Trabajos remote customer support en Irving, Texas - Page 13Crear alertas

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to___and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to ___, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. Join the team as our next Oracle Fusion Consultant, Financial This position is needed to join our Enterprise Application Development and Operations team as Oracle Fusion Consultant. As a Oracle Fusion Consultant, this role is expected to architect, design, develop, configure, test and support the Oracle Fusion Cloud ERP applications involving Cloud AR, Collections, Cash Management and Revenue management Cloud Service systems that supports all the key business processes involving Finance, quote, Billing, AR, Revenue, Collections & Accounting teams. The ideal candidate should be a self-starter, have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic. Lastly you work well under pressure to meet ongoing and overlapping deadlines within short time constraints. This role is expected to be an SME in Oracle Cloud Fusion Billing, AR, Revenue Cloud Service, product and pricing config, Cash application and collection processes integrated with multiple upstream usage systems and downstream systems. Able to understand and manage Twilio’s entire I2C landscape in partnership with the Global Accounting and billing teams to drive system integration, reporting, automations and innovation. You will gather requirements, plan, architect, design, configure, develop and test the I2C processes in Oracle Cloud Fusion ERP. You need to have an end- end understanding of Twilio’s multiple billings platforms and build scalable systems for Acquisitions, Work on enhancements and key compliance related projects. In this role, you’ll: • Architect, Design and develop platform/product extensions, as per Oracle SAAS delivery methodology, that meets the additional functionality specified by the Business team., • Conduct design workshops, build proof of concepts, prototype of a working model for the effective design sign-off from the business, • Learn the skills required to translate business problems into technical solutions as per Oracle fusion cloud AR and Revenue Cloud Service product roadmap., • Partner with process owners to define and benchmark operational KPI and to develop/deliver KPI dashboards and reports by using Oracle Transactional Business Intelligence (OTBI), Oracle Business Intelligence Publisher (BIP), etc, • Plan, Design, develop, test and deploy Integrations involving systems like Oracle Fusion Cloud AR, Revenue Management Cloud Service, Highradius, Monkey, Salesforce, etc, • Develop and deliver cost effective workflows per business requirements - to create journals, invoke SaaS APIs, to upload monthly usage billing, create reports for critical month end processes, • Use developer tools and events for performing data loads and amendments, • Configure and develop payment integrations to invoke APIs and create payments with external banks, payment platforms., • Manage KLO, upgrades, stories in sprint delivery, • Mentor and lead junior consultants in the team to enable them to make project deliverables., • Provide support to the business team with the adoption approach around CPQ, QTC process, • Develops and executes system conversion and implementations. Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: • Strong experience in AR, with additional knowledge of cash management and purchasing processes., • Strong experience with Oracle Fusion., • Proven ability to configure systems and provide actionable suggestions to stakeholders., • Strong analytical and problem-solving skills with attention to detail., • Excellent communication and collaboration skills to engage effectively with diverse teams and stakeholders. Desired: • Bachelors in Finance or Engineering, • Oracle Fusion AR certification, • Oracle Fusion RMCS certification This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C: $ $114,600.00- $143,300.00, • The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location., • Applications for this role are intended to be accepted until 10/30/2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call ___. Additionally, we empower employees to build ___ by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, ___. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

About Us: Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. The Opportunity – Customer Support Specialist III (Remote - US) We are looking for an enthusiastic Customer Support Specialist III to join our Support organization. In this role, you’ll ensure our crew members and client users have their product questions answered and technical issues resolved quickly, accurately, and with care. Customer Support Specialist IIIs at Wrapbook work across a range of case types—from high-volume, repeatable issues to complex, high-context production scenarios. Depending on business needs and your strengths, you may be aligned to a team focused on Worker users and scaled support (Express Desk) or a team focused on non-Worker users and high-touch, relationship-driven support (Partnership Team). In all cases, you’ll play a critical role in ensuring payees are compensated compliantly and on time, while delivering a concierge-quality support experience. What you’ll do * Own a portfolio of cases and inbound interactions (email, live chat, and phone via Salesforce), serving as the primary point of contact from first touch through resolution for crew members and client users. * Diagnose and troubleshoot product behaviors and production workflows: investigate issues, reproduce bugs, identify root cause, and advise on next steps or workarounds. * Manage your case backlog with clear ownership and urgency: prioritize work by customer impact, SLA, and escalation risk; proactively follow up internally and externally until issues are fully resolved. * Partner closely with Customer Success, Payroll Ops, Product, and Engineering to resolve customer issues, translating customer context into actionable technical detail. * Identify trends and product gaps: log high-quality bug reports and product requests in Linear (or similar tools), including replication steps and business impact. * Escalate urgent or production-critical issues via PagerDuty or established escalation channels and help coordinate cross-functional response through resolution. * Deliver a concierge support experience: adapt communication style to the customer and situation, explain solutions clearly, and anticipate follow-up needs. * Contribute to team knowledge and operational excellence by creating and maintaining SOPs, templates, troubleshooting guides, and other internal documentation. * Support continuous improvement efforts by sharing best practices, surfacing opportunities for workflow optimization, deflection, or automation, and incorporating QA feedback into your day-to-day work. * Mentor and support junior teammates as needed through case guidance, escalation support, and modeling strong customer judgment and communication. What you’ll have * 2+ years of experience in customer support, technical support, or an administrative role supporting film and television production (or equivalent B2B SaaS experience). * Strong knowledge of Film & Television production workflows; Production Accounting or payroll experience is highly valued. * Confidence communicating with customers via phone, email, and live chat, including comfort being on the phone for extended periods when needed. * Excellent written communication skills, with the ability to document customer issues clearly and create effective internal tickets and documentation. * Proven troubleshooting and problem-solving skills, with a habit of researching, validating, and understanding solutions before communicating them. * Demonstrated ability to manage a case queue responsibly, multitask across multiple issues, and prioritize effectively in a fast-paced environment. * Comfort working in an early-stage, high-growth company where priorities evolve and adaptability matters. * Experience collaborating cross-functionally and a genuine enjoyment of working with others to achieve shared outcomes. * Familiarity with tools such as Salesforce, Linear (or similar bug tracking tools), PagerDuty, Slack, and Notion (or the ability to learn them quickly). Nice to have * Motion Picture Union Payroll experience. * Experience supporting high-volume case environments or complex, high-sensitivity customer scenarios. * Experience creating or maintaining SOPs, workflows, or training materials for support teams. * Experience identifying deflection opportunities, improving self-serve resources, or contributing to automation initiatives. * Experience contributing to QA programs, mentoring junior support staff, or supporting team enablement. * Experience creating operating procedures or content for AI-powered support tools. Why Join Us At Wrapbook, creativity meets technology — and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include: * Unlimited Paid Time Off * Work from anywhere in Canada and USA * Health and Dental benefits * Up to $1,500 USD/ $2,025 CAD towards IT set up for your home * Up to 2% matching RRSP / 401K * Learning and Development opportunities * Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service Our Pledge to Fostering an Inclusive and Safe Workplace: Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. Apply Now Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly! #LI-Remote

• 7+ years in Product Management focused on data platforms or analytics infrastructure, leading scalable, compliant, AI-ready data ecosystems in regulated environments., • Strategic technical leader driving end-to-end data platform initiatives that enable trusted analytics, production AI, and long-term scale., • Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office Start your adventure with Zip The Senior Technical Product Manager (Data Platform) owns the strategy, roadmap, and execution of Zip’s foundational data platform. This is a platform-focused role, not a business use-case PM position. You will be responsible for building and scaling reliable, compliant, and AI-ready data infrastructure that powers analytics, risk modeling, fraud detection, regulatory reporting, and production AI capabilities across the company. This role ensures our data assets are trusted, governed, scalable, cost-efficient, and accessible through self-serve capabilities—while meeting the regulatory standards required in fintech. You will partner closely with Data Engineering, ML Engineering, Agentic AI, Enterprise Architecture, Risk, Compliance, and Product teams to define platform priorities and deliver durable infrastructure that scales with the business. Interesting problems you’ll get to solve Data Platform Strategy & Roadmap • Define and execute the multi-year vision and roadmap for Zip’s enterprise Data Platform., • Own foundational capabilities, including ingestion, storage, transformation (ETL/ELT), orchestration, metadata management, and access control., • Ensure alignment with company-wide analytics, AI, and regulatory priorities., • Balance speed, reliability, scalability, compliance, and cost in roadmap decisions. Data Governance, Controls & Compliance • Define and operationalize data contracts between producers and consumers., • Ensure lineage tracking, auditability, and regulatory reporting integrity., • Partner with Risk and Compliance to align with data privacy and regulatory requirements (e.g., SOX, KYC, AML, GDPR where applicable). Reliability, Quality & Platform Health • Define data quality standards, SLAs, freshness requirements, and certification processes., • Establish measurable platform health metrics (uptime, quality scores, adoption, cost efficiency)., • Drive proactive monitoring and observability for pipelines and datasets., • Reduce friction for AI and analytics teams by improving data discoverability and trust. AI & Advanced Analytics Enablement • Ensure the data platform supports production-grade AI/ML workloads., • Enable reusable, well-governed data foundations for feature engineering and experimentation., • Partner with ML Engineering to ensure model-ready, high-quality datasets., • Transition the organization from AI experimentation to scalable, production-ready AI capabilities. Self-Service & Adoption • Enable self-service analytics capabilities while maintaining governance guardrails., • Improve discoverability and usability of certified datasets., • Drive adoption of standardized, governed data assets across teams. Cost Optimization & Scalability • Partner with engineering to optimize warehouse, compute, and storage costs., • Drive architectural decisions that scale efficiently as data volume and AI usage grow., • Continuously evaluate tradeoffs between performance, reliability, and cost. What you’ll bring to the team • 7–10+ years in Product Management or equivalent experience, with a focus on data platforms, data engineering, or analytics infrastructure, • Strong understanding of modern data architectures (lakehouse, warehouse, ELT/ETL, streaming/event-driven systems), • Experience defining and managing data contracts, governance frameworks, and quality standards, • Experience operating in regulated environments (SOX compliance strongly preferred; fintech or financial services experience a plus), • Deep familiarity with data platforms such as Snowflake, BigQuery, Redshift, Kafka/Kinesis, or similar ecosystems, • Strong ability to translate complex technical capabilities into measurable business impact, • Demonstrated experience driving cross-functional alignment across engineering, compliance, and business teams, • Comfortable making principled tradeoffs between speed, reliability, compliance, and cost What Sets You Apart • Experience enabling AI/ML workloads through reusable, governed data infrastructure, • Systems thinker who understands interconnected platform tradeoffs, • Strong technical fluency with data engineering patterns and architecture decisions, • Ability to influence without authority and lead through alignment. What you’ll get in return Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back. We think these are just some of the best things about being a Zipster. We will also offer you: • Flexible working culture, • Incentive programs, • Unlimited PTO, • Generous paid parental leave, • Leading family support policies, • Company-sponsored 401k match, • Learning and wellness subscription stipend, • Beautiful Union Square office with a casual dress code, • Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available The Pay Range for this position: $155,000-165,000 based on the industry benchmark for position, function, level and Zip's compensation strategies. However, actual base salary will depend on varying circumstances and individualized factors, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. #LI-Remote Be a part of a team that reflects the diversity of our customers We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience. And finally…get to know us Zip is a global ‘Buy Now, Pay Later’ company that gives our millions of customers simpler and fairer ways to pay. We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber. United by our mission, purpose and values - Customer First, Own It, Stronger Together & Change The Game - we are the next generation We are Zip, and we are just getting started. Zip participates in the federal government’s E-Verify program

Founded in 2024, DualEntry is one of the world’s fastest-growing AI startups. At DualEntry, the future of finance is being written today. ERP is one of the largest fintech markets in the world ($220,000,000,000+). Yet, tens of thousands of companies are still using on-premise systems, and the industry has not seen new entrants in more than 30 years. Our AI-native ERP lets accounting teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away manual data entry work with AI. We’re finally making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990’s in the past. We operate with urgency and ownership. We move fast. Since starting 18 months ago, we’ve raised $100,000,0000+ from world-class investors such as Lightspeed Venture Partners, Khosla Ventures, Contrary Ventures and Google Ventures, as well as more than 20 angel investors who’ve built, scaled, and exited some of the most impactful companies of the last decade. We got there by moving incredibly fast and hiring an exceptionally sharp, hard-working and deeply committed team from leading tech and accounting companies - Ramp, Meta, Microsoft, Lyft, PwC, Deloitte, J.P. Morgan, Bloomberg, Sage, Xero and Intuit. And some of us don't have a fancy logo on our resume and are here for a shot to prove ourselves. We’re a small team, growing fast with huge momentum - join early. As our Senior QA you’ll build the QA function from the ground up, own the testing pyramid, and ensure our AI-first accounting platform is reliable at scale. You’ll operate with ownership: ship fast, think critically about tradeoffs, and push for pragmatic solutions. This is an intense, hands-on QA role with full ownership. We expect you to push for excellence and raise the bar. 📍 Location: Remote with overlap to our New York City HQ (EST) * Establish and lead QA practices for a new AI-first SaaS platform * Design and execute test strategies across UI, API, and integrations * Build and maintain test case management and reporting systems * Collaborate with engineering and product teams to ensure quality at every stage * Own bug reporting, triage, and release validation * Lay the foundation for future automated QA testing and CI/CD integration * Champion user empathy and customer feedback to drive product reliability * Hardcore work ethic and high agency * 4+ years of experience in Software QA, focused on SaaS/web applications * Experience with UI and API testing at scale * Familiarity with CI/CD pipelines, AWS, and containerization (Docker/Kubernetes) * Strong grasp of bug reporting (Jira), test management (TestRail), and tools like Selenium/Cypress/Playwright * Knowledge of performance testing, database testing, and monitoring (Datadog a plus) * Product intuition and user empathy, with critical thinking on testability * Excellent English communication (C1 level) * Ability to work hard (we work most weekends), move fast, and thrive in high-velocity environments Nice to have: * Programming experience in any language * Familiarity with React or modern frontend frameworks * SQL and relational database experience (e.g., PostgreSQL) * Prior SaaS product QA experience * Pragmatic: you like to move forward and make decisions based in reality (not theory). We don't debate if Cassandra has the most theoretical scalability -- we use Postgres until it breaks * Hard working: 'You can work long, hard, or smart, but [here] you can't choose two out of three" - Jeff Bezos. We wrote this job post during the weekend * Curious: you love to learn, are highly curious about new frameworks and solutions to engineering problems * Fast-moving: you deploy daily, iterate quickly, and never wait for permission * Significant equity ownership in one of the top AI companies in the world * You’re joining early and will grow with DualEntry * Your feedback shapes the product directly * High-speed culture * High-trust environment with high expectations * Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years * Equity: $12,000+ USD * Base Salary: $40,000 – $85,000 USD * Contract type: B2B * Remote-first team - the fastest team you will have ever worked with * Time Off: 27 PTO days (incl. public holidays) * Visa sponsorship option for relocation to NYC within 2+ years * Early-stage role with high autonomy and real long-term upside * Enjoy a learning & development budget for courses, certifications, and language learning to keep growing your skills * Work where you feel most productive at co-working spaces or from your home office with support for setup, internet, and phone We hire the best, expect the best, and give you the masterclass of your career - an archaic and huge industry like ERP only goes through a restructure like this once in a lifetime. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard! At DualEntry, we believe great products come from diverse teams. We’re an equal opportunity employer, and we’re committed to a culture where everyone feels included, supported, and able to do their best work.

About CharterUP. CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events. Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale. Why Join Us • Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change., • Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization., • Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX., • Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability. Title: Customer Support Specialist- Bilingual (English/French) Reports to: Service Operations Manager Location: Remote Shift details: Flexible to work nights and weekends. Training schedule for the first 6 weeks will vary. About the Role: We are seeking a detail-oriented and customer-focused Bilingual (FR/EN) Customer Support Specialist to join our growing Service Operations team. In this entry-level role, you’ll assist with managing customer inquiries, monitoring live trips, and coordinating logistics solutions to ensure smooth operations. This role is ideal for individuals eager to learn and grow in a fast-paced environment with a focus on delivering exceptional service. Key Responsibilities: Customer Support & Issue Resolution: • Provide inbound call support in both English and French, • Respond to inbound customer inquiries in both English and French via email, ensuring prompt and accurate resolution., • Conduct outbound calls in both English and French to resolve customer requests as needed., • Troubleshoot common issues related to products, services, or accounts and escalate complex cases to the appropriate team. Live Trip Monitoring: • Provide end to end support during scheduled weekend shifts, monitoring trips and addressing disruptions (e.g., delays, cancellations, route changes)., • Assist customers, drivers, or operations teams with urgent support requests and serve as the primary point of contact., • Manage unexpected events (e.g., traffic, vehicle breakdowns, weather issues) by coordinating alternative solutions., • Communicate clear and timely updates to customers and drivers about any trip changes. Customer Relationship Management: • Build and maintain positive relationships with customers to ensure satisfaction and retention., • Educate customers on Department of Transportation (DOT) rules and regulations., • Follow up with customers to confirm their needs were met after resolving issues. Operations Coordination: • Collaborate with internal teams to ensure smooth and efficient customer experiences., • Track and monitor service requests, escalating operational delays when necessary. Documentation & Process Adherence: • Maintain detailed and accurate records of customer interactions in ticketing system., • Adhere to company policies, procedures, and service-level agreements (SLAs). Escalation Management: • Escalate critical issues, such as service failures or safety concerns, to the appropriate teams for resolution., • Partner with team leads or managers for escalated support or policy exceptions., • Provide reassurance and solutions to customers experiencing disruptions. Continuous Improvement & Learning: • Stay up-to-date with product updates and service changes., • Participate in training sessions to enhance customer service strategies and operational knowledge. Experience, Skills, and Requirements: • Fluent in both English and French, • 1-2 years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus., • Excellent verbal and written communication skills., • Strong problem-solving abilities and attention to detail., • Ability to remain calm and professional in fast-paced or high-pressure situations., • Strong organizational skills and the ability to multitask effectively., • A customer-focused mindset with a commitment to delivering exceptional service., • Willingness to adapt to changing priorities and learn new systems or processes. Recruiting Process: • Step 1: Video call with Talent Acquisition, • Step 2: Video call interview with Hiring Manager, • Step 3: Final video call interview with a Senior Manager, • Step 4: Offer & background check Welcome aboard! Hourly Rate $26.50 - $26.50 USD Global Benefits & Perks at CharterUP We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team. • Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states., • Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards., • Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country., • Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available., • Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together., • Referral Rewards: Earn bonuses for bringing top talent to the team., • Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable., • Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running. CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter. Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming. We hire in the U.S. and Canada and are actively expanding our global footprint.

Description Founded in 2007, Initiate Government Solutions (IGS) a Woman Owned Small Business. We are a fully remote IT services provider that delivers innovative Enterprise IT and Health Services solutions across the federal sector. Our focus is on data analytics, health informatics, cloud migration, and the modernization of federal information systems. IGS uses ISO 9001:2015, 20000-1:2018, 27001:2013, 28001:2007, CMMI/SVC3, CMMI/DEV3 best practices, and PMBOK® methods to provide clients with a strategy to build solid foundations to grow capabilities and revenue. Our range of IT services and delivery methodologies are tailored to our customers’ unique needs to achieve maximum value. IGS is currently recruiting for a remote Senior IBM z/OS Systems Programmer to join their growing team. The qualified individual will provide planning, which includes development of implementation and installation plans for IBM Mainframe projects. The implementation plan shall include: detailed steps and requirements to successfully implement OS’s, software or hardware upgrades, or installations to IBM System z/OS mainframe platform. Assignment of Work and Travel: This is a remote access assignment. Candidates will work remotely daily and will remotely access customer systems and therein use approved IGS and customer-provided communications systems. Travel is not required; however, the candidate may be required to attend onsite client meetings as requested. Responsibilities and Duties (Included but not limited to): • Provide timelines and milestones required for implementation or upgrade of the IBM mainframe platform to meet government established project deadlines., • Use required software tools, including IBM System Modification Program/extended (SMP/e), IBM system utilities (including IEBGENER (generalized copy utility), IEBCOPY (utility to copy, compress, merge partitioned data sets), IDCAMS (access method services), to create, populate, update and configure required datasets and parameter libraries and members to successfully implement software installations and upgrades on the IBM mainframe platform., • Create and deliver detailed installation/upgrade documentation, using government specified software and processes and formats. This documentation will include detailed dataset names, configuration parameters, and installation/upgrade procedures used to install/upgrade the IBM mainframe OS, software or hardware., • Use IBM SMP/e to successfully receive and apply z/OS software and other related software on an IBM Mainframe. This includes interpreting SMP/e output messages to resolve software installation issues and requirements, use SMP/e panels to manage software installation packages, define SMP/e required parameters to successfully install and maintain OS and associated software products., • Create, define and manage system and user catalogs on the IBM Mainframe platform. This includes using the appropriate catalog management utilities to create, update, merge and debug system and user catalogs., • Diagnose and resolve IBM z/OS system abends and abnormal operating environment problems using system logs, and other available logs and documents. This includes creating and interpreting system traces and dumps, job output, and monitoring tools., • Create, populate, secure and troubleshoot IBM z/OS USS (UNIX Systems Services) file systems and mount points. Manage the USS environment on an IBM z/OS mainframe platform., • Create/update and debug z/OS parameters using government processes and procedures and requirements (aka PARMLIB)., • Plan, create and update accurate, detailed documentation for IBM z/OS mainframe platform software/hardware installation/upgrades., • Use IBM z/OS mainframe job processing to analyze and debug batch processing issues. This includes an understanding of dispatching priorities and IBM z/OS mainframe security products and standard IBM mainframe software integration., • Use IBM z/OS mainframe communications products, including Virtual Telecommunications Access Method (VTAM), Transmission Control Protocol/Internet Protocol (TCP/IP), and File Transfer Protocol (FTP)., • Create, update, and debug Job Entry Subsystem (JES2) parameters and statements., • Five years' experience supporting COOP in an IBM mainframe ACE with the ability to ensure system availability during a disaster recovery or simulation. CCNA Security Network +CE SSCP • Ability to support customers across multiple time zones, • Excellent oral and written communication skills., • Excellent analytical and organizational skills., • Active Secret security clearance, • Ability to maintain a Secret security clearance., • Associate’s degree (Science, Technology, Engineering, or Math) and three years' experience or Bachelor’s degree (Science, Technology, Engineering, or Math) and two years' experience supporting COOP in an IBM mainframe ACE with the ability to ensure system availability in the event of a disaster recovery or simulation situation., • Integrity, Honesty, and Ethics: We conduct our business with the highest level of ethics. Doing things like being accountable for mistakes, accepting helpful criticism, and following through on commitments to ourselves, each other, and our customers., • Empathy, Emotional Intelligence: How we interact with others including peers, colleagues, stakeholders, and customers’ matters. We take collective responsibility to create an environment where colleagues and customers feel valued, included, and respected. We work within a diverse, integrated, and collaborative team to drive towards accomplishing the larger mission. We conscientiously and meticulously learn about our customers’ and end-users’ business drivers and challenges to ensure solutions meet not only technical needs but also support their mission., • Strong Work Ethic (Reliability, Dedication, Productivity): We are driven by a strong, self-motivated, and results-driven work ethic. We are reliable, accountable, proactive, and tenacious and will do what it takes to get the job done. Benefits: Initiate Government Solutions offers competitive compensation and a robust benefits package, including comprehensive medical, dental, and vision care, matching 401K and profit sharing, paid time off, training time for personal development, flexible spending accounts, employer-paid life insurance, employer-paid short and long term disability coverage, an education assistance program with potential merit increases for obtaining a work-related certification, employee recognition, and referral programs, spot bonuses, and other benefits that help provide financial protection for the employee and their family. Initiate Government Solutions participates in the Electronic Employment Verification Program.

JOB SUMMARY The Customer Service Representative is responsible for the receipt of new cases and ensuring proper system drafting and setup. The CSR is also responsible for taking direction and facilitating the case assignment/scheduling process. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility of all of us to maintain a positive working environment that promotes client satisfaction and results. MAJOR DUTIES & RESPONSIBILITIES Handling Receipt of New Cases: Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street systems. Work with the client on any missing information pertinent to processing the claim. Sort, organize, and create a medical document listing, if required by the client, in line with specific special handling. Respond to inbound calls, emails, and portal inquiries. Maintain efficient and accurate records related to all client interactions. Ensure compliance with Federal NSA regulations, processes, and policies. Collaborate with the Leadership team and other departments to ensure timely resolutions Ability to process and interpret reporting. Adhere to or exceed metrics/goals. Assignment of Cases: Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements. Ensure that the assigned physician has no conflict of interest with the case assignment. Oversight of Cases: Monitor, process, and track cases to ensure we meet deadlines. Client Interaction: Update clients frequently on cases in progress. May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer. Ensure proper documentation for specified cases is provided to the client. Maintain consistent professionalism at all times Other duties & special projects, as assigned and based on business needs. EDUCATION/CREDENTIALS: An Associate’s Degree is preferred. JOB RELEVANT EXPERIENCE: Business experience in a healthcare and/or insurance setting is preferred. Healthcare claims and billing Conflict resolution and de-escalation skills JOB RELATED SKILLS/COMPETENCIES: Present exceptional communication skills with a clear understanding of the company's business lines. The ability to apply critical thinking, manage time efficiently, and meet specific deadlines. Computer literacy and typing skills are essential. Customer focus, problem-solving, professionalism, integrity, customer excellence, and time management WORKING CONDITIONS/PHYSICAL DEMANDS: Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work. WORK FROM HOME TECHNICAL REQUIREMENTS: Supply and support their own internet services. Maintaining an uninterrupted internet connection is a requirement for all work from home position. This job description is subject to change at any time. Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace. ABOUT DANE STREET: A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Senior Professional Services Engineer at GitLab, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows. In this role, you'll work closely with customers and GitLab's product and engineering teams to drive customer success and share feedback that improves GitLab and how we deliver services. You'll manage multiple projects at once, mentor other Professional Services Engineers, and help streamline how we deliver consistent outcomes in a remote, largely asynchronous environment. Some examples of our projects: • Designing and delivering GitLab installations and reference architectures using tools like Terraform and Ansible across major cloud providers, • Leading migrations to GitLab SaaS or self-managed GitLab, and turning customer feedback into actionable improvements for GitLab's product and engineering teams, • Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities., • Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices., • Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows., • Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes., • Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps., • Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services., • Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy., • Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers., • Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef., • Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure., • Top Secret Security Clearance required., • Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows., • Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set., • Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements., • Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment., • Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment., • Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with GitLab's values. Senior Professional Services Engineers are part of GitLab's Professional Services team. We partner closely with Engagement Managers and Project Managers to deliver consistent outcomes, and we work with GitLab's product and engineering teams to share customer feedback and improve GitLab. Professional Services operates in a fully remote and largely asynchronous environment, collaborating across regions and time zones. The team's challenge is to support customers with a wide range of architectures and deployment models while maintaining high-quality delivery and setting customers up for long-term success. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $106,020 - $226,800 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

Marqeta is hiring for a Group Product Manager – Fraud role to join the Risk, Fraud and Disputes Team. As a Senior Product Leader, you will own the entire Real Time Decisioning product suite and 3D Secure authentication solutions. You will be in charge of challenging the status quo and creating a revolutionary suite of fraud management and authentication products at Marqeta. You will strike the right balance between stopping fraud, enhancing security, and protecting legitimate transactions — all while minimizing customer friction. You will be an experienced AI leader with a deep understanding of AI, fraud product development, and modern authentication protocols. You will partner with a diverse set of teams including engineering, data scientists, risk operations, legal, GTM and marketing. We work ___. This role can be performed remotely in the United States, only in one of our Premium or National locations, which you can review ___. The Impact You’ll Have • Define and execute a clear, actionable strategy that aligns with the company's overall growth objectives, • Lead and inspire others with a compelling product vision and roadmap, driving alignment and seeking consensus among leadership, peers, and teams, • Deeply understand fraud, risk, and authentication ecosystems to identify the impact of initiatives or features across the platform. This includes understanding the competitive landscape, AI-based fraud tools, rules-based fraud engines, EMV 3DS specifications, issuer and merchant requirements, and strong customer authentication (SCA) requirements — particularly for regulatory compliance like PSD2 in Europe, • Develop AI-powered products and frictionless authentication solutions that directly address customer pain points, balance security with user experience, and drive business outcomes. Work cross-functionally to ensure optimal implementation and customer success, • Own the complete P&L for your suite of products and drive the adoption and optimization of Real Time Decisioning and 3D Secure solutions — balancing fraud prevention, authentication approval rates, customer experience metrics, regulatory compliance, and financial outcomes, • Collaborate across customer-facing and technical teams to collect inputs for prioritization of features, including value, effort, usability, and priority, • Create well-defined Product Requirement Documents focusing on customer and business value and defining metrics to quantify success, • Act as technical advisor to educate and evangelize features with customers via meetings, presentations, and other forums, • Collaborate with go-to-market partners to develop product collateral, presentations, trainings, and other tools to bring products to customers and prospects, • Leverage hands-on AI and prototyping skills to rapidly validate product concepts, build proof-of-concept models, and accelerate the path from idea to production, • Stay current on the latest AI/ML research, foundation models, and tooling — and proactively identify opportunities to embed AI capabilities across the Risk Decisioning and 3D Secure product suites Who You Are • 10+ years in product management roles designing and delivering fraud, risk, and/or authentication solutions that have delighted customers and driven business growth, • Proven track record of setting vision and strategy for a portfolio of products and translating it into a roadmap with rigorous end-to-end execution, • Experience recruiting and growing top talent and building high-performing teams, with strong EQ and leadership skills, • Passion for AI, demonstrated through hands-on building, prototyping, or side projects, and a habit of staying current on the latest research, models, and tools, • Fluency with modern prototyping tools (e.g., Cursor, Replit, Claude Code) and the ability to use them to rapidly explore and validate product ideas, • Strong written and verbal communication skills with a talent for precise articulation of customer problems for both technical and business audiences, • "Roll up your sleeves" mentality to make your products and team successful, seeking root causes, assigning ownership, and driving accountability to get things done Nice-To-Haves • Strong understanding of the payment industry ecosystem: card brand regulations, ISO 8583, EMV, and digital wallets, • Deep knowledge of 3D Secure protocols (especially EMV 3DS 2.x), card network authentication programs, and regulatory requirements like PSD2's Strong Customer Authentication (SCA) mandates, • Knowledge of biometric authentication methods, tokenization, and modern identity verification techniques, • Experience applying machine learning or AI models in production fraud or authentication systems Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: • National: A baseline tier that applies to most of the geographic territory of the United States., • Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA, • Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit ___ or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: • National: $174,700 - $218,400, • Premium: $189,000 - $236,300 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers • Multiple health insurance options, • Flexible time off – take what you need, • Retirement savings program with company contribution and after tax contributions, • Equity in a publicly-traded company and an Employee Stock Purchase Program, • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave, • Free therapy sessions, financial and professional coaching, and legal advice, • Monthly stipend to support our remote work model, • Annual “development dollars” to support our people growth and development, • Through Flex First, the freedom to live and work wherever you and your family thrive About Marqeta Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. Marqeta’s Values – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit ___ with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the___. Additional information for California residents can be found ___.

About Us Affordable Landscaping Services is a fast-growing landscaping and maintenance company serving residential and commercial clients across Georgia. We are expanding our remote support team and looking for a reliable, friendly, and organized Customer Service Representative to assist our clients and field teams. If you enjoy helping people, solving problems, and working from home this position is for you! Position Overview The Customer Service Representative will handle incoming calls, schedule appointments, respond to customer questions, and support daily operations. You'll work closely with our dispatch and service crews to ensure clients receive fast and professional service. Key Responsibilities Answer and respond to customer calls, emails, and messages Schedule landscaping services and follow up on upcoming appointments Provide pricing information and service details Enter customer data into the system accurately Assist with billing questions and basic invoice support Communicate with field teams to coordinate routes and service updates Resolve customer concerns with a positive, helpful attitude Maintain detailed records of customer interactions Qualifications 1+ year of customer service, call center, receptionist, or administrative experience Strong communication skills (written and verbal) Comfortable with computers, phone systems, and scheduling tools Ability to multitask, stay organized, and work independently Friendly and professional personality Reliable internet connection Bilingual English/Spanish

Job Description: Sr. Procurement Manager - Temporary Location: Remote - US Only About InMarket Since 2010, InMarket has been the leader in 360-degree consumer intelligence and real-time activation for thousands of today’s top brands. Through InMarket's data-driven marketing platform, brands can build targeted audiences, activate media in real time, and measure success in driving return on ad spend. InMarket's proprietary Moments offering outperforms traditional mobile advertising by 6x.* Our LCI attribution platform, which won the MarTech Breakthrough Award for Best Advertising Measurement Platform, was validated by Forrester to drive an average of $40 ROAS for our clients. *Source: Wordstream US Google Display Benchmarks for Mobile Media Who You Are Do you love to negotiate at the car dealership? Are you the friend everyone calls when they have a problem to solve? How many times have you analyzed your car insurance rates against the market—this quarter? Are you comfortable in uncomfortable situations? Are you asked to dial back your competitive nature, even when playing cards with Grandma? If you’ve said yes to (at least three of) these questions, this could be a great opportunity for you. We’re looking for someone to step into a temporary role for approximately 3.5 months, acting as a strategic business partner to multiple departments across the company. You’ll be joining a lean but high-impact team in a fast-paced environment that continues to evolve. The right person will hold themselves to a higher standard than most, have a real passion for getting results, and take pride in exceeding customer expectations. Your daily impact as a Sr. Procurement Manager • Directly support internal customers’ needs related to the sourcing of goods and services., • For new projects, drive the Source-to-Contract process: from receipt of business requirements to market assessment, negotiating terms, redlining and shepherding contracts to signature., • Manage ongoing renewals: engaging the business owners, suppliers and strategic Procurement partners to optimize and, • Act as liaison with other key partners (Legal, Security & Compliance, Accounts Payable, etc.), • Step into role as primary owner for administration and enhancement of Procurement’s Intake & Orchestration tool., • Continuously evaluate ways to improve processes and gain efficiencies in day-to-day activities, as well as larger-scale, complex projects. Your Experience and Expertise • 7-10 years related experience., • Strong strategic sourcing, project management, financial analysis, business and contract negotiation skills., • Compelling influencing and persuasion skills., • Demonstrate high Emotional Intelligence., • You ALWAYS get the bigger piece of the wishbone., • Ability to deliver results in a changing environment where flexibility is needed to meet the demands of various priorities and deadlines. Nice To Have’s • Experience sourcing Technology and Marketing a plus., • CPSM (or similar certification) preferred., • You study the price tags at the store to calculate the cost per square inch of scotch tape to make the right selection and get the best deal., • Bachelor’s degree in Finance, Supply Chain or related business field. For candidates in California, Colorado, and New York City, the Targeted hourly Salary Range for this role is $65 to $75 hourly. Actual salaries will vary depending on factors including but not limited to work experience, specialized skills and training, performance in role, business needs, and job requirements. Base salary is subject to change and may be modified in the future. InMarket is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Privacy Notice for California Job Applicants:

📍 Locations: San Francisco (Hybrid), New York (Hybrid), or Remote (US) We’re growing our Support team and are seeking a seasoned Enterprise Support Engineer with deep API expertise, strong technical judgment, and a proven track record of supporting complex customer environments. This role is designed for someone who knows how to navigate ambiguity, manage high-stakes situations, and communicate clearly with stakeholders ranging from developers to executives. At ReadMe, Support is not simply reactive. Our Enterprise Support Engineers are trusted partners to our customers -- helping them maintain world-class developer documentation, optimize their integrations, and confidently scale their use of our platform. You look beyond individual tickets to understand systemic issues, advocate internally for customers, and proactively improve the overall customer experience. We're a small team of humans (and___) working together to do big things — and that’s where you come in. In this role you’ll have a transformational impact on ReadMe across both the trajectory of the business and our thriving culture. 🦉 What we do ReadMe helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for PagerDuty, Samsara, or Nvidia, you’ve used ReadMe! We love what we do because it’s so much more than just documentation. We’re providing tools for teams to build a better developer experience and make their products and APIs easier to use. We’ve got great support from our investors at Accel who led our___, and___ reflects the open, caring, and whimsical culture we want to maintain as we scale. * Serve as a primary technical point of contact for enterprise customers. * Deliver timely, accurate, and highly professional support across multiple channels (In-App Messenger, forums, social, feature boards, and escalations). * Troubleshoot complex API, authentication, CI/CD, and front-end implementation issues. * Partner cross-functionally with Engineering, Product, and Customer Success to advocate for customer needs. * Identify patterns in support cases and proactively recommend product or process improvements. * Draft clear, executive-ready communications during escalations or incident scenarios. * File detailed bug reports, provide reproducible test cases, and contribute technical fixes when appropriate. * Contribute to and elevate internal and external documentation. * You have significant experience supporting enterprise or high-growth SaaS customers. * You remain calm and structured during high-priority or time-sensitive situations. * You can confidently say “no” or reset expectations while preserving trust. * You communicate complex technical concepts clearly to both technical and non-technical audiences. Technical Skills * APIs and API debugging * Swagger / OpenAPI specifications * OAuth, SAML, and SSO authentication flows * Git and CI/CD troubleshooting * Front-end technologies (HTML, CSS, JavaScript) * Markdown * Chrome Developer Tools * CLI environments * npm packages and modern JavaScript ecosystems * Leveraging AI tools (e.g., Claude, ChatGPT) in debugging workflows - with strong judgment and verification * Diagnosing performance, configuration, and integration issues Support Skills * You have a structured investigation and root-cause analysis process. * You follow through on every issue and ensure closure. * You identify recurring friction points and advocate for systemic improvements. * You’re proactive, detail-oriented, and accountable. * You understand metrics (SLAs, CSAT, time to resolution) and consistently perform at a high level. * You enjoy turning high-stakes or frustrated customers into long-term advocates. * You can operate independently while collaborating cross-functionally. * You want to help shape enterprise-grade support at a growing company. * You’re excited to have real impact at an early-stage but scaling startup. * Build relationships with Support, Engineering, Product, and Success teams. * Deeply learn ReadMe’s product architecture, features, and customer use cases. * Train on our support tools and internal processes. * Begin troubleshooting and resolving real customer issues. * Understand our SLAs, escalation paths, and support performance metrics. * Confidently manage enterprise-level customer conversations. * Develop a strong command of OpenAPI and advanced implementation patterns. * Identify product gaps and contribute meaningful feedback to Engineering. * Own complex investigations from intake to resolution. * Strengthen internal documentation and knowledge-sharing processes. * Be recognized as a ReadMe product expert. * Serve as a trusted technical advisor to key customers. * Help shape support processes as we scale. * Contribute significantly to reducing friction across the customer journey. * Play a key role in maintaining the high standard of enterprise support that defines ReadMe. * Create a ReadMe project, it’s free for 14 days with no credit card required! * Explore ReadMe and create a page in your project to show us who you are and why you want to join our team! * Share the URL in the "Website" field as part of your application. * We can’t wait to read your resume and (hopefully personality-filled) ReadMe project! Let us know what excites you about the role, and help us get to know you better! * If we think we might be a good fit for you, we’ll set up a 30-minute Zoom call with Jesse Yowell, our Head of Support! We’ll tell you more about the role, and get a chance to hear about your experiences. * Next will be a take home project and 30-minute conversational interview with one of our Enterprise Support Engineers to assess your troubleshooting skills. * Then we’ll invite you to an "onsite" interview conducted over Zoom! You’ll get to meet everyone on the support team, members from other ReadMe teams, and dig a little more into your technical skills! * We’ll let you know how things went within a week! If it still seems like a good fit all around, we’ll extend you an offer! If not, we will update you to let you know so you aren’t left hanging. * Unlimited PTO with a three-week minimum. 🏖️ * Fully covered medical, dental, and vision insurance for you, and 100% for your dependents. 🩺 * A One Medical membership. 🧑‍⚕️ * A gym or fitness stipend of up to $150 per month. 🏋️‍♀️ * One-to-one donation matching of up to $1,000 per year. 💸 * Twelve weeks of paid parental leave after the birth or adoption of a child. 🐣 * Hybrid work. 🏠 * Three offsite retreats per year to get together with coworkers and plan for the quarter ahead. ✈️ * Take a look at our___ for more information on our benefits! 📘 Not sure if you’d be the right fit? Apply anyway! We’d love to see your application. At ReadMe, we’re committed to cultivating a diverse and inclusive workplace. We welcome people of all different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We'd love to have you come join us here! ReadMe is open to hiring folks fully remote in the US, hybrid, or in-person at our New York or San Francisco HQ.

As Senior Product Manager for Commercial Payments, you will help manage a multi-product roadmap, prioritize allocation of development resources, and deliver impactful features to customers across areas like commercial payments and expense management. Your passion and attention to detail will help identify and drive new capabilities to give more flexibility to our customers, while maintaining a platform with significant breadth and scale. We work ___. This role can be performed remote within the United States or from our Oakland, CA headquarters. We’d love for you to join us. The Impact You’ll Have • You’ll help shape a compelling product vision and roadmap for commercial solutions, driving alignment and seeking consensus among leadership, peers, and teams, • Directly engage in major projects, issues, and initiatives with product and engineering teams to determine approach, assess capacity, and brainstorm solutions, • Collaborate across customer-facing and technical teams to collect inputs for prioritization of features, including value, effort, usability, and priority, • Translate operational and technical requirements into business outcomes, focusing on customer and business value and defining metrics to quantify success, • Deliver customer value iteratively, managing products through various launch phases and follow-on releases, • Act as technical advisor to educate and evangelize features with customers via meetings, presentations, and other forums, • Collaborate with go-to-market partners to develop product collateral, presentations, trainings, and other tools to bring products to customers and prospects Who You Are • 5+ years in product management role designing and delivering payment solutions that have delighted customers and driven business growth, • Proven track record of end-to-end product delivery and execution, with experience taking complex products from ideation (0 →1) to launch, • Strong written and verbal communication skills with a talent for precise articulations of customer problems for technical and business audiences, • Deep expertise in the payment industry ecosystem: card brand regulations, payment networks, money movement, cards (prepaid, debit, credit), and commercial payments, • Proficient in identifying key metrics, analyzing data, and balancing quantitative and qualitative information to make decisions, • Excellent technical acumen, curiosity, and familiarity with new technologies, API’s, programming languages, and databases, • “Roll up your sleeves” mentality to make your products successful and get things done, even when the path is unclear, • Expertise in Agile, user research, market analysis, and product lifecycle management Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: • National: A baseline tier that applies to most of the geographic territory of the United States., • Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA, • Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit ___ or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: • National: $120,600 - $150,700, • Premium: $130,500 - $163,100, • Premium Plus: $141,800 - $177,300 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers • Multiple health insurance options, • Flexible time off – take what you need, • Retirement savings program with company contribution and after tax contributions, • Equity in a publicly-traded company and an Employee Stock Purchase Program, • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave, • Free therapy sessions, financial and professional coaching, and legal advice, • Monthly stipend to support our remote work model, • Annual “development dollars” to support our people growth and development, • Through Flex First, the freedom to live and work wherever you and your family thrive About Marqeta Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. Marqeta’s Values – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit ___ with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the___. Additional information for California residents can be found ___.

About KariusKarius is a venture-backed life science startup that is transforming the way pathogens and other microbes are observed throughout the body. By unlocking the information present in microbial cell-free DNA, we're helping doctors quickly solve their most challenging cases, providing industry partners with access to the microbial landscape to accelerate biomarker discovery and clinical trials, discover novel microbes, to ultimately reduce patient suffering worldwide. Position SummaryKarius is on a mission to help clinicians do more for their patients by bringing the genomic revolution to infectious disease diagnosis. The Customer Success Representative is responsible for providing top-notch support to all of Karius customers including physicians, laboratory personnel, and hospital administrators as well as providing support to field sales team members. ***Ability to work from 7:00 AM to 4:00 PM, Pacific Time, Friday to Saturday. Why Should You Join Us?Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The company’s platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood and helping industry accelerate the development of therapeutic solutions. The Karius test we provide today is one of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our test is the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale. Reports to: Manager, Customer Success Location: Redwood City, CA (Hybrid) or Remote (USA) Primary Responsibilities• Provide high-quality support via phone, email, and help tickets for any inbound customer requests• Communicate with laboratory personnel and physicians to obtain necessary information regarding samples processed by Karius and provide status updates• Liaise with the Medical Affairs team for escalations regarding Karius test results• Liaise with production laboratory personnel regarding sample processing and reporting issues• Liaise with Sales and Business Development teams to provide support for customer needs What’s Fun About the Job?Karius is operating at the edge of what is now known to be possible in infectious disease diagnostics. With that, comes a wave of new and incredible challenges and opportunities. To deliver on that value, you will be tapping into some of the most advanced technologies, architecting and innovating where the current solutions simply don't suffice. You will get to see how much your work really matters. Travel: No travel required. Physical RequirementsSubject to extended periods of sitting and/or standing, vision to monitor, and moderate noise levels. Work is generally performed in an office, lab, or clinical environment. Position Requirements• Bachelor’s or higher degree in Biological Sciences preferred.• 3+ years of customer support/service experience in healthcare or related industry - telephone-based support experience, required• Experience working with hospital laboratories and clinicians preferred.• Experience with ticketing systems (Zendesk) and Salesforce, preferred. Personal Qualifications• Ability to handle customer contacts in a professional and knowledgeable manner.• Ability to work independently.• Excellence in the handling of Personal Health Information (PHI).• Excellent verbal and written communication skills.• Basic Office and G Suite skills. DisclaimerThe above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of Karius. Equal Opportunity EmployerAt Karius, we value a diverse and inclusive workplace and provide equal employment opportunities for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity and gender expression, including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at and we will accommodate qualified individuals with disabilities. $20.88 - $31.33 an hour

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Inbound discovery is the lifeblood of our growth engine. Organic channels drive meaningful scale across both our B2C and B2B businesses — serving millions of consumers and helping acquire thousands of new businesses every quarter. As discovery and research behavior rapidly evolves toward AI-driven and answer-based experiences, how 1Password is discovered has never been more critical. This is one of the largest and most consequential SEO roles in technology today, operating at global scale, high velocity, and with direct impact on company growth. We’re seeking a tenacious, data-thirsty Senior Manager of SEO, GEO, and AEO, who can lead and improve search visibility across traditional web search, AI-driven answer ecosystems across our global presence. You’ll be a strategic voice in growth planning and a hands-on leader who defines how 1Password gets discovered everywhere users engage, chat and search. This role is responsible for 1Password’s global organic discovery strategy, spanning: * SEO (traditional search engines and SERPs) * GEO (Generative Engine Optimization) — visibility in AI-powered summaries and generative experiences * AEO (Answer Engine Optimization) — structured, conversational, and intent-driven discovery Reporting to the Director, Growth & Web Experience, you will define the strategy, set priorities, and lead execution through collaboration across Growth, Web, Content, and Product Marketing to meet our business objectives. Success will be born out of strong cross-functional leadership, the hands-on application of your expertise and delivering results. This is a remote opportunity within Canada and the US. What we're looking for: * 8+ years of experience in SEO or organic growth, with ownership of strategy at a global, multi-market scale, with at least 2 years managing people. * Demonstrated experience leading international and multilingual SEO, including hreflang, localization strategy, and regional prioritization. * Strong understanding of B2C and B2B search behavior, ideally within SaaS or technology products. * Hands-on experience partnering with Web, Content, PMM, and Engineering teams to execute at scale. * Deep curiosity and working knowledge of GEO, AEO, and AI-driven search trends, with the ability to turn ambiguity into action. * Exceptional program and stakeholder management skills, with the ability to own large-scale initiatives end-to-end—from requirements through delivery and impact measurement. Bonus points for: * Experience in security, identity, developer tools, or technical products. * Prior ownership of SEO strategy supporting both PLG and SLG funnels. * Experience influencing roadmap decisions without direct authority. * Experience working in security industry What you can expect: Global Organic Discovery Strategy * Develop and execute an end-to-end global SEO, GEO, and AEO strategy aligned with 1Password’s growth goals and Identity Security positioning. * Lead international search strategy across multiple languages and countries, with a strong initial focus on North America and EMEA, balancing global scale with local nuance. Your ultimate measure of success will be ensuring 1Password is a top organic search result for critical terms in all of our key markets. * Ensure 1Password is discoverable across the full spectrum of user intent — awareness, evaluation, and adoption — for both individuals and businesses. AI-Driven & Answer-Based Discovery * Define how 1Password optimizes for generative search experiences, AI summaries, and answer engines — translating emerging platforms into practical, testable strategies. Your ultimate measure of success will be leading services such as ChatGPT and Gemini listing 1Password when asked for advice and recommendations falling inside the scope of our product capabilities * Partner with content, web, and PMM teams to evolve information architecture, structured data, and content formats that perform in both classic and AI-driven discovery. * Establish best practices and internal education around GEO and AEO as the landscape evolves. Technical & On-Page Excellence at Scale * Own technical SEO fundamentals across a large, global site to optimize and improve on the following: crawlability, indexation, site architecture, performance, and hreflang strategy, etc. * Partner closely with Web and Engineering to ensure SEO considerations are built into platform decisions, CMS capabilities, and new launches. * Ensure metadata, templates, and content systems scale effectively across languages and markets. Measurement, Insights & Influence * Define success metrics across SEO, GEO, and AEO — including rankings, visibility, AI presence, engagement quality, and conversion impact, and continually optimize to meet and exceed the business objectives for contribution to the business. * Build clear reporting and insights that help stakeholders, including the Executive Leadership Team, understand what’s working, what’s changing, and where to invest next. * Act as the voice of organic discovery across marketing and web — influencing roadmaps, priorities, and experiments. Team Leadership & Development * Lead and develop a team of SEO/GEO marketers. * Provide clear direction, coaching, and feedback to help team members grow as strategic marketers and operators. * Establish clear goals, expectations, and accountability while empowering the team to test, learn, and improve. USA-based roles only: The annual base salary for this role is between $149,000 USD and $216,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $139,000 CAD and $202,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We’re building out our Vulnerability Management team, and we’re looking for an Engineering Manager to help shape it. This team helps ensure that security risks across 1Password’s software, infrastructure, and dependencies are identified, prioritized, mitigated, and resolved quickly, while ensuring a great user experience. The team is responsible for our internal vulnerability management program and our public-facing Bug Bounty program. Internally, we partner with product, design and development teams, along with security specialists to ensure vulnerabilities are prioritized and remediated appropriately. Externally, we partner with the security research community, publications, and other specialists to identify and remediate security issues, while upholding principles of transparency as a responsible industry leader. As an Engineering Manager, you’ll be responsible for enabling your team to deliver meaningful impact while maintaining a healthy, accountable, and collaborative environment. You’ll set clear direction, shape technical and delivery strategy with your team, support the growth and performance of engineers, and ensure strong communication and alignment with cross-functional partners to successfully achieve team and organizational goals. This is a remote opportunity within Canada and the US. What we're looking for: * Strong background working in software development, either as a software engineer, security researcher, tester, or as an engineering manager of software development teams. * Strong background building, scaling, coaching and leading high performance software development or engineering teams. * Strong experience communicating with internal and external stakeholders; interacting with members of the public on behalf of an organization, and communicating risk to senior leadership teams. * Strong experience working within the security domain, either working for a security company, as part of or managing security teams, as a security developer, engineer, or researcher. * Experience with vulnerability management programs - this may come in the form of a program owner, security researcher, pentester, security developer, security engineer, work on bug bounty programs, etc. * Experience with AI Adoption, AI Tooling, and enablement * Experience coordinating and delivering on large scale projects Bonus points for: * Prior experience working with application security teams in a medium sized tech organization * Prior experience with all of pentesting, bug bounty programs and vulnerability management * Prior experience working closely with governance, risk and compliance teams * Significant experience with AI tooling in the security space * Significant experience building and scaling security teams * Significant experience building new teams from scratch and working with ambiguity to set clear boundaries and technical direction What you can expect: * Manage a team of engineers and develop engineering leads. Foster an environment of innovation, execution and collaboration. * Rapidly mature and scale the Vulnerability Management Program at 1Password, with a clear focus on innovation and AI * Conduct recruiting and hiring activities to build and grow a team of strong engineers to create a high performance and inclusive workplace. * Work to scope and plan key deliverables for projects and initiatives with the team. * Drive execution with an emphasis on iterations and deliverables, quality, velocity and communication. * Provide technical leadership to engineers both in your team and across the engineering organization. Even if you don't tick all these boxes, we want to hear from you. We understand that everyone's experiences are unique. The most important thing you can bring to this job is the drive to dive in, get the work done, and fix root causes instead of treating symptoms. We believe in continuous learning and support professional development on the job with a budget to back it up. If you bring a desire to do the right thing for our customers, a sense of ownership over the product you work on, and a focus on shipping quality code, we want to hear from you. USA-based roles only: The annual base salary for this role is between $192,000 USD and $278,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $171,000 CAD and $248,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. About the team The Developer Experience Programs team shapes how engineers at 1Password work, and how engineers work shapes what 1Password ships. We run the programs, measurement, enablement, and cross-functional mechanisms that support developer experience across the software development lifecycle, and we build the feedback loops that help Engineering adopt new capabilities and continuously improve the speed and quality of delivery. The team sits within Engineering Operations and works closely with Platform Engineering, Security, IT, and Finance. Platform Engineering builds and owns the underlying developer tooling, data platforms, and AI workflow systems. DevEx Programs partners with them on the decision, rollout, enablement, and measurement work that help those investments land effectively across Engineering. The role As a Senior Business Program Manager, you will run the programs and mechanisms that turn developer experience signals into program priorities for engineering at 1Password. You will design and own how we measure developer experience and effectiveness, and you’ll translate those findings into clear program decisions, including developer tooling and our impact measurement strategies. The immediate priority is AI-accelerated software delivery, where demand is highest and traditional developer productivity measures are being tested by new tools and ways of working. This role is coming in at a formative stage: the team is new, foundational mechanisms are being stood up, and you’ll have a real opportunity to help shape how 1Password ships software. This IC role is for a strong cross-functional operator who can bring structure to ambiguous decisions, turn signals into clear recommendations, and help partners across Platform Engineering, Security, IT, and Finance move to better, faster program decisions. This is a remote opportunity within Canada and the US. What you will do: * Translate developer experience signals into program priorities. * Synthesize tooling data, measurement outputs, pilot results, and developer feedback into actionable insights. * Bring those insights into portfolio planning, measurement reviews, and roadmap conversations with partner teams. * Turn insights into clear recommendations on where to invest, expand, rationalize, or retire tools and related programs. * Lead the developer experience measurement program. * Own the day-to-day program leadership for 1Password’s developer experience measurement platform: coverage, data quality, reporting cadences, and how signals are used operationally. * Partner with Platform Engineering on metrics platform priorities, instrumentation, and data integrity, while owning program structure, stakeholder alignment, and operating cadence. * Build the operating mechanisms that make developer experience and tooling data useful for decision-making.⁠ * Support investment and portfolio decisions with adoption reporting, usage analysis, and impact-oriented recommendations. * Evolve the measurement model as software delivery changes, especially where traditional signals become less representative of AI-native work. * Run developer tooling evaluation, pilots, and portfolio governance. * Own intake, prioritization, and evaluation workflows for developer tools across the SDLC, with a near-term focus on AI tooling. * Maintain the evaluation frameworks, decision criteria, and review mechanisms used to assess new tools and changes across the portfolio. * Design and run structured pilots with clear hypotheses, baselines, success criteria, and decision points. * Coordinate security review, integration approval, and related governance, including emerging integration patterns such as MCPs. * Partner with IT, Finance, and Procurement on provisioning, licensing, renewals, and cost visibility across the portfolio. What success looks like: * Engineering ships faster and with higher confidence because tooling decisions are streamlined and grounded in clear evaluation frameworks, pilots, and cross-functional input from Platform Engineering, Security, IT, Finance, and Procurement. * The tooling portfolio is actively managed, with clear visibility into what to adopt, expand, rationalize, or retire. * The developer experience measurement program is trusted and regularly used to guide investment and prioritization, with operating mechanisms that leaders and partner teams rely on. * Investment recommendations are backed by a clear mix of adoption data, usage trends, developer feedback, pilot results, and measurement insights. * The measurement model keeps pace with how software delivery is changing, especially around AI-native work. What we are looking for: * 5+ years of experience leading complex cross-functional programs in a technical organization, especially where decisions are shared across multiple stakeholders. * Background in developer experience, developer productivity, engineering effectiveness, internal platform programs, technical program management, or a related function. * Familiarity with AI-accelerated development workflows, and an understanding of the tools, adoption patterns, and measurement challenges that come with them. * Working familiarity with developer productivity and developer experience measurement frameworks (DORA, SPACE, DX Core 4, or similar), and a point of view on where they help and where they fall short. * Ability to design evaluation frameworks, structure pilots, and turn mixed quantitative and qualitative inputs into clear recommendations. * Strong judgment in ambiguous environments. You bring structure to messy inputs, clarify tradeoffs, and help teams move to decisions. * Comfort partnering with engineering teams and technical leaders without needing to be an engineer yourself. * Experience coordinating across partner functions such as Security, IT, Finance, or Procurement. * Strong written and verbal communication, including executive-ready recommendations, pilot readouts, and concise decision-oriented summaries. Nice to have: * Direct experience with AI developer tools such as coding assistants, code review tools, or agent frameworks. * Hands-on experience with developer productivity measurement platforms or dashboards (e.g., DX, Jellyfish, LinearB, or in-house equivalents). * Background in software engineering, engineering management, or technical program management. USA-based roles only: The annual base salary for this role is between $115,000 USD and $161,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $101,000 CAD and $141,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Security and data privacy are at the core of everything we do at 1Password. The Product Security Team is responsible for implementing new security features across our macOS, iOS, Android, Windows, Linux and Web applications as well as building libraries to share common security-critical code, resolving security vulnerabilities across our applications, and promoting secure coding practices across the organization. As a Senior Developer on our Device Security squad, you will play a key role in implementing the next generation of security features in our applications, and help shape our security operations and best practices. You'll be intimately involved in ensuring secure coding practices across our code-base, guiding product teams on best practices, resolving security vulnerabilities in our products when they arise, and demonstrating leadership in the area of secure coding and development. This is a remote opportunity within Canada and the US. What you will do: * Work within a small team of developers who are specialists in Rust, Go, Swift, and Security Development * Implement new security features for the next generation of 1Password and develop secure libraries to share common security-critical code across our applications * Assist in security design efforts or scoping initiatives for new features by identifying major tasks and breaking down, estimating, and planning work * Demonstrate leadership in security development and act as a trusted point of contact for management and other developers * Code, test, debug, deliver and maintain production software systems for new and existing product features * Collaborate with a variety of teams across our hybrid core architecture from Design to QA, as well as security engineering for design guidance and secure coding practices * Work with your teammates to communicate technical requirements to stakeholders and solve technical problems in a scalable and realistic way * Mentor junior and new team members by helping them understand team expectations, providing technical guidance, sharing knowledge, and engaging in pair programming sessions * Review code for others to maintain high code quality, knowledge share within the team, and support creating a safe environment of giving and receiving feedback * Stay informed about the latest industry trends, technologies, and best practices in security development What we are looking for: * 4+ years of experience in software development with a security angle; development experience with modern encryption techniques and libraries or authentication protocols * 4+ years of hands-on experience with Windows security development with technical expertise in languages such as Rust, C#, C/C++, Go or TypeScript * Experience with Rust development and creating FFI interfaces, especially for Windows. Knowledge of Windows OS architecture and platform-specific optimization techniques * Familiarity with TPM and HSM functionality with proven experience in Windows security features such as Windows Hello, BitLocker, Secure Boot, and Credential Guard * A strong understanding of and passion for the security domain; that could include understanding of topics in the sub-domains of cryptography, network security, application security, common threat vectors, and access control mechanisms etc. * Excellent written and verbal communication skills; our security team often communicates nuanced topics to a variety of internal audiences, and has to understand these nuances during the design phase * You’re a self starter with strong organizational skills who enjoys solving moderately complex problems with a demonstrated ability to tackle problems and propose effective solutions * Knowledge of and practical experience with Agentic AI Model capabilities and workflows Bonus points: * Experience with SAML, OAuth and OpenID Connect * Experience working on a SaaS product * Leadership experience as a software developer in a team environment * Experience with GitHub or GitLab as well as CI/CD pipelines * Experience with system analysis and performance monitoring tools such as DataDog, SemGrep, Sonarqube, Fortify etc. * Personal experience using 1Password USA-based roles only: The annual base salary for this role is between $153,000 USD and $214,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $144,000 CAD and $202,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Senior Director of Engineering, Product and Design Operations will report directly to the CTO and is responsible to continue to build and scale the operating system for our EPD organization. The Sr. Director sets the department’s strategic direction, oversees operations, drives delivery, and develops a high-performing team to achieve impactful results. This leader will unify Engineering Operations and Product Operations into a single, high-leverage function that drives delivery predictability, portfolio visibility, and execution excellence. This is a remote opportunity within Canada and the US. What we're looking for: * Experience: 8+ years of experience in Engineering Operations, Product Operations, Technical Program Management, or similar leadership roles. At least 5 years in a leadership role, preferably within the SaaS or cybersecurity industry. Bonus points to candidates that have led a company through IPO as an Operations Leader. * Proven track record of delivering success enabling multi-team, complex, infrastructure-heavy delivery and building operational systems from scratch in a scaling company * Comfort operating amid ambiguity and designing clarity. * Data-driven with the ability to translate metrics into decisions. * Executive presence and ability to influence senior technical leaders. * Strong business acumen with expertise in AI, security infrastructure, developer platforms, or highly technical environments strongly preferred. * Demonstrated success enabling multi-team, complex, infrastructure-heavy delivery. * Exceptional analytical and strategic thinking skills, with the ability to develop and execute strategic plans that drive measurable results. * Extensive experience in operational excellence, including process and system optimization, scalability, and the development and management of performance metrics. * Proven success in collaborating effectively cross-functionally with senior leaders (including C-Suite) and teams. * Outstanding communication and interpersonal skills, with the proven ability to influence across the company, using expertise, executive presence, strategic insights, and diverse influence strategies. * Experience in successfully leading and sustaining transformational initiatives in fast-paced, complex, and dynamic environments. * Strong history of building, developing and scaling high-performing teams. What you can expect: * Strategic Leadership & Partnership: Partner with CTO, CIO/CISO and EPD leadership to develop and execute the department's vision and roadmap, aligning with company strategy. Analyze trends and translate strategy into operational plans, proactively addressing scaling bottlenecks. Support executive and board-level planning/reporting. * EPD Operating Model & Enablement: Update for scale and implement the end-to-end EPD operating model. Establish scalable planning frameworks (annual, quarterly, sprint), execution rhythms, and decision-making governance. Build cross-functional connectivity (Product, Engineering, Design, Marketing, and GTM). Improve delivery predictability, velocity, and quality via portfolio, capacity, and dependency management. Remove systemic execution friction. * Operational Excellence & Process Maturity: Assess and improve department structure, processes, and systems to boost scalability and operational excellence. Mature product lifecycle management and implement engineering effectiveness frameworks (DORA, flow metrics, reliability KPIs). Establish best practices for release, incident, and change management. Support technical planning for infrastructure/AI systems. * Visibility & Performance Metrics: Define and manage KPIs aligned with organizational objectives. Develop real-time visibility into roadmap progress, delivery health, risks, and outcomes. Implement KPI frameworks across product, engineering, and operations. Design clear, low-bureaucracy dashboards and reporting systems for leadership insight into trade-offs and resource allocation. Track performance and hold teams accountable for business outcomes. * Cross-functional Collaboration & Initiatives: Cultivate senior leader relationships to ensure strategic alignment, optimize resources, and drive collective outcomes. Lead key strategic growth and efficiency initiatives. Represent the department in senior leadership forums. * Scaling Systems & Change Management: Build processes and implement necessary tooling (PLM, roadmap, capacity models) that are scalable. Lead and sustain organizational change initiatives, transitioning from startup scrappiness to operational rigor. * Team Leadership & Talent Development: Lead a high-performing EPD Operations organization. Coach and mentor direct reports, evaluate talent, and implement development plans. Drive a high-performance culture reflecting company values, fostering psychological safety, ownership, and agility. Champion employee experience initiatives. * Financial Oversight: Partner with Finance to oversee the departmental budget, ensuring efficient resource allocation and cost control. Monitor financial performance and identify improvement opportunities. * Customer/Industry Relationships: Establish and maintain strong relationships with relevant external customers, partners, vendors, and industry contacts to achieve strategic goals. Sr. Director, Engineering & Product Operations Outputs First 30 Days: Diagnose & Align Theme: Understand before changing. Build trust before redesigning. Objectives * Build strong relationships across Engineering, Product, Design, and cross-functional partners. * Assess the current operating model (planning, roadmapping, tooling, metrics). * Identify systemic delivery bottlenecks and visibility gaps. * Evaluate current EngOps and ProdOps capabilities. Outputs * Clear current-state assessment. * Top 3–5 operational risks and friction points. * Prioritized 90-day action plan. * Initial org design direction for unified Ops function. Days 31-60: Design & Activate Theme: Introduce structure without slowing momentum. Objectives * Define and pilot a standardized quarterly planning and portfolio process. * Launch executive-level delivery visibility (dashboards, risk tracking). * Apply strong program management to 1–2 high-impact initiatives. * Clarify roles, ownership, and governance across EPD. Outputs * Live portfolio-level reporting. * Documented planning and execution cadence. * Clear operating model for unified Eng/Product Ops. * Early wins in predictability and transparency. Days 61-90: Institutionalize & Scale Theme: Move from reactive execution to predictable delivery. Objectives * Roll out operating rhythm across all EPD teams. * Formalize dependency management and risk escalation. * Improve roadmap confidence and delivery predictability. * Align portfolio allocation tightly to company objectives. * Finalize org structure and hiring plan. Outputs * Fully functioning EPD operating system. * Measurable improvement in delivery visibility and confidence. * Board-ready reporting framework. * 12-month operational maturity roadmap. The Shift by Day 90 From: * Fragmented visibility * Reactive coordination * Hero-driven delivery To: * Transparent portfolio management * Predictable execution * System-driven scale USA-based roles only: The annual base salary for this role is between $272,000 USD and $408,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $254,000 CAD and $381,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Usage-Based Billing Team is a brand new sub-team of the larger Billing and Payments organization at 1Password. This team will build the platform required for 1Password to monetize our multi-product offerings while ensuring a transparent and reliable billing experience for our customers. This is a remote opportunity within Canada and the US. What we're looking for: * You have 8+ years of software development experience with a proven track record of delivering large, complex projects that drive organizational impact. * You have deep technical expertise to make architectural decisions across teams, balancing technical excellence with business needs while ensuring products are scalable, secure, and meet high quality standards. * You have experience setting technical vision and leading 12+ month roadmaps, prioritizing foundational capabilities like architecture improvements, testing infrastructure, and development practices that magnify team impact. * You lead complex, cross-team initiatives with strong alignment across cross-functional partners, translating business requirements into actionable technical work. * You are an experienced mentor who leads through influence rather than authority, elevating teammates through feedback, mentorship, and role modeling. * You communicate complex technical concepts clearly to diverse stakeholders, ensuring your team's impact is visible and influences organizational outcomes. * You have a strong respect for user privacy, data integrity, and security best practices, maintaining the high standards 1Password is known for. What you can expect: * Set the technical vision for your team's product and lead the 12-month technical roadmap, prioritizing foundational capabilities that magnify team impact. * Own the successful delivery of multiple large projects, making architectural decisions across teams that ensure products are scalable, secure, and meet our high standards. * Take ownership of technical decisions for the team, balancing technical excellence with business needs and ensuring overall quality through testing infrastructure and development practices. * Influence and develop tooling, practices, and workflows across teams, empowering the broader development organization to work more effectively. * Ensure alignment with cross-functional partners on priorities, risks, timelines, and deliverables, translating requirements into actionable work. * Facilitate communication that makes your team's impact visible and influences organizational outcomes, informing stakeholders across the company. * Foster a healthy, high-performing team through feedback, mentorship, and role modeling. Distribute ownership to scale yourself and create growth opportunities. * Drive initiatives across the development organization to make meaningful impacts supporting 1Password customers across several platforms. Bonus points for: * Experience working in security-focused or privacy-first organizations. * Experience building and optimizing billing systems that include usage-based billing. * Experience with distributed systems and cross-platform development. * Track record of establishing engineering best practices and development standards across organizations. * Familiarity with compliance and security considerations in enterprise software environments. USA-based roles only: The annual base salary for this role is between $192,000 USD and $278,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $167,000 CAD and $242,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As the Engineering Manager for the Console UI team, you’ll lead and grow a frontend-focused engineering team responsible for shaping the user experience of a new, strategic platform initiative at 1Password. You’ll support a team building the admin and developer-facing interfaces that make complex security and infrastructure capabilities usable, intuitive, and trustworthy. You’ll partner closely with Product, Design, Identity, Security, and Backend Platform teams to translate foundational runtime systems into clear workflows for configuring machine identities, managing secure integrations, defining access controls, and auditing activity. This is not a feature team working at the edges. It is a foundational team defining how customers experience an entirely new layer of 1Password. You’ll mentor engineers, create a strong culture of frontend excellence, and help establish technical direction for a UI surface that must scale in both complexity and impact. You’ll balance rapid iteration with long-term architectural thinking, ensuring the Console evolves into a cohesive, reliable experience as the platform grows. This role requires comfort operating in ambiguity and helping shape both product and organizational boundaries as the platform evolves. This is a remote opportunity within Canada and the US. What we're looking for: * Experience managing and mentoring a team of front-end or full-stack developers in a product environment * A track record of delivering impactful user-facing features with predictable execution * Strong product and UX instincts, especially when translating complex technical systems into intuitive experiences * Technical fluency in modern frontend architectures and the ability to engage deeply in architectural discussions * Experience defining team direction and roadmaps in partnership with Product and Design * Strong cross-functional collaboration skills across engineering, security, and platform teams * Clear, effective communication skills across levels of the organization * Experience leading remote or distributed teams across multiple timezones What you can expect: * Lead, mentor, grow, and retain a high performance team of developers building the core front-end admin and developer-facing experiences for a new strategic platform initiative * Define the team’s mission and direction, translating company strategy into a clear roadmap and actionable execution plan * Deliver high-quality user-facing systems on time, driving measurable customer and business impact through clear goals, prioritization, and delivery practices * Partner closely with Product, Design, Identity, Security, and Backend teams to align roadmaps, manage dependencies, and build cohesive, intuitive workflows on top of complex systems * Establish and evolve the frontend technical strategy in collaboration with senior and staff engineers * Maintain a high bar for usability, accessibility, performance, security, and long-term maintainability * Foster a healthy, inclusive team culture rooted in accountability, ownership, and continuous improvement * Actively manage performance, hire thoughtfully, and support meaningful career growth for your team USA-based roles only: The annual base salary for this role is between $192,000 USD and $278,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $171,000 CAD and $248,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do ___. PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time. The Customer Success Consultant – Strategic Accounts is a trusted advisor responsible for driving adoption, value realization, and long-term success for a focused portfolio of high-value strategic customers. These customers receive a more personalized and proactive level of service, including quarterly Strategic Review meetings, collaborative Success Planning, and tailored support for budget planning efforts. This role is ideal for professionals with a strong background in customer success, account management, or consulting—particularly those who thrive in high-touch, relationship-driven environments. You will work closely with strategic U.S. and/or North American clients to align Granicus solutions with their evolving goals, ensuring they achieve measurable outcomes and remain long-term partners. #Costa Rica \n What your impact will look like here • Strategic Customer Engagement, • Serve as a dedicated strategic advisor to a smaller, high-impact book of business., • Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities., • Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics., • Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments., • Customer Success Management & Strategy, • Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal., • Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value., • Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations., • Monitor customer health and implement mitigation strategies to reduce churn risk., • Growth & Expansion, • Identify and nurture expansion opportunities through consultative conversations and strategic planning., • Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives., • Present tailored value propositions to executive stakeholders., • Ability/experience in ability to assist in RFP response process as well as to present in a finalist capacity to a customer, • Customer Advocacy & Experience, • Champion the voice of the customer internally, advocating for product enhancements and service improvements., • Contribute to customer reference programs and success story development., • Stay current on Granicus product updates, industry trends, and best practices in customer success., • Customer Success Operations, • Maintain accurate and up-to-date records in CRM and customer success platforms., • Follow standardized processes while contributing to continuous improvement initiatives., • Track and report on key performance indicators, including engagement, satisfaction, and retention. You will love this job if you have • 3–5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients., • Proven ability to manage executive relationships and lead strategic planning conversations., • Strong analytical skills and comfort with data-driven decision-making., • Excellent communication, presentation, and interpersonal skills., • Experience with CRM systems (Salesforce preferred) and customer success tools., • PERFORMANCE METRICS, • Strategic Review completion rate and quality, • Success Plan adoption and alignment with customer goals, • Customer satisfaction and Net Promoter Score (NPS), • Retention and renewal rates, • Product adoption and usage growth, • Expansion revenue and opportunity identification \n Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program., • Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team • We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture • At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. • A few culture highlights include – Employee Resource Groups to encourage diverse voices, • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population The Impact • We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact ___. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

Remote, US-based position. Candidates must already live in the United States. #LI-Remote “Must be authorized to work in the US” No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time. At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market leading content and technology. Our top-notch team works closely with law enforcement, corrections, fire, and EMS professionals to better address today’s challenges and keep public safety personnel coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Work Lexipol’s ___ provides customized solutions enabling applicants to tap into federal, state, and private grants. More than $600 billion in nationwide grants is available to public safety agencies and local government each year. Few organizations have grants experts on staff, or the time to research opportunities and develop grant applications. We offer three unique grant solutions: ___, our grant search tool ___, a retained service program for applicants in need of support for multiple projects and programs on an annual basis ___, a complete end to end retained program for applicants throughout the entire grant lifecycle The CSM – Grants plays a critical role in ensuring the success and renewal of Lexipol’s subscription-based grants products, including GrantFinder, GrantWriter and GrantManager. This role focuses on account management, onboarding, and support of subscription clients, ensuring every customer experiences maximum value and service. The CSM manages administrative workflows, grant alert setup, and coordination of deliverables, serving as a liaison between clients, the Grants team, and internal stakeholders. This is done through working in these areas of focus: Retained Client Account Management (50%) • Manage and fulfill contracted retainer grant subscription services under the GrantWriter and GrantManager programs., • Manage and fulfill one-time grant writing service contracts, • Coordinate setup and administration of GrantFinder subscriptions for retained clients., • Support included grant writing and research services, ensuring accuracy and timely delivery., • Review and interpret funding opportunity announcements to identify applicable grants for clients., • Assist with consult calls for prospective departments, offering recommendations and guidance., • Manage onboarding, offboarding, and ongoing support for Retainer Services clients., • Oversee the onboarding and offboarding process for GrantFinder subscribers., • Manage client communication, setup, and configuration of grant alerts and calendars., • Troubleshoot technical and account-related issues promptly to ensure seamless client experience., • Maintain accurate account records and service notes in CRM systems., • Submit weekly progress reports summarizing activities, renewals, and client outcomes., • Attend weekly team meetings, client status calls, and check-ins with leadership., • Collaborate with the Grants team to improve process efficiency and cross-functional workflows., • 1–3 years of professional experience in a local government, nonprofit, or related administrative environment., • Proven ability to manage multiple client accounts with attention to detail and timely delivery., • Strong written and verbal communication skills, with a customer service orientation., • Demonstrated organizational and administrative skills, including accurate recordkeeping., • Comfort using technology tools and CRM databases for tracking and reporting., • Experience working with grants or funding programs in a local government or nonprofit context., • Familiarity with public sector administration or grant compliance best practices., • Experience with subscription-based customer success or account management., • Achieve 80% or higher renewal rate for subscription products., • Complete 90% of grant services within 12 months of contract start., • Maintain a rollover rate of 10% or less across assigned accounts., • Ensure all onboarding/offboarding processes are completed within defined SLAs., • Quarterly commission opportunities, • Play a vital role in helping municipalities secure funding for critical projects that improve communities., • Collaborate with an experienced, mission-driven Grants team dedicated to professional growth and impact., • Gain exposure to both public sector operations and funding strategy, learning from industry experts., • Work in a company that values innovation, teamwork, and continuous improvement., • Reports to a manager with extensive experience in grants and long tenure at Lexipol., • Collaborative, high-performing team that values purpose-driven work and shared success., • Engaging environment with teammates passionate about helping agencies secure funding., • Regular interaction with marketing, sales, and operations teams supporting public safety initiatives. Compensation and Benefits Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. The base salary compensation is $75,000 plus quarterly commission. About Lexipol Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 10,000 agencies and municipalities. For additional information, visit ___. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.#LI-KD1

Über die Position / About the job: Für den Ausbau unserer Salesforce suchen wir daher dich, eine/n Sales Acquisition Manager (all genders) – Enterprise Sales. In dieser Rolle bist du ein wichtiges Mitglied in unserem auf Skalierung ausgerichteten Vertriebsteam und machst aus Interessenten begeisterte collect.AI-Kunden. Was dich erwartet / What to expect: • Du führst eigenständige Outbound Aktivitäten durch, • Du überzeugst jede Woche potenzielle Kunden in (Online-)Produktdemos und Discovery-Calls von den Vorteilen unserer Lösung für ihr Business, • Du führst in hoher Frequenz (Online-)Produktdemos mit Expert:innen aus den Fachbereichen Finance, Compliance, IT, Vertrieb und Marketing durch und vermittelst ihnen effektiv die Vorteile unserer Lösung, um ihr Geschäft voranzubringen, • Du zeigst unseren Kunden, wie sie mit unserer Lösung ihren Cashflow, die Kundenzufriedenheit und -loyalität sowie die Reliabilität ihrer Liquiditätsplanung deutlich steigern können und führst sie gezielt zum Vertragsabschluss, • Du schließt deine Mission erfolgreich ab, wenn der Deal abgeschlossen ist, und danach übernehmen deine Kolleg:innen im Customer Success und das Key Account Management für die Langzeit-Kundenbetreuung, • Von Zeit zu Zeit betrachtest du Messen und Events als dein „Jagdrevier“ Das bringst du mit / That's what you bring to the table: • Du bringst 3-5 Jahre praktische Erfahrung als Account Executive oder Sales Manager bei einem SaaS- oder Payment-Solution-Provider im Enterprise-Segment oder aus der Energiewirtschaft mit, • Du hast Erfahrung im Umgang mit CRM-Software, bevorzugt HubSpot, sowie LinkedIn Sales Navigator und anderen Sales Enablement-Lösungen, • Du zeichnest dich durch eine positive Einstellung, Leidenschaft für Vertrieb, vorbildliche Arbeitsmoral sowie Ergebnisorientierung aus, • Um in dieser Position erfolgreich zu sein, brauchst du ein hohes Energielevel sowie eine brennende Leidenschaft für Sales & New Business, • Du hast idealerweise ein Netzwerk mit Kontakten in die Energiewirtschaft, • Du beeindruckst deine Kolleg:innen immer wieder aufs Neue durch die Präzision deiner Einwandbehandlung, deine ergebnisorientierte Gesprächsführung sowie deine Abschlussstärke, • Werde Teil eines internationalen Teams aus Technologie- und Business-Expert:innen, • Dein Gehalt setzt sich aus einem Fixgehalt und einem variablen Gehalt zusammen, • Genieße ein modernes Büro mitten im pulsierenden Herzen von Hamburg, • Gestalte dein flexibles Arbeitsumfeld mit der Möglichkeit, innerhalb der EU remote und mobil zu arbeiten, • Profitiere von attraktiven Corporate Benefits & FutureBens Vergünstigungen, • Erhalte einen Zuschuss zum Deutschlandticket, • Sichere dir einen monatlichen Zuschuss zum Lunch, auch im Home-Office, • Greife uneingeschränkt auf die E-Learning-Welt von UDEMY Business für deine berufliche und persönliche Weiterentwicklung zu, • Bleib aktiv mit einer Urban Sports Mitgliedschaft (M oder L) Über uns collect.AI offers an intelligent SaaS platform that is designed to revolutionize the way European enterprises liquify their assets. Our cutting-edge AI-driven technology streamlines cash-flow optimization, ensuring a world where all receivables are reliably transformed into liquidity. The SaaS solution automates, personalizes and elevates customers' accounts receivable management processes to optimize collections and costs while improving customer satisfaction. collect.AI provides a platform which enables customers to build industry-specific accounts receivable management processes in a flexible way. Smart assistants and smart insights support in taking the best data-driven decisions along the way. The platform can be seamlessly integrated with existing system landscapes. Join the future of smart, fast, and efficient liquidity management, join the collect.AI team and experience unprecedented personal growth and a fun place to work.

TRAILD: Who are we? TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes. Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more efficient and secure. We have a rapidly growing international client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help, we can support more businesses digitise their existing operations with enhanced automation and security. The Role: Want to be a part of our exciting growth journey? We are looking for a Customer Support Agent to join our talented and dynamic team. As the company has expanded into several international markets, we are seeking someone with a genuine passion for helping and supporting our clients. In this role, you will be responsible for working closely with our clients to research, troubleshoot, and support any issues they are facing. The ideal candidate will have a background with B2B customer support in a Saas/Technology organization with strong interpersonal and communication skills, as well as the ability to think creatively when solving customer problems. Key Responsibilities * Responding to client queries and providing first-level support for TRAILD's customers * Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs. * Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service. What are we looking for? * 2+ years of experience in a B2B customer support/success role within a Saas company * Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, IFS) is a plus * Prior experience thriving in a fast-paced startup/scale up environment * Exceptional people and communication skills * Intrapreunership and proactiveness * Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit. The Perks of Working at TRAILD * Flexibility: We offer a range of remote, hybrid and flexible working options. * Global team: We are growing across APAC, AMER and EMEA and have team all across the world. * Our team genuinely loves working at TRAILD: We scored a 78 on our 2025 eNPS survey. The base salary range for this position is: * U.S. Candidates: USD $65,000 - $75,000 per year * Canadian Candidates: CAD $65,000- $75,000 per year Compensation is determined based on experience, education, and geographic location. The final offer may vary within the stated range to reflect the candidate’s qualifications and market conditions in their area. Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment Your application has been successfully submitted!

We are seeking a highly skilled, phone-first Triage Technician who can confidently manage fast-paced inbound support calls. In this role, you will lead customers—often non-technical users and senior citizens—through initial troubleshooting with exceptional call control, patience, and clarity. You will follow established scripts and procedures precisely, maintain customer engagement, and prevent escalations to onsite or local repair shops. You will work closely with an assisting technician based in the Philippines, who will handle longer remote repair processes once an online session is established. Reliability, punctuality, and strict adherence to company methods are essential. • Answer inbound calls promptly and establish confidence within the first few minutes., • Follow scripted call flows and guidelines with complete accuracy., • Guide customers in simple, step-by-step language to initiate remote online sessions as quickly as possible., • Set a 2–6 hour repair window and transition longer tasks to your Philippine counterpart., • Perform structured phone walkthroughs for systems that will not load (Windows, macOS), including reaching recovery menus and performing resets or reinstalls when appropriate., • Retain callers who request onsite or store services by providing clear, effective phone-based solutions., • Troubleshoot common home-user issues including:, • Boot failures and OS crashes, • No internet or Wi-Fi reconnection, • New computer and printer setups, • Forgotten passwords, • Any issue preventing remote session initiation, • Collaborate closely with the assisting Philippine technician during remote repair sessions., • After repairs are completed, call customers to verify results in real time and prepare clear, concise documentation., • Handle billing when needed and confidently upsell support plans or additional services., • Maintain call control, customer engagement, and strong professionalism throughout each interaction., • Based in the United States with strong phone presence and clear communication., • Experience in call centers, IT helpdesk, or supporting home users., • Strong knowledge of:, • Windows 10/11, • macOS, • ChromeOS, • Ability to guide customers through:, • BIOS, • Windows Recovery Environment, • macOS Recovery, • ChromeOS Powerwash, • Understanding of home networking basics (routers, DNS, proxies, Wi-Fi)., • Calm, patient teaching style—especially for beginners and seniors., • Strong call control and the ability to simplify technical concepts., • Professional discipline: punctuality, full-shift adherence, clean documentation, and consistent workflow. Minimum Technical and Work Environment Requirements: • Internet Connection:, • A primary internet connection with a minimum speed of 15 Mbps., • A backup internet connection with a minimum speed of 10 Mbps., • The backup connection must support work during power outages., • Primary Device:, • A desktop or laptop featuring at least:, • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor., • A minimum of 8 GB RAM., • Backup Device:, • This device must meet or exceed the performance of an Intel Core i3 processor., • It must remain operational during power interruptions., • Peripherals and Workspace:, • A functioning webcam., • A noise-canceling USB headset., • A quiet, dedicated home office space., • A smartphone for communication and verification purposes., • Benefits, • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth., • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field., • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward., • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards., • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment., • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: ___ ___ Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: ___ ___ Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. • Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling)., • Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls., • Create bug reports to escalate to engineering., • Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product., • Act as a "feature champion" to educate the product & engineering teams about users' needs., • Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit. For this position, we are aiming to service customers across North American timezones. This role will follow a five-day schedule that might include one weekend day to ensure coverage. If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you. • Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product., • Cares about the impact their work has on the team and the company., • Has a keen eye for detail and eagerness for constant improvement., • Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast, which means you’ll need to be comfortable adapting to frequent changes and improvements., • A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output., • The total budget for this role is within US$76,958.00 - $95,700.00 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. This means that the gross salary for US employees could be anywhere between $70,974.17 to $88,258.90., • We also offer options into the company equity through ___ (RSU's), with a grant value of up to $8,700.00, to share in the long-term upside value of the company., • Separately, this role is eligible for up to an additional $281,152.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact., • 35 days off per year, encouraged (including self-serve public holidays) and parental leave., • Complimentary mental health and emotional support with therapists on call through Slack by ___., • Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

Modern Family Law, a rapidly expanding national family law firm, is seeking an experienced and detailed Staff Accountant to join our growing Finance team. This is an exciting opportunity for a financial professional who thrives in a fast-paced, multi-state environment and is eager to contribute to a mission-driven organization focused on helping clients move forward with their lives. The Staff Accountant plays a critical role in supporting the firm’s financial operations, including general ledger activities, reconciliations, compliance filings, and collaboration with cross-functional partners. This is a full-time, remote position reporting to the Senior Accountant. Modern Family Law offers competitive compensation, a wide range of benefits, and a culture built on family values. This role is remote, but the Staff Accountant must reside in Colorado or Texas. Key Responsibilities: General Ledger & Reconciliations • Record daily banking and financial transactions with accurate general ledger coding., • Perform timely and accurate bank reconciliations, including operating and trust accounts., • Maintain balance sheet integrity and proactively research and resolve discrepancies., • Research and complete required state and local filings across multiple jurisdictions., • Assist with year-end compliance activities, including preparation and filing of 1099s., • Support accounts payable processes, including vendor setup, invoice review, coding, and processing., • Ensure invoices are reviewed and approved in accordance with firm policies and internal controls., • Partner with Accounts Receivable team members on collections, trust replenishment, and reconciliations., • Assist with resolving client chargebacks, billing discrepancies, and payment issues., • Assist the CFO and Senior Accountant with financial analysis, reporting, and supporting data as requested., • Participate in cross-training and serve as backup support for Finance team members., • Contribute to process improvements and system enhancements as the firm scales., • As our culture is remote-first, all employees are expected to have the capability to work from home with a reliable internet connection and to set up a workstation that supports productive work during normal business hours., • Bachelor’s degree in Accounting, Finance, or a related field, or equivalent professional experience required., • Minimum of three (3) years of experience in an accounting or finance role required., • Experience in a multi-location or multi-state organization preferred., • Experience in the legal industry strongly preferred., • Customer service experience a plus., • Demonstrated working knowledge of Generally Accepted Accounting Principles (GAAP)., • Proficiency with Microsoft Office Suite, including advanced Excel skills., • Experience with accounting, billing, and financial systems such as QuickBooks, TimeSolv, LawPay, and Salesforce preferred. Skills and Competencies: • Strong analytical, organizational, and problem-solving skills., • High attention to detail with the ability to maintain accuracy in a fast-paced environment., • Ability to manage multiple priorities and work effectively in an interrupt-driven setting., • Excellent written and verbal communication skills with the ability to interact professionally with employees, vendors, and clients., • Ownership mindset with a willingness to grow and evolve alongside the firm., • Ability to maintain professionalism and confidentiality when handling sensitive information., • Adaptability and resilience when working under pressure or tight deadlines., • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Short Term & Long Term Disability, • Training & Development, • Eligible for Work From Anywhere after 6 months Mandatory Notices for Applicants: ADA Compliance: Candidates must be able to perform the role with or without reasonable accommodation. Requests for accommodation should be made to the Director of People & Culture in advance. Compensation and Benefits: Salary Range: $70,000-$90,000. This range is a reasonably reliable estimate of the base salary that this individual is expected to receive. Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law. Comprehensive benefits package includes health insurance, HSA/FSA options, short-term and long-term disability, dental and vision care, life insurance, 401(k), vacation, sick time, and access to an employee assistance program. Additional voluntary benefits include accident insurance, life insurance, disability insurance, critical illness insurance, long-term care insurance, and pet insurance. Commuter and transit benefits may be available in some locations. Modern Family Law will consider all qualified applicants with arrest or conviction records. Modern Family Law is committed to diversity and inclusion in the workplace and has zero tolerance for harassment of any kind. Individuals seeking employment at MFL are considered without regard to their race, color, religion, sex, sexual orientation, gender identity, transgender experience, national origin, age, marital status, ancestry, disability, military status (including discharge status), genetic information, or any other protected class status as set forth by local, state, and federal law.

Electric Air is a tech-enabled HVAC contractor based in Redwood City, CA. We specialize in converting homes from gas furnaces to modern, efficient heat pumps - and delivering an exceptional customer experience along the way. Backed by leading investors like Y Combinator and Leap Forward Ventures, we’re building a next-generation home electrification company that’s fast, intelligent, and customer-obsessed. Working at Electric Air is intense, collaborative, and deeply rewarding. If you care about climate and modern software, we’d love to meet you. We’re looking for a senior full-stack engineer to help build the core tools that power our business—from customer-facing sales flows to internal operations software. You’ll work closely with the CTO, CEO, and a contract designer to ship high-impact features and shape the engineering culture from the ground up. Our stack is Remix + Django + Postgres, deployed on Render. * Build and maintain key parts of our product across the stack * Design tools that streamline quoting, scheduling, and fulfillment * Help define product scope and direction with leadership * Own projects end-to-end, from architecture to deployment * Collaborate on UX with support from our contract designer * Write clean, maintainable code and contribute to code reviews * 5+ years of experience building production software * Strong full-stack skills and experience working across the frontend and backend * Proven ability to ship features with high product impact * Comfortable working independently in a fast-moving environment * Strong understanding of web fundamentals * Passion for our mission and interest in home electrification * Experience with Remix, Django, or similar tools * Experience at a startup or fast-growing company * Interest in climate tech, energy, or the built environment * $140,000–$180,000 salary depending on experience * Significant equity stake * Medical, dental, and vision insurance * 401(k) plan * Remote within the Americas (HQ in Redwood City, CA)

Remote Representative – Build Long-Term Client Relationships Location: U.S. & Canada | 100% Remote Since 1951, AO has proudly served working-class families by providing life, accident, and supplemental health benefits to members of labor unions, credit unions, associations, and their families. Our continued growth is rooted in trust, service, and long-term relationships—creating a stable and purpose-driven career opportunity. We are currently seeking client-focused Remote Representatives to connect with families through Zoom-based virtual consultations. This role allows you to serve clients, build lasting relationships, and grow your career—all from the comfort of your home. Proven Stability Consistent growth, including over 20% expansion last year—even in challenging economic conditions. Essential Industry Provide services that families rely on for long-term security and protection. 100% Remote Flexibility Work from anywhere in the U.S. or Canada—no commute required. Client-Focused Model Conduct virtual consultations only—no in-person appointments. • Strong communication and relationship-building skills, • Basic computer proficiency and comfort with virtual platforms, • Reliable work ethic with strong accountability, • Professional, positive, and personable demeanor, • Effective time management and organizational skills Work From Home Enjoy the flexibility and convenience of a fully remote career. Weekly Pay Earn consistent income on a proven, structured schedule. Performance Bonuses & Structured Contracts Additional earning potential tied directly to your performance. Comprehensive Benefits • Health insurance reimbursement, • Life insurance coverage Residual Income Opportunities Build long-term earnings through renewals and ongoing client relationships. All interviews are conducted via Zoom video conferencing to ensure safety, convenience, and accessibility. If you’re looking for a remote career where relationships matter, growth is real, and your work makes a difference, we encourage you to apply today. Build a meaningful future with AO—right from home.

Join Our Growing Team at Community Management! At Community Management, we are committed to Elevating Property Values, Empowering Communities, and Exceeding Expectations. As a dynamic, technology-driven property management company specializing in Homeowners Association (HOA) management, we take pride in delivering exceptional customer support. We are seeking dedicated professionals who excel in communication, embrace positive problem-solving, and are passionate about effectively managing homeowner associations across all aspects. Why Join the CMGT Family? • Paid Time Off and Paid Holidays (including your birthday off!), • Flexible Scheduling and Remote Work, • Health, Dental, and Vision Insurance, • Company Paid Life Insurance, • 401(k), • Supplemental Options, • Ongoing Training and Professional Development, • Employee Assistance Program, • Team Engagement Activities, • Referral Program As a Community Association Manager, you will play a key role in maintaining and enhancing property values while fostering strong relationships with homeowners, board members, and service providers. You will oversee the daily operations of residential properties, conduct site inspections, and manage board meetings and other HOA activities. Only candidates residing in Lafayette or the immediate surrounding areas will be considered. Key Responsibilities: • Serve as the primary point of contact for property owners and board members, • Oversee vendor relationships and service contracts, • Manage property maintenance and work orders, • Coordinate with the corporate office and collaborate across departments, • Handle budget management, • Respond to emails, phone calls, and action items from residents and board members, • Organize and manage HOA board and annual meetings, • Ensure community compliance with governing documents Qualifications & Skills: • Previous property management experience preferred, • Reliable transportation, valid driver’s license, and vehicle insurance required, • Strong verbal and written communication skills, • Customer service-oriented mindset, • Vendor management experience, • Experience with accounts payable and budgeting, • Proficiency in Excel, Office, Outlook, and ability to learn new software quickly, • High-speed internet and ability to work remotely in a dedicated home office, • Attention to detail and a willingness to learn Due to high applicant volume, only top candidates will be contacted.

Are you interested in working for a growing company, as part of a great supportive accounting team? Are you looking for an exciting opportunity in the medical IT industry? Do you seek a career, rather than just a job? If yes, you need to consider this role with PaxeraHealth Corp. PaxeraHealth is now hiring a Customer Care L3 Engineer to join our Implementation and Customer Care team. Don’t miss out on this great opportunity with a growing company. We seek an individual who will embrace our culture of excellence, service and integrity. As a developer of technologies that help manage millions of medical images every year, PaxeraHealth Corp. is shaping the industry and transforming technologies so radiologists and clinicians have what they need, including our AI solutions. As such, we are one of the best and brightest medical solutions companies for whom to work. This position is ideal for someone with a strong background in PACS/Healthcare IT, excellent problem-solving skills, and a passion for customer support. This is a Remote Position located in the USA for our company that is located in Newton MA We offer on the job training, and a respectful, friendly work environment in a growing company! • Serve as the highest level of technical support for PaxeraHealth clients., • Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems., • Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments., • Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions., • Document project activity, contribute to knowledge-based content, and perform root cause analysis., • Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests., • 5+ years supporting or implementing PACS or similar Healthcare IT software., • Bachelor’s degree in Computer Science or related field (or equivalent experience)., • Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE., • Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)., • Technical knowledge in:, • Networking: TCP/IP, VPNs, NAT, VLAN, • Databases: SQL Server, queries, management, • Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML, • Tools: Wireshark, IIS, Apache, OpenSSL, • Strong communication and interpersonal skills with a customer-first mindset. What We Offer in Return: • A Competitive Wage/Salary!, • Remote position, • Working for a rapidly growing company in the dynamic healthcare technology field!, • Benefits to include:, • Company Health, Vision and Dental insurance, • Life Insurance, • Paid Holidays, • Paid Vacation, • Paid sick time, • Paid personal days, • Work with an outstanding and dedicated team of accounting, IT, Marketing, and Administrative professionals who are committed to our company’s growth, • Work for a company whose values include: Integrity, Hard Work, Exceptional Service and Innovation Our Team Our most valuable assets are the talented, purposeful people on our team. In fact, they are the backbone of PaxeraHealth. We provide an environment that attracts, motivates, and retains the best people, enabling us to be highly productive and consistently achieve excellent results. Our entire team shares a passion for exploring new ideas, overcoming challenges as well as designing, creating, and delivering market-leading health IT solutions and services. Their unique mix of skills and qualifications matches our customers’ needs, to ensure the delivery of great, purpose-built, customized software applications for healthcare providers – now and for the future. If interested in this exciting opportunity to work for a company with tremendous growth potential, one which embraces diversity, offers a respectful, friendly work environment, yet one charged with the energy and excitement, please send your resume with salary requirements now! Don’t miss out on this great opportunity.

Product Manager, Measurement NovaTech Automation | Fully Remote (North/South America time zones) | Up to 15% travel About the Role This role is responsible for NovaTech's electrical power measurement product portfolio — from initial strategy and development through launch, support, and end-of-life. You'll serve as the internal subject matter expert for power measurement devices used in substation and grid edge applications, and act as the voice of the customer by translating utility and grid edge market needs into clear, actionable product requirements. Key Responsibilities Product Strategy & Roadmap • Develop and maintain a product strategy for the measurement portfolio that aligns with NovaTech's mission and long-term goals, • Build and update a product roadmap that reflects both short- and long-term development plans, keeping pace with market and customer needs, • Identify opportunities for product line expansion, including adjacent applications and emerging grid modernization trends, • Conduct market research to identify emerging trends, customer needs, and the competitive landscape within the power utility industry, • Use market intelligence to inform product positioning and feature prioritization, • Build and maintain relationships with utility customers, system integrators, and industry stakeholders through site visits, advisory boards, and direct feedback sessions, • Monitor regulatory and standards developments (IEEE, IEC) that may affect product requirements or open new market opportunities, • Work closely with sales, engineering, and manufacturing to define product requirements, specifications, and timelines that balance technical feasibility with market demand, • Collaborate with quality assurance teams to ensure products meet industry standards for reliability and performance, • Coordinate product launch activities including marketing campaigns, sales training, and customer support documentation, • Develop go-to-market strategies including competitive positioning, value propositions, and sales enablement materials, • Define pricing strategies, manage product budgets and forecasts, and keep products profitable while staying competitive, • Track KPIs including product adoption rates, customer satisfaction scores, and market share to support continuous improvement, • Bachelor's degree in engineering, business, or a related field required, • 5+ years of product management experience with technical B2B products in power utility, industrial automation, or adjacent industries, • Demonstrated track record of bringing products from concept to market, • Master's degree in engineering or MBA preferred, • Strong technical understanding of AC power measurement, • Familiarity with automation protocols including DNP3, IEC 61850, and C37.118, • Proficiency in Microsoft Office Suite, • Strong organizational, analytical, and problem-solving skills, • Clear communicator with the ability to influence across teams without direct authority, • Comfortable working cross-functionally in a fast-paced environment, • Able to translate technical requirements into business value

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Customer Success Manager on our Public Sector team, you’ll help U.S. government and public sector organizations realize meaningful business outcomes with the GitLab DevSecOps platform. You’ll turn pre-sales command plans into clear, actionable objectives, guide customers through their adoption journey, and enable them on common Git, CI/CD, and DevSecOps best practices so they can deliver secure software more efficiently. Acting as a trusted liaison between your customers and GitLab Support, Product Management, Engineering, Sales, and Professional Services, you’ll own a portfolio of accounts and focus on increasing adoption, retention, growth, and overall satisfaction while staying current on GitLab product releases. This role is based in the United States public sector space and is best suited for a United States Person who is comfortable working cross-functionally, managing complex projects, and representing the voice of the customer across GitLab. • Partner with Public Sector customers to translate pre-sales command plans and desired business outcomes into clear, actionable objectives., • Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies., • Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time., • Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams., • Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction., • Stay current on GitLab releases and help customers understand and apply new features to their environments and use cases., • Use project management skills to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders., • Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee), in line with government requirements for this role., • Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention., • Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives., • Understanding of Git and common branching strategies, along with familiarity with the software development lifecycle and development pipelines., • Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them., • Ability to manage a portfolio of customers of varying sizes in the public sector, balancing priorities across multiple stakeholders., • Strong verbal, written, presentation, and organizational skills, with the ability to explain technical topics in clear, simple language., • Demonstrated project management, analytical, and problem-solving skills, with openness to learning and applying transferable skills in new situations. The Customer Success Manager role sits within our Public Sector Customer Success team, which partners with United States government and public sector organizations to help them realize ongoing value from the GitLab platform. We own the post-sales relationship, driving adoption, retention, and growth by aligning GitLab capabilities to each customer’s mission, enabling them on DevSecOps best practices, and coordinating cross-functionally with Sales, Support, Product Management, Engineering, and Professional Services. Our team members work in an all-remote, distributed environment and collaborate asynchronously across time zones, using GitLab’s tools and processes to stay aligned while we tackle opportunities such as expanding use cases, improving customer return on investment, and simplifying engagement with the broader GitLab ecosystem. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $88,200 - $189,000 USD How GitLab Supports Full-Time Employees • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

About the Staff Product Manager, Personalization - Foundations at Headspace: We are seeking a Staff Product Manager, Personalization - Foundations to own the centralized member and content data layers, segmentation infrastructure, and the core Machine Learning (ML) services that power all personalization features across the Headspace product. You will be the product leader responsible for defining the long-term vision to create the definitive single source of truth for user data and behavioral modeling, enabling hyper-accurate, real-time decisioning for all customer interactions that powers all Headspace experiences. This role requires a unique blend of product management excellence, deep technical understanding of data and ML platforms, and a strong commitment to delivering personalized and impactful member journeys. At Headspace, product leaders are expected to model experimentation with purpose, share feedback with care, and a deep commitment to the member journey. This role will require strategic leadership, clarity, and curiosity to scale our personalization efforts. What you will do: • Platform Vision & Strategy: Define the long-term vision and strategy for the Personalization Foundations platform, including centralized user/content data, segmentation infrastructure, and core ML services, by owning the product roadmap and collaborating with leadership., • Core Responsibility: Own the centralized user and content data layers, segmentation infrastructure, and the core Machine Learning (ML) services that power all personalization features across the product., • Key Workstream Leadership: Lead the product strategy and execution for key workstreams, including Customer/Content Embeddings, Real-Time Event Processing, Segmentation Tooling, P13N Model Deployment & A/B Testing, Data Governance & Personalization Privacy, and Content Type Balance., • Execution & Delivery: Lead the entire product lifecycle for core platform capabilities, from ideation and specification through development, launch, and iteration, ensuring high quality and timely delivery., • Technical Product Ownership: Work closely with Engineering, Science, and Product Design to define and prioritize requirements for the data and ML platform, APIs, and services that enable scalable personalization across Headspace’s Member Experiences., • Cross-Functional Alignment: Partner cross-functionally with consuming Product teams, Engineering, Data Science, and Legal to ensure alignment and successful execution of foundation initiatives., • Analysis & Reporting: Establish clear metrics for platform success (e.g., data quality, model latency, feature adoption, P13N-driven LTV engagement) and rigorously track and report on performance., • Team Oversight & Mentorship: Provide technical and product oversight for complex projects and actively mentor junior members of the product organization on best practices for platform and data products. What you will bring: Required Skills: • 6+ years of experience in Product Management, with at least 2+ years on data platforms, Machine Learning (ML) infrastructure, or consumer/content personalization services., • Proven track record of defining and launching successful platform products that serve as internal services for other product teams., • Exceptional strategic thinking and analytical skills, capable of translating complex data and ML problems into clear product roadmaps and specifications., • Strong communication and interpersonal skills, with the ability to influence and align stakeholders at all levels, both internally and externally., • Experience working closely with ML Engineering and Data Science teams on high-scale, real-time data and ML systems. Preferred Skills: • Experience in the digital health, wellness, or consumer subscription (D2C/B2C) sectors., • A passion for mindfulness, mental health, and the mission of Headspace., • Prior experience scaling a data platform in a high-growth environment. Location: We are currently hiring this role in San Francisco (hybrid), Los Angeles (remote), New York City (remote) and Seattle (remote). Candidates must permanently reside in the US full-time and be based in these cities. For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. Pay & Benefits: The anticipated new hire base salary range for this full-time position is $140,400 - $224,250 + equity + benefits. Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. About Headspace Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it. At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come. Why You’ll Love Working Here: • A mission that matters—with impact you can see and feel, • A culture that’s collaborative, inclusive, and grounded in our values, • The chance to shape what mental health care looks like next, • Competitive pay and benefits that support your whole self How we feel about Diversity, Equity, Inclusion and Belonging: Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out ___ if you need any assistance completing any forms or to otherwise participate in the application or interview process. Headspace participates in the ___. Privacy Statement All member records are protected according to our___. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm. For how how we will use the personal information you provide as part of the application process, please see:

Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide. Location: This position is remote within the United States. Role Summary: We are looking for a Senior Accountant to support our Senior Staff Accountant, Controller, Chief Financial Officer, and other leaders with general accounting tasks and projects. You will work closely with the team to ensure everyone is cross-trained for the most accurate and efficient work flow. You will also partner with our Controller to prepare the month-end reporting and the year-end audit. What you’ll do: Financial Reporting & Month-End Close • Assist with the monthly, quarterly, and annual close process, • Prepare and record journal entries, including accruals and prepaid expenses, • Perform balance sheet reconciliations, including bank accounts, • Conduct detailed P&L reviews for: coding, department, and location accuracy, • Review financial results and provide variance explanations, • Ensure accuracy and completeness of financial data, • Assist with annual audit and with special projects as needed Revenue & Accounts Receivable • Collaborate with Revenue Operations to process customer billing through Campfire, • Maintain the Accounts Receivable and Cash Sheet on a daily basis, • Monitor accounts daily to identify, document, and resolve collection issues, • Monitor the AR Inbox for billing inquiries and customer-related issues, • Support accurate billing and cash application processes, • Own the sales tax process: approve sales tax returns in Avalara, monitor states with nexus, monitor ongoing sales tax requirements Payroll Administration • Payroll compliance & act as backup for payroll processing, • Register with new states as an employer, and complete all compliance & regulatory tasks related to state agencies, • Review payroll entries in Campfire for accuracy Internal Controls & Collaboration • Nurture positive and collaborative working relationships within the finance team and broader organization., • Maintain a deep familiarity with accounting and internal control processes to mitigate risk., • Become familiar with, create and document new accounting and control processes, • Monitor and maintain internal policies for travel & expense as well as purchasing and the approval matrix Skills you’ll need: • Undergraduate degree in Accounting or equivalent experience, • 5+ years of Accounting experience (startup/scaleup a plus!), • Strong attention to detail, • Excellent communication skills, • SaaS revenue recognition ASC606, • Full Cycle Sales Tax experience (from registering with nexus states to filing), • Proficient in Microsoft Excel, Google Suite, NetSuite, Maxio and/or other ERP and accounting software (Campfire experience a plus!) For high cost of living areas, the expected salary range for this position is $125,000 - $165,000, plus bonus eligibility and equity. For all other locations, the expected salary range for this position is $110,000 - $154,000, plus bonus eligibility and equity. In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our ___ for more details. Our roots are in Ann Arbor, Michigan and our innovation is fueled by the team’s global perspectives. For this role, we are open to remote employees across the continental US. We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal opportunity employer. California Privacy Rights Notice Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our .

📍 Locations: San Francisco (Hybrid), New York (Hybrid), Columbus (Hybrid), or Remote (US) We’re hiring an AI Engineer to shape how AI shows up across ReadMe’s product: from how developers explore and understand APIs to how companies author and maintain their documentation. We’re at the forefront of a major shift in developer experience: * AI agents need APIs to talk to each other, and those APIs need to be understandable, structured, and explorable * At the same time, writers and developers are looking for better ways to generate and maintain documentation with AI We're a small team of humans (and___) working together to do big things — and that’s where you come in. In this role you’ll have a transformational impact on ReadMe across both the trajectory of the business and our thriving culture. ReadMe helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for PagerDuty, Samsara, or Nvidia, you’ve used ReadMe! We love what we do because it’s so much more than just documentation. We’re providing tools for teams to build a better developer experience and make their products and APIs easier to use. We’ve got great support from our investors at Accel who led our___, and___ reflects the open, caring, and whimsical culture we want to maintain as we scale. This isn’t a feature team where a PM hands you tickets. You’ll help decide what gets built, why it matters, and how it works end-to-end. You’ll work on systems that are already live across thousands of developer hubs and define what they become next. ReadMe's AI surface spans three bets we're doubling down on: * Documentation that writes itself. AI that watches code change and keeps docs current — from PR-level suggestions to org-wide audits that surface and fix quality issues at scale. * Answers, not search results. A conversational layer embedded directly in developer hubs, grounded in real docs, that gives developers the right answer instead of a list of links to dig through. * APIs that are agent-ready. As AI agents increasingly talk to APIs, the structure and clarity of those specs matters more than ever. We're building the systems that make APIs understandable by both humans and machines. Day to day, you’ll: * Design end-to-end AI systems: combining LLMs, embeddings, retrieval pipelines, and structured outputs into reliable product features. * Build grounding and retrieval layers: indexing docs, OpenAPI specs, and customer data to support accurate, context-aware generation. * Define evaluation systems: measuring accuracy, latency, cost, and user impact; building feedback loops to continuously improve quality. * Handle real-world complexity: malformed specs, inconsistent docs, edge-case APIs, and ambiguous user queries. * Make architectural tradeoffs: latency vs. quality, cost vs. coverage, deterministic vs. generative approaches. * Own production reliability: observability, fallbacks, rate limiting, and safe degradation when systems fail. * Work across the stack: from model orchestration and backend systems to the UI surfaces that expose them. * Want to own meaningful systems end-to-end, not just features. * Care deeply about developer experience and documentation quality. * Enjoy working on problems where AI, APIs, and product design intersect. * Have strong instincts about what makes AI actually useful and where the industry is headed. * Experience building with LLMs in production, not just prototypes. * Strong JavaScript/TypeScript or Python experience. * Experience working with: * Embeddings and retrieval systems (RAG). * Prompting and structured outputs. * Evaluation and iteration of AI systems (quality, latency, cost). * Comfort working with APIs and structured data (JSON, OpenAPI, schemas). * Experience designing and shipping end-to-end systems, from backend pipelines to user-facing product surfaces. * Strong instincts around when to use AI vs. deterministic approaches. * Experience improving AI reliability, observability, and production readiness. * Familiarity with real-world edge cases (messy data, inconsistent inputs, ambiguous queries) and how to handle them. * Build a deep understanding of ReadMe’s AI systems and product surfaces. * Ship meaningful improvements to existing AI features. * Get close to real customer workflows and pain points. * Own a core part of one of our AI systems. * Drive improvements in quality, reliability, and user experience. * Contribute to product and technical direction. * Be a key driver of AI across the product. * Ship systems used daily by thousands of developers and teams. * Help define how AI reshapes developer hubs and API workflows. * We can’t wait to read your resume and (hopefully personality-filled) cover letter! Let us know what excites you about full stack engineering, and help us get to know you better! * If we think we might be a good fit for you, we’ll set up a 30 minute phone chat with our VP Engineering Moses! He’ll tell you more about the role, and get a chance to hear about your experiences. * Next will be a second 30 minute phone interview with Davin, one of our Engineering Managers, where we’ll dive a bit more into your background. * We’ll then do a technical assessment with a couple of ReadMe engineers. * Finally we’ll invite you to an "onsite" interview conducted over Zoom! These usually take 3.5 to 5 hours including an hour break in between. We are able to be flexible with the schedule and split it up over two days if that works best for you! We start with a 15-minute get-to-know-you with the people you’ll be interviewing with, and then have you talk with people one-on-one later on. * We’ll let you know how things went within a week! If it still seems like a good fit all around, we’ll extend you an offer! If not, we will update you to let you know so you aren’t left hanging. * Unlimited PTO with a three-week minimum. 🏝️ * Fully covered medical, dental, and vision insurance for you, and 100% for your dependents. * A One Medical membership. 👨‍⚕️ * A gym or fitness stipend of up to $150 per month. 🏋️‍♀️ * One-to-one donation matching of up to $1,000 per year. 💸 * Twelve weeks of paid parental leave after the birth or adoption of a child. 🐣 * Work from home. 🏠 * Three offsite retreats per year to get together with coworkers and plan for the quarter ahead. ✈️ * Take a look at our___ for more information on our benefits! 📘 Not sure if you’d be the right fit? Apply anyway! We’d love to see your application. At ReadMe, we’re committed to cultivating a diverse and inclusive workplace. We welcome people of all different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We'd love to have you come join us here! ReadMe is open to hiring folks fully remote in the US, hybrid, or in-person at our New York or San Francisco HQ.

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy. Why?Because crypto and blockchain aren’t just technologies—they’re tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach. What we doAt MoonPay, we’re building the infrastructure that powers this new financial system. We make it easy for anyone, anywhere, to buy, sell, and trade crypto using everyday payment methods like cards, Apple Pay, PayPal, Revolut and Venmo. We provide simple tools to send, receive, and manage stablecoins, so anyone can participate in the crypto economy confidently. Trusted by nearly 30 million customers and over 500 companies, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. And we’re committed to doing it right—fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia—because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone—if you believe in building a fairer, more open financial system—we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal. 🌍 Locations Supported New York. This role will be hybrid, and will require you to spend some portion of your time in our office. 🌔 About the Opportunity As a Senior Manager, Customer Success, you're first and foremost a hardcore operator with end-to-end ownership of the client experience. Reporting to the SVP of Operations, you'll ensure our enterprise clients—including direct businesses, merchants, and vital technology partners—achieve maximum value and satisfaction from MoonPay's products. This role demands a holistic approach, blending direct customer advocacy, partner ecosystem optimization, and sales process excellence to ensure every touchpoint, from initial integration to ongoing engagement, is seamless and impactful. You'll be the pivotal force for change, centralizing critical client information and serving as the essential bridge across Enterprise Sales, Product, Solutions Engineering, Go-To-Market, and Customer Experience teams. Your mission is to streamline our processes, driving efficiency and fostering a unified client experience from end to end. What you will do · Develop and execute a global strategy to maximize recurring revenue (MRR/ARR) and boost Customer Lifetime Value (CLTV), optimizing the entire client journey from onboarding to engagement.· Proactively identify and eliminate process friction to create frictionless workflows that enhance client experience and drive efficiency.· Centralize critical client and partner information, fostering seamless communication and connectivity across Enterprise Sales, Product, Engineering, Go-To-Market, and Customer Experience teams for cohesive strategy and execution.· Establish robust "Voice of the Partner" programs to gather feedback and drive continuous product and process improvements.· Lead and scale the client success function. You'll be comfortable operating as a high-performing individual contributor or leading a small technical support team based on business needs, ensuring our approach scales effectively with MoonPay's growth.· Own the content strategy for the partner support knowledge base, focusing on enhancing self-service capabilities and partnering with Solutions Engineering on developer documentation.· Improve our internal and external tool suite, recommending automation for client self-service, transparency, and internal team efficiency, championing scalable solutions.· Be a champion for MoonPay and leverage your crypto curiosity to build the best customer success function in the industry. Key Success MetricsYour performance in this role will be directly measured by:· Recurring Revenue (MRR/ARR) Growth & Net Retention· Customer Lifetime Value (CLTV)· Partner Health Score· Overall Process Efficiency & Workflow Optimization Gains (e.g., Onboarding Time-to-Value, automation, improved cross-functional handoff times)· Customer/Partner Churn Rates 🧑‍🚀 About You You're a hands-on leader who thrives in a fast-paced environment and is passionate about expanding access to Web3. You possess a clear vision for building exceptional client experiences and optimizing efficiency. As a problem-solver who thrives even amidst ambiguity, you excel at working cross-functionally and enjoy collaborating with both clients and internal teams like sales. Requirements· 5+ years of progressive experience in Customer Success, Partner Operations, or a similar client-facing role, with a strong background in FinTech, Crypto, or Payments. At least 2 years of this experience should be in a leadership or senior individual contributor capacity.· Strong technical understanding of the software development lifecycle, API integrations, and various integration methods (e.g., APIs, SDKs, webhooks).· Demonstrated ability to translate complex technical concepts into clear, actionable processes and solutions.· Proven experience collecting and leveraging client and partner feedback to influence product roadmaps and improve service delivery.· Exceptional cross-functional collaboration and communication skills, with a proven ability to work effectively with technical teams and partners, building strong relationships across diverse groups (e.g., sales, product, engineering).· A genuine passion for the Web3 space and its potential.· Proactive, solutions-oriented, and highly adaptable, comfortable operating independently and driving initiatives with minimal oversight.We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values: B - Be HungryL - Level UpO - Own ItC - Crypto CuriousK - Kaizen What’s in it for you💰Competitive salary package 🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay 📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards 🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off) 🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours 🩺 Private Healthcare benefits: To protect you and your loved ones 🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought 📚 Annual training budget: We support your training journey every step of the way 🪑 Home office setup allowance: Create the home office of your dreams 👛 Remote working allowance: Those working fully remotely get a little extra for utilities 💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN 💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons 🚀 Working in a disruptive and fast-growing company where excellence is rewarded What’s it like to work at MoonPay? At MoonPay, you’ll work alongside driven, resourceful people who are passionate about excellence in everything they do. Kaizen is more than just a saying here, it’s a mindset. We encourage you to think big, take risks, and push the boundaries of what’s possible, knowing you have the support of a team that wants to see you grow. We’re listed in the ___ and consistently strive to provide an environment where everyone feels they can their best work. Whether you’re remote or collaborating with teammates around the world, you’ll find opportunities here to do the best work of your career while shaping the future of the decentralized economy. Commitment To DiversityResearch has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot. Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance. At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of ___ is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process. Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.

About Us: YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments. We operate globally with offices in the US (NYC, Austin, Miami, Mountain View), APAC (Hong Kong, Shanghai, Beijing, Guangzhou, Singapore), and India. Our award-winning, people-centric culture—recognized by Inc. as a ___ for three consecutive years—emphasizes transparency, ownership, and continuous mastery. About SpendHound: ___ is a software vendor intelligence platform recently launched by the research firm YipitData and used by 1,000+ companies around the world (See this___ from SpendHound’s Director of Product!) • SpendHound is the single source of truth for companies’ software vendors and includes:, • A comprehensive view of all software applications used with annual contract values, auto-renewal information, renewal dates, license counts, and more, • An invoice and contract management system for companies to store their invoices and contracts, • Renewal reminders through email and Slack so companies never miss upcoming software renewals, • Unlimited support from Procurement Experts to deliver price benchmarking insights and negotiation strategies for any upcoming renewals, • Companies use the SpendHound platform and Procurement Expert service to save time and money on their software renewals. Why You Should Apply NOW: • Be a part of a high-impact team building industry-defining B2B software and AI tools., • Competitive salary, equity, and benefits package., • Remote-friendly and flexible work culture. About The Role: At SpendHound, we are on a mission to help Finance and Procurement teams gain real-time visibility and control over their software costs. Our platform simplifies software spend tracking and provides actionable insights, delivering cost-savings to 1000+ companies around the world. We are building towards an agent-first approach to vendor selection and price benchmarking and are looking for an AI Product Manager to lead the development of new AI features on our roadmap. You will help define the product vision, collaborate with engineering and design teams, and work closely with customers to achieve this goal. This role is ideal for someone looking for a high degree of ownership and passionate about building tools that help business operate more effectively. As Our Product Manager, You Will: • Product Strategy & Vision: Define and drive the vision, strategy, and roadmap for SpendHound’s new AI features., • Market & User Research: Conduct user interviews, analyze customer feedback, and study market trends to identify opportunities for product enhancements., • Feature Development: Work closely with engineering, design, and procurement expert teams to build a world-class vendor intelligence platform., • Customer Advocacy: Act as the voice of the customer, ensuring product decisions align with real user needs and business objectives. You Are Likely To Succeed If: • Minimum 3+ years of experience in Product Management with 1+ years of experience building AI products., • Ability to work closely with engineers in a highly technical environment to deliver AI features., • Strong ability to translate customer pain points into impactful product features., • Comfortable analyzing data, doing error analysis, and using insights to guide product decisions., • Strong ability to work cross-functionally with engineering, design, and procurement expert teams., • Ability to thrive in a fast-paced, iterative environment and drive projects from concept to launch. Nice To Have: • Previous experience with working on B2B products., • Experience with Claude, Cursor, or similar AI coding tools., • Understanding of the software purchasing process within large organizations., • Familiarity with SQL, data visualization tools, or basic coding knowledge. What We Offer: Our compensation package includes comprehensive benefits, perks, and a competitive salary: • We care about your personal life, and we mean it. We offer flexible work hours, flexible vacation, a generous 401K match, parental leave, team events, wellness budget, learning reimbursement, and more!, • Your growth at YipitData is determined by the impact that you are making, not by tenure, unnecessary facetime, or office politics. Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust. See more on our high-impact, high-opportunity work environment above! The annual base salary for this position is anticipated to be up to $180,000. In addition, the role includes a 10% variable bonus, bringing the estimated on-target earnings (OTE) to approximately $198,000. • The compensation package also includes equity. This role may be performed fully remotely within the United States. Please note that our US headquarters are located in NYC. We also have office hubs in Austin, Miami, Denver, Mountain View, and Seattle. If the remote work is performed outside of these offices, income may be subject to New York State tax withholding. Please note that for this position, we are not able to consider candidates who currently or in the future will require visa sponsorship. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity employer.

Hi, we're Oscar. We're hiring a Full-Time Customer Service Representative to join our Member and Provider Services team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. You will report into the Concierge Operations Manager. Schedule Options: Monday - Friday: 7:00 am - 3:30 pm CST Monday - Friday: 8:00 am - 4:30 pm CST Work Location: Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a remote role. You must reside in Arizona, Florida, Georgia, or Texas. #LI-Remote Pay Transparency: he set pay rate for this role is $19.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year. Responsibilities: • Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model., • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs, • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations, • Form working relationships with all partners., • Support the leadership team by identifying issues through established escalation pathways, • Monitor and track the health of all assigned work-in-progress issues., • Escalate and resolve issues to ensure appropriate turnaround times, • Participate in process improvement projects, • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI), • Compliance with all applicable laws and regulations, • Other duties as assigned Requirements: • 1+ years of experience in a high-volume or customer-focused setting., • 6+ Months of healthcare experience, • High school diploma or GED Bonus points: • Strong quantitative or analytical skills focused on identifying or solving problems, • Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking., • Experience manipulating and entering accurate data, • Advanced Google Suite or Microsoft Office capabilities This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud___. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our ___ outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our .

Location: Remote in CO, IA, IL, KS, MO, or WY. Applicants must reside in one of these states to be considered for this position. Salary Range: $45,000 - $60,000 annually depending on experience and qualifications Job Summary: Note: This is a software support role focused on Student Information Systems used in schools — NOT hardware, network admin, developer, or general IT support. Are you a former educator who enjoys working with computer software? Do you love to move fast to resolve software issues and ensure that clients have a positive experience? Do you thrive on thinking outside the box and solving problems in creative ways? Then this position is for you! CIC is looking for Education Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts. The primary responsibility is to deliver top-tier support to our customers while quickly and accurately troubleshooting their issues. The desired candidate must be self-directed with the ability to work independently while also collaborating on issues as a team. Qualified candidates must be able to work under pressure and handle a multitude of support calls from K-12 personnel. As a key player on this team, you'll be delivering top-tier support to our clients, managing requests, troubleshooting software issues, and working closely with other CIC teams to escalate and resolve complex challenges. Key Responsibilities: • Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system., • Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less., • Ensure that customer support calls are handled in a timely manner and are not stagnant for more than 72 business hours., • Ensure that less than 10% of total calls are escalated to external resources., • Handle / resolve after hours support calls as necessary. A Culture Index survey will be sent to you via email upon completion of the application This must be completed in order to be considered for the position. CIC Team Member Benefits & Compensation: • Competitive Salary: Start your career with an impressive salary ranging from $45,000 - $60,000 / year! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role., • Work from Home: Enjoy the freedom and flexibility of remote-based employment—work from your home office where you feel most productive and comfortable!, • Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!, • Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster., • Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as ___ and ___ bank accounts, we offer ___, ___, a ___ and ___ in the UK, with more exciting things to come beyond. Our UK customers can also ___, ___and ___ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ ___ ✨ Lead Product Manager, US, 📍New York 📍New York, NY | 💰Lead Product Manager | $165,000 - $200,000 + ___ | Stock Options About Monzo Monzo Group is a leading financial technology company, with over 14 million customers in the UK, committed to providing modern banking solutions. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. We’ve raised over $1 billion from Capital G, Google’s growth fund, Ribbit Capital, TenCent, YCombinator, Stripe, Coatue, and others - most recently at a $5.9 billion valuation in 2024. We’re just getting started in the US. We’re an agile full stack team operating like an early stage startup but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on building an amazing US product, shipping and iterating quickly, and deepening our product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission to make money work for everyone. The US team We started in the UK and became one of the most loved digital banks, trusted by millions. Now, we’re bringing that same energy, innovation, and heart to the US, empowering people to take control of their finances with clarity, simplicity, and confidence. Our US team is on a mission to make digital banking that grows your money, your way. Whether it’s cashback rewards that fit your real habits, high-yield savings with no hidden catches, or smart budgeting tools that simplify life, everything we build is designed to lift people up, not trip them up But what truly sets Monzo apart isn’t just our product - it’s our people. We’re a team of builders, problem-solvers, and big thinkers united by a shared belief that finance can (and should) be fair, transparent, and empowering. We care deeply about the work we do and the impact it has on real people’s lives. If you’re ready to make a difference and help build a bank that rewards people for being themselves, come join us. Let’s grow together. You’ll play a key role by: • Lead a cross-functional team to design, build and profitably grow a new product that deeply resonates with our US customers and elevates Monzo to a leading FinTech in the market, • Work closely with your partners in Marketing, Design and Research to ensure we are creating and communicating the most important value propositions for our customers, • Be an active and influential leader within the team and foster our culture of accountability, support and a high bar for excellence, • Collaborate with your peers across Monzo who can help you accelerate your progress and increase your odds of success (e.g., specific capabilities we don’t yet have in the US team, learnings, counsel, advice). Requirements • You’ve got a track record of building successful, customer-centric digital products in a fast growing company, • You love the craft of creating remarkable products and businesses, • You have excelled building and launching a remarkable zero-to-one consumer products (ideally a regulated one like financial services, healthcare, or similar), • You have the ability to communicate clearly and persuasively to a wide range of audiences, and in a structured way, • You have the urge and resilience to challenge the status quo and make things better, • You ground your thinking in data, facts and insights but are equally comfortable making decisions quickly if/when the complete/ideal data is unavailable, • You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with, • You’re excited by the ambition of what we’re doing at Monzo and personal finance in general, • You’re a fast learner, humble and curious, and enjoy developing yourself and others The Interview Process: Our interview process involves three main stages: • Initial Interview, • Case Study Interview, • Final interview: including a project walkthrough and a behavioural interview Our average process takes around 3-4 weeks but we will always work around your availability. What’s in it for you: • 💰 $165,000 - $200,000 base salary➕ plus stock options, • 🏥 Great Health, Dental and Vision Insurance, • 📈 Stock Options, • 💰 Generous 401k with 4% employer match, • ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Work the way that works for you with Monzo!, • 🏝 32 days of vacation and public holidays per year (and we require that you take all of your days each year as we believe that well rested employees are more effective!), • 🏡 Maternity / Paternity leave #LI-REMOTE #LI-AC2 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our ___, 2024 ___ and 2024 ___ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Calendly is the scheduling automation platform used by millions for eliminating the back-and-forth emails to find the perfect time — and so much more. As a much-loved brand powering meetings for millions every week, Calendly has built a remarkable GTM machine. A fundamental part of Calendly’s self-serve success and the opportunity ahead is based on how we enable millions of people per year to learn about, and be successful with Calendly. In this newly created role, you will have overall responsibility for our Self-Serve Content & Web function. You and your team will be responsible for our self-serve properties and content, which currently includes Calendly’s Marketing Website, Help Center, developer portal, careers site, and more. Core to the function’s success will be how we deliver high quality self-serve content for prospects and users, and how we transform what we have in the market today to be truly at the forefront of self-serve experiences. The team is made up of developers, operations managers, designers, content creators (in our Customer Education team), and strategists with experienced managers supporting you. This is not a traditional marketing website role – you will drive a transformative vision for self-serve content, unified self-serve experiences, conversion rate optimization, and how we represent Calendly’s brand in-market. You will report directly to our VP, Growth, and work very closely with our Analytics, Brand and Product Marketing, Lifecycle, and many other partners across the business. In a typical week, you could be working on: • Building out and supporting the delivery of our web and self-serve content vision and roadmap – guiding the team as they make strategy, design, content, and tooling decisions to execute against this roadmap, and packaging the vision and decisions for leadership review and feedback, as appropriate., • Helping evolve the customer education team to think about the entire prospect and user journey, giving feedback and direction on content quality, strategy, and distribution., • Overseeing our experimentation program – supporting our Website Strategy and Web Operations leaders to prioritize experiments that support the goals of the web properties., • Supporting our top-of-funnel organic growth (predominantly organic search, landing pages, etc.) through an SEO/AEO strategy executed by our Website Strategy Lead and agency partners., • Ensuring a tight feedback loop and partnership with our Support organization, so self-serve content responds to real-customer insights and opportunities, and with other partners across the Business that we support., • Regularly reviewing dashboards, analytics, and custom analyses to help you understand exactly how prospects and customers consume content, navigate sites, and the business grows., • Managing and mentoring your team, ensuring consistent alignment towards goals, a clear understanding of what amazing looks like, and consistently pushing the team on new ways of thinking about great execution, content, and design., • At least 8+ years of experience in Website and/or Content Marketing roles in B2B Saas, including significant leadership experience., • Content skills - outstanding written communication skills and love communicating value in a clear, human way. You know a lot about customer education, content marketing, and have experience across other mediums too., • Technical marketing skills – you’ve spent enough time in Content Management Systems, analytics platforms, session recording tools, interactive demo tools, and know the lay of the land. You’re not a developer, and not the most technical on the team, but you’re AI-savvy, understand how it all works, what’s happening in the industry, and opportunities that exist., • Analytical skills – you’re not quite an analyst but able to tell a story with data, and even access, transform and analyze data at a basic level., • An eye for design – you have a good sense of what great web design looks like, and can partner with designers to give constructive feedback with a vision in mind., • A strong sense of creativity – you’re always dreaming up big ideas, trendscraping the latest by best-in-class companies, and eager to try anything., • You are both a visionary and a driver. We’re building a new way of doing things. To be successful you’ll be able to dream up and articulate the top of the mountain, build a plan, ensure your team is onboard, and push yourselves to execute to a point of impact or learning – with positive energy, clarity and in a highly collaborative manner., • Bonus: Experience in a hybrid PLG/SLG business where you have worked in service of both self-serve and enterprise customers., • Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at ___. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Alabama, Delaware, Hawaii, Idaho, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement ___ Candidates residing in California may visit our Notice at Collection for California Candidates here: ___ The ranges listed below are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and___. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: • Tier 1: San Francisco, CA, San Jose, CA, New York City, NY, • Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA., • Tier 3: All other locations not in Tier 1 or Tier 2 Tier 1 Salary Hiring Range $217,143.36 - $325,715.04 USD Tier 2 Salary Hiring Range $199,048.08 - $298,572.12 USD Tier 3 Salary Hiring Range $180,952.80 - $271,429.20 USD

Company Overview:Age of Learning® is the leading developer of engaging and effective Pre-K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The company’s research-based curriculum, developed by education experts, includes the award-winning programs ___® Early Learning Academy and Adventure Academy™, as well as the adaptive, personalized school solutions, My Math Academy®, My Reading Academy®, and My Reading Academy Español. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit ___. Summary: We are seeking a proactive, intellectually curious Product Analyst to help drive the success of our consumer products, including ABCmouse and Adventure Academy. Partnering closely with Product Managers and two other Product Analysts, you will design and analyze A/B tests to inform product launch and iteration decisions, conduct deep-dive exploratory analyses, and apply statistical and data science techniques to understand and predict key customer behaviors such as subscription conversion, engagement, retention, and churn. You will build and maintain dashboards and self-serve data tools that enable Product Managers and business partners to explore metrics independently, and translate complex analyses into clear, actionable insights that improve conversion, engagement, and learning outcomes for children. • Design and analyze experiments: Lead A/B testing across desktop and mobile platforms to inform product launches and iterations., • Analyze customer behavior: Conduct deep-dive exploratory analyses to understand how customers subscribe, pay, engage, retain, and churn., • Apply statistical and data science techniques: Use statistical methods and analytical modeling to evaluate product performance and understand customer behavior., • Define and track success metrics: Establish and refine KPIs that guide product iteration and define success for the company., • Build self-serve reporting and dashboards: Create and maintain automated dashboards and reporting tools that enable Product Managers and business partners to monitor product and business performance independently., • Translate data into insights: Synthesize complex analyses into clear, actionable insights that drive improvements in conversion, engagement, retention, and learning outcomes., • Communicate findings clearly: Present results and recommendations to a broad range of stakeholders in a concise, compelling, and accessible way., • Experience: 6+ years of experience in a product analytics, data analytics, or related role supporting large-scale digital products. Experience in games, edtech, or subscription-based businesses is a plus., • Experimentation: Strong experience designing, executing, and analyzing A/B tests to inform product decisions., • Exploratory analysis: Ability to conduct exploratory data analyses and synthesize complex datasets and ambiguous questions into clear, actionable insights., • Technical skills: Advanced proficiency in SQL for querying large datasets; experience with data transformation and modeling (e.g., dbt) is a plus. Extensive experience with a BI tool such as Omni, Looker, or Lightdash., • Statistical analysis: Ability to perform statistical analyses and create visualizations using R or Python., • Education: Bachelor’s or Master’s degree in a quantitative field (e.g., statistics, applied math, data science, economics, computer science, or related discipline).

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Auth0 Sales Team Auth0 supports Okta’s vision of freeing anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of log-ins every year for Consumer and SaaS applications. As an Auth0 AE, you will drive territory growth through both net new logos and cultivating relationships to develop and grow existing Auth0 customers. With the support of your Okta ecosystem, your focus will be on consistent results and an unwavering commitment to our customers. The Regional Sales Manager, Enterprise Auth0 Opportunity The successful Auth0 Regional Sales Manager is a highly motivated, self-driven, and experienced Account Executive who is passionate about security and about driving protection against the biggest identity threats. As an Auth0 AE, you will be focused on providing value to Application Development teams (Engineering, Product, Security and Architecture). You will continually drive territory growth through both net new logos as well as through cultivating relationships to develop and grow existing Auth0 customers. This role requires travel to our San Francisco, CA or Chicago, IL office for in-person onboarding during the first week of employment. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this ___ to request an accommodation. What you’ll be doing: • Build a plan to guide your long-term approach to net new logo pipeline generation, • Consistently deliver revenue targets to support YoY territory growth, • Identify, develop and execute account strategies to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings, • Identify, target and gain access to appropriate leaders in prospect accounts, building and cultivating your network of decision makers, • Scope, negotiate and close agreements to meet and exceed revenue quota targets, • Holistically embrace, access, and utilize partners to identify and open opportunities, • Build and nurture effective working partnerships within your Okta ecosystem (xDRs, Partners, Presales, Customer First, etc), • Travel as necessary to build and cultivate customer and prospect relationships What you’ll bring to the role: • 8+ years success in growing revenue for sophisticated, complex enterprise SaaS products, • Ability to evangelize, educate and create demand within the CTO organization, with a strong track record of pitching and closing to Product, Engineering, and Architecture decision makers, • Deep technical discovery skills that resonate with the developer community, • Strong technical acumen with proven ability to connect a technical sale to a companies’ business outcomes, • Excellent communication and presentation skills with audiences of all levels and all technical aptitudes, • Confident and self driven with the humility required to successfully work in teams, • Expertise using a Sales Framework such as MEDDPICC, Challenger or Sandler (we use MEDDPICC) #LI-Remote P6252_3373429 The OTE range for this position for candidates located in the San Francisco Bay area is between: $288,000 - $432,000 USD Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: ___. The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $288,000 - $432,000 USD The Okta Experience We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please ___ to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please ___ to view our full NYC AEDT Notice. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at ___.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to___and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to ___, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step. . See yourself at Twilio Join the team as Twilio’s next Senior Revenue Accountant About the job The Senior Revenue Accountant will support complex revenue accounting matters, ensuring ASC 606 compliance and scalable processes in a high-growth tech environment. You’ll assess and document revenue treatment for multi-element and non-standard arrangements, support month-end close, and collaborate cross-functionally with Sales, Legal, FP&A, and Systems teams. The ideal candidate is technically strong, solutions-oriented, and thrives in a fast-paced environment with evolving operations and high volume. Your expertise will help drive operational efficiency and accurate revenue reporting. Responsibilities In this role, you’ll: • Analyze and document the revenue accounting treatment for customer contracts, including elements like variable consideration, usage-based pricing, and customer incentives, in accordance with ASC 606, • Support the implementation of new customer contracts and modifications within revenue systems, ensuring key assumptions are accurately reflected, • Contribute to the monthly revenue close by preparing and reviewing journal entries, performing reconciliations, and investigating discrepancies, • Support the maintenance and periodic refresh of Stand-Alone Selling Prices (SSPs) through data analysis and documentation, • Assist with SOX compliance and prepare audit support related to revenue recognition and related disclosures, • Help update and maintain revenue accounting policies and prepare technical memos as needed, • Provide accounting support for new product offerings or pricing changes, ensuring scalable revenue processes Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • Bachelor’s degree or equivalent in a Finance/Accounting related function, • Strong working knowledge of GAAP and operational month-end close processes, with some exposure to ASC 606, • Proven ability to prioritize work independently to meet deadlines in a fast-paced and dynamic environment, • Advanced Excel skills, including complex functions, • Strong analytical and problem-solving abilities with attention to detail, • Effective communicator with strong collaboration skills, • Highly organized, adaptable, and deadline-driven in a fast paced environment, • Strong verbal and written communication skills, to effectively present to peers and management Desired: • Master’s Degree in Accounting or Finance and/or CPA certification, • 5+ years in public accounting or experience working at a fast growing company, • Experience with Oracle or other large ERP systems, • Experience with Zuora and/or Zuora Revenue Location: This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $87,840 - $109,800., • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $92,960 - $116,200., • Based in the San Francisco Bay area, California: $103,200 - $129,000., • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until March 31st, 2026 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call ___. Additionally, we empower employees to build ___ by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, ___ Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the ___. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. Job Summary Our Product team builds and scales Toptal’s platform and products, working closely with our Operations and Engineering teams to support the organization’s growth. We embrace a data-focused approach to ensure each initiative on our product roadmap delivers a meaningful impact on our business and users. Our innovative technology platform enables us to deliver on-demand talent, without losing a human touch. Are you a customer-centric Senior Product Manager with a proven track record of taking ownership and delivering results in a fast-paced, dynamic environment? We’re looking for a self-starting Senior Product Manager to drive innovation at Toptal by building and scaling AI-driven products that expand the breadth and depth of our product and service offering. As a Senior Product Manager, you will lead a team of engineers while working cross-functionally with Engineering, Design, and other Product Managers to define, build, and launch mission-critical initiatives built on Toptal’s AI platform. We need someone to drive end-to-end product discovery and delivery, using user research, data, and cross-functional collaboration to identify new opportunities and deliver impactful solutions. If you have a knack for building high-quality, extremely impactful products, we want you on our team! This is a remote position. Resumes and communication must be submitted in English. Responsibilities: The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills. · Own and lead all aspects of an established agile team, including backlog grooming, prioritization, and cross-functional coordination, with a focus on delivering AI-driven product capabilities.· Translate AI platform capabilities into customer-facing, talent-facing, and internal product experiences that deliver measurable business value.· Responsible for defining the scope of new product features and ongoing feature improvements.· Write and prioritize user stories and define acceptance criteria.· Establish and maintain a high level of credibility with internal and external partners.· Break down complex problems and use data, analytics, and user research to inform product direction and validate AI-driven solutions.· Track progress, assess risks, coordinate delivery, and actively communicate contingency and mitigation plans for the team.· Run various ad-hoc research and business analyses to assess opportunities and risks.· Take ownership of identifying and solving complex product challenges that align with both short-term goals and long-term strategic initiatives. In the first week, expect to: · Onboard and integrate into Toptal while independently starting to study and learn the Toptal product suite.· Become acquainted with your product area, the product goals, and those you will partner with. In the first month, expect to: · Work cross-functionally and with other Product Managers to organize and prioritize your high-level roadmap and backlog.· Start collaborating closely with your development team.· Takeover all in-flight and planned initiatives. In the first three months, expect to: · Own a product category, working collaboratively to complete quarterly planning and set objectives.· While exercising discretion and independent judgment, launch AI-driven features that deliver measurable business impact.· Be fully embedded into and own a development team.· Monitor and measure the success of your initiatives against company goals.· Continuously improve the team’s processes through meaningful contributions. In the first six months, expect to: · Work alongside other Product Managers to discover new product opportunities for your backlog.· Develop a repeatable model for delivering upon our roadmap initiatives.· Work across the Product team to measure and refine the roadmap, backlog, and processes to make improvements over time.· Constantly re-evaluate your roadmap’s alignment with the strategic goals of the business, adjusting where necessary. In the first year, expect to: · Deliver your roadmap priorities and promises.· Ensure your team has an incredible record of building impactful products in a timely and elegant fashion.· Work cross-functionally to scale your team to meet the growing needs of our business and our users. Qualifications and Job Requirements: · Bachelor’s degree is required, preferably in a technical discipline.· At least 3 years of proven software product management experience.· Proven ability to lead products end-to-end from early discovery and zero-to-one development through launch, iteration, and scale, even in ambiguous environments.· Proven experience managing the development and launch of mobile, desktop, and web applications across the full product lifecycle is a plus.· Knowledge of AI product development processes and best practices.· Experience designing, launching, and iterating on AI-driven product features and workflows that deliver measurable business outcomes.· Experience designing and launching AI-powered product features that improved engagement, efficiency, and measurable business outcomes.· Experience building and orchestrating intelligent workflows by connecting systems and automation tools to solve problems at scale.· Experience with third-party system integrations is a plus.· Comfortable working with SQL or spreadsheets to analyze data, as well as conducting research with internal and external users.· Strong expertise in using data to make decisions with a variety of tools and methodologies to gather and synthesize information.· Ability to creatively craft solutions through data and a customer-centric approach.· Ability to build wireframes and mockups, with an aptitude for keeping things simple.· Be meticulous and have a high bar for quality when writing user stories, reviewing designs, brainstorming technical approaches, and testing a feature before it is released.· Be humble, willing to learn, and do whatever is needed to help us accomplish our goals.· Experience using agile development methodologies with globally distributed teams and the ability to keep up with a fast-paced and global company.· Outstanding written and verbal communication skills.· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.· You thrive in environments where you are empowered to lead by doing, working directly with users, data, and your team to make progress and drive results.· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do. Essential Job Functions · Regularly and reliably attend scheduled virtual team meetings on camera.· Work independently with minimal supervision.· Use all required digital collaboration tools.· Prioritize and self-manage workflows and deadlines. US FLSA Classification: Full-Time/ExemptFor candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ ___ ✨ About the Role This role is for a Senior Engineering Manager where you’ll be a manager of managers. You will be leading across multiple teams in an org of around 20-30 people. We’re expanding and your role as the Senior EM will be to grow and build new squads as needed. Your direct reports will include Tech Leads, Senior Engineers and 2-3 Engineering Managers. Senior Engineering Managers at Monzo are part of cross-functional, autonomous teams and groups. Our teams are mission driven, and typically include Product Managers, backend, web and mobile engineers as well as data scientists, designers and subject matter experts relevant to that mission. Teams are organised into groups, and then collectives - we aim to keep our line management structure as shallow as possible, and for teams to directly own decision making relevant to their work. Senior Engineering Managers are accountable for the technical and delivery outcomes for their area - that means supporting and developing best in class engineering talent, as well as creating an inclusive team environment for people to do their best work. You’ll be responsible for structuring, organising, supporting and challenging your team to deliver on their mission. You can read more on the expectations of Senior Engineering Managers in our ___. Is this role right for you? While this is not a role which requires hands-on-coding, we are looking for an experienced manager who has a strong technical and delivery background and has worked as a software engineer in previous roles. We recognise that Senior Engineering Managers lead in different ways, we’re looking for someone who is adept at: • Delivery and Execution: Enjoys taking accountability for delivery across your squad(s), collaborating with the Technical Lead and Product Manager., • Engineering and Operational Excellence: Actively fosters a high bar for engineering excellence within your teams. You’re accountable for the technical outcomes your teams deliver alongside individual engineer performance and growth, so holding a high bar (and clearly articulating your expectations) is key., • People Leadership: Has experience directly managing at least 2-3 Engineering Managers and leading orgs of around ~20 engineers. You can support, coach and develop them through their career with regular 1:1s and continuous feedback., • Technical Influence: Partners with senior engineers to drive technical initiatives that raise the bar for our engineering practices., • Stakeholder Relationships: Builds strong stakeholder relationships with other teams, and creates a focus space for engineers to do their best work., • Organisational Wide Impact: Collaborates with the wider engineering organisation to contribute to company-wide best managerial and technical practices and standards. We consider your application across all open EM roles at Monzo independent of which role you've applied for, so if you've recently applied to a similar role at Monzo and have been unsuccessful, please wait 6 months before applying again. The interview process: After an initial informal recruiter call you go through two main stages • Initial Call (1 hour) You'll meet with one of our Senior Engineering Managers or Engineering Directors. They'll ask you about your previous experience, in particular people leadership, product delivery and technical leadership. They’ll ask example based questions (‘Tell me about a time when…’), • Loop Stage (3 hours 30 mins) The Loop stage consists of 3 x 60 min interviews that take place over 1-2 days (depending on your availability) and one 30 minute reverse interview (more details below). The Loop is one stage and the interviews in this stage are: All things going well, you'll have completed the hiring process 🚀 Our average process takes around 3-4 weeks but we will always work around your availability. You’ll have the chance to speak to our recruitment team throughout the process. If you’d like to ask a question sooner, email . Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason. What’s in it for you: 💰Base salary £130k - £160k + Equity + Benefits ✈️ We can help you relocate to the UK ✅ We can sponsor visas 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. 📚Learning budget of £1,000 a year for books, training courses and conferences ➕And much more, see our full list of benefits___ #LI-Remote #LI-AL1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our ___, 2023 ___ and 2023 ___ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊