Barista/Cashier
24 days ago
Washington
Job DescriptionBenefits: • Dental insurance, • Employee discounts, • Paid time off, • Parental leave Position Summary The Barista/Cashier is responsible for preparing high-quality beveragesprimarily specialty coffees and hot drinksalong with handling food orders, operating the POS system, and keeping the store clean and well-stocked for guests. All tasks must be completed efficiently and promptly, while delivering outstanding customer service to our valued MAMMA DOS guests. Position Task • Prepare and serve coffee, tea, and other beverages in accordance with brand and quality standards, • Accurately prepare and assemble food orders for guests in a timely manner, • Deliver prompt, friendly, and attentive service to every guest to ensure a positive experience, • Build and maintain relationships with guests by anticipating needs and providing helpful recommendations, • Effectively communicate product knowledge, ingredients, and customization options to guide guests through the menu, • Handle guest concerns or complaints professionally, escalating to management when necessary, • Ensure proper handling, cleaning, and maintenance of all equipment and tools, • Maintain cleanliness and organization of all service areas, including counters, condiment stations, and dining areas, • Follow and uphold all sanitation, food safety, and health code standards as required by company policies and local regulations, • Complete and record temperature logs, cleaning checklists, and equipment maintenance logs as scheduled, • Restock grab-and-go items, disposables, packaging, and other supplies to ensure constant readiness for service, • Participate in opening and closing duties, including cleaning, setup, and breakdown tasks, • Perform assigned side work such as wiping surfaces, organizing storage areas, rotating inventory, and maintaining stock levels, • Support team members in all departments, in maintaining a smooth and efficient workflow, especially during peak hours and OFF peak hours, • Maintain a positive and professional attitude at all times, contributing to a team-oriented work environment, • Perform additional duties as assigned by management to support overall store operations, • High School Diploma or GED, • Ability to read, write and speak English proficiently, • Previous experience in retail, hospitality and/or customer service is preferred, • Strong communication and interpersonal skills with the ability to work across functional groups in a positive and collaborative manner, • Ability to handle large work volumes requiring a high degree of accuracy and be highly organized, • Detailed oriented and strong work ethic, • Ability to set and handle multiple priorities, adapt to changing situations quickly, follow instructions, schedules and timelines, • Able to work in a fast-paced, challenging environmentCompensation Position Type/Expected Hours of Work This is a full-time position. Days and hours may vary, Monday thru Sunday or as the job duties demand. Work on holidays may also be required.