Lead Monitoring and Observability Engineer
hace 5 días
Evansville
Job DescriptionLead Monitoring and Observability Engineer Remote, USA Note: MUST be legally authorized to work in the United States. SUMMARY • The Company is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable, and transparent installment loans. Our customers turn to us every day - online and at over 1,400 branches in 44 states - to help them take control and improve their financial lives. It's all about doing the right thing - a mission that hasn't changed for more than 100 years., • We are seeking a Lead Platform Engineer to; Able to collaboratively establish availability and performance objectives, measure progress towards those objectives, and implement necessary changes. Able to interpret changing technical & process needs of product teams and adjust platform and tooling meets those needs., • The Lead Monitoring and Observability Engineer serve as a senior technical contributor responsible for ensuring monitoring reliability, telemetry quality, automation maturity, and operability across OMF’s infrastructure and application ecosystem. This role acts as a technical mentor, monitoring and networking SME, and hands-on engineer who guides monitoring-platform evolution, improves service quality, and collaborates with product and engineering teams to deliver scalable, stable, and observable systems. KEY RESPONSIBILITIES Monitoring Reliability & Performance • Establish platform SLOs, availability goals, latency/error budgets, reliability metrics, and monitoring coverage expectations in partnership with teams., • Continuously measure service and platform health and implement changes to improve reliability, performance, alert quality, and operational stability., • Define and maintain standards for actionable alerting, dashboards, logs, metrics, traces, and service-health reporting.Architecture & Technical Leadership, • Lead observability design efforts for Elastic/ELK, telemetry pipelines, monitoring platforms, dashboards, alerting, distributed tracing, synthetic monitoring, microservices platforms, cloud infrastructure, or network monitoring, depending on assignment., • Provide “out-of-the-box” technical solutions that balance velocity, reliability, operational visibility, and cost., • Evaluate monitoring and observability tools, patterns, integrations, and emerging requirements., • Define reusable observability patterns, reference architectures, onboarding guidance, and validation practices for product and platform teams.Hands-On Engineering & Automation, • Perform advanced configuration, IaC development (Terraform/Ansible), monitoring-as-code development, CI/CD pipeline engineering, and cloud platform automation., • Build and maintain scalable, resilient monitoring and observability components that support product teams., • Implement and maintain monitoring, alerting, data visualization, logging, metrics, tracing, and telemetry collection capabilities as noted in the IC3 role reference., • Improve automation for monitoring onboarding, dashboard creation, alert configuration, telemetry collection, and operational workflows.Operational Excellence, • Reduce manual operations through automation and self-service observability tooling., • Review, optimize, and maintain observability capabilities including logs, metrics, traces, dashboards, alerting, and service-health reporting., • Improve alert signal quality, reduce alert noise, and ensure alerts have clear ownership, escalation paths, and actionable runbook guidance., • Participate in and lead high-severity incident response for monitoring and observability-owned domains., • Support root-cause analysis by correlating telemetry, infrastructure conditions, application behavior, and operational events.Network Monitoring, • Define and maintain network-monitoring standards for network availability, reachability, latency, packet loss, interface health, capacity, device health, routing, and dependency-related service impact., • Partner with Networking, Cloud, AppDev, Security, and SRE teams to establish monitoring coverage for critical network devices, services, and customer journeys., • Build and maintain network-monitoring dashboards, alerting patterns, service-health views, and operational workflows., • Establish validation practices for network-device onboarding, telemetry collection, alert quality, dashboard completeness, and operational readiness., • Support the migration of network monitoring from OpsRamp to the selected network-monitoring tool, including requirements definition, technical design, migration planning, testing, validation, and operational handoff., • Evaluate network-monitoring tools, integrations, automation opportunities, and emerging network observability requirements., • Connect network telemetry and alerts to application, infrastructure, and customer-impact signals to improve triage and incident response.Cross-Team Collaboration, • Partner with AppDev, Security, Observability, Networking, Cloud, and SRE teams to deliver cohesive monitoring services and shared solutions., • Adjust monitoring-platform design, observability standards, and processes based on evolving product team needs., • Collaborate with service owners to prioritize observability improvements for critical services.Mentorship & Influence, • Mentor IC1–IC2 engineers in engineering best practices, TDD, agile ceremonies, monitoring and observability fundamentals, and operational workflows., • Provide code reviews, design feedback, and internal technical enablement., • Guide partner teams in adopting agreed observability standards and reusable implementation patterns., • Provide technical leadership on monitoring architecture, telemetry quality, alerting practices, and operational readiness. QUALIFICATIONS Required • Demonstrated expertise in monitoring and observability engineering, including Elastic/ELK, dashboards, alerting, logging, metrics, tracing, telemetry pipelines, cloud infrastructure, networking, or equivalent., • Proven ability to define availability and performance objectives and implement monitoring-driven improvements., • Hands-on experience with automation, including Terraform, Ansible, scripts, monitoring-as-code, or cloud-platform automation., • Experience designing, implementing, and maintaining monitoring, alerting, dashboards, and service-health reporting., • Experience with observability practices across logs, metrics, traces, dashboards, alerting, and incident response., • Ability to evaluate alternatives, provide thought leadership, and guide technical direction., • Proficiency with TDD, agile development, and iterative delivery., • Strong communication and mentoring capability.Network Monitoring Requirements, • Experience with enterprise network monitoring, network operations, network observability, or a related infrastructure discipline., • Working knowledge of network technologies and protocols, including TCP/IP, DNS, HTTP/S, SNMP, ICMP, routing, switching, firewalls, load balancing, VPN, and WAN connectivity., • Experience monitoring network devices, interfaces, availability, latency, packet loss, bandwidth utilization, capacity, and reachability., • Ability to design network-focused dashboards, alerts, escalation workflows, and service-health views., • Experience collaborating with Networking and incident-response teams during complex service-impacting events., • Familiarity with network-monitoring migrations, platform consolidations, tool evaluations, or proof-of-concepts., • Preferred, • Experience with distributed tracing, observability platforms, monitoring analytics, or OpenTelemetry-aligned telemetry practices., • Familiarity with DevOps/SRE practices, including SLOs, runbooks, deployments, incident response, and post-incident improvement., • Experience with multi-cloud environments or hybrid architectures., • Experience with OpsRamp, SolarWinds, Elastic/ELK, Grafana, ServiceNow, or related monitoring, alerting, and incident-management integrations., • Experience with synthetic monitoring, customer-journey monitoring, or service-level reporting., • Experience leading a network-monitoring platform migration or enterprise monitoring-tool evaluation.We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. Req45-1