Director of Aftermarket Parts and Distribution
3 days ago
Houston
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Parental leave, • Vision insurance Director of Aftermarket Parts & Distribution Location: Houston, TX | Employment Type: Full-Time | Department: Aftermarket Operations Travel Expectations: Approximately 50% travel About SDLG North AmericaSDLG is a global manufacturer of construction equipment, delivering reliable wheel loaders, excavators, and heavy equipment solutions worldwide. As SDLG North America continues expanding its dealer network and aftermarket support infrastructure, we are seeking a hands-on leader to help build and manage our North American aftermarket parts operations, logistics systems, warehouse processes, and dealer support functions. This is a high-impact leadership role focused on developing scalable aftermarket operations that improve dealer satisfaction, parts availability, inventory accuracy, customer uptime, and operational efficiency across North America. The ideal candidate will be energized by the opportunity to establish operational excellence from the ground up while helping shape the future of SDLGs North American aftermarket business. Position OverviewThe Director of Aftermarket Parts & Distribution is responsible for overseeing all North American parts warehouse operations, inventory control, dealer parts support, logistics coordination, supply chain development, and aftermarket operational processes for SDLG North America. This role combines strategic leadership with hands-on operational execution and requires strong experience in OEM parts operations, warehouse management, dealer support, inventory systems, logistics coordination, and aftermarket operational leadership. The ideal candidate will help build the operational foundation necessary to support SDLGs growing North American dealer network while improving dealer support, parts availability, operational accountability, and customer satisfaction. You will work closely with dealers, logistics providers, warehouse personnel, suppliers, and SDLGs global support teams to ensure efficient parts distribution, accurate inventory management, and industry-leading aftermarket support. This is a hands-on leadership role suited for someone who is comfortable building scalable processes from scratch, working directly in warehouse operations when needed, and partnering closely with dealers, suppliers, and internal teams to drive measurable improvements in aftermarket performance. The ideal candidate thrives in fast-paced growth environments and is capable of building scalable operational systems, developing structure, and driving accountability across aftermarket operations. What You'll Own: Strategic Opportunities • Build SDLGs North American aftermarket infrastructure including warehouse operations, inventory positioning strategies, dealer support systems, and distribution processes, • Partner with dealer development and sales teams to strengthen SDLGs aftermarket competitive advantage through improved support, response time, and parts availability, • Identify opportunities to improve dealer profitability, customer uptime, and overall aftermarket growth, • Evaluate and develop North American sourcing partnerships to improve lead times, emergency parts support, and operational responsiveness, • Support CRM, inventory visibility, dealer communication, and logistics tracking initiatives designed to improve operational efficiency and dealer experience Key Responsibilities Parts Operations & Dealer Support • Lead all North American parts operations, dealer parts support activities, and warehouse functions, • Support SDLG dealers with parts availability, order management, freight coordination, and escalation resolution, • Partner with dealers to improve parts stocking strategies, fill rates, and aftermarket profitability, • Support critical machine-down situations by coordinating expedited parts sourcing, logistics, and dealer communication, • Develop and maintain strong dealer relationships focused on improving aftermarket support and customer satisfaction, • Assist in establishing aftermarket operational standards across the dealer network, • Monitor dealer backorders, critical machine-down situations, and parts fulfillment performance Warehouse & Inventory Management • Oversee all warehouse operations including receiving, storage, picking, packing, shipping, and inventory organization, • Maintain accurate inventory control through cycle counts, audits, and system reconciliation, • Establish warehouse processes and operational standards focused on efficiency, accuracy, and safety, • Manage container receiving, pallet organization, warehouse layout, and inventory optimization, • Support annual physical inventory processes and inventory reporting Logistics, Distribution & Supply Chain • Coordinate domestic and international freight operations including LTL, parcel, container shipments, and dealer deliveries, • Work directly with freight providers, customs brokers, and internal teams to resolve shipping delays and logistics issues, • Monitor transportation costs, freight claims, and delivery timelines, • Assist in improving logistics visibility, shipment tracking, and dealer communication processes, • Develop and maintain North American supplier relationships focused on improving lead times, emergency sourcing, operational support, and aftermarket responsiveness, • Assist in forecasting inventory demand based on machine population, dealer growth, seasonality, and market trends, • Work with global supply chain teams to improve inventory planning and reduce backorders, • Travel to dealer locations, warehouses, and logistics facilities to assess operations and build relationships Systems & Process Development • Utilize SAP, CRM, and inventory systems to manage parts transactions, inventory movement, and dealer order processing, • Help develop scalable aftermarket operational processes and reporting systems, • Support CRM development initiatives related to parts ordering, dealer communication, inventory visibility, and logistics tracking, • Identify operational inefficiencies and implement process improvements to support company growth Leadership & Operational Accountability • Work closely with service, warranty, sales, and executive leadership teams to support overall aftermarket operations, • Develop and manage KPIs related to fill rates, inventory accuracy, freight performance, dealer response times, and backorder reduction, • Monitor operational metrics and implement corrective actions to improve aftermarket performance, • Assist in developing reporting metrics and operational performance standards, • Support future hiring, training, and development of aftermarket personnel as the company grows, • Serve as a key operational leader in building SDLG North Americas aftermarket infrastructure Required Qualifications • 5+ years of experience in heavy equipment, automotive, industrial, or OEM parts operations, • Strong experience in warehouse management, inventory control, logistics coordination, and aftermarket operations, • Experience supporting dealer networks and aftermarket operational growth, • Working knowledge of SAP or equivalent ERP systems, • Strong understanding of freight operations, shipping documentation, inventory planning, and distribution systems, • Excellent organizational, communication, leadership, and problem-solving skills, • Ability to work in both leadership and hands-on operational environments, • Forklift operation experience and willingness to support warehouse activities when needed, • Willingness to travel approximately 50% of the time Preferred Qualifications • OEM heavy equipment experience strongly preferred, • Experience building or improving aftermarket operational processes, • Knowledge of CRM systems and dealer support workflows, • Experience with KPI development, inventory reporting, and operational analytics, • Familiarity with construction equipment parts distribution and dealer support structures, • Track record of leading start-up or growth-stage operations Physical Requirements • Ability to work in a warehouse environment, • Ability to lift up to 50 lbs when needed, • Forklift operation and warehouse equipment usage, • Ability to stand and walk throughout warehouse operations daily What We Offer • Competitive compensation package, • Health, dental, and vision benefits, • Opportunity to build and shape SDLGs North American aftermarket business from the ground up, • High-impact leadership role with meaningful influence over strategy, processes, and operational growth, • Growth potential as North American operations continue to expand, • Collaborative and entrepreneurial work environment, • Direct involvement in improving dealer support, customer uptime, and aftermarket performance Flexible work from home options available.