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Job Description At Pieces, we believe that our customers’ mission is sacred — and it’s a hard one. We exist to make their work easier by applying the best of today’s AI to real-world clinical workflows. Our solutions use generative AI, powered by large language models (LLMs), to support care teams with clinical documentation, communication, risk management, and care coordination. Designed with human-in-the-loop oversight and developed in deep partnership with health systems, our technology empowers frontline providers to work smarter, collaborate more effectively, and improve patient outcomes. Responsibilities: As a Client Success Manager at Pieces, you will be a strategic partner and trusted advisor to our health system clients, ensuring the successful implementation, adoption, and long-term impact of our generative AI solutions. You’ll lead cross-functional efforts to align our AI-powered documentation tools — such as progress notes, discharge summaries, and predicted discharge timelines — with client priorities and clinical workflows. From onboarding clinical and operational teams to driving executive engagement and surfacing actionable insights, you’ll play a vital role in driving measurable outcomes and shaping the future of AI in healthcare. Duties and responsibilities include but not limited to: * Build and maintain trusted relationships with executives, clinicians, and operational leaders at client sites. * Lead regular business reviews, strategic check-ins, and executive updates. * Represent client perspectives in internal planning and product development discussions. * Define success metrics and ensure project deliverables meet client expectations and contractual goals. * Manage timelines, milestones, and risks in alignment with client and internal stakeholders. * Translate client needs into actionable product feedback. * Partner with engineering and product teams to refine and optimize solutions based on user insights. * Guide clients through seamless onboarding and launch processes. * Design and deliver tailored training experiences for clinical and administrative users. * Monitor key performance indicators (KPIs) for client success and proactively address areas of risk. * Deliver impact reports and insights that demonstrate ROI, adoption trends, and usage patterns. * Identify opportunities to streamline internal workflows and client engagement processes. * Partner with cross-functional teams to design repeatable, scalable approaches for onboarding, support, and success measurement. * Champion continuous improvement to enhance operational efficiency and client experience as we grow. * Stay up-to-date on healthcare regulations and best practices in clinical AI and documentation standards. * Ensure client engagements meet all compliance requirements. * Support contract renewals, expansions, and resource planning efforts. * Collaborate with finance and legal teams to align on terms and engagement models. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements: We’re looking for a Client Success Manager who’s passionate about using technology to help the most vulnerable. You’re someone who believes the right data can help build better one-to-one relationships with communities in need of extra support. You have expertise in the following areas: * Bachelor’s degree required; preferred fields include Healthcare Administration, Business, Nursing, or related disciplines. * Master’s degree or clinical background (e.g., RN) is a strong plus. * PMP or Lean Six Sigma certification is a plus. * 5+ years in client success, account management, or project management roles, ideally in healthcare tech. * Strong history of managing complex relationships and projects with health system executives and clinicians. * Experience driving adoption and impact of digital health or clinical AI solutions in a hospital or multi-site health system. * Excellent communication and presentation skills with an executive audience. * Strong project management acumen. * Analytical mindset with proficiency in Excel or other reporting tools. * Comfort navigating clinical workflows and hospital culture. * High emotional intelligence and executive presence. * Ability to navigate ambiguity and adapt in a dynamic, fast-evolving environment. * Strong prioritization skills and a focus on execution. * Detail-oriented with a commitment to operational excellence. Travel: * Willingness to travel up to 40% based on client needs and stage of deployment. We offer competitive salaries as well as the following benefits: * Shared premiums: medical, dental and vision, plus access to FSA and HSA * 401K and life insurance * Flexible vacation and holiday policies * Hybrid work mode with remote or fully remote options * Flexible work hours, with work-from-home options * Paid maternity/paternity leave * A comprehensive tech setup

Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services. This is a Field Based role with a Home-Based office. Communicate with all stakeholders the required health-related information to ensure quality coordinated care a

Job Description Position Summary: The Telehealth Care Navigator coordinates care, prioritizes risk, and ensures quality care delivery and patient satisfaction. The primary goal of the telehealth care navigator is to prevent ED visits, supplement in-person visits for high-risk patients, identify high risk patients who need additional oversight, and improve patient satisfaction & overall care coordination between patient/branch/field clinicians. In addition, you will provide ongoing evaluation of care management services using professional standards of care and practice to evaluate self, programs, and service activities. You will maintain knowledge of current techniques, trends, and professional issues. You will use group process to identify, analyze, and resolve care problems. Essential Job Functions/Responsibilities: Ability to conduct patient engagement and follow-up from a virtual platform using a gold standard of customer service Assess & identify patients appropriate for telehealth & remote patient monitoring Complete telehealth and phone visits and meet productivity expectations while monitoring daily analytics such as vital signs, pain, psychosocial issues on patient's dashboard and be able to problem solve issues. Ability to conduct patient engagement and follow-up from a virtual platform using a gold standard of customer service Care coordination with patient physician, branch leaders, patient care team including obtaining orders, updating plan of care as needed to reduce risk of ED visits, hospitalizations or overall care needs. Must be able to function independently in a high volume environment, supporting locations in multiple time zones Participates in acute care huddles, discharge planning meetings and discussions regarding patient discharges and participates in problem solving when difficult discharges and/or frequent readmissions to the acute care setting occur. Attend case conferences as needed. Educate colleagues on the RPM program and support/enhance client self-determination. Identify and assess resource utilization and safety issues, taking appropriate action. Monitor and follow up on previous day on-call high risk issues while assisting with development of Telehealth plan of care elements. Utilize technology to assess, educate, and coordinator appropriate follow up as needed. Position Qualifications: 1. Minimum of 3 years Nursing experience RN or LVN, 1-2 years in a home care setting, 2. Good computer skills for Microsoft excel and word, 3. Current, full, active, and unrestricted registration as a graduate professional nurse in States that the home health agency operates in. 4. Good verbal and written communication with patients families, and staff associated with each case., 5. Nursing Diploma or Associates Degree in Nursing. Bachelor's in nursing preferred. SKILLS REQUIRED 1. Demonstrates a high level of clinical competency, 2. Ability to navigate patient issues remotely with use of technology, 3. Demonstrates exemplary customer services, focused on supportive verbal communication to patients/families 4. Must be proficient in written and spoken English. Speaking a second language is a plus but not required. 5. Strong organization skills.