HVAC Service Coordinator
il y a 7 jours
Sterling Heights
Job Description Job description: Service Coordinator Conti Corporation – Progress Dr Location) Employment Type: Full-Time, Onsite Reports To: Service Manager / Project Manager About Conti Corporation Conti Corporation is a nationally recognized mechanical, electrical, and service contractor committed to delivering high‑quality solutions to our commercial and industrial customers. Our service division plays a critical role in supporting our clients’ day‑to‑day facility needs, and we are expanding our team with a dedicated, customer‑focused Service Coordinator to support our field technicians and service operations. Position Overview The Service Coordinator is the central communication hub between customers, field technicians, and internal project management. This role is responsible for managing incoming service calls, creating work orders, dispatching technicians, and ensuring all service-related information flows accurately and efficiently throughout the team. The ideal candidate is organized, customer-service oriented, able to communicate with empathy, and comfortable supporting both customers and field personnel who may be dealing with urgent, time-sensitive issues. Key Responsibilities Customer Communication & Service Intake • Answer incoming customer service calls regarding HVAC, electrical, or building system issues., • Create service calls in COINS and assign them to the appropriate technician., • Provide clear, professional communication with customers regarding work status, scheduling, and expectations., • Understand the urgency of customer issues—often affecting their operations or personal comfort—and respond with empathy and professionalism., • Dispatch work orders to technicians via tablets and ensure they receive necessary context not always captured in the work order., • Support techs with additional information, PM references, or customer expectations., • Track which technicians are on the rotating on‑call schedule (full week, Monday–Sunday)., • Respond to after-hours service requests when needed; coordinate with on‑call personnel or escalate to management as appropriate., • Create, organize, and maintain accurate work orders., • Collect and review technician notes to ensure they clearly reflect the work performed onsite., • Collaborate with the Service Manager and PMs to ensure smooth workflow between customer requests, technician availability, and project scheduling., • Communicate material, equipment, or permitting needs to the PM or leadership when necessary., • COINS (primary service management software), • Microsoft Office Suite, • Coupa, • Do-Forms Top “Must-Have” Requirements • Strong team player with excellent communication skills, • Prior scheduling or dispatching experience (service, HVAC, construction, logistics, or similar), • Experience in mechanical, HVAC, construction, or service‑based industries, • Familiarity with COINS or similar service management software, • Onsite / In-Office Only – Progress Drive location, • Fast-paced, professional service environment, • Close-knit team supporting both customers and field technicians, • Must pass a pre-employment drug screen, • 401(k), • 401(k) matching, • Dental insurance, • Employee assistance program, • Employee discount, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Parental leave, • Professional development assistance, • Referral program, • Tuition reimbursement, • Vision insurance Work Location: In person