Front Desk Agent
8 days ago
Port Saint Lucie
Job DescriptionWage and Benefits: • Medical Insurance, • Vision Insurance, • Dental Insurance, • 401(K) Match ESSENTIAL FUNCTIONS: • Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages., • Coordinates the delivery of guest services by other hotel departments and outside businesses, • Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system., • Check-in and Check-out departing guests in the most efficient manner possible, following all established procedures and policies., • Maximizes room revenue and occupancy levels through suggestive selling., • Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests., • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register., • Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories., • Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests., • Operates the applicable franchise terminal and performs designated training and maintenance tasks., • Monitors in-house computer accuracy to ensure maximum occupancy., • Examines the day's reservations for correct date, type of room reserved, and any special requests., • Complies with the hotel's security and emergency procedures as well as operational policies and procedures., • Complies with all corporate office and applicable franchise policies and procedures., • Maintains order and cleanliness of the front desk area., • Provides assistance to other employees to contribute to the smooth operation of the department and hotel., • Complete all items on checklist prior to completing shift close out., • Participates in MOD schedule with Front Desk Manager or General Manager are off property. Essential Skills • Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2+ years previous experience related employment or front desk experience) to quickly become familiar with applicable franchise standards and procedures., • Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierges Services, Telephone Services, and Guest Accounting., • Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance., • Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner., • High school graduate or equivalent. 7BZPzN6d7v