Columbus
Job DescriptionBenefits: • Employee discounts, • Flexible schedule, • Free uniforms, • Opportunity for advancement THIS IS NOT A SEASONAL POSITION Perks: • Perfect hours for a balanced work schedule, • Employee Discounts on Bundt Cake and Retail, • Casual Uniform, • Fun and joyful environmentPart time Joy Creator will be scheduled 10-25 hours per week Monday-Sunday. Must have the flexibility to work two or more morning, mid-day, or evening shifts. Shifts times may vary but typically the hours are morning (8:30am-3pm), mid day (10am-4pm or 11am-5pm), evening (2:30pm-7:30pm) or (3pm-7:30pm). Some holidays will be needed. All shifts needed! *Pay range is based on experience. Bakery hours are Monday-Wednesday, 9am-6pm / Thursday-Saturday, 9am-7pm / Sunday - 11am-4pm Accountabilities/Duties: • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience., • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise., • Suggests additional merchandise, including candles, and cards, to complete a unique celebration., • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected., • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces., • Replenishes retail merchandise and cake display case to ensure a strong visual presentation., • Assists the Crafter in preparing cake decorations and packaging supplies as needed., • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene., • Maintains a consistent work attendance and punctuality record. Core Values and Competencies:, • Servants Heart, • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive., • Keeps the good of the team or guest ahead of personal interests or gain., • Displays humility and empathy in interactions with others., • Spirit of a Champion, • Demonstrates pride in responsibilities, an intense drive and a passion to succeed., • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control., • Operates with a strong sense of urgency and adheres to NbC brand standards., • Genuine Connections, • Projects warmth, enthusiasm, and optimism that attracts others., • Builds positive, productive relationships with all team members., • Listens actively and communicates openly, clearly and respectfully.Knowledge, Skills, and Abilities:, • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative., • Enjoys interacting with diverse people and excels at providing a superior guest experience., • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail., • Is diligent, organized and self-motivated., • Has the ability to understand and carry out oral and written instructions and request clarification when needed., • Is comfortable with new technology and has the ability to operate a point-of-sale system., • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency., • Has the capacity to stand for extended periods of time and work in a fast-paced environment.Education, Certifications and Work Experience Requirements:, • Applicants must be 16 years of age or older., • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.