Rental Secretary
9 days ago
Riverside
Job DescriptionEssential Basic Requirements: • At least 2 years of experience as a Rental Agent / Office Administrator, • Ability to communicate both verbally and in writing with customers and residents, • Completely computer literate, including Microsoft Office, Excel, AppFolio, and other various operational programs, • Strong communication and customer service skills (in-person, phone, and written), • Detail-oriented with excellent organizational and multitasking abilities, • Ability to handle sensitive information with professionalism and confidentiality, • Comfortable conducting property tours and interacting with prospective residents, • Basic understanding of leasing documents, Fair Housing laws, and application procedures, • Ability to work independently and/or as part of a team in a fast-paced environment, • Reliable transportation and a valid driver’s license for property tours that are off-site, • Licensed Real Estate Agent preferredJob Duties and Responsibilities:, • General Operations, • Market Surveys, • Greet and assist prospective residents in person, over the phone, and/or via email., • Conduct property tours, highlighting available homes and community features., • Process leasing applications and ensure all documentation is complete and compliant with community guidelines., • Maintain accurate leasing records and notes in software platforms such as AppFolio., • Stay informed on rental rates, availability, lease terms, and community policies., • Monitor lease renewals, distribute renewal notices, and follow up as needed., • Assist with tenant screening processes as implemented by supporting staff., • Coordinate and oversee move-ins and move-outs, ensuring smooth transitions and professional experiences., • Conduct periodic inspections for move-in/move-out processes and maintain related documentation., • Review notices to vacate to determine reasons for move-outs and manage related records, • Assist in issuing and monitoring necessary notices, including those for late payments, evictions, and returned payments., • Respond promptly to resident inquiries, concerns, and maintenance requests., • Support collections by making payment reminder calls, issuing late notices, and arranging payment plans., • Monitor and manage inventory for Park Homes, Rentals, and Maintenance Work Order status., • Participate in marketing and outreach activities to attract new residents., • Provide general administrative support, including data entry, filing, and report preparation.