Housing Administrative Coordinator
2 days ago
Oklahoma City
Job DescriptionSalary: $20.00 - $24.00 The Housing Administrative Coordinator will understand and model the mission of NSO. The Housing Administrative Coordinator will understand and practice NSOs policy on confidentiality in respect to all NSO information. The Housing Administrative Coordinator will exhibit professional behavior in all facets of work at NSO. The Housing Administrative Coordinator will exhibit teamwork with all NSO staff. The Housing Administrative Coordinator is a hybrid role bringing both detailed administrative tracking, support, and supervision of housing program-related matters and direct case management to mothers in NSOs Transitional Housing Program. ESSENTIAL FUNCTIONS: Housing Assistant: • Assist with direct supervision of all staff in the Housing Department. Supervision includes but is not limited to conducting regular supervisor/department meetings; mentoring and coaching staff and providing training and professional development opportunities., • Assist with fostering a collaborative and client-centered approach among staff., • Responsible for the data management and quality control of the HMIS and CTRAX database., • Review client files to ensure case management plans address identified needs, are up-to-date and that data quality is maintained., • Assist the Grant Writer by collecting, organizing, and submitting program data for grant applications and reports, • Assist with addressing tenant concerns and ensure fair housing practices., • Maintain professional verbal and written communication with the client, Case Managers, service providers, and support personnel., • Collect program fees for all Housing properties., • Assist with reports designed to track outcomes and ensure compliance within guidelines of the agency as well as key funding organizations such as Oklahoma Housing Authority, HUD, OHFA, United Way, Regional Food Bank, and other public/governmental or private foundations as required., • Be available and responsive to clients and authorized service providers/family members., • Identify opportunities for housing advocacy and collaborate with the Housing Director in pursuing them., • Provide crisis intervention and problem-solving support when urgent housing-related issues arise., • Assist in the orientation process for new clients entering housing programs, including reviewing program expectations, rights, and responsibilities., • Provide coverage and support during housing inspections, move-ins, and lease signings to ensure a smooth process for clients., • Will occasionally work at other NSO properties for coverage and services to clients., • Work with the Transportation Coordinator to coordinate transportation for housing residents and clients., • Complete inventory and shopping for groceries/supplies for the PD Weekly Market., • Schedule and coordinate life skill classes to clients in transitional living programs., • Always ensure HIPPAA compliance., • Create, maintain, and support individual case plans for client self-sufficiency and success, including case coordination and case plan implementation., • Explain program rules, policies, and regulations to clients., • Create and maintain accuracy of client files with all necessary supporting documentation in a timely manner; close client files within established timelines as transitions occur., • Meet with clients of the MH/GW program weekly to support and document progress on case plan., • Conduct room inspections every week; provide clients with inspection reports stating pass/fail and comment as needed, log results in each client file., • Conduct weekly property inspections of the entire facility, • Work with residents and other staff members to maintain safety, cleanliness, and overall appearance of interior of facility., • Assign, schedule, and supervise clients weekly building upkeep chores., • Complete the requested statistics, weekly capacity reports, and monthly reports within established timelines., • Participate in Housing Department rotation of On-Call status. This requires being On Call in the evenings and on weekends for a period of two weeks, usually five times per year., • Report success stories to Communications Department in a timely manner., • Monitor and ensure compliance with visitor policies and procedures., • Promote the organization by actively participating in tours and presentations., • Report all property maintenance needs through Maintenance tracking software., • Ensure property is well maintained and tour ready., • Submit all purchase orders for food, and supplies needed to the Housing Director. JOB REQUIREMENTS: • Applicants may have an associates degree, preferred education in social work, human services or education. Two years or more experience working with the homeless preferred, with a minimum of one-year experience in human services field, homeless services, or residential programming preferred; a bachelors level degree in lieu of stated minimum field-specific required work experience may be considered., • The ability to pass distracted driving course., • Must have access to reliable transportation for participation in the Housing On Call Program., • Valid drivers license and auto insurance in the amounts of $100,000 Bodily Injury Liability, $300,000 Bodily Injury Liability per Accident and $100,000 Property Damage., • Clearance of background check, motor vehicle report and drug screen. This is a Safety Sensitive Position and therefore is not subject to the protections of the Oklahoma Medical Marijuana and Patient Protection Act. SKILLS AND ABILITIES REQUIRED: • Requires the ability to work independently., • Detail orientated., • Strong organizational skills., • Requires clear, oral, and written communication skills., • Ability to communicate difficult and complex housing choices to clients who possess a range of listening and processing challenges., • Possess strong interpersonal skills and have excellent client care services., • Ability to maintain a non-judgment, non-reactionary, and non-defensive communication style during challenging discussions., • Exceptional personal skills that permit the candidate to work with a diverse community and build collaborative relationships with a variety of community stakeholders., • Critical thinking skills that enable the candidate to make sound judgments in developing and time-sensitive situations., • Ability to responsibly prioritize competing tasks and handle multiple tasks simultaneously but also follow through in a timely manner., • Capacity to follow NSOs record-keeping/reporting protocols. WORKING CONDITIONS: • Most of the time spent in this position is in a well-lit, heated and/or air-conditioned indoor office setting with adequate ventilation., • This job requires moderate physical activity performing in a primarily administrative nature., • Occasional periods of high stress., • Position is full-time or up to 40 hours per week., • The position is based at NSO Marthas House facility but may be required to work from other housing properties at times., • Regular work schedule: Regular work schedule will include one to two evenings per week. An occasional weekend will be required, as will participation in the rotation of NSOs Housing On-Call Program. Regular hours are generally 40 hours per week. The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.