution., • Go the extra mile to engage customers. Employment is contingent on • Background investigation (company-wide), • Drug screen (company-wide), • Valid driver’s license in state of residence Education and/or Experience • High school diploma required, • Associates preferred, • Customer Service Skills, Knowledge and Abilities • Ability to maintain confidentiality and practice discretion and caution when handling sensitive information (HIPPA), • Ability to multi-task along with attention to detail, • Ability to work independently and as part of a team, • Communicates effectively with employees, patients and referral sources both verbally and in writing to ensure questions and concerns are processed in a timely manner, • Ability to overcome patient/customer objections to CPAP/BILEVEL, • Flexible approach, • Knowledge of appropriate telephone etiquette, • Knowledge of insurance policies and requirements preferred, • Knowledge of medical billing practices and billing reimbursement preferred, • Strong organizational and prioritization skills, • Strong self-motivation and time-management skills, • Strong sense of urgency and responsiveness to customers, • Strong verbal and written communication skills Physical Demands • Requires sitting, walking, standing, talking or listening, • Requires close vision to small print on computer and or paperwork Machines, Equipment and Technical Abilities • eFax transmission and communication, • Email transmission and communication, • Microsoft applications including but not limited to Word, Excel, etc., • Office equipment; fax machine, copier, printer, phone and computer Work Environment & Hours • Office environment, • FULL BENEFIT PACKAGE, • PTO after 6 months - 1 week vacation (increases after year 2), 1 week sick leave, 2 days PTO, • Spot bonuses & Christmas bonuses, • Ergonomic work space with height adjustable desk Company DescriptionTexas Home Medical, Inc. is an independently owned and operated company dedicated to providing the best home medical and respiratory services available. We are committed to providing equipment that meets the standards of our industry, while providing patient services based on our respect of our individual patient's rights.Texas Home Medical, Inc. is an independently owned and operated company dedicated to providing the best home medical and respiratory services available. We are committed to providing equipment that meets the standards of our industry, while providing patient services based on our respect of our individual patient's rights.

Job Description Remote - Call Center Patient Services Representative (PSR) Location: Remote | Start Date: October 20th Pay Rate: $19.50/hr. | Full-Time, Monday-Friday Are you someone who thrives in a customer-focused role and enjoys making a difference in patients' lives? Join our team as a Patient Services Representative (PSR) and play a key role in helping patients gain access to essential therapies while working from the comfort of your home. In this remote call center role, you'll work directly with patients, providers, and caregivers to complete enrollment activities, answer program-related questions, and help coordinate care through healthcare providers, all while delivering an excellent customer experience. ✅ Position Summary: Under the general direction of an Operations Manager, the PSR provides well-defined support services that ensure seamless access to care for patients. You'll engage with patients and their healthcare teams to verify coverage, overcome access barriers, and assist with program navigation. ️ Primary Duties and Responsibilities: Depending on the specific contracted services of the program, your responsibilities may include: • Responding to inbound calls and general program inquiries, • Determining eligibility for support programs, including Copay, PAP, and Medicaid, • Coordinating pharmacy triage and processing wholesale orders, • Conducting follow-up on missing information, prior authorization requirements, or other documentation needs, • Intake and reporting of adverse events as directed, • Researching and resolving claim denials or underpayments, • Collecting required information using approved methods such as phone, fax, mail, or online systems, • Providing outstanding customer service to internal and external customers and resolving requests promptly and accurately, • Escalating complaints appropriately and in a timely manner, • Identifying and reporting trends or delays to program management (e.g., billing or claim denials, pricing errors, payment issues), • Ensuring that all correspondence (phone, fax, mail, etc.) meets quality standards, • Collaborating with patients, providers, and internal teams to ensure documentation is complete per program guidelines, • Working on moderately complex issues that require analysis of various factors, • Exercising judgment within defined standard operating procedures to determine appropriate action, • Working independently from a phone or system queue and staying self-motivated, • Adhering to defined SOPs while receiving feedback and performance coaching from management, • High school diploma or GED required, • Training in fields such as business administration, accounting, computer science, medical billing and coding, or customer service, • Completion of a two-year associate degree, technical training program, or an equivalent combination of experience and education, • 3+ years of directly related progressively responsible experience required, • A two-year degree may be used in lieu of 2 years of experience, • Effective oral and written communication skills, • Ability to build strong working relationships with internal and external contacts, • Strong interpersonal skills and professionalism, • Excellent organizational skills and attention to detail, • Solid mathematical and basic analytical abilities, • General knowledge of:, • Accounting principles, • Pharmacy operations, • Medical claims processes, • General knowledge of healthcare billing (preferred), • Proficiency in Microsoft Excel, Outlook, and Word, • Developing professional expertise with the ability to apply company policies and procedures to resolve issues Remote Work Environment: • Noise level is consistent with a typical office setting, • Windows OS laptop or desktop (no tablets or Apple products), • External mouse (required), • External keyboard (optional), • A minimum of two screens (one laptop screen + one external monitor), • Sedentary work involving frequent reaching, sitting, lifting, typing, grasping, and hearing, • Visual focus required for close work, with the ability to adjust to varying distances and light levels, • 75% or more of the day is spent working on a computer screen Apply today and take the next step in your healthcare support career. Company DescriptionThroughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\nWe have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\nMMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\nWe appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at started on your career journey today! Apply to become a part of the MMC Team!\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Description Title: Bilingual Healthcare Customer Service Representative – Spanish-English – Remote USA Location: Remote Payrate: $17/Hr What You Bring to the Role • Bilingual in English and Spanish, • 6 months or more of customer service experience, • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared), • High school diploma or equivalent, • Computer experience, • High speed internet (> 15 mbps), • While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets), • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect • Supportive of your career and professional development, • An inclusive culture and community minded organization where giving back is encouraged, • A global team of curious lifelong learners guided by our company values, • Base wage range of $17 per hour plus performance bonus opportunities, • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Job DescriptionBenefits: • 401(k), • Health insurance, • Paid time off, • Training & development, • Wellness resources Medex Surgical () is the exclusive distributor of Acumed orthopedic products in Texas (see ). The Associate Sales Representative (ASR) actively assists more senior sales representatives in their day to day activities servicing surgeons and surgical facilities. The ASR covers cases, daily delivers and returns inventory to and from surgical facilities, and conducts sales activities at the direction of the more senior representatives in the territory. The ASR develops and maintains productive working relationships with surgeons, surgical facility administrators and operating room staff, researches and studies information on new products to gain technical knowledge to improve the experience in the operating room for the surgeon and enhance patient outcomes, and works with surgeons and operating room staff on a daily basis to ensure the surgeon's and facility's needs are met. IMPORTANT NOTES: 1. The pace is fast and 10 or even 12 hour days are not uncommon and the ASR will also participate in the weekend call schedule., 2. There are significant advancement opportunities after ~ 2 years in the ASR role. Other responsibilities & duties include: • Daily delivery and pick up of surgical sets used at hospitals & surgery centers., • Ensure that surgeons and accounts are serviced in accordance with Company's standards and policies., • Obtain customer feedback and continually work to improve the customer's experience., • Resolve customer requests or other issues courteously and in a timely manner., • Effectively work as part of a team environment by enthusiastically assisting fellow employees when needed., • Proactively identify and seek out opportunities to grow the business., • Complete required sales reports, expense and regulatory records accurately and promptly., • Mastery of anatomy, procedures, products and application as evidenced by 90% pass rate on all vendor tests or internal assessments., • Conduct themselves in a professional and ethical manner, and in accordance with manufacturer and customer code of conduct. Company Website: About Us Founded by Ed Kraus in 1992, the aim of Medex Surgical has always been to deliver advanced medical technologies that improve the surgical outcome and the quality of life for the patient. Medex Surgical is one of the original US distributors for Acumed LLC (). In 2006, Acumed officially recognized the value of our partnership by naming Medex Surgical the first Premier Sales Agency in America. Together, Medex Surgical and Acumed have enjoyed over three decades of continued growth and success. Medex Surgical has grown to become a trusted partner of the surgical community. By remaining true to our core values Medex Surgical has built a strong reputation for expertise, service, and ethical business practice. Medex Surgical prides itself on the longstanding relationships it enjoys with leading surgeons, top manufacturers, and dedicated employees. Medex Surgicals business philosophy is simple: outstanding products and uncompromising service delivered at a competitive price. Our Values Our Founder, Ed Kraus, established clear values which continue to guide how we do business today. We realize that profitability without principle is worthless and fleeting. Medex Surgical has enjoyed over three decades of successful operations by remaining true to our core values: o BALANCE We believe in working in order to live, not living to work. Consistent with this value is the belief that it is important always to put family first. o EXCELLENCE We demand more from ourselves than anyone else could ever possibly expect. Outstanding sales performance executed with the highest level of service is not a goal it is an expectation. o CHARITY We believe that as a responsible corporate citizen it is important to give back to the community. o INTEGRITY We demonstrate our commitment to integrity by conducting business with both transparency and honesty. o LOYALTY We develop careers for our employees, not just provide jobs. Medex Surgical rewards the commitment of its employees with advancement opportunities, job security and a high quality of life. o RESPECT We treat everyone with respect. From the hospital parking lot attendant to a world-renowned surgeon, we believe all those we encounter must be treated with dignity. o TEAMWORK All of our employees are important. By working together we achieve much more than any of us possibly could on our own.

Job Description SERVANT LEADERSHIP: Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living, memory care, and skilled nursing services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services. GENERAL SUMMARY: The Wellness CNA assures the day-to day care of our residents/patients is provided in a sensitive, professional and effective manner. This position provides assistance to the resident/patients in accordance with state and company regulations. The Wellness CNA may also participate in the Culinary Program and Community Program to ensure the best quality of care is provided for all residents/patients. ESSENTIAL JOB FUNCTIONS: • Assist residents/patients with their personal care and activities of daily living as assigned and as requested by residents/patients, • Review and participate in 24 Hour Reports, Daily Logs, Shift Cross-over Reports and verbal reports as needed, • Assist residents/patients to and from scheduled programs, • Promote personal choices, independence and spiritual needs as needed, • Perform laundry duties as assigned, • Respond to resident/patient emergency calls in a timely manner, • Ensure compliance with new resident/patient care protocols, • Report all resident changes in condition immediately to the Wellness Nurse or Resident Wellness Director, • Assure that established infection control practices are maintained, • Report all accidents and incidents as soon as possible to supervisor, no matter how minor, • Maintain the confidentiality of residents’/patients’ personal care information, • Honor the residents’/patients’ personal and property rights, • Be knowledgeable and prepared for emergency situations including disasters, fire and other emergencies, • Perform daily housekeeping tasks as assigned using established procedures and standards, • Assist in the dining room with serving meals and clearing of tables, • Provide post-mortem care as instructed, • Must be in company uniform and resident ready at all times, • Able to communicate effectively with all levels of management, team members, residents/patients, family members, vendors, referral sources and outside contacts, • Able to make independent decisions, • Must be able to communicate in a warm, friendly and caring manner, • Must possess a passion to work with and around senior citizens, • High School Diploma or equivalent, • Certified Nursing Assistant The following physical demands are representative of those that must be met to successfully perform the essential functions of this position: • Able to stand or walk 75% of the day, • Able to concentrate with frequent interruptions, • Able to work under stress and in emergency situations, • Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing and grasping, • Able to talk and hear effectively in order to convey messages, instructions and information to residents and team members, • Occasionally lift / carry up to 50 pounds. OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT: • Work in all areas of the community, • Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions, • Required to use personal protective equipment and supplies to prevent burns, falls, and infection and follow safety policies and procedures, • Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes, • Subject to infectious diseases, substances and odors, • Follow Safety Policy & Procedures 2pm/10pm

Job Description Job Title: Phlebotomist I Location: 8930 Fourwinds Dr, Windcrest TX 78239 Schedule: Monday - Friday, 8:00am - 5:00pm Pay Rate: Starting at $17.22 - $21.38 /Hourly (based on experience) + Benefits Dean's Professional Services is actively seeking a Patient Services Representative I (PSR I) who serves as the face of our organization, providing exceptional service to patients visiting for routine health checks or critical diagnostic needs. The PSR I is a key representative of our company, providing high-quality care and service to patients during critical health interactions. Responsibilities: • Ability to provide quality, error-free work in a fast-paced environment., • Ability to work independently with minimal on-site supervision., • Excellent phlebotomy skills to include pediatric and geriatric., • Flexible and available based on staffing needs, which include weekends, holidays, on-call and overtime., • Must be able to make decisions based on established procedures and exercise good judgment., • Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice., • High school diploma or equivalent required, • Phlebotomy certification preferred ( Required in CA, NV, and WA ), • Medical assistant or paramedic training preferred, • Minimum of 6 months experience REQUIRED. One(+) years phlebotomy experience preferred, • Opportunity to work in a respected healthcare setting Apply today or learn more at

Job Description Job Title: Phlebotomist II Location: 9234 N Loop 1604 W, San Antonio TX 78249 Schedule: Monday - Friday 7:30am - 4:30pm Pay Rate: $18.26 - $23.40 / Hourly (based on experience) Dean's Professional Services is actively seeking a Patient Services Representative II (PSR II) who serves as the face of our organization, providing exceptional service to patients visiting for routine health checks or critical diagnostic needs. The PSR II is a key representative of our company, providing high-quality care and service to patients during critical health interactions. Responsibilities: • Ability to provide quality, error-free work in a fast-paced environment., • Ability to work independently with minimal on-site supervision., • Excellent phlebotomy skills to include pediatric and geriatric., • Flexible and available based on staffing needs, which include weekends, holidays, on-call and overtime., • Must be able to make decisions based on established procedures and exercise good judgment., • Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice., • High school diploma or equivalent required, • Phlebotomy certification preferred ( Required in CA, NV, and WA ), • Medical assistant or paramedic training preferred, • Minimum of 3yrs experience REQUIRED. Two(+) years phlebotomy experience preferred, • phlebotomy experience, including pediatric, geriatric, and capillary collections, • Opportunity to work in a respected healthcare setting Apply today or learn more at

Job Description Required Education: • High school diploma or equivalent REQUIRED., • Medical training: medical assistant or paramedic training preferred. Work Experience: • THREE years phlebotomy experience required., • Minimum 2 years in a Patient Service Center environment preferred., • Customer service in a retail or service environment preferred., • The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions., • The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures., • The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.

Job DescriptionPhlebotomist Patient Services Representative Alternate Job Titles: • PSR II – Phlebotomist, • Clinical Phlebotomy Representative, • Outpatient Lab Specialist, • Patient Services Technician Onsite Flexibility: Onsite Contract Details: • Position Type: Contract, • Contract Duration: ~3.5 months, • Start Date: As soon as possible, • Shift/Hours: Monday – Friday, 8:00 AM – 5:00 PM (Central), • Special Note: Must be flexible with hours and locations (VIP Account)Job SummaryThe Phlebotomist Patient Services Representative II (PSR II) represents the organization to patients seeking healthcare testing and diagnostics. This role combines exceptional technical phlebotomy skills with compassionate customer service, ensuring patient comfort, accurate sample handling, and compliance with safety and privacy standards.Key Responsibilities, • Perform clinical and forensic specimen collection accurately and safely., • Verify and label patient samples post-collection in the patient’s presence., • Maintain required records, ensuring confidentiality and data integrity., • Adhere to lab safety, quality control, and compliance standards., • Provide excellent customer service to patients and healthcare professionals., • Demonstrate adaptability by covering multiple sites and shifts as needed., • Promote organizational values through professionalism and collaboration.Required Experience, • Three (3) years of phlebotomy experience, including pediatric, geriatric, and capillary collections., • Minimum two (2) years in a Patient Service Center (PSC) environment preferred., • Previous experience in a retail or clinical service environment., • Strong keyboarding and data entry proficiency.Required Skills, • Exceptional phlebotomy technique and patient rapport., • Ability to work efficiently in a high-volume setting., • Reliable transportation, valid driver’s license, and clean driving record., • Strong communication and interpersonal skills., • Ability to work independently with minimal supervision.Preferred Skills, • Medical assistant or paramedic training., • Phlebotomy certification (preferred; not required in Texas)., • Flexibility with travel and rotating assignments.Benefits, • Medical, Vision, and Dental Insurance Plans, • 401k Retirement FundAbout the ClientA leading global provider of diagnostic information services, leveraging the world’s largest clinical lab database to advance healthcare through insight, innovation, and patient-centered solutions. The organization is dedicated to accuracy, inclusion, and improving health outcomes for millions.About GTTGTT is a minority-owned staffing firm and subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We specialize in staffing for Fortune 500 clients in life sciences, healthcare, and diagnostics, supporting diversity, equity, and professional excellence across North America.Job Number & HashtagsJob Number: 25-26907 #gttqst #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: Awards SIA’s Fastest Growing Staffing Firm: 2023 and 2015 SIA’s Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015Global Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015

Job Description Job Description: * The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. * The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. * The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. * The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. * Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate. * Under the direction of the area supervisor, perform daily activities accurately and on time. * Maintain a safe and professional environment. * Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. * Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. * Maintains required records and documentation. * Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Job Requirements: * High school diploma or equivalent REQUIRED. * Ability to provide quality, error free work in a fast-paced environment. * Ability to work independently with minimal on-site supervision. * Excellent phlebotomy skills to include pediatric and geriatric. * Must be able to make decisions based on established procedures and exercise good judgment. * Must have reliable transportation, valid driver license, and clean driving record, if applicable. * Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice. * Capable of handling multiple priorities in a high-volume setting. * Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business. * Medical training: medical assistant or paramedic training preferred. * Phlebotomy certification preferred. Required in California, Nevada, and Washington. * THREE years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. * Minimum 2 years in a Patient Service Center environment preferred. * Customer service in a retail or service environment preferred. * Keyboard/data entry experience. * Additional Job Details: must be flexible with hours and location (VIP) account * Shift/Time Zone: Mon - Fri 8-5pm Benefits: Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics. Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st. Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification. Synectics is an equal opportunity employer.

Job Description Clinical Testing company seeks Phlebotomist II with a minimum of 3 years work experience as a Phlebotomist. Shift: Monday - Friday 8:00 AM - 5:00 PM The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate. • Under the direction of the area supervisor, perform daily activities accurately and on time., • Maintain a safe and professional environment., • Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures., • Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct., • Maintains required records and documentation., • Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Job Requirements: • Ability to provide quality, error free work in a fast-paced environment., • Ability to work independently with minimal on-site supervision., • Excellent phlebotomy skills to include pediatric and geriatric., • Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime., • Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles., • Must be able to make decisions based on established procedures and exercise good judgment., • Must have reliable transportation, valid driver license, and clean driving record, if applicable., • Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice., • Capable of handling multiple priorities in a high-volume setting., • Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business. Training locations may vary based on trainer availability. Required Education: • High school diploma or equivalent., • Medical training: medical assistant or paramedic training preferred., • Phlebotomy certification preferred., • Required in California, Nevada, and Washington. Work Experience: • Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections., • Minimum 2 years in a Patient Service Center environment preferred., • Customer service in a retail or service environment preferred., • Keyboard/data entry experience. Company DescriptionAbout A+ Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals. Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting! A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.About A+\r\nSince being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.\r\nWhether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting!\r\nA+ Consulting holds certifications as a Small Business and Minority Business Enterprise.

Job DescriptionDescription: Job Description: We are looking for a reliable and compassionate Account Executive - Sales - Clinical Liasion for home health to join our team. Why Fairmont Home Health? Join our team at Fairmont Home Health be a part of a company that strives to provide the best care for our patients while building a team of dedicated employees. If you want a company that appreciates your skills, compassion, and heart, then Fairmont Home Health is the place for you! We take pride in not only providing excellent care to our patients but also creating a positive team environment with employee support. We provide, Benefits eligibility now starts the 1st of the month following employment. · Medical, Dental, Vision · 401 (K), Flex Spending · Life Insurance · Short- Long-Term Disability · Mileage Reimbursement · PTO · Competitive Pay · Team Events · Recruitment Incentive Program · Continuing Education Training · Employee Recognition Programs · Performance Incentives · Family Team Environment JOB GOAL: To develop business partnerships generating home health referral growth by making effective sales contacts, calls, and presentations. Serves as the agency staff representative with physicians, facilities, discharge planners, and community agencies. Responsible for the overall development and referral growth of the assigned territory. Essential Functions: • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions., • Responsible for assigned territory's overall development and referral growth, including facilities, physicians, home care providers, and community agencies., • Develops, implements, and evaluates quarterly and annual territory plans to achieve growth goals and implement agreed-upon strategies and actions., • Develops business relationships with providers by making effective sales calls and presentations to targeted referral sources., • Maintains professional and clinical knowledge of provider services. Acts as liaison between referral partners and agencies to communicate information about new products, programs, and service delivery., • Meets with patients and families to discuss home care services and individual needs/concerns and manage expectations as needed., • Takes the initiative to build relationships within the intake department and with the appropriate patient care resources staff to ensure the establishment of effective communication with referral sources and internal stakeholders., • Updates and maintains customer and competitor profiles, logs daily call activity, and documents plans for follow-up activities with referral sources., • Serves as agency staff liaison with physicians, facility nurses, social workers, discharge planners, and community agencies; works with various community agencies to deliver appropriate services for potential patients., • As requested by the Director of Business Development, participates in marketing efforts to educate the healthcare community about home health programs, including physician calls, lunch and learns, health fairs, a speaker’s bureau, and CEU programs for healthcare providers., • Prepares monthly tracking reports on referral sources and keeps the agency informed of key marketplace changes affecting providers and competitors., • Understands that teamwork is a crucial part of our business, and can work well with colleagues, no matter the circumstances. Using individual skills, cooperates with others, and accepts and provides constructive feedback despite personal conflicts between individuals involved. Sales1 Requirements: ADDITIONAL DESIRABLE QUALIFICATIONS • Must be proficient in the use of Microsoft programs for internal and external communications, presentations, database tracking/reporting, and spreadsheet applications., • Proficiency using a CRM solution is preferred., • Must have excellent oral communication skills, • Bachelor’s degree in marketing or related field or equivalent professional experience; and, • No or very limited physical effort required., • No or very limited exposure to physical risk., • Work is normally performed in a typical interior/office work environment., • Reliable transportation and auto liability insurance., • Computer and basic office equipment.

Job DescriptionDescription: Job Description:We are looking for a reliable and compassionate Account Executive - Sales and Marketing for home health to join our team. Surrounding areas: Katy, Missouri City Why Fairmont Home Health?Join our team at Fairmont Home Care be a part of a company that strives to provide the best care for our patients while building a team of dedicated employees. If you want a company that appreciates your skills, compassion, and heart, then Fairmont Home Health is the place for you! We take pride in not only providing excellent care to our patients but also creating a positive team environment with employee support. We provide,Benefits eligibility now starts the 1st of the month following employment. · Medical, Dental, Vision · 401 (K), Flex Spending · Life Insurance· Short- Long-Term Disability · Mileage Reimbursement · PTO Team Events · Recruitment Incentive Program · Continuing Education Training · Employee Recognition Program s· Performance Incentives · Family Team Environment HOME HEALTH SALES EXPERIENCE REQUIRED JOB GOAL: To develop business partnerships generating home health referral growth by making effective sales contacts, calls, and presentations. Serves as the agency staff representative with physicians, facilities, discharge planners, and community agencies. Responsible for the overall development and referral growth of the assigned territory.Essential Functions: • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions., • Responsible for assigned territory's overall development and referral growth, including facilities, physicians, home care providers, and community agencies., • Develops, implements, and evaluates quarterly and annual territory plans to achieve growth goals and implement agreed-upon strategies and actions., • Develops business relationships with providers by making effective sales calls and presentations to targeted referral sources., • Maintains professional and clinical knowledge of provider services. Acts as liaison between referral partners and agencies to communicate information about new products, programs, and service delivery., • Meets with patients and families to discuss home care services and individual needs/concerns and manage expectations as needed., • Takes the initiative to build relationships within the intake department and with the appropriate patient care resources staff to ensure the establishment of effective communication with referral sources and internal stakeholders., • Updates and maintains customer and competitor profiles, logs daily call activity, and documents plans for follow-up activities with referral sources., • Serves as agency staff liaison with physicians, facility nurses, social workers, discharge planners, and community agencies; works with various community agencies to deliver appropriate services for potential patients., • As requested by the Director of Business Development, participates in marketing efforts to educate the healthcare community about home health programs, including physician calls, lunch and learns, health fairs, a speaker’s bureau, and CEU programs for healthcare providers., • Prepares monthly tracking reports on referral sources and keeps the agency informed of key marketplace changes affecting providers and competitors., • Understands that teamwork is a crucial part of our business, and can work well with colleagues, no matter the circumstances. Using individual skills, cooperates with others, and accepts and provides constructive feedback despite personal conflicts between individuals involved. #ZYOFF Requirements: ADDITIONAL DESIRABLE QUALIFICATIONS • Must be proficient in the use of Microsoft programs for internal and external communications, presentations, database tracking/reporting, and spreadsheet applications., • Proficiency using a CRM solution is preferred., • Must have excellent oral communication skills, • Bachelor’s degree in marketing or related field or equivalent professional experience; and, • No or very limited physical effort required., • No or very limited exposure to physical risk., • Work is normally performed in a typical interior/office work environment., • Reliable transportation and auto liability insurance., • Computer and basic office equipment.

Job Description The Simulation Operations Specialist provides operational and comprehensive technical support for the clinical simulation suite and skills lab for the nursing program. The position is accountable for the day-to-day operations of the suite which involves technical and hands-on support for the preparation and delivery of simulation equipment, manikins, and related technologies and software. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Sets up, programs, tests, and runs scenarios and events with simulation faculty, including trial runs to identify gaps and adjustments required for operation of different simulator technologies ranging from anatomic models and full body patient simulators, and standardized patients, • Prepares, sanitizes, maintains, and ensures functionality of high-fidelity manikins, task trainers, and related multimedia peripherals; prepares and applies moulage - simulated injuries, wounds, bruising - to standardized patients and simulators., • Operates and critically troubleshoots simulation equipment malfunctions and technology issues; identifies problems, takes action to resolve in a fast-paced environment. (advanced audio-video recording systems, cameras, microphones, audio/video mixers, amplifiers, projectors, live streaming equipment, video production (including editing), and other types of media equipment), • Participates in training by presenting and instructing on the proper use and maintenance of simulation equipment and technology., • Operates and maintains medical equipment such as IV pumps, ventilators, anesthesia machines, standard defibrillators, and automated external defibrillators (AEDs.), • Installs and updates simulation management software (Leardal LLEAP, CAE LearningSpace, etc.) and hardware upgrades and maintains functionality of manikin components as directed by the manufacturer support, • Organizes and enhances lab space/environment to include rearranging/relabeling simulation bays to optimize workflow; deep cleans simulation lab, updates signage, and ensures compliance with all governmental and University policies, rules, laws, regulations and codes, • Performs routine inspections on all lab equipment ensuring that equipment is functional, sanitized, calibrated, properly stored, and perform minor repairs., • Maintains inventory of simulation suite and lab supplies and equipment and conducts routine inventory updates; orders and restocks supplies in collaboration with the Director of Nursing., • Serves as a primary contact with equipment manufacturers regarding equipment troubleshooting, in-service checks and system problems; maintains equipment records and service contracts (purchases, serial numbers, dates, warranties, repair histories, etc.), • Coordinates with vendors related to various modalities of equipment for maintenance, installation, troubleshooting, and in-services, • Develops and maintains standard operating procedures for simulation session and equipment usage; organizes and digitizes simulation center manuals, user guides, and technical documentation; reviews and revises simulation center policies., • Maintains and coordinates scheduling, designing of simulations for each semester; coordinates with clinical partners and/or attends community-based simulation events, • Assists with orientation, training, grant applications, capital requests for equipment, conducting tours, and in the participation in various University initiatives., • Assists with the planning, coordination, and execution of sponsored events to include but not limited to outreach programs, summer camps and STEM initiatives in coordination with faculty, staff, and administration., • Remains competent and current through self-directed professional reading, develops professional contacts, cross trains with clinical faculty and staff; attends professional development courses or training (SimGHOSTS, INACSL courses), • Performs other duties as assigned. QUALIFICATIONS: • Associate degree from an accredited institution or equivalent; Bachelor degree preferred., • 2 years of experience in healthcare simulation-based learning/technology or equivalent in related profession as simulation operator such as allied health profession certification and training (Licensed Practical Nurse, Certified Nurse Assistant, Paramedic, Emergency Medical Technician), or equivalent demonstrated experience with healthcare simulation software, • Experience with or a strong working knowledge of healthcare simulation systems and the various software and hardware are highly encouraged to apply., • Certified Healthcare Simulation Operations Specialist (CHSOS) certification preferred; Must have the ability to obtain and maintain CHSOS within two years of employment., • American Heart Association Basic Life Support (BLS) Certification preferred, • Must clear and maintain a favorable background investigation and clearance. (Position is subject to drug screening and other mandated checks), • Must maintain a valid driver's license, motor vehicle liability insurance and personal injury insurance, and complete the University Van Driver Training within 90 days of employment date., • Must be able to work onsite and throughout the year (12 months position); may occasionally have work obligations in the evening, holidays, and outside normal business hours., • Must have the ability to demonstrate intermediate to advanced proficiency with MS 365(Word, Excel, Teams, PowerPoint) and simulation management software (Leardal LLEAP, CAE LearningSpace, etc.) and hardware, • Must have ability to adhere to professional and ethical guidelines, including relevant legislation related to access and security of confidential patient health records (e.g., HIPAA, FERPA, and ADA legislation/guidelines), and ensures departmental compliance with university policies and procedures;, • Must have excellent verbal and written communication skills. Strong public relations and customer service skills with an ability to implement diplomacy and discretion at all times; an ability to work effectively with communities across the university., • Must have a high ethical standard and a strong sense of confidentiality; ability to prioritize and manage multiple deadlines; thrive in a complex work environment; displays solid problem solving and interpersonal skills; works well independently and as part of a team., • Must have strong self-judgment abilities to assist in the preparation of department personnel policy information. Use discretion to complete work assignments. Initiative is frequently required to complete work assignments. Decisions are made regarding policy interpretation and individual work priorities, • Must have the ability to demonstrate a capacity for leadership, and the commitment to work collaboratively with a diverse and dynamic community., • Must have a high attention to detail and be able to organize workflow, coordinate activities, balance simultaneous projects without loss of efficiency in a multi-tasked environment, and manage multiple priorities to meet deadlines, • Familiarity with medical terminology is required as well as experience in a fluid and demanding work environment., • Demonstrated experience and understanding of proper lab procedures for safety of self and of others is required., • Ability to configure, operate, and maintain networked computer and audiovisual equipment, beyond the specialized simulation technologies is required., • Customer service-oriented attitude is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required., • Bilingual Preferred (English/Spanish with the ability to understand and to make one's self understood to Spanish speaking individuals). PHYSICAL DEMANDS: • Working conditions are in a nursing lab/simulation suite environment and university campus setting. Must be able to move across the university campus to conduct day to day business., • While performing this role, the employee will be regularly required to sit, walk, and stand; talk and hear, both in person and by telephone; and use hands, • Ability to lift and move simulation equipment (up to 100 pounds) repetitively;, • Ability to lift and move simulation equipment with assistance (over 100 pounds);, • Ability to perform full range of physical motions; lifting and carrying, kneeling, squatting, stooping; and traversing up and down stairs., • Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus., • Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner., • Constantly operates a computer and other office productivity machinery. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. St. Mary's University is a Hispanic-Serving Institution and an Equal Opportunity Employer. Job Posted by ApplicantPro